Awana Vacation Resort Development Bhd / Reduction of facilities for timeshare member.
I would like to highlight the short change for all members of this Awana Vacation Resort Development Berhad in Malaysia. This membership based timeshare vacation club have withdrawn most of its facilities whereby the club now is only having 3 home based apartment namely Awana Genting Highlands Golf & Country Resort at Genting Highlands, Angsana Apartments of Kijal Beach Resort at Kijal, Kemaman, Terengganu and Ria Apartment, Genting Highlands.
Recipocal hotel are almost totally non accessible even it says there are recipocal hotel exchange programme by given reasons that recipocal allowed only on certain period.
During the last AGM called on 26 March 2011, there is a fracas before the meeting could be started. The so-called director of sales called time share owner as STUPID for buy its timeshare facility. What am ### he was.
Please refer the following attached texts recorded by one of the members who has attended the meeting.:-
The AGM of AVRD held on 26 March 2011 at Level 3, Bilik Tanau, Awana Gentings was very unprofessional and it was held in very chaotic manner. AVRD management has called-in 02 policemen to watch over the members even before the members registered at the front registration desk. This is an insult to the members and AVRD management was well prepared as to how to treat the members should there be any uncalled incident happens due to the mandatory instruction by AVRD in disallowing spouses of members into the meeting room.
AVRD management has failed to inform members prior the meeting peertaining to the disallowing supplementaries / nominees entering the meeting room. Members were only informed when they were at that time of registration at the Bilik Tanau front desk. I had requested for the top management for an explanation why this was not mentioned in the Notice of Meeting but my request was ignored and I can only watch from a distance that Mr Simon Yee & Mr Paul Chan were pacing outside the hall of Bilik Tanau waiting for the meeting to get started at 2.00pm.
When the meeting starts, Mr Paul Chan explained the reason for disallowing mbrs spouses / supplementaries from the mtg because it was discussed in a prior meeting between the AVRD management and Liaison Committee (LC) members that they forsee many members will be attending the meeting. They failed to inform the members of this prior decision. Mr Simon Yee then referred to one of the documentation that states the disallowing spouses /supplementaries to attend mbrs meeting.
Mbrs informed the meeting that they were referred as "Stupid to buy Awana timeshare membership" by Mr Simon Yee. The members demanded for an apology from Mr Simon and Mr Paul Chan came to rescue by explaning that Mr Simon was angry at the spur of that moment. Therefore, out of emotional anger, he has said those words. No apology was accorded by Mr Simon Yee. Mr Paul Chan then allowed the spouses / supplementaries to come into the meeting room at 3.30pm.
The meeting proceeded in a very tense manner and many words were exchanged by AVRD management and members. Mr Simon Yee continued to refer on every rules, regulations, terms & conditions in the Prospectus and Agreements that were laid on his tables to counter attack the members. There were no friendly words nor solutions/actions plans taken by the management.
Mr Paul Chan informed the meeting that the reasons on why the management has taken out the Members Benefits such as removing the affiliated hotels at Genting Highlands resort, Awana Porto Malai, Langkawi, exchange of entitlement to contra Star Cruise were all removed because the management has updated the company's Prospectus based on every 06 months period.
Many members voiced out their dissatisfactions on the fully booked reservations which resulted in their entitlements being forfeited by the company. Some members complained on the water heaters, condition in the timeshare units after the renovations being carried out at the Awana Gentings.
It is also reported that there is lack of security in the Awana Kijal apartment whereby there were no lights lit up at the staircases/ verandah to the apartments during the night. The members were afraid to walk to the beaches at night due to the darkness between the far walking distance from the apartment to the beaches. There were also other blocks of low cost flats which were beside the AVRD timeshare apmts where the local residents stayed. Trustee informed that he & LC conducted resort inspection but he did not submit a full report on the inspection or whether are there rectifications being carried out.
LC mentioned that they have voiced their concerns to the AVRD Management on the many matters brought up by the members but they are unable to confirm on any solutions as these are for approval from the AVRD Management.
Last but not least, Mr Paul Chan has repeatedly mentioned that AVRD members always abuse the staff during reservation & also abuse the management during AGM meetings.
May we ask Mr Paul Chan that is it right for Mr Simon Yee to abuse the AVRD members by thrashing his anger "at the spur of that moment" by calling members "Stupid" and arrogantly not apologizing openly to member in the meeting and rather explained by Mr Paul Chan that he has informed the reason for the outburst by Mr Simon Yee at the beginning of the meeting and not wanting to repeat saying it again.
Please note that we, as members are the most innocent people who has been abused by AVRD Management of not being informed of the updated clauses in the Prospectus because only new members are given the updated Prospectus and old members are not informed at all of the updated clauses, other terms & conditions of all AVRD Agreements, promises made by your Sales Representatives before the sales and "BAD & ARROGANT TREATMENT & SERVICE AFTER SALES" by your DIRECTOR OF SALES!