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Barnes & Noble Booksellers Customer Service Phone, Email, Contacts

Barnes & Noble Booksellers
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2.0 284 Reviews

Barnes & Noble Booksellers Complaints Summary

69 Resolved
215 Unresolved
Our verdict: When using services from Barnes & Noble Booksellers with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Barnes & Noble Booksellers reviews & complaints 284

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12:01 pm EST
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Barnes & Noble Booksellers account access

Cannot remember password. Tried to get access by answering security question, but got invalid response to a question "where were you born"? Not likely I forgot that!

Using on-line screen support, tried three times to get password link sent to [protected]@woh.rr.com. Never received a link.

Called customer service. All they would do is promise to send a password reset link. I've never received that email either.

I've been a loyal B&N/Nook customer for many years. Right now, I'm close to giving up since I can't get any satisfactory customer support from B&N to access my account.

If you can help, my cell is [protected].

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5:01 pm EST

Barnes & Noble Booksellers employ not knowing their job

Purchase a discount on books at groupon! Went to Youngstown State University Barnes & Noble on Dec. 3rd, 2017 to: 1. Get the books my daughter needed for school, 2. Use the groupon scan-able e-gift card. The worker assumed it was coupon, told manager on duty at the time the same. He said they can not honor it, but maybe a full line Barnes could! Found out there is a school one and a regular one, interesting!

Anyway I then had to travel another 15-20 mile in holiday traffic, deal with the terrible parking and crowds. Could only get 2 of the 3 books I was originally going to buy. I was told, no problem using the scan-able e-gift card. Only to find out in the end, YES the school Barnes & Noble can and do accept these!

WOW wasted 2 hours travel time along with extra not necessary driving. Very disappointed.
John

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7:31 pm EST
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Barnes & Noble Booksellers customer service

Tonight I brought my children to their favorite place Barnes and Noble to only have thier Christmas dreams squashed. As we are moving through the store all wensee pur products on how to make the Elf on the Shelf more interesting and purchasing pets etc .. This suddenly sparked many questions of the validity of the Elf on the Shelf.
We are talking about a product placement issue if the items were higher or put in a special section this would be easily avoided. I reported it it to the Cashier, she completely ignored me. I then said may I speak to a manager and she said she was on the phone without even looking up.. I then asked to speak to someone whom might care more then this college aged child herself that doesn't have kids and another associate walked up and said how can I help? He was kind. I have my feedback and he said we get those complaints all the time there is nothing we can do. Final answer? Shame on you for ruining Christmas and putting your stores fate into a college age or 20 something year old who could care leas about the magic of Christmas.

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CJ Kersh
Columbus, US
Dec 20, 2018 6:25 am EST

Barnes and Noble, screwing up Christmas for people one order at a time.

5 days from the date of order tracking information still says label printed waiting for the item. They show UPS shipping with a USPS tracking number.

Facebook comments that this problem is widespread.

Customer service is not providing any help.

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2:37 pm EST

Barnes & Noble Booksellers returns

On Wednesday, November 29th I came into a Barnes and Noble and purchased a book, along with a coffee. After checking my receipt I realized that I had been overcharged by $2 and asked for a refund for the money. The lady at the counter said she would call a manager, but that she herself could not handle the refund. She then called a manager, however, it took 37 minutes before anyone showed up. During the time that I was waiting the woman behind the counter never apologized, nor even spoke to me. Once a manager finally arrived, he also did not apologize or acknowledge the fact that I had to wait 37 minutes because of faulty planning on the management staff here at this store. When I mentioned my wait time to the manager, he proceeded to tell me that he was on lunch, and that my wait time was beyond his problem. As a retail manager myself, this is extremely uncalled for, and should result in some sort of disciplinary action. An apology should have at least been offered at minimum if nothing else. Their behavior was completely uncalled for and terribly rude, I will definitely never been coming back to this store.

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7:39 pm EST

Barnes & Noble Booksellers I was sent damaged books.

I opened my package today only to find a huge tear in my book. Looked almost as if a child had got a hold of it. Barnes and Noble's customer service is a big fat joke. The woman on the phone had me on hold for what seemed like forever, just to tell me that I'll have to send the damaged product back and wait ANOTHER week for a replacement order to come in.

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pobarjenkins
Minneapolis, US
Nov 29, 2017 12:46 am EST
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I don't see anything wrong with the employee's response, as that sounds very reasonable and typical for retail. Of course the damaged item will need to be returned and shipping a replacement to you will still take some time. Mistakes and damages do happen.

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7:03 pm EST
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Barnes & Noble Booksellers delivery of service

Really poor service Barnes and Noble. I purchased a book from your store via my paypal account on the 27.09.2017, order number - [protected], and to date have not received it. This follows numerous emails to Justin in your customer services department and a telephone call yesterday, 10/11/2017 to this same department where the lady on the other side just kept saying `Ok' to everything I said and then promised at the end of the call that she would send me an update via email but still nothing received. This is really poor service as this was a birthday gift for my wife and was due to arrive on the 25/10/2017. I am very surprised at how I am having to be the person who continually follows up with Barnes and Noble with no answers forthcoming?

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12:57 am EST

Barnes & Noble Booksellers book displayed

I was in your store tonight with 4 children ages 2, 4, 6 and 8. I visit your store twice a week with my two children and purchase books and toys every time. I'm very disappointed at the fact that a store like yours that appeals to children in many ways would have a book titled "dumbest ways to die" at the eye level of children in the check out line. This is unexceptable especially in today's world. I had to explain and answer questions to my a6 year old on the way home that a mother should not have to answer at that young of an age. I am so very diapointed in your store. You have lost a very costomer looks like amazon for buying. This happened at the West nyack NY barnes and Nobel in the palisades mall. And i demand books of that nature be removed from children's reading level. This is not a joke with children.

Suzanne

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9:52 am EDT

Barnes & Noble Booksellers barnes and noble campus bookstore

Barnes and noble bookstore in boone county ky. On technology way, 2 particular staff there were unbelievably rude. I hsve never felt so disrespected. I had purchased 175$ worth of clothes and at the checkout desk, I bought my class textbook. I showed her my price match through barnes and noble campus book store, and was told that I could not price match that since it was noy the same book because the covers were veryyyyy slightly different but had the same ibsn number. But after I said thst the numbers were the same, they then said it was through barnes and nobke campus. Bookstore. So after looking for another possible price match, I told them I had a 20% off coupon, and asked if I could use it on my textbook. They said no, I turned to my husband. And said I wonder why I cant use this coupon on a textbook, this lady cashier said with a big smirk on her face, um because textbooks arent school supplies. And then started giggling like I was a big complete [censor]. In shock, I asked her why she was laughing at me, and her reply was because rextbooks arent school supplies, still giggling and smirking, my husband then replied to her and said maam, that is rude to laugh at my girlfriend like she is stupid. She just kept smiling, so mu husband turned to the manager im assuming and said sir, she is laughing at my girlfriend, he ignored him. After another minute of her still smirking, he repeated himself to the manager and he said ok would u like me to finish the transaction, he replied yes, sir. I feel like as a manager he should of addressed the situation or atleast told her that is not acceptable to do to customers. But instead, he did nothing. I have never felt so disrespected. The girls name was samantha.

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2:40 pm EDT

Barnes & Noble Booksellers customer service & website

Barnes & Noble has the worst customer service ever and their web site is a joke. I tried to apply a e settlement & a gift card to a purchase and it kept on showing me the full amount without the credits deducted. I called customer service and they were of no help. Apparently you are just supposed to believe Barnes & Noble will credit the amounts without seeing it before you hit purchase. What [censor]! I used up my credits and will never purchase another thing from Barnes & Noble.

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12:04 pm EDT

Barnes & Noble Booksellers return of merchandise

Returned clothing in the Barnes and Nobles UConn bookstore located in 18 Front St, Hartford, Connecticut.

Cashier was giving me a hard time for no apparent reason. I was returning two items out of the three on the receipt, which I had use a $10 gift card on and the remaining balance with my credit card. They told me that I would have to have return in the form of $10 gift card. This does not make sense, because the third item’s, which I’m not returning, value was much greater than $10, so the gift card should apply towards it. Then they went into the back to get the supervisor or manager, she told me that she may not be able to make the return because the item was bought in Storrs, CT. She also told me that at Hartford the return policy for clothing is within 30 days. Both of which does not seem to be correct. I ask her where is the return policy of within 30 days for clothing written? She could not provide an answer. I showed her the receipt does not specify time of return for clothing. She then proceeded to fiddle with the computer for 15 min and saying that she might not be able to do it because the register is “not taking” the numbers. But for some miraculous reason, after trying it for the 4th time, the register was able to take the retuen and everything went smoothly.

I don’t understand why they make you jump through hoops for a legitimate return? I have long been a barnes and noble customer and have loved shopping any of your stores in the nation. This is the first time I have encounter such passive aggressive action. I’m not sure whether it is because the store is new and the staff aren’t yet trained, if that’s so why do they have to lie about th return policy? This baffles me...I don’t believe this is the image that barnes and noble like to portry and wouldn’t want a bad apple to ruin the basket, hence the reason for my writing. The attitude of the supervisor/manager clearly dictates her staff, I would draw caution if this was one of my own store.

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6:18 pm EDT

Barnes & Noble Booksellers funko. pop black chrome batman

I showed the customer service peopf i purchased 2 of these. They twll me i didny and refuse to give me qhat i paid for and what i stayed up all night for.
They refuse to give me cooperates number. They keep givint me the run around.
I wan what i paid for. If there website cqnt handle large volumes they need to not sell online. I have paypal statementd that showed they took the money out...twice actually

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11:40 pm EDT
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Barnes & Noble Booksellers an associate (theresa)

On yesterday I went into the Barnes n Noble on Veterans Blvd in New Orleans, La. I sat at the table near the escalator. I noticed a few spots on it and wiped it with a Clorox wipe that was in my bag. Upon sitting down, my feet began to stick to the floor. I noticed (Theresa) passing by. I said excuse me, and she walked over to the table. I asked if someone could clean the sticky floor. She stated, someone was supposed to mop last night. She walked away, came back 15-20 minutes later with a mop. Prior to mopping the area. She stated, "Ma'am I need you to move. (I'm seven months pregnant. I was moving, I guess not fast enough for her) and the proper words were excuse me (not MOVE). She then began to pick up my materials, and place them on another dirty table. I stated, I would wait until the floor dried completely before sitting at the table, but she insisted that I move. I'm not sure as to why she felt the need to speak to a customer in the manner that she did, but I felt that her mannerism, word choices and overall tone was unexceptable. I'm sure their has been many spills in that area. (Starbucks is located inside of the facility). In my opinion, she definitely needs more customer service training.

My name is Essie Broussard
[protected]-cell phone

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5:51 pm EDT

Barnes & Noble Booksellers product quality

I am currently at your store in Maumee OH which is near my home and needed to buy a parenting book today. The store has one copy on hand which is 178 pages long. 118 pages are damaged from what appears to be a coffee spill per one of your employees. I was advised a book could be ordered and sent to my home however I need this book today. I asked for a discount and was advised the manager could only authorize 10%. For a book that has stained and warped pages of 3/4 of the book I expected a better discount. I asked if I didn't buy the book what would happen and was advised the book would be put in the managers bin and damaged out then recycled. I looked for another book however couldn't find one which mathches this content. So, I now stand in your children section where my 7 year old is choosing a book. I'm in need of the parenting book however absolutely disgusted that for a damaged book a larger discount couldn't be given. I am in this store often because my family are avid readers. When I conclude this I will see if the book I need is available for online purchase with another company.

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12:02 pm EDT

Barnes & Noble Booksellers "turtles all the way down" by john green

As a long-time Barnes and Noble shopper and my member, I generally know what to expect in terms of service. The overwhelming majority of my experiences with the company have been, undoubtedly positive and when problems have previously arose they have been resolved. However, I placed my order for a novel that I'd been highly anticipating for six years now and it has yet to ship. The release date was today, and it is not expected to get here until the following Friday. In the past all items I have pre-ordered have arrived on the date of release, so this was of course my expectation with this purchase. I contacted customer service yesterday on the matter who did not seem to see a problem and thus offered no solution. I'm incredibly unhappy with this purchase (and its lack of actually being in my possession), and if given the opportunity to do so again would purchase from another seller. Date of pre-order: sometime in late August 2017. Date of release: 10-10-17. Date of arrival: N/A Order #: [protected]

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3:23 am EDT

Barnes & Noble Booksellers today’s star wars event at rancho cucamonga ca

With Respects:
Today I took my 6 year old daughter to the Star Wars event at Barnes and Noble on Foothill at Rancho Cucamonga CA. Store opened at 9am and I was there before that waiting outside for store to open until 1pm, finishing time. My daughter entered the costume contest and participated in 6 events. I also bought more than $100 worth of books as I waited in between events.
The frustrating part for me was that I had accumulated 13 raffle tickets and because I was early in putting my raffle tickets in the box, all my tickets were on bottom of bin. I asked the lady to mix the tickets cause mine was sitting on the bottom. The lady said she will mix it but not once did she mix the tickets. I know that cause I was waiting for one hour as people were putting their tickets in the bin. As she was announcing winners from the raffle, I could see all my 13 tickets on bottom bin untouched. The lady would just mix the few top ones and all the bottom tickets were untouched. I knew for a fact that my daughter had no chance in winning.
The whole event was so disorganized, no one could hear any announcements, I missed so much cause I couldn’t hear important information. I took my daughter today to participate and bought books to give my daughter a chance in winning but it turned out we had no chance due to unfair ways.
Thank you for listening to me. I don’t feel I would be visiting Barnes and noble again anytime soon.

Respectfully;
Mahbooba Hussaini

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8:17 am EDT

Barnes & Noble Booksellers mispricing of books

I went into the local Barnes and Nobel and I was surprised to see how much this business has gone down in the past 10 years. There is hardly any people in there and there are even fewer employees. After looking for someone to help me for more than 5 minutes I finally got some millenial to come and help me find a title and author but they had no clue about what else they could offer. Seems like it doesn't take much training to get a job here. I will use Amazon more in the future.

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Nigel Dean 45
, US
Oct 09, 2017 8:01 am EDT

I too am surprised by the sheer amount of books in the store and lack of customers. I highly doubt they will survive Amazon. Everything is going digital or online. Brick and morter stores are going the way of the dinosaur. Ask for Philippe. He is the manager of the local store and I thought he was great! Very attentive. That's too bad since I think it is important to have print copies available to try before buying.

https://goo.gl/images/jkZtGv

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8:11 pm EDT

Barnes & Noble Booksellers bathrooms

We are in the Barnes and noble in Menlo Park mall in edison nj. We spoke to a manager named anthony to let him know about the cleanliness in the male bathroom. No toliet paper, no soap, toilets dirty. Toliet paper is laying out to use to dry your hands. Fiancé tells me this and I check girls room and Not as bad but still the fact. No paper towels and the handicap stall is filled with toliet paper and has stuff in there. We go to tell a Manager he laughs and says he will check it. I am sure he was laughing cause it's so bad and he must be use to this. But that is not the proper way to handle a situation. He could have at least filled us in what was so funny. Needless to say I am not impressed with this place and I don't want to come back again to spend money on people that spend there time and money here!
If I would have know I can take pictures after making the complaint I would have done it in there the first time. Sorry I didn't do it.

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2:42 pm EDT

Barnes & Noble Booksellers in store sales vs online sales

I needed to purchase a book for my high schoolers English class. The price was $15.99 in the store and on sale for only $10.02. I am a B&N member which gave me 10% at the store, HOWEVER the store was unable to match the online price. We needed the book for the following day, so online ordering was not an option. Please allow online sale prices to match instore prices, at least for members. Thank you.

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8:57 pm EDT
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Barnes & Noble Booksellers visit to the store

All I wanted was to buy this book for my son for school and get totally humiliated by @barnesandnoble on Voss and Westheimer Rd. I go in the store the alarm doesn't go off, now the only thing I have is a lil shoulder purse and the lady behind the counter already looking at me side ways so I smile give her my money she puts it in the light to verify it's real. Ok no problem then I go to leave and the lady must've hit a button to make the alarm go off.. Now everybody looking at me im like ma'am "Did you leave something on the book" she look at me and ask me "Did the alarm go off when you came in" no it did not ma'am then she ask to check my purse sure you can because this lil thang ain't big enough for a book ma'am. Then she put the bag through the alarm and didn't go off but my purse do what kind of [censor] they got going on. So she call for backup on her lil walkie talkie saying the alarm is going off its not the bag I almost went off then he come like what's wrong so the lady asked to scan my purse on something so the alarm doesn't go off why not do this at first instead of asking to search my purse. I honestly feel like I was just racially profiled.

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11:17 am EDT
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Barnes & Noble Booksellers service and being misled

Barnes & Noble let me down big time, they did not deliver, their representative provided erroneous information... after numerous attempts to learn status of my order, I finally had to cancel my order...this had a big impact on my son not having books for school.
Their system did not tell me that the books I ordered were out of stock...so beware if you order a book, they may not have it. I explained their several errors to their supervisors...Barnes & Noble supervisor accepted responsibility and apologised for their poor service, but did not make it right...I beg you not to buy from them... worst on-line buying experience I have ever had. Barnes & Noble misled me.

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Barnes & Noble Booksellers contacts

Phone numbers

1800 843 2665 +1 (201) 559-3882 More phone numbers

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