AutoZone’s earns a 1.5-star rating from 10 reviews and 463 complaints, showing that the majority of auto parts shoppers are dissatisfied with their purchases.
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poor service rude employees
The worst service anywhere..They wont even move out of their chairs and help you they say, , whatevers on the shelf. Always rude like im bothering them, i go out of my way to pep boys and r and s strauss sucks also, they dont have anything i need ever.
The complaint has been investigated and resolved to the customer’s satisfaction.
abusive company policies
I had the unfortunate experience of being an Autozone employee for 18 months. Everything I was told when hired was basically a lie, for example I was told that I would get a review after 90 days and one at one year. This was confirmed by the district manager who was sitting in on my interview. After 90 days I wondered where my review was, and finally asked my asst. manager to call the district mgr. as to when I would have this 90 day review. The dm's exact words to my asst. mgr. was "What! Is he (expletive) dreaming?" After 1 year with the company, I still had not received a review. When I inquired about this one, I was told that Autozone only does one review a year company wide, and this occurs at the end of the fiscal year. Since I was hired in June, this meant that since the fiscal year ended at the end of September, my one year review was actually a 15 month review. Or so I thought. When October started, a asked again about my review. I was now told that they were in the process of being done at that time. Midway thru October I was told they were done, but we couldn't see them yet. After pestering management daily, on Oct. 31 I said can we finally see our reviews. I'm afraid not, said my manager, we have already sent them to corporate. Now, I am no neophyte to business practices, and I could almost swear that reviews normally are used as a tool to inform an employee of his strong and weak points, and are used to determine the amount of raise given. And the employee must sign them, with a copy going into his record. Not at Autozone. We were just told that we got the maximum raise allowed, and that was that. The raise was to be 3% (after almost 16 months). When I saw my check, however, the raise computed to 2 1/2%, which was a phenomenal 27 cents an hour more. Since I seemed to be a permanent parttime employee (with 25 years selling auto parts experience) this amounted to about $2.50 a week. The scariest part about Autozone is they do not care about experience, just if you will do what they tell you, with no regard for any input from you as to how the customers feel. My sentence at Autozone ended shortly after this took place, since there is no sick day policy at the company. Absences and tardiness is not tolerated. So when that one employee comes in with a disease that is highly contagious, everyone gets to share the experience. Even with a doctors note (which they ask for) you still get your penalty points, and like me, when you accumulate enough you are terminated immediately. Well, they let me come into work, a 24 mile round trip to fire me. I felt so special.
The complaint has been investigated and resolved to the customer’s satisfaction.
terrible service in Hillview Louisville ky 40229 mayflower rd. [protected] . very disrespectful.
all my years of loyalty with business at this store was totally disrespected and management could care less what I said.
Good luck with that lawsuit ...lol...there's not a lawyer or team of lawyers that would take this on. Simply because there is no case, AutoZone has issued their policies, rules and procedures in such a way that all of these issues that you and I see as unjust or unfair treatment are justified common practices set forth to, for lack of a better term"cover their [censor]." Not to mention the judicial power House of lawyers and lobbyist sitting on or in line for their board of directors. I get as frustrated if not more than the next full time PSM with feeling underpaid, unappreciated and most of all unheard. I have so many great ideas and suggestions that would make more money for the brand as well as make employees feel the only thing that brings them to work each day, APPRECIATED! My ideas have literally been laughable to higher ups and that's discouraging to me, still I'm not done fighting that fight.
EEOC will help with a lawsuit. google-eeoc vs autozone, read thru all ur results. one of those cases could help
Autozone seems to have an extensive history of abusing their employees. I say we get together gather our statements and file for a class action lawsuit against these crooks. when I called to ask for human resource number in order to begin my personal suit I was told by corporate they cannot give that information and was hung up on.
Where did you work
I have been thinking the same thing for months now...class action. All of the stories are so simuilar, and some even more despicable than the last.
Please let me know of a class action lawsuit
Absolutely. They have been sued before in a few states and it was because of their tactics!
I'd be willing to do that, I've been with autozone almost a year and have been going through similar BS
I received four points for a Saturday that I was scheduled for work, came into work, went to lunch, and did not come back from lunch (but notified my manager that I wouldn't be coming back in to work that day because my tooth was broken in half, which was true).
4 points is correct. You did not give proper notification that you wouldn’t be coming back from lunch. It doesn’t matter the reason. Friday through Sunday are “double point” days because of how hard it is to call someone in on the weekend.
i have the aytendance sheets of psm and zoner psm shows 81 points zoner 29 be glad to share for your suit contact me at azfisherman1020@gmail.com
If they paid better it wouldn't be so hard--period!
As a store manager for Autozone, the requirement for management is that you have open availability. It is extremely difficult to work around the schedules of full timers in retail, especially if they fluctuate. I totally understand the policy. I personally try to work with my people on their preferences, because it produces happier employees, but I reiterate that none of it is guaranteed. As upset as you may be for not getting the promotion and no matter how undeserving the other person is, you don't have the availability for the job anyway, so its a moot point. I don't agree with all Autozone policy, but that's what it is going in and they aren't going to make an exception for you or its just favoritism towards you. That may be ok with you as long as its you, but it causes other issues, which is why the rule exists. FYI, they could've taken you completely out of management, because I know that they don't like part time PSMs either, so they actually cut you a break on that end. I would not expect you to see a pay cut tho...That would be totally unacceptable. What I suggest is that you consider it from the other way. Every manager in that store wants their days off and if that's disrupted, changed or otherwise screwed with then its not only you that's pissed. I'd say hang in there and when your availability reopens then, if you are as great as you say you are, you will be in line to be put back to full time.
BTW...every company with stockholders pretty much screws the employees for the sake of those few people. That's the society that we've created. Its not right, but it is a fact.
Oh and in regards to the hours question, management reserves the right to schedule you as they see fit. there is no guarantee of hours. And any manager would rather have 1 or 2 too many employees than 1 or 2 too few.
If only AZ didn't play favorites because they absolutely do! I am currently working with 2 managers that DO NOT have an any and all availability and they have no problem screwing others to get it done. If that's what they feel like doing. Actual policy only matters when they want to fire or demote someone. My advice, GO TO NAPA OR PEP BOYS--if possible. They pay 2+$ an hr more over an AZ PSM pay and that's just for just a counter clerk. No batteries or Headlights either! The AZ atmosphere is very sexist. They proved that by demoting a woman and then promoting a man immediately after! It was obviously in the works when they asked her to step down and his promotion was clearly contingent upon her being demoted!
this is my 2nd time around with autozone trust me i would not have gone back to them if i had another choice but my dealership shut down, i had used all my unemployment..the first time i was with them it was a good company they paid there people good and give them hours. But ever since they went public on the stock market it been less about the employees and the customer and more about the mighty dollar and stock holders. F#*k the people that make it all work ..." AutoZone Inc. had revenues for the full year 2010 of $7.4B. This was 8.0% above the prior year's results." But they want to cut full timers hours and give crap raises. They love to take about keeping the unions out but this is the kind of stuff the gets them started. They sit in there ivory tower and for get were all the money is made and who make it for them. Any body who invests in them should be ashamed of there self, and William C. Rhodes, III - Chairman, President and CEO should be tar and fathered for letting it happen!
I have a friend of mine that he is permanent all ready at auto-zone and instead of giving him the full 40 hrs a week they are giving him less than 16 and the boss says that is because there is not enough hours... but the big... beep... keep employing people?! I don't get it... he employed 6 people more... as far as we know... and there is not enough hours...
Can someone explain me that one?
This type of treatment is more common in Autozone than you would believe. Having been an Autozone wife for the past 10 years, I am constantly horrified at the crap they pull. I've never seen employees abused like they are at Autozone. I've never seen such evil people. Craig Blackwell is the worst, and should absolutely be in jail. Bernie Madoff has nothing on Craig.
its all in who you know, and doing! they are very evil, don't know how they sleep at night treating their employees like that! Nashville region (UPPER MANAGEMENT TRULY ARE BAD PEOPLE)
So I have been working at autozone for about a year now with awesome complements from customers... as a full time manager. I am 23 and a single mother. anyone with kids knows how hard it is to find a babysitter for nights and weekends. impossible! I have no family in the area to help me with child care. well the dm and store manager walk in and tell me because of my availability they want me to step down from a full time manager to a part time manager. with no guarantee of hours and a possible pay cut. apparently company policy states that I have to be available for all shifts. what part of single mother do they not get! they also asked me to write down my availability. so I did. the store manager told me that I needed to add more in my statement. he told me that I needed to add that "I am stepping down down from a ftpsm to a ptpsm". was I born yesterday... no! I do not in any way agree with this so im not about to make it sound like this is my decision like he wanted. I said "I (not putting name out there) was asked to step down from a ftpsm to a ptpsm. I asked my store manager to give me a copy of why they are demoting me and where in the policy it justifies their cause. he snuck off and called my dm and came back to me and said" I do not have to give you anything in writing". anyways it gets more interesting... there was talk about a certain some one getting promoted to assistant manager... well that ticked alot of people off cause that certain someone does not pull his wait what so ever. he does not care about the customers or their needs. and he is a pain to work with. funny thing is the same day they demoted me and cut my pay, they promoted him and gave him a raise! everyone in my store is heated over the way they are treating me and especially the promotion of someone only because he kisses butt and the store manager and him have history working together at another company in the past. if they looked at his job performance compared to mine there is no way any store manager would promote him verses me. most of this action towards me stems from me not finding a babysitter for christmas eve. and that certain some ones promotion stems from favoritism. I just wounder if my demotion and pay cut was to cover that certain someones promotion and raise! I loved my job and now I dred going into work. I dred the hours cause I know I really have to be on top of my game because I feel like I am being critisized on everything I do. I feel like they are just looking for a reason to fire me.
beware
Autozone, normally puts oil & filter on sale, and I buy much oil & filter to change them in our four cars, I normally return my used oil at the aberdeen, md store on hwy 40. The complaint is, the store does not take the waste oil, excuse is, the barrel is full, me and my army do a lot of business with auto zone and have to keep the oil a long time before returning it, and still the waste oil barrels are full at auto zone, when ever you ask an auto zone clerk to return the waste oil. Autozone should do a better job of getting the waste oil barrels emptied.
The complaint has been investigated and resolved to the customer’s satisfaction.
Free? Ok. Why don 't they take old televisions? Because televisions are not a significant source of revenue for their business model. Hence, no environmental obligation. Motor oil does; however, meet that criteria for Autozone. Should we criticize the army guy for expecting Autozone to fulfill their environmental obligation?
At the very least they shouldn't sell oil on days they can't recycle oil. That should motivate Autozone to enhance their relationship with the recycling company.
My FREE advice to you, LOSE THE ATTITUDE AND TREAT EVERY CUSTOMER WITH RESPECT. DO NOT ASSUME THEY KNOW STORE POLICY AND LOSE THE TONE WHEN GIVING THAT POLICY!
Pretty certain you could have given this gentlemen the policy without reducing to underhanded jabs! If your workers DO NOT KNOW AND CAN NOT ARTICULATE AUTO ZONE POLICY TO A CUSTOMER, THATS YOUR BAD NOT THE CUSTOMERS!
It is also important to note that Autozone is not allowed to receive oil from a "commercial account". I would consider "the Army" a commercial account and you should contact Safety Clean for a commercial oil pickup. When I got complaints from customer's when I worked for the Zone, I would say: I'm sorry you are disappointed with our free service.
Diesel
Autozone provides used oil disposal as a FREE service, Autozone does not charge you to dispose of used oil, however, Autozone is charged a fee for the used oil pickup. Autozone stores usually have regular oil pickups, but they are at the mercy of the used oil recycler. If the store near you did not receive their usual pickup, then the oil tank will fill up and no used oil can be accepted. Perhaps you should complain to the use oil recycler who did not pick up the oil on time, rather than complain about Autozone and the FREE service they are providing for you, OR you could pay for the used oil recycler to come directly out to your ARMY and pick it up in a 55 gallon drum, for a fee. BTW, to prevent ARMY"S from dumping oil for free, Autozone limits used oil duping to 5 gallons a day per person.
bad person to person contact
On Octorber the 20, 2017 I was miss treated by Auto Zone security. There security was an district of Columbia police officer. I went into there store an I notice a note on the door that said check all bags at the counter. I notice when I came in the officer was standing out side an enter behind me. I notice that all the cashier's were working so I asked him what should I do with my bag? He said put it on the floor an pointed near the soda machine. i asked him whoes going to watch my bag? An He said not me. So i asked the officer why should i put my bag there if no one is going to watch it. He said well if your not going to put it down you have to leave the store. So that's what i did i left. I don't mind leaving my bag at the counter as long as it's behind the counter not just sitting by the an soda machine.
The complaint has been investigated and resolved to the customer’s satisfaction.
AArp, Law Offices, Legal Match, etc are never there when you as an
old gal, search for help.When i was young, i was affraid to be in this
situation, discriminated based in your age.color of your skin, etc, yes
sir and this is the case in Auto Zone, Unfortunatelly they have a batallion of corrupted Managers helped and protected by the lawyers to do whatever they want against employees.When you are part of their team and cover them up, they will back you up even if you are
wrong or what you did or do is against the law.Promotions, salary increases are based in friendship.color, etc, not based in experience or years of services. they manipulate the law as they want.
lifetime warranty
tuesday sept. 22 around 9-10am went to return my starter for another one. had a life time warranty? they wouldnt give me another one because there machine to test it was broke? my car was accross the street @valera gas station getting worked on, they would've verified that it was starter/ but autozone employee and manager wouldnt exchange, so i had to take bus to fruitvale autozone where they were more helpfulll. and also commented that they(mcarthur)
could've and should have exchanged my starter? so thats my complaint
The complaint has been investigated and resolved to the customer’s satisfaction.
that suks... that manger must have been [censor] slap by his dm on his duratester report. its been to my experince store manager will not do certain things because of these reports that district manger hammer them with. they monitor override test results in swapping out starter which MOST of the time passes but customer insist it be replace. guess the store manager use up all his override and just turn off the manchine for at least one week. lol
incompetence
I have a 2003 Nissan Altima. The engine quit running about a month ago. I finally brought it to the dealer for dianostics. It was determined that the Mass air Flow Sensor(MAFS) was bad. The dealer gave me the option to find a cheaper part to install(dealer part price:$561.68). I found the MAFS at Autozone in Watson La. for $268.00. I was told they didn't have it on the shelf but had one in their whse. I asked if they could have it delivered to the Baton Rouge branch on Florida Blvd. He told me yes and it should be there in two hours and he would call me upon arrival. I paid for the part in full and left. At that point I quit looking for the part assuming all was well. After about three hours I still hadn't been contacted by anyone from Autozone. So at that point I went to the Florida branch looking for the part assuming they "forgot" to call. When I went in to explain the situation, the saleperson was very rude in explaining to me what happened and was very quick to tell me I could get my money back. It appeared all she was worried about was getting a date with a group of thugs that were hitting on her. She told me the part would be ordered from a vendor and would not arrive until noon the next day. She explained to me that when the part was picked up at the whse, they opened the box and noticed the part had been used. Is this normal to have a part in the whse opened and looked at to make sure it hadn't been used? I found this to be very odd and felt like I had been lied to from the begining. All they wanted was the money and I would be at their mercy until it was delivered. The dealer closed at 5pm and the car would have to stay there and inccur more charges thanks to Autozone. The next day I called the Florida branch to see if the part arrived, and I quote " Yea, it be here, come get it" and hung up. So I arrive at the store and asked about the part.The manager asked me if I had the old part with me for the core. I told him no that I would take the new part(keep in mind, I payed for in full) install it on my car and bring the old one back for the 45 dollar core charge. He then asked me if I had anything of value on me that I could leave with him to ensure I would come back. I was confused and told him I payed for that part...it's mine and showed him the reciept. He insisted that I leave him something of value. Beings that I accidently left my 5olb gold brick at home that I normally carry around for collateral reasons, I asked him if my 15$ driver's license would do? He told me yes and put it in the cash register. Luckly I was riding with someone or else I would not have gotten my part. I guess I could have offered him my Nike flip-flops at that point and negotiated with other articles of clothing I had on. I am still confused about getting a part I payed for already. I go to the dealership and install the part and head back to Autozone. I went in with the old part and the manager removes it from the box and looks at me and says this: " This part looks like its five years old! " I told him you are exactly correct! That is the core! He then tries to charge me another 300 bucks. He was completely and totally confused. He then asked another employee to open the register and return my driver's license. Once again she was too busy trying to get a date with the same group of loitering thugs that she did not do so, and I ended up leaving without my license and had to turn around and go back. I will take partial blame on that one, but I still do not know why I had to leave it there in the first place.With all of this said, I will NEVER go back to Autozone...EVER nor will my family members and anyone I come in contact with. I have never seen anything like this when it comes to serving the public. It was like I was bothering them. They took a one day job for me, and turned it into a two day job. I highly suggest that these employees are taught manners, and the value of telling the truth. I am overall very disappointed with the experience I had with your company. Customers use AutoZone to get away from dealing with over priced auto repair shops, but after dealing with your rude, inexperienced, and unhelpful staff, that will force me to use other after market retailers in the future.
Was the girl that supposedly was "helping" you out really thinking she was gonna get a date with a bunch of thugs? Yeah right i'm sure! She probably thought date...and the thugs probably thought "porno gang bang"...LOL...hilarious!
I ALREADY DONT USE AUTOZONE FOR THE SAME EXCAT REASON! I WILL MAKE SURE I REMIND EVERYONE I KNOW TO DO THE SAME AS WELL!
horrible customer service
I went to Autozone to get a "check engine" light diagnostic code read on my vehicle. After waiting in line for several minutes the cashier told me that it would be a few minutes before he could get to me as he had to wait on other customers. I told him I would be outside waiting for him.
10 minutes later I noticed customers that had arrived after I did were having their diagnostic codes read by Autozone employees. I went back inside and waited (again) in line while the 3 people in front of me were taken care of. The cashier, Troy, asked me what I needed and I told him that I was waiting to have the diagnostic code read. Without a word he turned his back and walked away, finally saying over his shoulder that he had other customers to wait on. He then went to another register and started waiting on other people!
Totally amazed I went to another line and waited (for the third time) to be served. When I got to the counter I asked who the manager on duty was and proceeded to tell him of my experience with Troy. On hearing this Troy started to argue, but the manager waived him off and continued to listen to me. I told him that either he wanted my business, or he didn't, and insisted that he take the time to check my vehicle (by this time I've been waiting over 20 minutes). He read my code and explained the issue to me.
When he finished I told him I wanted a corporate phone number to call and file a complaint against Troy. I also told him I wanted the store ID number and Troy's full name, which he gave me. Upon hearing this Troy argued that I was not next in line at the time I approached him (even though he had waited on the 3 other folks in line in front of me). When I told him I had already been through the line once prior to talking to him he blurted out "I didn't know that", when I reminded him that he had served the 3 others in front of me with no hesitation he had no response.
I served in the U.S. military for 20 years and was stationed in countries that would much rather have shot an American then to say "Hello" to one. Never was I made to feel more insignificant than I was that night at Autozone. It appears Troy has "customer relations" issues. Maybe he should look for a new line of work that does not involve customers.
I will never shop at Autozone again...looks like PeP Boys or O'Reilly Auto Parts for me from now on.
The complaint has been investigated and resolved to the customer’s satisfaction.
This store was built here within the last year. You would think that with all the people looking for jobs, then Autozone would choose some employees who actually want to work and care about helping the customer. The 6 times or so, in the last month that I have come in, the employees seemed more interested in talking to each other than helping the customer. I have been given the wrong parts several times, and apparently they dont like to tell you that you have rewards money to use. Then when you ask them about it, they act like they don't know to access it for you to use.. The employees also know very little about auto repair. Ill be going to Baxters and O'Reillys from now on, like I used to. Autozone, you suck..
There always to sides to the story and yes Troy may have mess up. Autozone over the course of 8 years that i know have been adding more tasks, Key Performance Indicators that monitors employees sales and cutting down hours in hoping to merge two business such as commercial employee with DIY employees. Thus having employees multitasking to much to where services is effected. The check engine light, battery, starter and alternator our FREE services but we are trained in which has highest priority. 1. Never have a ready paying customer waiting to check out. 2. Answer the phone (3 ring rule) autozone train us this way because we are trying to get the phone customer in the store. 3. Sale parts 4. FREE SERVICE. Most stores now only run with 2 employees in the winter and 3 to 4 in the summer only at autozone weird forcast scheduling software. You see it may have been Troy fault and documented at a store manager level. But the fact is its a number game and autozone corp know its as like all corp companies do. You go to Walmart because of its friendly prices but its long check out lines (knowing all registers are not being used) are a nightmare and no help with any employees. all they do is stock and front face all day.
One note to djvc: pep boys charge to pull codes they have a full servise shop nothing is free there, O Reilly boys will not come out from behind the counter at all but i hear from my source thats up to the store manager at that location. they are driven by commission sales so its make sense to me to sale sale sale i'm not going outside to install batteries. well djvc i see you back at autozone because ya always do come back lol
ps
thank you serving in the us military
Troy is obviously a tool and is not representative of most employees. But you could go to a dealer and pay $80 for the same service! Again, another spoiled customer that expects to be handed everything for free and when he doesn't get it, starts crying racism. Try extending a little grace to people who are helping you for free and try waiting longer than 10 minutes before blowing your top. Troy is an obvious tool, but you are a bigger tool, for not being better than him
it appears autozone isnt having luck with its troys i was in a south high street store in columbus ohio when troy who obviosly did not want to have anything to do with my black bussiness became very disrespectful and rude and finaly just flat out refused to wait on me and i ended up having to wait on 4 customers who came in after me! it wont be long before troy costs this company a law suit but i will never step foot in another autozone i guess they havent realized they arent the only auto parts store in bussiness
upselling is complete B.S.
Ok this company has such a lack of focus, it's freakin mind-numbing. They've made it very clear that they care more about suggestive selling than parts selling. (translation: You must sell add-on items this like a car salesman to not get nagged by your boss/DM and RM) One of my coworkers questioned the significance comparison between selling hundreds of dollars worth of parts compared to "WITTDJR" upsell items to the district manager. He pulled him aside to enlighten him on this matter...pretty much with a look of disdain. Yeah they don't care about how many customers return to that same store, requesting you in particular because you're one of the only ones that know something about auto parts. If you sell a freaking engine or transmission to a customer, they won't give you an "atta boy" but they definitely won't hesitate to ask if ya offered the latest "checkout challenge" to them. Just what in the blue hell is wrong with companies now?!
One other matter...the store manager can't spell worth a damn, and tried to subtract hours from my paycheck before I got it. That's pretty damn illegal...wow this needs to be dealt with...the next months shall be fun.
The complaint has been investigated and resolved to the customer’s satisfaction.
Arizona state hmmmm you got sam as your region manger. lol mean little guy lol good luck
rude, no knowlege, customer service
Every time I go to Auto Zone I have problems. They are unfamiliar with new products, can't ask a question without them getting a attitude and if it's not on the computer, it doesn't exist? They sold me a tension pulley that it wasn't for my vehicle and the POS argued "that's what the computer replacement part". Instead of them looking at the part and verifying the part was wrong, they argued with a customer and embarrased the customer in front of others. What happen to customer service. If you still want to and get your parts from Auto Zone, don't go to the Rowlett or the Rockwall stores!
The complaint has been investigated and resolved to the customer’s satisfaction.
horrifying customer service
Saturday July 7, 2017
We go an Autozone in New Rochelle, NY. The staff has always been helpful and curteous. That's until today. With a diagnostic paper in hand I accompanied my mother to purchase oxygen sensor(s). We went looking for the girl who gave her the diagnostic paper yesterday but, instead met MS. MOTOR MOUTH. This young woman proceeded to belittle me and suggest I was a ### for not knowing what kind of sensors we needed. I attempted to explain the directions given by the rep yesterday but every time I started, she interrupted me with a pointedly loud question: "BEFORE or AFTER?" This went on several times until my mother remembered she had been recommended to buy an Universal oxygen sensor. That should have been the end. But not for Ms. Motor Mouth who found the perfect opportunity to tell me that I should shut up since I did not know what I was talking about. When I replied: " if you had let me explain . . ." . she felt offended and then proceeded to pretty much dress me down and wipe the floor with me. It was pretty embarrassing. At one point I looked behind me and all the customers in the store were gathered behind us in complete absorption while this woman kept running her mouth. I asked her several times to stop and just take our order but she refused. I asked to speak to a manager but she replied that there was none. Pretty mad by now and in a desperate attempt to stop her I took a bow before her and then slapped my hands and rushed her to just place the order. The store became dead silent. All eyes were on us. And if it had been a Western, at this point the guns would have been drawn and the first shot would have been heard. Thankfully, another rep took pity on us and came to take our order. She kept on interrupting him and telling him to take care of his other customer . . . she asked him to 'help my mother not I, etc. " She kept coming around and pointedly making loud comments and getting on my face. I was being taunted and provoked. In all and all a pretty humilliating and terrifying experience. Her behavior was right out of the lowest of the lowest kind of people. But what is more amazing is that no one at the store stopped her or said anything to her. Doesn't Autozone train its employees to treat customers with professionalism? One thing I know for sure: I will not be patronizing this store any longer . . .
Hayde
The complaint has been investigated and resolved to the customer’s satisfaction.
Don the manager at the autozone in rapid city, sd is most interested in rude service to native americans then selling parts for autozone in some cases he charges more for parts or out right get out of my store he openly practices these rude customer services to natives ameriecans on a daily basis, don charged us 200.00 for a core exchange for a battery itlod him why he's charging us so much money for the core and he said it's my store or go some were else, i don't need your bussiness here! get out he told us.and make it worst he still works there.
I bought a bunch of stuff at an "Autozone" store, among other items there was a big can of freon (R-134a) for $ 29.99
When I tried to use the credit on my Autozone card the store clerk made a mistake and was not able to apply the credit to this purchase. So he made a return and rang the stuff up again. When I tried to return the big can of freon because only a little bit was missing in my A/C, the computer said "this item has already been returned". I told the clerk: "here is the can, it has not been returned, and it is brandnew, not been opened... don't you see it ? here is the receipt showing that I purchased it..."
I asked the store clerk to give me store credit instead if a refund was a big problem for them. he asked me for my driver's license, swiped it and the display said "return denied" - he printed out a slip that gave me a number for an external "return approval company". when I called this company they told me " you had another return without a receipt within the last 6 months, this is why you were not approved for store credit"
Autozone, you made my day - if you believe that you can play games with customers, not with me. Wal-Mart is cheaper, anyway and they sell Freon as well. If it is something else that I need next time it is going to be Checker or Pep Boys. I hope that this "Store credit approval company" will increase your revenue and create many, many happy customers that will happily continue to frequent your stores.
The third time I came in to have my the diagnostic tool run on my car, they completely ignored me again in the line of customers waiting.
Having been blown off the first time, while 1 person took care of customers and 2 others flitted around, I left after 30 plus minutes.
The second time the guy just completely cut me from the line, and when I said something pulled this whole attitude with me.
The third time it was the actual acting manager who cut me from the line while the other employee just stood there and let him.
The sad part is when I confronted him with it he was like, oh, yeah. That guy doesn't really work at this store. Then I had to actually ask him if he was even sorry about my treatment.
Must not be too much but then again, I guess the 1000 plus a year I spend will go somewhere else.
I would not expect to be treated well at this location.
Give you a big hint! Auto Zone PARTS STORE! NOT Auto Zone Automotive shop! It is a DIY store! If you can't fix the problem yourself DON'T take your car to a parts store take it to a shop! Would you go to a Doctor that specializes in knees if your arm hurts? Just saying common sense plays a big role, you get what you pay for FREE and what Sears CHARGED you!
you know how tiring it gets reading/listening to the race card over and over? Frankly, I doubt that you are a native American, you cannot spell and have no command of English. I think you are a foreigner, and I'm ready to bet money that you are from ...
As an Autozoner myself I would like to personally say sorry for your s**t service, and wish you lived in the downriver area in MI so I personally could show you a true AUTOZONE! My job at work is to help all customers with a freindly touch and get my customers in safe running vehicles. If your ever in Allen Park MI please come to that store you wont believe the service you'd get and we would return your jack no questions asked!
poor customer service
i when to autozone on yonker store 5288. the manager and employee had no customer service skill. as a female driver i was told to go to autozone and by battery that they would it on for me. it was raining but lite rain the sun was out. but i was told that theycould not help me, and when the manager came out he was rude because he saw that he was wrong. at the end with a nasty attitude he told his employee to help me and they both left without letting me know what was going to happen next after 20 minutes i just left.
i do not recommend that location to anyone. i am going further with this complaint.
thanks.
The complaint has been investigated and resolved to the customer’s satisfaction.
That has to be a lie because i always go there and they always have a good customer sevice
wrong auto parts to many times
To whom it may concern, I resently traded a 1992 GMC Jimmy for a 1976 Chevy Truck in rough condition. I lost a lot of money because of your Maysville Kentucky store. I let them know that I had a 4.3 central port moter . I bought a pickup coil, ignition modular, cap, button, coil, plugs, wires, and fuel pump. I found out after I installed the fuel pump that the first one they sold me was the wrong one. So they let me return it because of their mistake. I couldn`t get my car running so I got tired of pouring more money in it, so I traded way down to a ragged out truck that runs but looks like crap. The guy that traded me came back two days later in the Jimmy and told me that your store still sold me the wrong fuel pump again. Now I am probably the laughing stock of my neighborhood cause they come through everyday. I feel that your company ought to make it up to me some how because of those wrong parts. I replaced parts that your workers told me several different times what I needed and it still wasn`t right. I live on disability and kept putting your parts in it for nine months of total cost, plus I had insurance on a car that wouldn`t start. They said each time that those were the ones I needed. If they would have sold me the right pump, I would still have my Jimmy. The first time I over looked it because they said by my title that they gave me the wrong one because they gave me a pump for a Z motor instead of a W motor. Could you some how make it good to me for your company`s error`s ? Thank you, Earl Moore [protected] . I really hope that you would consider this for I went through a lot of trouble and exspence and lost a nice vehicle. It really hurt to see my Jimmy and all it cost them was $100.00 dollars. I paid out over $100.00 each time for the wrong two pumps and the people that we traded paid out $100.00 for the right pump. That`s just not fair at all. If you can make good on my loss some how, I would greatly appreciate it. I have been a faithful customer of yours for a long, long time. If you can do anything for me, here is my address 249 Hickory Street, P.O. Box#5 Aberdeen, Ohio 45101. If you can`t find my info on your books, we also used my girlfriends name Janette Busch and we had to other numbers . one was [protected] and [protected]. I`m sure that the pump was purchased under the [protected] number. Thank you for your time, Earl Moore
The complaint has been investigated and resolved to the customer’s satisfaction.
poor customer service
My name is Renee' Johnbaptiste. I had taken my car to Firestone to check my car battery, because it wouldn't hold a charge. They tested the battery and told me the battery was bad. It was still under warrenty at Autozone. I went to the Autozone on Uvalde Rd. in Houston, Tx. I waited in line and asked for Debbie the manager. She was not in. I proceded to...
Read full review of AutoZone and 4 commentsbad/no service
Let it be known this was auto zone in gonzales, texas & I am a woman.
I walk in with the battery from my riding lawn mower, two guys are working. One is behind the counter waiting on a couple of guys. The other is the manager who is stocking items on a display rack not more than 3 feet from where I sat my battery. All I wanted to know was the voltage. He told me he would be with me in a few minutes. Five went by — the phone rings & he graps it and proceeds to wait on the guy on the phone. Guess I would have gotten help quicker if I had called. Anyway, the guy standing with his friend knew about batteries and helped me out. I have bought hundreds of dollars worth of parts from them in the past - but I will never set foot in that store again!
The complaint has been investigated and resolved to the customer’s satisfaction.
scam and cheating
I visited the Morristown, TN Autozone store at 625 S. Cumberland St on March 22, 2008 to purchase a fuel injector. An assistant manager was waiting on me. I had already called ahead to reserve the correct fuel injector that I needed.
Upon visiting the store, the assistant manager was asking me if my 1994 Astro van had the 4.3 Vortec engine or the standard TBI 4.3. I replied that my van had the 4.3 Vortec engine... and that the person whom I had spoken to on the phone had told me the price was some $75.00 odd dollars...
The mgr told me that there was no way that I had the Vortec engine because the injector would cost around 285.00.. I said, no, the gentleman on the phone told me $75.00.. I said, sir, my van has valve covers that say V6 Vortec... he said, well.. someone might have just put those valve covers on it, because no Vortec engines have the throttle body..
I said, sir, I know what my engine says on it.. He then turned away and started to go and get the part. I said, well, I know that my valve covers say V6 Vortec on it. The assistant manager, then turns to me and yells ' I am not going to argue with you' I said, what 'what?' He says, 'I am not going to sell you this part'
I then replied... 'sir, I have the money and I want the injector.' sell it to me' He then flat out keeps on refusing to sell it to me... I said, ok, that is fine. I then told him. 'I will take care of you on Monday.' He replies over and over in a loud voice.. 'Go ahead and take care of me now'. GO AHEAD! Go Ahead and take care of me now!' I said, nah.. I will take care of you Monday!' I then turn to leave... and he yells out 'You are nothing but a loudmouth!'
This assistant manager yelled out all of this in front of about 20 customers. Very unprofessional... All I did was tell him that my engine was a Vortec engine... and that my valve covers said Vortec on them... He then acts like this. I have never been treated so rudely before in my life. I could not believe this was happening...
I have spent lots of money in this store over the years, but never again.. It was very embarrassing to be talked to like a dog in front of customers.. This assistant manager was trying to get me to start something with him.. He is the one with a terrible attitude and a smart mouth. It kind of makes you wonder what kind of people Autozone has working in their stores.
I felt very threatened by him and I will not return to any AutoZone ever again. I am also going to be contacting upper management about this situation. If anyone would like to contact this particular store, the phone number is [protected]. Ask to speak to the store manager and see how he feels about this situation.. See if he even cares. I feel as if no one cares at this store. I know, I will never be back again! Thanks!
The complaint has been investigated and resolved to the customer’s satisfaction.
Jan Baker-freeman AZ policy is if you paid cash or debit, when you return something you get paid in CASH. I you pay via Credit Card or Credit from Bank Card, then they put it back on your card. Almost all businesses do that.
I am furious with autozone, I bought oil and a filter from them, charged it and then discovered I would have to take my car to a dealer to service it..so, I returned the oil and filter within 2 hours and they made take cash, WHAT! I need the money back in my bank.
I have bern working at Autozone for about 18 months now. I have been working on cars most of my life but am by far not a certified diagnostician. When a customer comes in for a part we type the year, make and model into znet, then once we start the part search it may ask other questions like engine size, is it a coupe or sedan and like stated above, does it have a third row seat, ect. Once we get a part number and sell the part, the installation is on the customer. I do try and hrlp answer any questions I can on how to install or check a part but some customers definitely shouldn't be working on they're own car, they then get upset when I don't know what size socket is needed to remove the bolts from a waterpump, ect. People need to realize we are just minimum wage parts salesmen, not all knowledgeable super mechanics. I will even go as far as pulling up a you tube video on the job as long as there are no other customers to be waited on. Unfortunately now that I hace done so on a few too many occasions people come to expect it and get mad when I need to help another customer instead. Come on people, get with the times and get internet, that way you can research the job before jumping into it knowing nothing. Lol
Well how about this. I went to Autozone and got a alternator checked and it failed so I bought a new alternator from out of state and took it to go get checked at Auto zone and it failed. I decided to go to O'Reilly and get a second opinion and it passe 2 amps over what it is suppose to be a 14 at that. I took the old alternator into O'Reilly and it passed with a 13. I was like mad as a horse without a lover. It wasn't the alternator at all it was the brand new battery I had just bought from Auto zone that had 1000 amps and was suppose to be new. Yah they failing test to sell parts on purpose and I still have my papers from the test to prove it. So all you people trying to low rate us customers know this. I am a unhappy customer that had to go to another store to get what I wanted and warranties are what they say it is instead of 5 years as paid for you get 3 years and have to spend more money to get a part that advertise as a 5 year warranty. If it's 3 years say 3 years point blank. Stop the false advertisement!
I will agree that manager needs to be relocated to the curb. I am also an AutoZone employee. No one would act like that in my store, manager or not. But I will agree with some of the other opinions above. No matter what company, we are there to sell the parts you ask for. If YOU give WRONG info, most likely, you WILL get the wrong part. One side of the story is we ask a lot of questions, some basic, some kinda unrelated because we are prompted by the parts computer (Znet). Besides basic info like what year or make, sometimes the same engine size is available but with 2 different VIN codes. Some questions may seem really unusual (i.e do you have a 3rd row seat? When looking up a fuel pump) they really are relevent to make easier way for a non-experienced or basic mechanic to get the right parts. BUT, some customers get upset by all these questions (”oh yeah it blue too”, sarcasm not necessary). But, if you don't have the answers, or an inexperienced Zoner doesn't ask all the posed questions, yes, you may be walking out with the wrong part. But why does the customer try to use the wrong part, and in some instances, with a hammer, try force fitting, then come back to the store expecting us to eat the part after you obliterate the part beyond reconition because you simply wouldn't give the 8th digit of the Vin code (engine most cases)? Returned parts, new, damaged, warranty, are tracked and the store manager is held liable including the parts the monkey tried to beat on with a hammer because that customer didn't want to admit they didn't know an answer, when all any of us want to do is get you the right part the first time. I don't agree with how the other responded above, but i sure understand what they mean.
having worked at all autoparts store with the exception of pep boys remember ... you sell autoparts that customer is responsible for knowing what they need . the problem comes from the customer skipping a critical step finding some one competent to diagnose there car properly the first time. the customer wants to hold u accountable for their lack of knowledge.
I am another Autozone employee...I know that there are plenty of idiots that work for this company but there are just as many at any other parts store...all we do is sell parts. I have had many days where customers swore up and down that somebody said a price just to find out they called 50 other stores and couldn't remember who said what...If you dont know exactly what engine is in your car maybe you should research it before you yell at the person trying to help you by telling you that the last ### that had your car screwed you over by putting the wrong parts on your car! This leads back to people that have no business under the hood. I feel that autozone is one of the better companies for service because my team always went out to the customers car to help. Try going in to a freakin advance or napa and ask for help outside and you will just get stared at...
I work there to and agree with this guy above me! if you guys dont know what your doing dont bother and waste our time! we simply sell and thats it! its like going into a verizon store trying to buy a phone and then asking technical questions like...if i open the fone and take out this piece wat will happen? can you do this for me? the verizon employee will probably then back slap u n say get out for being such a ###! you need technical go to a mechanic and have him do it if you dont know how to do it urself other then that keep your mouth closed
I presently work at an autozone, and if you knew the stupid mother [censor]ers aka you stupid mother [censor]er we have to deal with on a daily basis you would understand a why we get frustrated with you [censor]s. All day dealing with people who dont know what kind of car they have dont know how big there brake shoes are etc etc. I once had somone ask me if i could explain to them how to do a head gasket wtf. if you dont know anything about cars dont [censor]ing touch a car besides driving it [censor]. how would you like it if i called your work asking about a service or purchasing an item what if i got there and you told me something wrong and i got pissed at you..? how good would you feel if i came into your place of business and started complaining that you did something wrong or told me something wrong after you've had a long [censor] day.. yaa exactly sooooo [censor] YOU
@Famousfrank
Here's the deal...i used to work at AZ and when someone calls the store to see if a part is in stock...first you have to locate the name of the part on the parts menu then go by make, model, year, engine, etc. Along with whatever part you are trying to get there are a series of specification questions...therefore this person that Ben must of talked to more than likely asked him these questions right? So, along with all those questions and asking the person over the phone what specific type of engine he had in his van..and telling Ben specifically for his engine that the injector costs $75.00 dollars?...how is Ben wrong for expecting that price?...lol That's ridiculous!...if possible you can put the "parts on hold" by giving your name and number...then when you get there tell them you have a part on hold, with that you don't really need that person's name for anything other than telling the manager he can go to hell and oh by the way get me a free coke on you while i buy this crappy re-manufactured possibly already used and returned part and install it on my vehicle!
sold used parts
I quit AutoZone--I was a mgr for 6 yrs----they sell used parts as new----wake up consumers! They are thieves--also--they cut hours and threaten termination if mgrs and employees do not upsell you--you the customer----used parts as new--wake up people! Plus the free testing? A lot of times the machinery is not working at all----so you will get un true results----they will lie to you to sell you parts! Just ask any mechanic----think twice before you buy--truly----also when you ask for a dist mgr # to call? They will hesitate to give it to you
The complaint has been investigated and resolved to the customer’s satisfaction.
@business man? (yeah right)
Hey...you don't know his detailed life story of employment with AZ do you? I'm telling you right now "business man" i used to work for AZ for 7 effin' years!...THERE IS NO WAY IN ANY SHAPE OR FORM OF GETTING BONUSES FOR SELLING CRAPPY RE-MANUFACTERED AUTO PARTS! AZ doesn't give extra money to its employees simply for doing what they tell you to do as a job! Yeah..Retail is sales and AZ isn't going to give anyone a bonus for selling their parts...NO ONE! It doesn't work that way with this Sh**ty company! Maybe for a store manager after a year or more of service you might possibly get a little bonus...but then they take a big, fat wet bite out of it for taxes and who knows what else?! Bonus?...yeah more like a freakin' Boner right up the [censor]!
The OP is right about Autozone selling used parts as new. Customers will return things that they have installed on their vehicles and all they do is put it back in the box and reshelf it.Then resell it as a new product. Ive had this happen to me before. They are a very greedy company.
You Were FIRED! you were not a good manager is my guess. fling below the radar, keeping sales down. In any business you up sell. you got bonuses for putting more money on the bottom line. Retail is sales, and used parts, you were not paying attention of what your employees were doing. they were returning parts with out checking them. I'm glad I never went to your store when you were a store manager.
terrible experience
I work for Auto Zone as a commercial driver (I deliver parts from Auto Zone to car repair businesses in a 50 mile radius). When I had my interview the manager said we would discuss the pay if I got hired. After 2 interviews I was hired for $8.00 an hour. He told me I would get hazard pay and periodic raises after 90 days. I put in my 90 days and 2 days before my 90 days was completed everyone else got a raise and I was told that I had to wait till next year to get my raise because I did not have my 90 days in at the time. I was steaming.
I went over and above what I was supposed to do. I kept all the trucks clean and made sure they were safe. Checked oil, tire pressure, etc... I cleaned the bathrooms in the store and made sure they looked neat and tidy. Nobody else seemed to do this which I found odd. I would be sent on errands in the company truck, such as, going to pick up carryout food for store employees (supervisors and managers included), going to do personal banking for the manager, sent to Walmart to get change because the manager forgot to get it ahead of time.
If any of this interfered with my lunch either my manager or my supervisor would ask for my password and clock me in and out. (I'm pretty sure that was not allowed). I was also asked to deliver parts during my lunch hour and on my way home. (I would leave to go home and call the store after I had delivered the parts on my way home and they would clock me out---And again I'm sure that is not allowed). When interviewed I was told that I would have to be able to lift 40 pounds. Some of the rotors and hubs and batteries weigh much more than 40 pounds. They have to be lifted. People have hurt themselves doing this and if they weren't wearing a back brace at the time they are screwed. I won't lift anything I can't and at times get into trouble for it.
At first I was working about 38 hours and sometimes went over 40 hours by a few minutes. Auto Zone does not allow any overtime so this was a no-no. Then when insurance enrollment came around my hours got cut down to under 30 hours. (With Auto Zone anything over 35 hours is considered full time). I was told by an employee at another store that they do this every year when there is open enrollment for insurance.
I explained to my manager that I could not afford insurance anyway because I was a single parent and had to use all of my pay just to pay my bills and get by. I was assured that was not the reason my hours were cut. I was told that business was slow and I would get more when it picked back up. I kept checking the numbers (amount of sales) and they were going up, not down. So I feel that I was lied to.
Mean while I kept getting further behind in my bills at home. Then when cold weather came my hours got cut even more. I am now down to 11 hours a week and at $8.00 an hour, that doesn't pay many bills. And every time I check the numbers they are right up there. Which leads me to believe there is no good reason to have my hours cut.
I watch the counter employees add items to the customers purchases, such as bulb grease, or belt dressing, etc..without their knowledge. I have heard the manager tell them to do it. I feel that it is wrong and the customer is none the wiser. I also have read that all the Auto Zones do this. There aught to be a law.
I am currently looking for another job while working my 11 hours a week at Auto Zone. Auto Zone does not give a rat's a-- about their employees so if you are looking for a job, stay clear of Auto Zone!
The complaint has been investigated and resolved to the customer’s satisfaction.
Auto Zone located in Mulberry, FL. There is a Rep there who is very rude, no tact at all. He is non-American, perhaps India, not sure. Call to price some items one day and when I arrived to the store he quoted me a different price. I told him that it was not fair and he told me that they are in business to make money not lose it. One of the most unprofessional things I’d ever heard coming from an employee’s mouth…not matter how true it is. He said in such a distasteful way as if he could care less about me being a customer. Others have complained about him as well. People should stay home if they don’t like their job or customer management. He needs to be FIRED!
I was sexually assaulted in this store by an employee after he sent my husband outside to get information on our car. I immediately left and called corporate and was given the regional manager, James Payne, who laughed at me and refused to give me any information on his "resolution". I filed a police report and the store manager refused him information as well, stating their video surveillance system is broken. I don't even know if the man was fired and I will not be going back there to find out. I am shocked, ashamed, embarrassed and extremely depressed over the way I've been treated by this store and this company. I will NEVER go here or any Auto Zone again and neither will my friends or family.
I recently purchased a mirror replacement kit (Permatex) and followed the instructions to the "T". When i took the item back to our Waverly, Ohio store, I left with nothing except an upset customer. If you think you can do something, my address is Frank Conkel 206 Seventh St. Waverly, Oh 45690. Unless something is done I WILL NOT go in your store again except to get honored guarantees.
I have done business with this store since it opened and have had no problem except for now. I do not, repeat do not plan to enter your store again unless something is done. I am a senior and do not appreciate the service I received.
I agree fully. Autozone needs to get their act together before they loose out on more business. It is just plain stupid that people who try and balance family and work are discriminated against like this.
I'm sorry but I'd rather go to Orielly's and buy my car parts then to ever buy from their again.
wow that sucks, good luck man
defective product
About six or seven months ago I bought a Distributor cap from the Autozone here in Tell City Indiana and had it installed on my van. This Dec. while driving home from a business meeting in Ohio it began missing, I drove it straight to the garage that does all of my work.
The mechanic there put it on his computer and found that the #1 cylinder was completely dead. He then installed a short plug wire with a spark plug in it onto the #1 cylinder on the Dist cap. There was no spark at all, he commented that he had never seen a Dist cap do this before.
I had him install a new Dist Cap, and a new sparkplug. The engine while better, still missed on that cylinder. Greg told me that due to the raw gas being dumped into the cylinder the oil had not lubricated the cylinder properly and that the rings had worn, causing the cylinder to lose compression. The only way to fix it was to rebuild the engine or to replace it with a used engine.
He told me that the Dist cap was defective, as there were no cracks or anything else to cause it to stop working.
I knew that I had purchased it at autozone so I went to the store and asked if they could tell me what the brand name of the dist cap was so I could contact them. The guy behind the counter looked at it and said it was a duralast.
I didnt know that duralast was a private label for autozone, I went home and googled it, Found out that it was a autozone cap.
At that point I emailed customer service and the next day the store manager, Brian, called me and told me to get a estimate and bring the cap in. That he would make a claim and if it was found that the cap was defective they would repair the engine.
I was impressed at the level of customer service, and got the estimate together.
I dropped off the estimate with the cap on a Friday. Brian told me that it would be a while before I heard anything and that the company would contact me directly.
On the following Monday I was contacted by Brian, he told me that the cap I dropped off was not a duralast cap, and to come get it. Confused, I went to the store. It was not a duralast cap...it was not the one I dropped off either. Rather than say anything to him I drove to the garage and had them pull out their records.
Sure enough they had listed that I supplied the Dist Cap. that they had installed. Which I bought at autozone. Greg looked at the cap that I Brian had given me and assured me that it was not the cap he installed nor was it the cap he had taken off the van.
I contacted autozone again via email, they had their District Manager, Judy Beesler, call me.
I will say right now that this lady had an attitude from the get go. She was very rude and sarcastic. She stopped just short of calling me a liar.
Finally she told me to bring a reciept and the cap back with a estimate and they would send it in. I told her that it was not the cap that had went bad, and asked why I had not been asked for a reciept for the first one. She told me that Brian was just trying to help me out. At this point I knew I was beating a dead horse.
So I called autozone and they put me in contact with the Regional Manager. A very nice guy who listened to my story and said he would look into it. I have not heard anything more.
First of all I am not a Liar. I am not trying to pull anything on anyone.
What I have told you is exactly what happened.
I dont know what kind company policy you have, if they were following company policy or just trying to keep their return numbers looking good.
But I have been lied to, talked down to, treated like a thief and all because I wanted someone to stand behind a product that failed and caused severe damage to a expensive piece of equiptment...namely my van.
I
The complaint has been investigated and resolved to the customer’s satisfaction.
I bought a new dist cap and rotor in March 2009 for my 2000 GMC Safari. Shortly after installing the new parts I noticed a misfire when the engine was cold. I received a random misfire code and decided to install new plugs and plug wires. As the weeks went on the misfire only got worse. I decided to get some OEM parts from the junkyard and start swapping them out. I swapped out the distributer but used the Autozone cap and rotor. The misfire persisted. Then I swapped the Autozone parts with the used parts from the junkyard and the misfire was gone! I'm going to take these parts back to Autozone tomorrow and complain.
I have to disagree with your mechanic somewhat. While it's true that a cylinder that's not firing can cause the rings to wear due to the unburned gasoline "washing" the oil from the cylinder walls it takes quite a while for significant damge to occur. If the van suddenly began missing and you promptly took it in for service and found that the faulty cap was the reason for the misfire there is no way that raw unburned fuel could have caused ring damage in a short period of time like that. Now on the other hand if the cap was faulty from the beginning and you drove it like that for the entire six or seven months it could definitely cause ring damage.
terrible company
When I was a manager at AutoZone, we were encouraged to get our employees to upsell. But at what cost? Employees that didn't upsell were targeted with less hours and other disciplinary types of actions. AutoZone is mainly interested in making money, at whatever cost. While I was there, many laws and ethics were broken. This is the way this company seems to do its business. All you have to do is read reports on this website as well as others, and you will see that this is not only my opinion and truth...but that of many others.
While I was manager, there were many customers that received upselling items unknowingly. Upper management was aware of this and did not discourage it. I have made numerous attempts with AutoZone to do the right thing, and all I received from the company was a discharge from the company for disclosing unethical and illegal practices.
Although this does not happen in every store, AutoZone is aware of it, and doesn't find ethics or customers to be their top priorities.
The complaint has been investigated and resolved to the customer’s satisfaction.
Well said Katherine!
Autozone places far too much emphasis on things that are barely, if at all, profitable. WITT (those stupid little packets of chemicals they want you ta badger customers into buying), checkout challange (I've actually had to talk customers out of buying a better, more expensive product and into buying whatever we happen to be pushing at the time), Parts-On-Hold (90% are never picked up-I've lost sales because of it), and the biggest money loser of them all-Check Engine Lights. CEL results in ZERO dollars for the store and just confuses and pisses off customers when you can't tell them what part they need and you're notallowed to turn the light off. I could go onbut anyone who has ever worked at Autozone already knows how sensless their practices are and how poorly they treat their people.
autozone puts employees in danger during state of emergency
As of Friday December 12, 2008 a State of Emergency was declared for the state of NH due to extremely severe ice storms that have left an estimated 700 thousand people without power and have closed down many, if not all of the roads. Residents have been advised to stay in their homes and only drive if necessary (if your home is without heat, we have been advised to go to the nearest emergency shelter). Autozone, however has chosen to remain open. Despite the power outage, Autozone is requiring their employees to work in the dark, in the cold, and without electricity to power the registers, to write down by hand people's payment information. Since there is no way for employees to clock in, I wonder if they will even be compensated appropriately for the hours they are working in these conditions. In addition, Autozone has threatened to reprimand employees that fail to come in to work- despite the state of emergency, families being in emergency shelters because their homes are without power, and the dangerous conditions of the roads.
Also, I would like to note that everything else is closed- from the Dunkin Doughnuts to WalMart to the gas stations- so it's not like autozone would be overcompensating for the state of emergency weather by letting their employees stay home and keeping them out of danger.
The complaint has been investigated and resolved to the customer’s satisfaction.
Yeah...i too used to work for the AZ! Here in California (Sorry we don't have hurricanes or snow storms but i can relate.) When i was living in a City called Bakersfield, California (Near the Lancaster/Antelope Valley area) We would have the occasional dust/desert storm within the summer months. And, despite the stupid fact that the power would also go out in this AZ store that i worked at (store #5332 Brundage Lane) the incompetent district manager would call each store within our area and DEMAND that we stay opened even if your power was out and the store was completely dark and out of power! WTF! Not to mention birds and inanimate objects outside of the store were falling/tumbling over onto the street causing accidents or injuries.. I couldn't believe it myself..yet our stupid excuse of a store manager yelled out "WE HAVE TO STAY OPEN TO MAKE OUR SALES PROJECTION TODAY!...DON'T LEAVE JUST BECAUSE OF A SOMEWHAT DESERT STORM IS IN TOWN! OR YOU WILL BE TERMINATED!" I couldn't believe it myself!...one guy was stocking oil in the very back and said "THE HELL WITH THIS!" And instead of walking straight out of the front door he used the nearest fire emergency exit and the alarm went right off! I was sooo in disbelieve that just started laughing at all the B.S. going on here. Therefore, with the power off for a wopping 7 1/2 hours...i finally said "i'm out of here!" And on top of that we didn't have more than 25 customers come that crappy day during the power outage. I proceeded to leave and the Store Manager tried to threaten me by saying "you walk out that door and don't even bother coming back!"
So...i said to him "YEAH AND WITH THESE CRAPPY SALES TODAY...IT'S YOUR [censor] ON THE LINE WITH THE DISTRICT MANAGER..SO...IF I WERE YOU I WOULDN'T EVEN BOTHER COMING BACK TOMORROW BECAUSE YOU'LL PROBABLY GET FIRED YOURSELF!" I laughed it off and walked right out of the door. The next day the power was restored and i had to show up for work at 10am and i asked another "red shirt" were the SM was and he said "OH HE WON'T BE BACK... HE WAS FIRED BECAUSE HE DIDN'T CLOSE UP SHOP AND LET EVERYONE GO HOME FOR THE DAY BECAUSE OF THE STORM AND POWER OUTAGE!" LOL Stupid-[censor] Autozone...Catch 22 crap entrapment!
Oh please... I live in the south. Autozone had us work boarding up our stores while hurricanes were well within striking distance. I've had to leave the store and rush home to protect my own property...THEN try to get out of town! Autozone doesn't care about anything but their own property! They wouldn't even spend the money to put cameras in our store, then when we got robbed and I was sent to the hospital, they didn't want to pay for my pleasant stay in the emergency room! Then, later... because they wouldn't spend a few bucks on a little therapy... they busted me for job performance. Sorry, Jake, I was scared for my life! I wonder why I don't work for them anymore. Well, other than the dain bramage!
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AutoZone emailscustomer.service@autozone.com100%Confidence score: 100%Support
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AutoZone address123 South Front Street, Memphis, Tennessee, 38103, United States
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all AutoZone contacts
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...I WAS IN THE AUTO ZONE ON SUMMER AVE. MEMPHIS TENN. AND THE MANAGER D. S. WAS VERY RUDE AND UNCONCERNED ABOUT HELPING ME...
Autozone has some rude associate, two that I have encountered are all unfortunately wear parts Manger's badge. and customer satisfaction on the badge. It is funny how Autozone picks their management staff. One thing I have observed is that you have to speak Spanish for you to be treated with respect. I do have an older car and I spent a lot of money buying parts from time. i will go somewhere else to spend money going forward.