BeautifulHalo / chandelier

shanghai, United States
Contact information:

I ordered a chandelier from this company which took weeks for delivery. Upon delivery the box was in very poor condition, there were absolutely no instructions. The unit looked like it had been perhaps a return at some point since there were some crystals partially hanging from addition,
There is no certification markings similar to ul that we use in the united states.
Once the contractor installed it we came to find out there are no bulbs that fit this unit!!! Upon opening a ticket with their customer service they referred me to use e12 / e14 base. We still cannot find a bulb with that base to fit in the chandelier. We have been exchanging back and forth for days and I have lost patience. At this point I need a refund since the unit is inoperable. They continue to send me the same information without solving the information. Buyer absolutely beware!!! I question whether this unit is even safe with absolutely no certification markings... I absolutely would never never use them again and highly recommend you do not do business with them.

Dec 9, 2016

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