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BBVA Bancomer / closing before scheduled hours

1 Mobile, AL, United States

I recently went to a local Mobile, Al branch by the Bel-Air Mall. The hours of operation sign clearly say that they closed at 5pm. I get off work at 4:30 and arrived at the bank to address an unauthorized charge on my account. The doors were closed and locked at 4:45 pm. I am not clear of the type of protocol this office and it's management are operating under, however as a loyal customer, I am highly displease. We all would like to get off of work early, but we are required to work our entire shifts. I am sure no one's paycheck in that building will receive or received a 15 minute pay deduction from their checks. Saying all of that, from the telephone customer service reps and the ones who like to stop working early, it was just an overall bad experience and they need to be held accountable.

Jul 21, 2017

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