American Best Pool Supply’s earns a 4.0-star rating from 0 reviews and 4 complaints, showing that the majority of pool owners are very satisfied with their purchases.
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Worst customer service
I ordered a pool light through American best Pool Supply and was told it would arrive before the date my Pebble-Tec would be installed. Several days later, I got a phone call saying my credit card was declined. I thought that was strange and contacted my credit card company...they said that in fact, the company recieved two separate approval codes. I called them back and told them of their mistake. They said they would fix the problem and it would arrive before the necessary date. When it did not arrive on the date of the install, I called to find out why. I was told it had not even shipped yet! When I explained that they promised that it would get here, they said I was a liar by what appeared to be a VERY UNSTABLE INDIVIDUAL. Then I was told to take my business elsewhere. When I told him I was shocked by his attitude, he said, "F_--- You!" and told me what I could do to myself! He was very rude, unprofessional and very unstable. I called my credit card company again to dispute the charges and they ran it through for a THIRD TIME WITH A NEW APPROVAL CODE! Now I have to fight 3 charges for a light they never sent! I would NOT recommend this company to anyone!
Instead of taking care of the problem, they credited my card and sent my name to a collection agency
I purchased a pool motor from american best pool supply in CA. The motor they sent was defective, so I called customer service and was told by the representative that he could do nothing for me. He then hung the phone up on me, so I called my credit card company. The credit card company contacted American best pool supply and they agreed to take care of the problem. Instead of taking care of the problem, they credited my card and sent my name to a collection agency.
The complaint has been investigated and resolved to the customer’s satisfaction.
Defective Equipment, Will Not Honor Warranty
American Best Pool Supply was the worst company I have ever dealt with. I purchased a swimming pool heater and first of all it was not delivered when it was supposed to be. I had to drive 160 miles to retrieve the unit! I had technicians install the unit and it did not ignite. I contacted American Best Pool Supply and was told that the unit "needs more air". I had a total of 6 different companies attempt to get the unit working. I contacted American Best Pool Supply and left numerous messages. Finally, I was told that I needed to contact the manufacturer. That was a fiasco too, and needless to say, 4 months and $1, 500 dollars in technician fees as well as thousands of dollars in lost revenue, my credit card company resolved the dispute by cancelling my payment. Don't fall for the good prices. You will pay for it in the end.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is American Best Pool Supply Legit?
American Best Pool Supply earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for American Best Pool Supply. The company provides a physical address, 2 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
By resolving 75% of 4 negative reviews, American Best Pool Supply is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
American Best Pool Supply has registered the domain name for americanbestpoolsupply.com for more than one year, which may indicate stability and longevity.
Americanbestpoolsupply.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Americanbestpoolsupply.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Americanbestpoolsupply.com you are considering visiting, which is associated with American Best Pool Supply, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Americanbestpoolsupply.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Americanbestpoolsupply.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from American Best Pool Supply.
However ComplaintsBoard has detected that:
- No reviews for americanbestpoolsupply.com on popular sites. Be cautious and do additional research. Look for information about the American Best Pool Supply and be careful with personal information or transactions.
- Americanbestpoolsupply.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The americanbestpoolsupply.com may offer a niche product or service that is only of interest to a smaller audience.
Faulty product/Poor customer service
I purchased, via the internet, a replacement bag for my Polaris pool cleaner at the end of October, 2008. By April, 2009, one side of the velcro strip that holds the bag closed had pulled away from the bag, making it impossible to keep the bag closed. I contacted the company, explained the problem, asked for a replacement but have not gotten a response of any kind. I can't say that all of this company's merchandise is defective, but I can certainly say that their customer service is. I won't order anything from them again and would caution others to be wary of this company when it comes to ordering pool supplies and equipment.
The complaint has been investigated and resolved to the customer’s satisfaction.
I also received horrible customer service from american best pool supply. I would never buy anything from them again. Beware of this company
Overview of American Best Pool Supply complaint handling
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American Best Pool Supply Contacts
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American Best Pool Supply phone numbers+1 (888) 284-6007+1 (888) 284-6007Click up if you have successfully reached American Best Pool Supply by calling +1 (888) 284-6007 phone number 0 0 users reported that they have successfully reached American Best Pool Supply by calling +1 (888) 284-6007 phone number Click down if you have unsuccessfully reached American Best Pool Supply by calling +1 (888) 284-6007 phone number 0 0 users reported that they have UNsuccessfully reached American Best Pool Supply by calling +1 (888) 284-6007 phone number+1 (909) 595-5744+1 (909) 595-5744Click up if you have successfully reached American Best Pool Supply by calling +1 (909) 595-5744 phone number 0 0 users reported that they have successfully reached American Best Pool Supply by calling +1 (909) 595-5744 phone number Click down if you have unsuccessfully reached American Best Pool Supply by calling +1 (909) 595-5744 phone number 0 0 users reported that they have UNsuccessfully reached American Best Pool Supply by calling +1 (909) 595-5744 phone number
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American Best Pool Supply emailssales@americanbestpoolsupply.com99%Confidence score: 99%sales
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American Best Pool Supply address3900 Valley Blvd, Unit E, Walnut, California, 91789, United States
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American Best Pool Supply social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025
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I purchased a pool filter motor from american best pool supply. They sent me a defective motor, so i called customer service and they said they couldn't do anything for me and then the customer service representative hung up the phone on me. I contact my credit card company and they called american best pool supply. They agreed to credit my credit card and send a call tag for their defective motor. Instead of doing what they promised, they sent my name to a collection agency. I would beware of buying anything from american best pool supply, they have the worst customer service i ever encountered.
IMHO, There seems to be a communication problem in the company and one is lucky if they answer their phone and not get a recording to call you back. They have good prices but thats it it seems.
I finally went to www.poolgeek.com and with their coupons, their price was equal and the exceptional service/communication won me over---try them.