Baer's Furniture
Reviews and Complaints

Baer's Furniture send a card with an invitation to a private sale. It said 65 percent off Sale.
The furniture salesman, reading the card/invitation shook his head and said, I can give you 15 percent off, not 65 percent. That was fraud number one. I needed a sofa quickly, but one that fit certain criteria.
Had to fit easily into the elevators, had to enter the apartment door, and was smaller than the previous sofa which we could not get out and had to rip up. The sale was conditional. Baer's furniture was too large and a cancellation called was made. Baer's will not refund the partial down payment on a conditional sale which was mostly paperwork. No furniture was scheduled for delivery, as it was not a final sale, no furniture was delivered as it was a conditional sale. Baer's is charging American Express for the full value of an item it never SOLD! Shop at Macy's! I'd attach photos but no Baer's Furniture is here. Baer's larceny needs to be known better.

Luckily, we did not purchase everything from them. We bought Tommy Bahama Lexington furniture, so I knew the quality. I worked with 3 different folks during my purchase process trying to get a decent sales person. Only the last one (who was on loan from another store) was helpful. The first two told me repeatedly that they were designers, yet were only interested in getting the fastest sale on floor items. When you asked about special orders they pretty much told you that this option was not reasonable (until they thought we weren't purchasing anything, then the special order because much more attractive). Both sales people tried to sell me high end items that simply would not fit in my area. One suggestion had a love seat abutting up to my tv console (6" room between them). We are not designers and repeatedly told them we were concerned. I had a floor layout and pictures with me, but they were interested in the overall dimensions of the room, not taking the existing furniture into consideration. They were awful. Tommy Bahama is fair traded and there was a sale on so we did buy a 4, 000 (on sale) sofa from them. I held back part of the payment just to help with any problems. I then read some of the complaints, so was prepared to refuse delivery on anything that had even the slightest problem, but luckily everything was okay.

Given the size of the furniture they were trying to sell me I asked what happened if it got there and didn't fit, the "designer" mumbled something about store credit. I am sure the 150.00 delivery charge would have been deducted also. The sofa I did get which was about the size of the ones they were trying to sell me WITH and arm chair or love seat just fits into the room. Anything else would have overwhelmed the room. If you go there PLEASE use your own judgement and do not listen to them because they tell you they are designers. Neither had any MA Design or other valid credentials on their cards, only designer or design consultant.

They also advertise all kinds of support with paint, room layouts, etc. NONE of this was offered or even hinted at during the sale. Any references to help where quickly diverted into another subject.

We went back for their clearance as they are the largest TB dealers in Florida (even something Lexington will tell you) and found 2 dining chairs that I wanted on clearance, I asked what was wrong with them and the manager (this salesperson was actually helpful with these type questions) told us he had no idea, but they couldn't be sold as firsts (implying figure it out yourself). When asking about the fabric insurance, he rolled his eyes and told us, of course they couldn't offer it. Even though I just spent 4, 000 on a sofa with them a few weeks prior, he still acted like we were homeless wandering in off the street and really should stop bothering them.

This site helped my prepare myself in case there was a problem and I hope this message helps anyone thinking about using Baer's. I would go there to look at the items and then get it from a reputable dealer who is actually qualified and interested in helping you. I have another 10, 000 or so to buy, but Baer's will not see a dime of it.

Lexington controls the price of Tommy Bahama furniture, so prices are pretty much the same everywhere, unless they are having a sale. I have gotten two different answers about whether the sale was on. That is just plain lying by one of them. I asked about a sale and got a response about a possible upcoming price increase. They are only there to get your money and then they are done with you.

Donot buy anything from Baers furniture. They say something and the managers are really rude and doesnt keep the promise. They still owe us money. Try Ashley's, if you are furniture shopping. You can cancel or keep..WITH a refund.

Please don't buy from Baer's Furniture. They won't stand by what they promise you.

Beware of this company. When they deliver furniture the delivery men call the store and make you talk to a representative who wants to know if everything is OK. Carefully inspect all pieces, removing drawers and looking over everything very carefully. Otherwise when you find damage they will use the phone call to deny responsibility. I received a bedroom set and everything looked ok upon first glance. When I started to put clothes in the dresser I noticed that 2 drawers were crooked and there was a small area of marred finish near the bottom. I called and asked that they come out and adjust the drawers and fix the finish damage. After a month and at least4 phone calls someone finally came and looked at the piece. He removed the drawers and saw that the piece had obviously been dropped and the whole left side was damaged. An attempt to repair had been made in an unsatisfactory manner. He called Baer's and for about the fifth time I heard about the delivery phone call where I said everything appeared ok. I was told I would receive a call about repairs shortly. After over 5 weeks had elapsed and several phone calls to customer service, having been hung by one service rep, I was told they would be picking up the piece for repairs. I'm not holding my breath waiting for a phone call scheduling the pickup. Stay away from this store.

We began our fiasco with Baers back in 2004, We purchased approximately $20, 000 worth of furniture from them. Our experiences mirror all of the other consumers' experiences articulated in this forum (damaged goods delivered time after time, incorrect items delivered, non-responsive and/or rude replies, ever changing managers that we dealt with and finally a blase' attitude from David Baer himself in the Sarasota store.) As part of our purchase in 2005, we bought a matching Natuzzi leather sofa and loveseat combo. As an add-on, we purchased the protective coating. In 2008 we began to notice cracking and roughness of the leather. We called and were told that Stain Safe, the company they had an agreement with, would send out a representative to inspect the damage. After saying that the sofa just needed to be cleaned with soap and water instead of the specially purchased cleaner and conditioner from Baers that we used diligently, he proceeded to make a mess of the sofa and finally said it needed to be replaced. We were contacted by Baers and GUESS WHAT! they don't have the same sofa. What they offered to do was exchange the sofa for one costing the same and give us 50% off of a new love seat. Of course just about every item in the store is 50% off of suggested retail therefore we would effectively just be purchasing even more furniture from them. They would not budge on price for a love seat! We are appalled that in this time of economic duress in the retail industry that Baers continues to operate with the same disregard for customer relations. We will do every thing in our power to ensure that word of their method of operation is made known to as many people as we can. I can only hope that through "word of mouth" Baers will feel the impact of their contempt for the customer and it will be reflected in their bottom line.

Oh, one additional point. The WRONG headboard shows up C.O.D! When everything had been paid for in advance. And their office couldn't correct the mistake.. terrible service and organization.

I can't believe that my experience is almost identical to the previous postings. We ordered a headboard, dresser and nightstand. Instead of a headboard, they delivered a footboard. After several calls to the store, leaving messages and not getting return calls, I asked to speak with the manager. He was not available, so I left a VM message. Never got a return call. He's Mr. Baer's nephew. Finally after additional attempts, got a call back from the salesperson who generated a re-order. After two more weeks of waiting, a headboard shows up - KING instead of a QUEEN! I called customer service, explained my problem, told them that I didn't want to talk directly to the store since they don't return calls, and instead wanted to talk to the customer service manager. That person was on the phone,' but I was promised a call back in 5 minutes. I said "are you sure, 5 minutes?" and expressed my doubt that would happen. Sure enough, I NEVER got a call back.

We're still waiting for the QUEEN headboard. If not here this Saturday, they can expect a CC disputed charge for entire bedroom set.

The company is truly disfunctional, and unfortunately a reflection of top management/ownership.

I ordered a complete bedroom set back in October 2007 from Baers furniture store but requested to have delivery in December. Painting & flooring had to be taken care of first. My experience was nothing short of a nightmare. From the start they brought the wrong size bedrails which would fit a California King bed which I did not have. It took them 5 tries to get the right and undamaged rails to me 7 weeks later. I lost pay due to having to take time off from my job 3 different days, to only have a failed delivery. Messages were left with Larry Baer who's voice mail said all calls will be returned within 48hrs. Well the coward never did call after leaving 2 messages.
Needless to say, the warehouse customer service was the worst ever and I promise I will never shop at Baers again . Truly lousy customer satisfaction! Bewarned!

kc

Baers furniture has nice stuff, but beware if anything goes wrong. There service and policies are terrible. If you buy use a credit card so you can dispute.

It amazes me when I see advertsing that says how great Baer's customer service is. They are crooks and liars and they could not care less about their customers! They get you in, sell you everything they can with a big smile on their face, but ask them to stand behind their furniture or provide any morsel of customer service and you are on your own. AVOID BAER"S FURNITURE at all cost. I am out over $12, 000 for my bad choice in furniture stores.

And, thanks for writing this article. I won't be buying Serta.

This is nothing short of ELDER ABUSE. Call your local TV station and make a complaint about this company. This is the kind of story that TV stations want to run (Elder Abuse). If this does not become a "story" on the news, perhaps your TV station has a program like we have in the SF bay area called "7 on your side" where a reporter gets involved and gets the bed company to perform for fear of appearing on the news.

I received a letter stating that my husband had requested to open a Bill Me Later account. My Husband does not do credit. I however do.But I did not apply for credit with this agency. If I had, it would have gone through. He is also an invalid and in no way would he order something, of which he has never done so. He does not even know how to turn a computer on as he was never interested. I think this is a fraud thing and I am taking this letter to my Lawyer. I tried to call the phone number in the letter but they only tried to sell me a credit report and I could not speak to an agent. Please check into this .

Thank You
Mary Lynn Baer
404 Mockingbird Road
Bristol, Tn 37620
[protected]

We too were ripped of by Baer Furniture. We ordered $6, 000 worth of furniture which took 6 weeks to arrive. When we called to schedule delivery, the employee was rude and hung up on us. We called the store manager, who could care less so we told him we were cancelling our order. He proudly advised us we would not get our $1, 000 deposit back. We asked to speak to the owner, who likewise could care less. When I asked him to refund our deposit he said he would not as we had only 3 days to cancel our order without penalty. When I advised him that the furniture just arrived at the store and the only reason we were cancelling was due to the rude treatment we received. He said he still would not refund our deposit. I asked him if he felt good about stealing money from customers and he told me to have a nice day and hung up. When the owner takes pride in ripping people off he does not deserve to stay in business.

I am reading these experiences and can't believe everyone has had the same story dealing with Baer's furniture. Their customer service is horrible and i bet they will be out of business at some point if they don't do something quickly. Customers will not repurchase after they have been screwed so they are very naive business owners. I purchased a Natuzzi sectional, arrived damaged because they do not inspect their furniture according to the Manager, it's dumped on the customer for them to battle it out over months and months. Would you pay thousands if you knew the store would not back up its merchandise and there was no customer service to handle it? Of course not, so listen to all the reviews, DO NOT BUY, from them avoid the hassle because nothing is ever perfect and you will have to settle for a damaged purchase.

Too many other better furniture companies that care about your business. I am attempting a credit on my purchase but we shall see if i am successful with Kathy Baer.

I had a horrible experience. All furniture delivered damaged. It took 7 months & 4 various deliveries to get it right. Now I'm stuck having to order 2 more matching chairs! The Manager in the North Palm store is an incompetent, abrasive idiot! My sales person was of no help!

I bought a bed set with Baers Arcadia and the bed was damaged under part of it. they came to collect the bed for exchange as i told them i want the new coz that one was not new. complaint upto now i am still waiting, when i get to the store they would tell me we will call you after we have consulted the warehouse. Until today even now and this was bought cash in April 2012. Linda a white lady in the store and Estien & Renier from warehouse are playing with my mind. i am just tired of this nonsense. please help me. Mrs Sepuru

Beware of the warranties from Baers Furniture they do not honor them. We bought a sectional from them and also purchased a 5 year warranty, and was told by our salesman it covered everything including replacement of any piece if they needed to. About a year and a half later we had a problem with the chaise piece of the sectional discoloring and the back of the piece cracking. What we were never told was the back of every piece was vinyl, we were told the whole sectional was leather. So we called Baers Furniture and customer service told us to call the warranty company, because they had nothing to do with any warranty.Huh, we were never told this. When we were purchasing the warranty we were told Baers Furniture would be servicing the warranty if we needed to use it. So we called the warranty company and they set up a time and day for them to send out a technician. When the technician arrived he took pictures and asked to see the bottle of goop we had received with the delivery of the sectional and then told us they would get back to us. The bottle of goop was delivered with the sectional and we were told this was our warranty. You gotta be kidding me, this is what we purchased for 289.00 as a 5 year protection plan? Needless to say we were told by the delivery people to read the direction's and follow them, so we did. Now this was our second bottle of goop, because we had exchanged 2 leather sofa's for the sectional due to the sofa's being faulty. So when we applied the goop to the sectional we used the first bottle that we had gotten from Baers Furniture. Now when the warranty company got back to us they told my wife "The bottle of goop was never opened and applied, so the warranty was now forever on the entire sectional, Voided and we would not be getting any refund back for the warranty." I guess we just gave Baers Furniture 289.00 for nothing. What happened was when the technician asked to see the bottle of goop my wife thinking nothing of it, grabbed the unopened bottle and showed it to him. We then contacted Baers and was told "there is nothing that they can do, the warranty company has the final say." We explained to Michael Baer that we had applied the goop with the first bottle we were given and said we would bring down to the store both bottles to show them that we were telling the truth. He refused the offer of seeing the bottles and said sorry there's nothing we can do to help you, Period. We were Scammed for 289.00 by Baers Furniture and will never shop there again, Don't Be The Next Victim!

Excellent service when the designer was involved, but after that amazingly terrible service. I purchased $40, 000 worth of furniture from Baers over a three month period. The first portion of the order came in with little problem.
However, the final bedroom set was an absolute disaster. The company called to arrange delivery, so we donated our old bedroom set to charity that morning. When the truck came, they had only the bed frame and tables: no mattress or boxspring! We asked what happened, and we were told it was "backordered" and "someone should have let you know". Meanwhile, we had houseguests, had donated the original bedroom set, and had no place to put the guests. The manager was "at lunch". When he finally called back, he said the mattress wasn't back ordered, they just didn't put it on the truck. The truck comes from Miami. We could have the mattress in a couple of days.
When my husband said that wasn't an acceptable solution, the manager hung up on him. After $40, 000, at the first complaint, the manager simply hangs up on us?! DON'T USE THIS STORE unless you have a large order and a good designer running interference. Their customer service is horrific.

Who has been able to get a refund from Baer's? Baer's fighting American Express on a conditional sale - condition is size - furniture looks smaller in large salesrooms and the apt is an efficiency. So no sale, no delivery but Baer's wants the keep the entire sum. Who has been able to get a refund from Baer;s in any situation?

We just furnished a 3.000 sq ft condo in Jupiter with furniture from Baer's and had a fine experience. Charles Case our sales rep/designer did a great job, the prices were fair and everything was delivered as agreed. I would highly recommend purchasing from Baer's and especially Charles

Complaint Description:
We bought an area rug, a coffee table, and two end tables from Baer's Furniture - the branch in Naples, FL. The vinyl bases of the tables have damaged the carpet in our house, and the rug we bought.

The carpet has two very bright yellow stains the exact size and shape of the table bases, and the rug has a black rectangular stain that corresponds with the rectangular box on the bottom of the coffee table. Baer's sent their technician to see the damage, and he agreed, confirming that the tables were defective, and had damaged the carpet and the rug. He also tried to clean the stains out, to no avail.

About a week later, I received a call from Baer's assuring me that the situation was being reported to the manufacturer of the tables, and that they would rectify the problem shortly. On about 5/20/2011, I was promised a call back by Karen Hansen in 3 days. I have not heard from Baer's furniture since. I have made repeated calls, always being sent to voicemail, and I have sent emails, and filled out the customer service form at least twice on the Baer's Furniture website, to try to re-establish contact. They will not respond to my requests to contact me back.

When I moved the tables, and discovered the damage they caused, I saw the label: MADE IN CHINA.

'Nuff said. I didn't realize that Baer's Furniture sold cheap Chinese junk.

I have reported them to the Better Business Bureau.

Me entregaron un sillon por el que pague mas de 7mil dolares con un pedazo de cuero faltante, el cuero se le hacen burbujas y uno de los sillones reclinables que se usa muy poco dejo de funcionar. Dios mio, si tan solo hubiera visto las review de este lugar jamas hubera perdido el tiempo y dinero aqui