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BlueMountain.com / lack of customer service, charges to account

1 OK, United States Review updated:

They charge me for a Create & Print account that I do not use, now going on two years that I have paid for this account and not used it at all. Refuse to refund charge and when I finally got a human being they would not help me. Even when speaking to a manager, he would not help and told me I could write to the corporate address. I asked him if a human being would open the letter, read it, and respond to it and he would not commit to that happening.

Too bad, because I have used the ecard account for years and would like to have kept it. They would rather lose all of my business rather than make right on the fraudlent charges.

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Comments

  • Ul
      19th of Feb, 2010
    0 Votes

    I was charged 15, 99 via Paypal.

    I complain to Paypal but they turned down my complaint. Paypal knows that Bluemountais has lots of complaints and does nothing, Im pissed at Paypal as well because the support BlueMountain (hope Paypal reads this)
    My friends att Bluemountain (as they call themself) sent me to emails after rgeistration, none of them told me about any charge:

    Email nb 1:

    Thank you for taking the time to register with BlueMountain.com
    You now have access to some of our great tools to help you manage your eCards and your important dates!

    * Get Reminders - so you will never forget an important date again.
    * Add to your Address Book - store important addresses of your friends and family, so you can easily add them when you send an eCard or invite.
    * Access your Account - go to My Account to edit or view your information.
    Just remember to sign-in when you visit our site to access all these great tools. We look forward to seeing you on the site!

    Your Friends at BlueMountain.com.

    Email nb 2

    Dear Stefan Svensson:

    This email is confirmation of your FREE Trial Membership to BlueMountain.com.

    Your confirmation number for your records is: 416338294

    Get started now:
    http://www.bluemountain.com/index.pd?source=bma&j=1
    Login Details
    Email Address: stefaness@hotmail.com
    Password: xx6s5stb

    Please enjoy your Trial Membership for FREE.

    If you do not wish to continue your Trial Membership, please click the link below for details on how to cancel.
    http://www.bluemountain.com/help/help_A.pd?Category=My%20Account&SubCat=xxxxxxxxxxxxxxx

    If we don't hear from you, we'll continue your Membership without interruption.
    This special offer is nonrefundable after your trial period expires.

    If you have any problems connecting to the site or using your Membership, please access our online help pages at:
    http://www.bluemountain.com/help/index.pd
    To Find:
    - A List of Frequently Asked Questions (FAQs)
    - A How To Section
    - And other help topics

    Here are your Membership details:
    - Guarantee/Refund Policy:
    If you're not completely satisfied, we will cancel your Membership during your trial period. For details on how to cancel, please visit:
    http://www.bluemountain.com/help/help_A.pd?Category=My%20Account&SubCat=xxxxxxxxxxxxxx

    - Terms of Sale: http://www.bluemountain.com/termsofsale.pd?source=bma&j=1
    - Privacy Policy: http://www.bluemountain.com/warrants.pd?source=bma&j=1

    Thanks again and welcome to BlueMountain.com!

    Guess what - I have not heard anything from BlueMountain ... Im so sure they have put this in system.

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