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Barnes & Noble / service and being misled

United States

Barnes & Noble let me down big time, they did not deliver, their representative provided erroneous information... after numerous attempts to learn status of my order, I finally had to cancel my order...this had a big impact on my son not having books for school.
Their system did not tell me that the books I ordered were out of stock...so beware if you order a book, they may not have it. I explained their several errors to their supervisors...Barnes & Noble supervisor accepted responsibility and apologised for their poor service, but did not make it right...I beg you not to buy from them... worst on-line buying experience I have ever had. Barnes & Noble misled me.

Ro
Sep 26, 2017

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