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Bell Canada / fraudulent charges

Kitchener, ON, Canada

We had been with Bell for a very long time . We then got cell phones on a 3 year term. Here is where the problems begin. After the 3 FULL years were up we went on a month to month basis.(june 2008) My husband then cancelled his phone on Sept 12 2008. We were told that there was a one month penalty because we did not give 30 days notice. OK fine paid that. Now every month thereafter oct nov dec 2008 we received a bill with both phone lines still being charged. Everytime the bill came in Oct Nov dec 2008 we called and advised that one line was terminated as of sept 12 2008 and the representative acknowleged that and told us that there was a glitch in the system and to pay it to maintain credit rating and it would be creditied on future bills . Well finally January of 2009 the correct bill came in at $44.86, for the one phone . That was paid every month from January 2009 up until and including May 1 2009 when the cell phone service was cut off for non payment. NOW remember this bill was paid EVERY MONTH for almost 4 years and the last year june 2008-may 2009 was a month to month service for one phone .The overpayment that I had made from septmeber 2008 -december 2008 was NEVER CREDITED to me . This amount comes to $160.98 that THEY owe me . Bell terminated my cell phone for no reason and has filed with the credit bureau that we owe them when in fact they have it completely backwards. Our mortgage specialist contacted them directly and was told that there is a $0 balance but it is recorded on our credit and they refuse to fix it . BELL SUCKS

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