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3.7 6 Reviews

Bathroom Crafters Complaints Summary

4 Resolved
2 Unresolved
Our verdict: With a good resolution rate, Bathroom Crafters generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Bathroom Crafters reviews & complaints 6

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6:31 pm EDT

Bathroom Crafters Stay away from these guys

In November 2006 we had Bathroom Crafters remodel our master bath, we wanted the old tub removed and a corner jaquzzi tub in it's place, where there was a large closet, have a shower put in. A new ceramic tile floor, with the tile on 3 walls by tub and 3 walls floor to ceiling in the shower. March 2009 after a normal shower we discover water pouring from the kitchen ceiling, directly below the shower that Bathroom Crafters built. After several phone calls, Bathroom Crafters sent a plumber to fix the shower. He cut away a 2x2 section of my kithcen ceiling and pulled down mold soaked drywall. He stated that the drain pipe was installed on an angel and braced by some small pieces of wood, he then stated that this was completly improperly installed and that Bathroom Crafters were responsible. After several more calls to Bathroom Crafters to see when the ceiling was going to be fixed, we were told that it was not their problem and they had no intentions of fixing it. So we hired someone else to fix the hole and remove any more mold. Thye told us that since the plumber fixed the pipe, it was now too long and would press against the new ceiling. He was right. our new ceiling is cracked just 24 hours later. I wonder with Bathroom Craftrs stating they are so confident they have a lifetime warranty on products and service, if they consider "lifetime" to be [protected].

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8:35 pm EDT
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Bathroom Crafters Toilet Install

These guys are IDIOTS! Bought a brand new toilet from Home Depot and had them install it in my bathroom. Sounds easy, right?! You would think so. These ###s first put the tank on the toilet unlevel and the two bolts that screw into the toilet now leak. I callled them to have another guy come out and fix the problem. He made the problem worse! Now a third guy is coming out tomorrow to fix the first and second guys work. I hope and pray he does a quality job! I paid $500 for a professional job not some person that has no idea what they are doing. DON'T USE THESE GUYS FOR ANY WORK!

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jlh281
springfield, US
Jun 07, 2009 11:38 pm EDT

First there are many Home Depots and most of them (unless you live in a large city) have a different installer. This is a company that is sub-contracted out, not actual Home Depot employees. These installers are hired by our home office in Atlanta, not on the store level. Just an FYI out there for everyone... Not all installers are bad, I think this store may just have one.

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9:48 pm EDT
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Bathroom Crafters Shoddy workmenship. failure to honor warranty

On 9/18/2006 we hired bathroom crafters to remodel our master bathrrom. They did not start the job until 11/2006. What we wanted was.. removal of old tub, a corner jaquzzi put in it's place. Where a closet was, to put a shower in it's place. Ceramic tile on the floor, wall by tub and on 3 sides of the shower.
What we got was a fairly decent bathroom remodel until water started pouring from our kitchen ceiling directly below the shower that bathroom crafters installed.
Several phone calls to them when fianlly they agreed to send a plumber. The plumber told us that the drain pipe from the shower was not installed properly, it was put in on an angel and was forced to be braced by small pieces of board. The plumber had to cut a 2x2 area of my kitchen ceiling away and each chunk had a great deal of mold on it. He left. After several more calls to bathroom crafters, wondering when they were coming to fix our ceiling, we were told it was not their problem and that we were lucky they paid for the plumber. Clearly their moto is that they are so confident they have a life time warranty on products and installation, I wonder if lifetime is from [protected] ? We had to hire someone to fix the hole in our ceiling and remove the moldy drywall, howver since the plumber that bathrrom crafters hired straighten the drain pipe it presses on the newly fixed ceiling and has now created a nother crack, less than 24 hours after it was repaired. We did file a complaint with BBB, and are in the process of getting a lawyer to take this to court. I agree with a previous statement, stay far away from Bathroom Crafters of Lombard Illinois.

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3:10 pm EST

Bathroom Crafters Quality

We got our bathroom done by Bathroom Crafters about two years ago and all I can say is that NO part of it has held up well. The guy who told us how great the tub liners are (the guy who comes to your house and sings this crap company's praises) said they are easy to clean with a mild cleaner like dish detergent- it is not. I cannot get grime off of it easily at all. You can't use anything harder or else the liner will scratch. The sink scratches very easily and the vanity/under sink cupboard has chipped and the paint is starting to peel. We complained initially because the workmanship was so shoddy. My husband ended up re-painting the bathroom after their painters did such a terrible job. The owner did not call us back for an inappropriately long time and then was downright rude and unhelpful. They said the job would take three days - what a joke. It took a full month. We will have to re-do our bathroom again pretty soon and obviously we will stay FAR AWAY from this terribly run sham of a business. I hope this review is helpful and encourages you to say no to Bathroom Crafters.

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JHMC212
Bartlett, US
Apr 16, 2009 9:18 am EDT

I agree, absolutely no customer service or follow up even when called 2 times, and a face to face at a home show.
My work was just done recently, not all that bad...yet, but I fear for a year or 2 down the road. Somewhat shabby workmanship by an installer whose primary and favorite tool seemed to be the claw end of a hammer. Proper parts were not available for the promised install date so when I tried to hold back on the remainder of the payment until 'work completed' as stated on the contract, I was made to feel guilty for ostensibly having the installer make a special trip somewhere to gather the parts. When parts were finally available, the careless installation caused damage to the initial caulking which I have not been able to get anyone to address after 2 months now. Don't hire these guys if you can avoid it. I did and I'm sorry. Whatever happened to professional workmanship, do they hire just anybody that can drive their trucks?

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Marcy Lundgren
Lombard, US
Feb 10, 2009 12:43 pm EST

I have been also having problems with the liner filling with water, the tiles which they installed and the grout. This has been going on since day 1 (over 3 years ago)! Now they want to start charging a $35 service fee to come out and drain the tub. I have filed a complaint with the BBB and looking to take legal action against Bathroom Crafters for breach of contract. There is supposedly a Lifetime Warranty on the liner including all labor.

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8:40 am EDT
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Bathroom Crafters Tub Liner

I had my bathroom redone almost 3 years ago by Bathroom Crafters in Lombard, IL. I spendta lot of money getting a tub liner, tile and installing new fixtures. I have been and continue to be EXTREMELY dissatisfied (even after 3 years). First of all, the tiling looks horrible! I could have done a better job myself. The tiles were placed unevenly. There is a gap between the tub and the vanity - the gap was not caulked, so water keeps seeping through the floor and down into the basement ceiling.

The big issue is the tub...Water keeps getting underneath the liner. Bathroom Crafters has been to my home at least 6 times in 3 years to drain the tub. Although, BC has a "Lifetime Guarantee", no steps have been taken to correct the problem. In order for them to come to drain my tub, I usually have to make 5-6 calls. They have no customer service and I sometimes have to wait 3 to 4 weeks to get someone to come and drain the tub. This has been by far the most frustrating experience!

Like the other person who complained about this company, I am getting ready to file a complaint with Better Business Bureau.

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deb
wauconda, US
Apr 09, 2009 9:27 pm EDT

I have filed complaints with the BBB, and am now getting ready to take them to court. They have a trail of bad business and this person is on their heels.

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12:00 am EST
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Bathroom Crafters Problem has never been resolved fully!

I purchased an acrylic bath and tub liner from Bathroom Crafters in Lombard IL. When I noticed the spnoge feeling in my tub , I called for service . The first response was to re-drain and re-caulk. Again, the same problem, again the same solution. I again called in for service and stated the obvious that there was standing water in between the liner and original tub and the liner need to be replaced. According to the owner , although there is a lifetime warranty it does not cover up replacing the liner only repairing the liner! So, this essentially could go on for a lifetime of non-stop repair for a problem that has not been ever been resolved fully. How can this be? I have asked for a full refund from this company but to no avail,. I currently have a complaint with the Better Business Bureau against them. Although Bathroom Crafters insists they can correct the problem with the water without replacing I have lost all faith in them and do not trust them to follow up.

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Deb
, US
Aug 26, 2016 2:09 am EDT

In November 2006 we had Bathroom Crafters remodel our master bath, we wanted the old tub removed and a corner jaquzzi tub in it's place, where there was a large closet, have a shower put in. A new ceramic tile floor, with the tile on 3 walls by tub and 3 walls floor to ceiling in the shower. March 2009 after a normal shower we discover water pouring from the kitchen ceiling, directly below the shower that Bathroom Crafters built. After several phone calls, Bathroom Crafters sent a plumber to fix the shower. He cut away a 2x2 section of my kithcen ceiling and pulled down mold soaked drywall. He stated that the drain pipe was installed on an angel and braced by some small pieces of wood, he then stated that this was completly improperly installed and that Bathroom Crafters were responsible. After several more calls to Bathroom Crafters to see when the ceiling was going to be fixed, we were told that it was not their problem and they had no intentions of fixing it. So we hired someone else to fix the hole and remove any more mold. Thye told us that since the plumber fixed the pipe, it was now too long and would press against the new ceiling. He was right. our new ceiling is cracked just 24 hours later. I wonder with Bathroom Craftrs stating they are so confident they have a lifetime warranty on products and service, if they consider "lifetime" to be [protected] !

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R
R Schultz
Hoffman Estates, US
Mar 27, 2009 2:17 pm EDT

Did you ever get this resolved?

I've been trying to get in touch with them because there is water under my liner and they never call back?

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Phone number

1800 487 7090

Website

www.bathroomcrafters.com

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