Blue Hippo / No customer service
I have been trying to assist a consumer with a complaint regarding Blue Hippo Funding...www.bluehippo.com. I called their media relations department and have not received a return call. I then called their sales department and was put right through to someone...the CSR's name was Zack and his ID# was 2100. He was most professional, courteous and polite but he could not help me. He then gave me the toll-free number for customer service, [protected]. Interesting fact I observed...when I called sales I got right through to someone but when I called customer service it took several minutes for me to be able to speak with someone. I guess you can tell what their highest priority is as a company...making the sale and getting the money. Customer service obviously is their second or third priority it appears.
When I finally got through and spoke with a CSR he refused to give me his name or ID number. When I asked to speak with someone concerning a consumer's complaint he told me that there was no one available to help me. I asked him to please get me a supervisor or someone in management to speak with me. He refused and hung up on me. I am not impressed with how I was treated by the CSR at Blue Hippo.
Consumer BEWARE and BE AWARE before doing business with this company. After the way I have been treated I would be very wary of them. If you do business with them, please make sure that you get everything promised to you in writing. Do not accept any verbal agreements made by a sales representative from this company.
If you have any concerns or complaints about Blue Hippo.com please email me and let me know. I want to know about your experiences with the company.
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