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Banfield Pet Hospital / overcharges and selling medication we don't need!

2865 Oak Valley DriveAnn Arbor, MI, United States Review updated:
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Contact information:
Phone: 734-302-1650
After Taking My dog there for what turned out to be only a pulled muscle, we weren't seen by the normal Vet, there was someone there covering for him. She ended up prescribing Turbutrol. My husband brought the medication home and showed me that it cost $140 after researching the medication on the net turns out is a mild form of Morphine that costs 10 times the amount. We already spend a small fortune on painkillers for the dog, I really don't understand why we got this medication as well.

My husband says to take the medication back. Which I try and do but apparently their policy is they don't return controlled substances. Strange as they have done this previous. The assistant said she told my husband this but later said she never told him the policy. I called her a lying ###. Wrong on my part I know but I cannot stand being lied to. There were also a few other choice words as I just quit smoking.

In my opinion don't take your animal to Banfield's. I think they are over priced and I think they over medicate in order to get kick backs from the pharmaceutical company. They really do not try to be affordable with there customers. They play on your vulnerability over the love of your pet to sell you more then what you need.

I too will be taking them to court!
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Sp
  12th of Dec, 2007
Agree Disagree 0 Votes
I went to my local Banfield vet for a second opinion on an ear hematoma that my Doberman Pinscher had. The Banfield vet not only explained my options more thoroughly than my regular vet, she gave me good advice about the odds of surgical success and we were able to stop worrying. She also clipped her nails and cleaned out the poor old dog's anal glands free of charge.

Your state law probably forbids the return of prescribed narcotics which is why the vet cannot accept it back. This is totally standard. It's a controlled substance. Maybe you should have asked a few questions at the doctor's office, mentioned the other medication, found out what you were getting and such.

A suggestion. Go get a bar of soap, foam it up and stick it in your mouth. Not only will your mouth feel cleaner, it will taste better than a cigarette and remind you that there is no excuse for blatant rudeness. I don't care if you had cramps that day. You are not the center of the universe.
Gr
  21st of May, 2008
Agree Disagree 0 Votes
Hey Spiralands, it sounds like you work for Banfield.
Ma
  1st of May, 2009
Agree Disagree 0 Votes
I agree, they are nothing but scam. Rude, and I am also taking them to court. I will soon be writing me complaint on them. Right now all I have to say is that they killed me 14 week Weimaraner. I gave them paper that my breeder gave me when I got Charlie that stated the risk of giving Weimaraners too many vaccination anf boosters shortly after... Charlie had a severe reaction to the vaccines. He was put down last Sunday at 3:00 a.m. He was declared blind, and neurologically damaged.
I met with the doctors and asked them to pay me back everything that I have invested on my beautiful puppy and to cnacel my plan with my other dog. We are in the process of coming to an agreement. I have proof from the emergency hospital in Annapolis on what he got sick from. I will write soon once I settle with them.
If anyone reads, DO NOT go to them. Their plan is a scam, they always ripe you off and there is always an excuse with them. They killed my dog and there is no excuse. I am taking them to court if they don't budge. They automatically canceled Charlie's plan on the spot when I met with them. Now what does that tell you? They are no filling a report and getting back to me. Not only do they do this to Charlie. They wrongfully filled out his report. Said that his overall condition was normal!!! So many mistakes that I can't get into right now. You will hear from me soon.
STAY AWAY!!!
They did not even call me to ask how Charlie was doing after THEY told me to take him to the emergency room...

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Banfield Pet Hospital Logo Banfield Pet Hospital
Customer Service
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350 Reviews
18101 SE 6th Way
Vancouver
WA
United States - 98683
+1 866 894 7927
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