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Posted: May 28, 2014 by    

wrong item delivered but refused to change

Complaint Rating:  90 % with 49 votes
90% 49
Contact information:
abu dhabi, United Arab Emirates
Phone: 80088008
I buy a cell phone named galaxy grand neo gt-i9060 for aed 797.00 as they show the internal memory was 16gb, the item delivered to me on 24 may 2014 but on the box nothing was mention about the specification so I open & check the internal memory of item is found 8gb next day I called them about the mistaken. For the first 3 days the promised me that the will changed it while I continuous called them after 4days fighting them at the told me that there is no model with 16gb available.. I request them to interchange with any other 16gb model but they refused me.


Complaint comments Comments (74)    Updated: Complaint country United Arab Emirates Complaint category Mobile & Cell Phones


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N  11th of Jul, 2014 by    0 Votes

Awok.com - fake Samsung mobile
United Arab Emirates

Please find my below email to awok.com and no response yet.
N  20th of Jul, 2014 by    0 Votes
I bought a cell phone branded Kexinda K8, charger burst in first connect & software is malfunctioning. Compliant sent and await their Technical Section call
N  20th of Jul, 2014 by    +2 Votes
i am buy Motorola Droid RAZR XT912, 4G LTE, 8MP Dual Cam, 16GB SIM is not working. i am every day calling but respond what to do my friend
N  21st of Jul, 2014 by    +1 Votes
I order on LG Tv and first time they told me that after 3 days they will delivered after that i call them back they just apologies and told me that they will delivered next day but after one day back also i did not get any responed from their them.
N  22nd of Jul, 2014 by     Best Advice +4 Votes
Hello friends,
After seeing your reviews I m in dilemma whether I can purchase item in this site or not.
Can any one of our friends, please let me know whether do I need to purchase items or not?

Thanks in advance
N  2nd of Aug, 2014 by    +2 Votes
i have brought tablet from awok and its not working when i send mail nobody replying back if i order they call within 24 hours but not working product they will call back. Please let me know whom i need to contact or whom shall i will speak 0507889026
N  25th of Aug, 2014 by    +2 Votes
i bought epad and camera both of them i cannot used i want to return it..
N  23rd of Sep, 2014 by    0 Votes
hello friends, i have tablet from awok and its not working when i send my tablet please call me 0526683431 epad a704 tablet model please reply a call
N  25th of Sep, 2014 by    0 Votes
I bought iphone and 2 watches also received confirmation call from awok call center stating that the items will be delivered the next day which didn't happen so I called back but this time was their follow order section where the tone of the agent was totally different .First he said I will check and call back then after 4 hours I called again another rude agent said I will forward this complaint then I blasted him as he was not answering my question about a time frame to get a reply not even the purchases.
The third day I called to cancel the and to my astonish the agent said that this order was already on hold/cancelled so thank god I got the payment method at delivery otherwise I would have been crawling after my money god only knows till when.
Bottom line avoid this website at any cost.
N  28th of Sep, 2014 by    0 Votes
i received 2pieces iphone 4 one is white next one black, black is not working so please call me back 0556764091 invoice no 857924 thanks.
N  10th of Oct, 2014 by    -1 Votes
D  11th of Oct, 2014 by    -1 Votes
I buy one iphone 4 from awok.com when I was try to ON iphone there was already sign in an Id so I call to service center and they take again iphone but now one week is finish still my iphone is not came my complain No, 303009874 and also i send an email to sales@awok.com no any response i will not buy any more from awok.com
N  13th of Oct, 2014 by    0 Votes
I have received my shipment and now when I want to make a complaint, I called at the toll free no. and waited for 20 mins. When the operator received my call, I started to tell him the issue to which he replied, thank you for calling, have a nice day. BULL ###
N  13th of Oct, 2014 by    +3 Votes
I have ordered two perfumes as to try this website service on Wednesday then I have chosen the preferred date of delivery which was to me the next day Thursday then received a call from them to confirm both the order and delivery date and time, on Thursday no one called for delivery then on Saturday I received a call from an angry driver stating I have orders to deliver I was very clear when I mentioned I wanted to receive my items on Thursday and not Saturday and now I cant receive them since I'm not physically available in that location he was like I'm sorry I cant keep these items I said then I'm sorry I don't want these items. Today I received a call stating that I have a delivery since I mentioned I need to receive it on Monday!!! Not sure what kind of service you guys are providing but in case you guys can't do what you promised your customers with, please remove such options since its affecting your image directly then a driver claiming that I requested these orders today on Monday!!! That sounds really cheap. Sorry but I'm not going to recommend you guys to anyone. Very poor service!!!
D  9th of Nov, 2014 by    -1 Votes
I bought a "new" motorola droid 912xt and in one month itself it has damaged ...When I call up their technical service they are telling warranty is for only 3 days...Its wierd 3 days warranty what's going to happen in 3 days...So everyone please aware when to buy from awok.com ...Not just look at the price it may go to drain and discount price or more you need to spend for repair for same...
N  17th of Nov, 2014 by    +1 Votes
HI, my name is Bala Krishnan, i have purchased one mobile phone i Touch speed x2, at 23/Oct/2014, after i received i start using and found its battery is almost expired and full charged battery finished in just 2 hours without using, i register my complain to call center on 26/Oct/2014, my complain ticket no is 303011267. they picked it up on 29/Oct/2014, call center informed me they will replace the phone with in 7 to 14 days, today it has gone 20 days more, whenever i contact to call center they replied mobile is in warehouse, please do make it fast your complain system its very slow, and it is not a professionalism,
you can contact me back at 050 1821962, My Email id is balan.krishnan1956@gmail.com,
your reply will be highly appreciated.
D  27th of Dec, 2014 by    +1 Votes
Do not trust Awok.com
I experienced it twice! All items are defected and useless! They will just take your money and thats it! No replacement and no repair to the repaired items they are selling. They are Cheaters!
N  10th of Jan, 2015 by    -2 Votes
I buy the motorolla ndroid XT912, when I got it was defected piece and again after servicing it is again defected it is not having google play and other app stupid mobile, please replace me the mobile otherwise I will make this issue to Consmer office that you are selling defected products
Malik 0554829587
N  24th of Jan, 2015 by    +1 Votes
I have purchased the i phone 4s 18 /11/2014 after i recieved to start using the mic and speakers are not working.i am everyday calling but not respond, ate AWOK.COM is fraud
N  29th of Jan, 2015 by    0 Votes
Hi, I am planing buy i phone 4 in awok.com how is they are services please give me suggestion
Thanku, Pradeep

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