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Bata India Ltd. / bata shoes product complaint

1 India

I had purchased the product Hush puppi - 546938 costing Rs. 1999 on 12/01/2007 at bata's showroom at LT Road - Borivli (W) - Mumbai.

On 23/02/2007 the shoe had a tear as the sole had come out. I was shocked as the faith I had in the brand. I have been a loyal customer of bata & my family has been purchasing and recommending only bata shoes. The quality of the product seems to have deteriorated & loyal customers like me need to stop believing & rethink in our faith towards your product.

To my dismay there was a rude shock awaiting at the store. I took the shoe to the Bata store to avail of the guarantee within 75 days & I found it shut & a notice put on it. It was a notice by "Bata Management" that the shop has been closed down & taken over by bata management. I did not have time to hunt for a bata service centre or help line if any existed. I took it to the nearest cobbler & fixed it.

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