Menu
AutoZone Customer Service Phone, Email, Contacts

AutoZone
reviews & complaints

www.autozone.com
www.autozone.com

Learn how the rating is calculated

1.5 483 Reviews

AutoZone Complaints Summary

50 Resolved
413 Unresolved
Our verdict: With AutoZone's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for AutoZone has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of AutoZone. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

AutoZone reviews & complaints 483

Filter reviews by rating
5
9 reviews
4
0 review
3
1 review
2
2 reviews
1
8 reviews
Sort by:

Newest AutoZone reviews & complaints

ComplaintsBoard
T
6:50 am EST

AutoZone very poor service, attitudes

I have noticed poor service at Mountain City Auto zone several times in the past, but had marked it off as my perception or just employees having a bad day.
However yesterday, 2-1-2017, I tried again to shop at the store. The clerks, several working were slightly occupied, but I picked my item got in one of three lines, and waited till a female counted change in her drawer, lengthy, counting her money, as a male an female were buying a battery, in front of me. The lines to the left cleared then started again several times as I waited patiently for several minutes. Just as it was my turn, the clerk, walked from behind the counter and went outside to install the battery, for the person in front of me? No sorry, no asking another to help me pay, nothing just a stare .
I placed my items on the counter and left, Never to Return to Your Store Again!
This seems to be a pattern in this store, I have noticed very poor service, and enter expecting this, and usually it is just that way. It's not my imagination, and there are a few helpful individuals that work there, but several truly take pleasure in rude, service.

Read full review of AutoZone
Hide full review
ComplaintsBoard
S
5:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

AutoZone autozone

On the 20 dec i was in autozone 1051 sams crossing. After standing in line for about 10 min i was next when a female came in and received service right away. On 24 dec same store, i was in line again with 4 customers behind for about 15 min when a white male came in and received svc right away. Every one saw this. On 27 dec i went to the same store since i stay down the street off of killiam st. I came in and out the store about three times and finally got in line. After standing there about 15 min i finally got to be next for svc. When i was called up i was told let me wait on some of these other customers by a white salesman in line. This was the parts or svc line not the cash out line, and i was trying to get my vehicle charging sys checked. The svc in this store sucks i will go to another store from now own.
Sincerely

Read full review of AutoZone
Hide full review
ComplaintsBoard
P
6:01 pm EDT

AutoZone employees not giving right parts

I live in Phoenix, AZ. My son in law went to the Auto Zone off of 59th Ave and McDowell Rd in Phoenix. He went to buy the part for my 1999 Ford Taurus. A young lady that was on duty on Sunday Oct 9, 2016 called another Auto Zone off of 43rd Ave and Indian School Rd and gave who ever was on the other line at that store. Read the wrong part to him and sold it to my son-in-law. My son-in-law did the job but was the wrong part because the car would not go into drive. Three hours of useless work to fix my car. Now I have to miss work for two days and all the money, wasted time because your employees didn't get it right. Then to find out that the store on 59th Ave and McDowell Rd had the right part all this time. I want my money back from the core and what ever they told my kids that they were charging me. All together I got charged for the same part plus all the gas and time paying my son-in-law for his time.

Read full review of AutoZone
Hide full review
ComplaintsBoard
T
7:23 am EDT

AutoZone I returned products, unopened and intact but they have not credited my account in 30 days.

I purchased some products my mechanic said it turned out I didn’t need. I returned them to AutoZone, got a return receipt, but after 30 days the $79.38 still hasn’t been returned to my account.
I called the customer service number and Ron, a pleasant guy, took my information, transaction number and date, store number, register number. He put me on hold and came back telling me I have to organize a conference call between me, my bank and the department that handles returns but he can’t give out that number.
I went back to the store where I returned the items and assistance tells me they “Upgraded” the system and have had nothing but trouble with returns and over charges.
I want a full refund. I have shopped with AutoZone before but I will never shop there again s why would they refund my money after this?
There are other parts stores out there.

Read full review of AutoZone
Hide full review
ComplaintsBoard
R
7:10 pm EST

AutoZone brgite manager at woodland hills and district manager

The previous manager at wood land hills auto zone was very nice also the district manager the white guy. The present ones are so racist only like their own kind and very unkind to customers who are not hispanic. Please adverse diversity which you explain in your company

Read full review of AutoZone
Hide full review
ComplaintsBoard
A
7:39 pm EDT

AutoZone wrongful termination?!?!

I was an employee with autozone for about a year and a half after recently finding out I was pregnant I suffered many complications I have severe high blood pressure is very high blood sugar my doctor has prescribed me multiple medications which often makes me tired and impaired my ability to work I've been hospitalized multiple times and have shown multiple documents to prove my hospitalization but it seems as though autozone has a very strict point system and even though you bring in document you still receive points we were robbed at my job and the prosecutor came in and asked me to testify he spoke with my store manager at which time my store manager assure him that my appearance in quart would not affect my work however after the court date I learned that I still receive two points for not showing up to work the day that I had to go to court for the robbery that occurred in the workplace those last two points ultimately led to me being fired yesterday not only is that completely unfair but it is almost unbelievable that they would treat such a hard working loyal employee that kind of way I thought out legal counsel and I do plan to fight this wrongful termination in other words autoZone does not care about experience or a college degree they pay very little and show very little appreciation to their employees I feel extremely discriminated because of my complicated pregnancy and I just want to warn you all be careful working for autozone

Read full review of AutoZone
Hide full review
ComplaintsBoard
G
8:03 pm EST

AutoZone lack of customer service

In my opinion, autozone.com does not go the extra mile, it does not even come close to the starting line. Just a bunch of arrogant employees, that claim that they do not have the power to solve problems. To give you an idea how bad this company is, even after politely calling the ceo's office, over 3 hours ago, and being told that I would hear back quickly, well it's over 3 hours!
I started to deal with this on 12/31/14 with "live chat" who although polite, could do nothing to resolve the situation, now 5 days later, I still do not have the parts (Actually they never shipped them), so I go back on live chat, and i'm told there is nothing they can do. I call customer no service #, the poor guy that answered, spoke very strange english, but at least I was able to communicate, and it appeared that he did everything he could to be of help, when I asked for a manager, things went down hill, "angie [protected]" all she could do is nonstop talking, while I was trying to explain the problem, she kept getting louder and louder, every time I asked her to listen to the problem. So finally I called jean stucky the ceo's secretary [protected]), she was very pleasant and caring, I gave her the information, and she promised a return call with a resolution, no call as of yet. Mr. William c. Rhodes iii must not have much respect for his costumers, you know the ones that pay his astronomical salary of ("forbes") $32.86 million for 5 yrs starting in 2012. I wonder how many autozone board members actually shop at autozone, and are happy how their customers are treated, (Don't worry I will contact them too) I also wonder how stock holders will react after they read my story all over social media. Mr. Rhodes, i'm sure that my $150 +- order does not mater to you, and I was forced to cancel it as I needed that part on a timely basis. But sir, I hope that it maters to thousand of potential costumers that will shop elsewhere after reading what I was put through.
Good luck,
Gus

Read full review of AutoZone and 12 comments
Hide full review
12 comments
Add a comment
D
D
DeannaT
, US
Mar 13, 2016 9:26 pm EDT

Today on 3/13/16, I went to auto zone to purchase a part. As I was being helped and talking, Mauricio, the assistant cut me off and went to answer the phone. He was talking to another customer on the line as if I was not there and he was not helping me. After about 3 minutes, I asked him to put that customer on hold as I was first and being helped. He kept talking to the other customer and just ignored me. I was more furious and finally he put the person on hold. I told him that he was very unprofessional and that was poor customer service. He just looked at me, and I said, “And Mauricio, you didn’t even apologize.” He just acted like nothing happened and he asked me what else I needed. I told him if this is the way auto zone is teaching their employees that the customers in the store are less important than they are wrong. I also told him that I have been in lines where this has happened and the person behind me called on got his answer and didn’t have to wait to get to the front. I was in complete disbelief when he asked me if he could finish helping the other customer and I told him, “no, I am just going to pay. He can wait 1 minutes while I pay.” Wow, his actions showed me complete lack of professionalism. I than asked to speak to a manager and he said he was the manager and there was another there if I wanted to speak to him. I knew that by talking to the other manager, they would just sweep my complaint under the rug and probably laugh about it. I have 4 cars and purchase a lot of parts and I would be happy to take my business elsewhere and avoid feeling like I was invisible and disrespected. Mauricio certainly did not get his title by being respectful and being professional with the customers. I would like to talk to a regional manager and resolve this issue. Deanna, El Centro, CA

J
J
John Forselius
, US
Apr 01, 2017 3:11 pm EDT
Replying to comment of DeannaT

Unfortunately Autozone tells all employees that the phone must be answered within 3 rings and to not just put the person on hold without getting the info for the part written down 1st. Crazy, I know, I work there, but I believe that they want the person on the phone reeled in for a sale since you are already in the store. Definitely don't agree and feel like an #### when I have to do it, as politely as possible mind you! Lol

B
B
bubbabil
, US
Dec 03, 2011 9:01 pm EST

Heard advertisement that if your check engine light came on AutoZone would test it for free. Took car into store they told me that they did not test but I could buy the device there also they tried to send me to auto store up the street.

It was bad customer service and I feel it was false advertisement not being able to do want they said they would do. I will not shop at AutoZone again and will let others know.

B
B
b maynard
15424 hawthorne bl lawndale ca, US
Feb 14, 2009 10:18 am EST

i quit autozone--i was a mgr there for 6 yrs--i witnessed on many occaisons used parts being sold as new----wake up people----they are lying cheating thieves

M
M
minfixit
Willingboro, US
Jan 08, 2012 3:38 am EST
Verified customer This comment was posted by a verified customer. Learn more

had wrong price posted on an OBD II scanner. when this was brought to the manager's attention he insulted my intelligence by telling me the other OBD II scanner was the best deal for my mone and that the one I wanted with the incorrect sale price was known for destroying the computer system of my vehicle.

R
R
ROYSR
Martin, US
May 05, 2010 8:25 pm EDT

RENTED A ITEM AND TOOK IT BACK WITH THE RECIEPT AND THEY WOULD NOT GIVE MY MONEY BACK. THEY PUT IT ON A CARD. I DID NOT WANT A CARD AND THEY SAID THAT IS HOW YOU GET IT. I WILL NEVER SHOP THERE AGAIN . I WILL SHOP ONLY AT ADVANCE NOW.

J
J
Johnny Dunn
, US
Jan 27, 2010 8:02 pm EST

I had bought an Engine from Autozone of Ocean Springs Ms. and they told me it comes with a 75, 000 mile warranty. When that engine started giving me problems, they said that it wasn't there problem or it has nothing to do with there part of the engine. Now I stuck with a 1, 000 dollar repair bill.

C
C
Coda79
Raleigh, US
Jan 13, 2012 6:02 am EST

They can only test certain cars, mostly newer, and you never paid for anything so you can't "Not shop there again" when you weren't a customer in the first place.

J
J
J-town Avenger
, US
Jan 12, 2012 6:02 am EST

Really what kind of management as far as I know customer always come first all he had to do is price match the product according to the price tag where the product was found next time call the Regional office they will take care of you

S
S
subview
Ashippun, US
Dec 15, 2010 7:51 am EST

new return policies have come down to stores. the ### it going to hit the fan. autozone has been losing millions on fraud return and return of product in not sellable conditions.

S
S
subview
Ashippun, US
Dec 15, 2010 7:32 am EST

Your complaint need more detail information

ComplaintsBoard
D
5:02 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

AutoZone Engine warranty

I am a disabled vet. that was on his way to a new life, one of promise. I had a motor burn up in Blythe CA. took every cent I had and purchased a new Sure Fire motor from Auto Zone. This motor made it 157 miles before oil started pouring out of rear main seal... That was 5 months ago, I have contacted Attorney General's Office, BBB, consumer's affairs etc. even with all of this here I sit 5 months later...
These people have no honor, the public should be made aware... the warranty they offer isn't worth the paper it's wrote on.

Read full review of AutoZone
Hide full review
ComplaintsBoard
A
8:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AutoZone poor upper management

So upset with grand rapids district manager, and payroll department. First off I have been a store manager for over 4 years with one of my previous employers. I was promised a store manager position at Autozone after a year. Then they asked me to run the commercial department. My district manager said “if you grow this department, I will get you your store manager position. Well I finished off the year positive. Grew the business 10%. Had a bad start off for the new physical year. And he took me out of commercial and put me back into assistant store manager. Then was told I had to wait another year to get my store. On the payroll side it has been a month after I took my vacation and I still have not received any vacation pay. Even after I talked to them 2 weeks ago and they said” it will be on the next paycheck”

Read full review of AutoZone and 21 comments
Hide full review
21 comments
Add a comment
B
B
Birdofparadise1010
, US
Nov 12, 2018 1:22 am EST
Verified customer This comment was posted by a verified customer. Learn more

Andrew Morgan was extremely rude to me when I visited the store. I told him I didn't know which part number I needed and he shouted that I'm just a stupid girl, laughed and walked away. This sexist pig should be fired immediately! I have contacted a lawyer and will proceed to sue Autozone for this lewd and inappropriate behavior.

T
T
Tonita A Quain
, US
Oct 31, 2018 8:27 am EDT

On Saturday I was terminated under false pretenses the statements made where false these individuals went as far as falsifying information to have me terminated. Yet we have employees in that store which came after a customer with a bat and nothing happened. We have family members working together.

G
G
Germeka
, US
Oct 28, 2018 6:08 am EDT

My car runs hot and burn out they try to give me free antifreeze and that bites out as now I need a flush and I have 2 kids I can't pay that I have to many bills to pay I really need my car and this is really hurt because I always go to auto zone now I feel like I can't go there no more

A
A
Andrew Lopez
, US
Oct 22, 2018 8:49 am EDT

Under staffed and rude when asked if the had more the one customer service associate
I will never shop at the quail roost store on 126th Street in Miami fl. The lune was out the door. I seen 2 employees just mulling around.

J
J
JorgGroce
, US
Oct 22, 2018 6:08 am EDT

Went to autozone store in Duncanville TX on wheatland Saturday the 28th of july. Bought some parts and asked the sales clerk if they have military discount, he replied no we hate the military! I been serving since 1979 joined up in Duncanville after high school and that really pissed me off.

K
K
kevin m earley
, US
Sep 19, 2018 4:49 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i purchased a belt and returned it. the store at Belmont st in Brockton mass refused to give me credit for the return.
the customer service individual constantly has no customer service qualities ever.
it is more of a pain to buy from autozone than anyone else.

M
M
mike713
, US
Sep 18, 2018 10:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i live in houston, tx i bought a wen generator 3500 for 449usd 8/25/2017 from auto zone 1818 Gessner Rd, Houston, TX 77080 when i bought it they never said anything about can't return it .I never open the box i have the receipt for it and they won't not take it back

R
R
Reginan
, US
Sep 05, 2018 10:36 am EDT

He kussing not helping customer's telling customers to call his boss and letting Nichole do all the work and place is super busy store 5279

P
P
Powertosucceed76
, US
Sep 05, 2018 6:46 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have purchased two separate parts from autozone and had lifetime warranty when I needed to replace my parts twice now they have lost my warranty this is not right could this problem please be handled before I and my friends have to go to your competitors I have been loyal to autozone for many years please handle this problem

R
R
Roberto Cabrera
, US
Aug 21, 2018 7:38 am EDT

I am requesting if possible to send my w-2 to my address, because it may have been sent to the old address, the new address is 390 sw 55 ave. rd, coral gables 33134, or to my email taticabrera66@gmail.com, I was a worker of the 1051 store. thanks

ComplaintsBoard
T
2:32 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

AutoZone company workers

I have a friend that works for autozone he has worked there for almost a year, he has been a mechanic since i have known him, also a fireifghter and emt.He has also been a manager at a ford dealer.He ran into some bad times so he started at auto zone. He has asked time and time again to be a sales manager my friend has so many people that come in to see him that you usually have to wait to even get to talk to him and even after all this time still is a pee on. I went in the other night and there was a new girl being trained to be a manager she asked what i needed and i told her i needed headlight fluid, joking around and what does she do tries to look it up and went to ask the manager on duty how to find it in the computer or where to find it in the store.I guess the only way to move up at autozone it either have a rack or be a brown noser. So take my advice find an auto parts place where they actually move the people up that have a clue and can actually work on cars.And just another point this same store has a guy that doesnt have a clue either he has given me the wrong part almost every time he told me when i bought new u joints for my truck i ruined the old ones because i greased them to often i didnt wait til they started to sqeek to grease them, this same guy can from a restaraunt as a manager and another time i went in to get glow plugs for my diesel and he tried to sell me spark plugs because he said there was no such thing as glow plugs and that if i didnt know that i should take my vehicles to a shop to get them worked on so i didnt screw them up.

Read full review of AutoZone and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
L
L
lennyhg
33844, US
Aug 01, 2014 5:24 pm EDT

all I get from autozone are bad parts I replaced a head gasket 10 months ago it went bad on my way to Atlanta for work while there the closes auto parts store was you never guess autozone an hour walk the rest where like two hours I sent my head to get check $250 got it back it was not flat but they fixed it I went and had warranty on all the gaskets for the head valve cove and manifold then bought oil sensor oil filter antifreeze and oil and paid a machanic $150 to help me get get it done right this was not my first time doing this kind of job on my jeep did it 10 months ago. I paid to get help putting on the head I took my time to put the engine bad together since I had to make a trip to fl for court
got done the day before I had to go to Florida 4 of July so I could spend that night with my kid since I had court the 7th and hour and a half into my drive the oil light turns on then off 20 minutes after that the jeep starts overheat the new oil sensor was bad leaked all my oil out and blow the head gasket that was just replaced so now I had to still get to Florida 6hr drive took 12hrs since I had to keep adding water and oil ever time it over heated after the first time it over heated I had a bad knock in my block I made 13 stops spent 4.99+ tax on oil x 4 each stop $278 spent just to get to my court day and in stead of $100 in gas it cost $160 a trip that should have ran $100 cost me $888 because a bad auto zone part new all I'm getting is run around tell me I have to go to that store I got the part from this has cost me my job and belongings now I was out on the street sleeping in my jeep no where to go anyone have any helping info that I could use email me at lennyhg88@gmail.com

ComplaintsBoard
R
5:13 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

AutoZone warranty/ rewards

I bought a warranty for my cars breaks an when I went back to exchange the they said they could not find the warranty in the system all my other cars are their what am I going to do with these old pads what happened to the warranty? also I have a problem getting my rewards point, I had more then enough to receive the 20.00 when I went to redeem the point they told me that I had already used them how is that, watch out for this scam that they are doing, I am disappointed with this company an will take my business elsewhere.

Read full review of AutoZone
Hide full review
ComplaintsBoard
R
4:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

AutoZone warranty/rewards

I have a warranty with all my cars when I went in to exchange my break pads they say the could not find the car for the breaks I bought in, also I had more points the are needed an they said I needed more so i got a card in the mail giving me extra points when I went to claim the points they said they had been used, I know its bad out their but it is really bad when the auto store is ripping people off. so I say to anyone out their watch out for AutoZone an its scams I am very disappointed with co. an now will tell the world what kind of business they are I have several cars with warranties at this store an now have to find a new company to take my business to. so be careful when dealing with AutoZone

Read full review of AutoZone
Hide full review
ComplaintsBoard
B
10:11 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

AutoZone bad customer service by manager

For all my Killeen/Fort Hood people do not go to the autozone on rancier. Not even for a light-bulb. The manager has poor customer service and acted as if he wouldn't return a part without a receipt and I never opened the package or left autozone parking lot, I only had the part 5 min when I realized I needed help getting the grill of my truck off!  It worked out though! I got the same piece $3 cheaper (military discount) and put on for me at o'reilly on ctxpress way.  But it is bothering me that this black man would kind of act like I would try to lie about a $10 part and he was in my face less than 5 min ago selling me a used part in a stapled package. Maybe he thought I had a stapler in the car and restapled it. Maybe it's just me but I will never go there again or recommend them! So Fort Hood Family no autozone on Rancier! 

Read full review of AutoZone
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
P
10:48 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

AutoZone employees and service

The worst experience I ever have. Today, we went there to buy the head light for my car. We asked the sellers that we wanted a set of 2009 Honda accord head light when we purchased it we asked the seller to make sure it is the right one I buy. When I went home and tried to inserted the head light to my car, I realized the seller gave me the high light. Then we went back to the auto zone and asked them. The sellers were rude and don't respect us maybe because we are Chinese. We asked why the head light didn't fits our car, then they questioning us we wanted lower light or high light. Before they took me the light, they don't even ask we want lower light or high light. Their response were we may gave the wrong information that was why they got me the wrong light. Are they kidding me or they are the first day of work.? Why they did not ask  we want high light or lower light, then why the seller go inside of the counter and took us this head light? If they bring us the light, we certain think that is the right one for our car. If i took the light by myself, then that was my fault, but if you gave me the right, then it must your fault. The sellers keep saying that is our fault. One thing I can't endure is one of the seller came to ask do we remembered him. We don't know who he is. Then he said, my friend said he want high light and he told my friend don't lie. What the hell he tried to do. That is ok they don't allow us to exchange the item since we opened it. They don't necessary to framed my friend and saying he is liar. We really got pissed off. They are saying that is not their fault that is our fault. How can be our fault?.. You took us the light behind the counter and gave to us. If you need more information of the car, you can just simply ask, we will tell you. Moreover, we never said we want high light and why the seller said we say that, and why he told us don't liar.? What is his purpose? They waste us more than $50  to get the wrong light. We have spend more than $ 60 to buy another pair of head light. The worst experience and service  I ever have in my life.  what is our consumer right? The location of the store is 3011 n broadway, Los Angeles, ca 90031

Read full review of AutoZone
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
P
10:31 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

AutoZone rude and disrespect to customer

The worst experience I ever have. Today, we went there to buy the head light for my car. We asked the sellers that we wanted a set of 2009 Honda accord head light when we purchased it we asked the seller to make sure it is the right one I buy. When I went home and tried to inserted the head light to my car, I realized the seller gave me the high light. Then we went back to the auto zone and asked them. The sellers were rude and don't respect us maybe because we are Chinese. We asked why the head light didn't fits our car, then they questioning us we wanted lower light or high light. Before they took me the light, they don't even ask we want lower light or high light. Their response were we may gave the wrong information that was why they got me the wrong light. Are they kidding me or they are the first day of work.? Why they did not ask  we want high light or lower light, then why the seller go inside of the counter and took us this head light? If they bring us the light, we certain think that is the right one for our car. If i took the light by myself, then that was my fault, but if you gave me the right, then it must your fault. The sellers keep saying that is our fault. One thing I can't endure is one of the seller came to ask do we remembered him. We don't know who he is. Then he said, my friend said he want high light and he told my friend don't lie. What is he tried to do. That is okay don't allow us to exchange the item since we opened it. They don't necessary to framed my friend and saying he is liar. We really got pissed off. They are saying that is not their fault that is our fault. How can be our fault?.. You took us the light behind the counter and gave to us. If you need more information of the car, you can just simply ask, we will tell you. Moreover, we never said we want high light and why the seller said we say that, and why he told us don't liar.? What is his purpose? They waste us more than $50  to get the wrong light. We have spend more than $ 60 to buy another pair of head light. The worst experience and service  I ever have in my life.  what is our consumer right? I will not go to auto zone buy stuff any more.

Read full review of AutoZone
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
7:29 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

AutoZone employe

I am a customer to this store and i go here often and there is a manager that she is always on the phone, and she ignores the customers when they walk in. I also only see other employees doing the work while she sits by the window on the phone.

Read full review of AutoZone and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
T
T
Todd Dreher
Pasadena, US
Mar 17, 2013 11:46 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I went to auto zone in pasadena tx where i always go right by my house. I had bought some turn signal bulbs before and they went out. So i took the package in and they looked it up and told me what i had was the wrong ones. I asked them to talk to a manager cause the woman told me she couldnt do anything. I said, well, someone gave me thewrong ones and I want to know what you can do to correct it. She said she couldnt. So she went & talked to some guy and he told me he couldnt do anything unless he had bothof them. I said, " what are you talking about. Why would I keep a burned out one if i didnt know these were wrong when i put the other one in. The other one fell inside the hole and is laying there and i didnt have tools with me to get it out. I told him he can get out and he would would one. he said no. I need both. I said, whatever, I will call corperate tomorrow and get it straightend out with them. They will make it right. hes like, ok, go ahead. Then he walked off and said, " guess someone told them the wrong part for what they wanted." I said to him. " EXCUSE ME!" I'm the one who asked for it. Are you telling me I'm stupid? You flippin idiot! he looked at me andsaid, " theres the door, you can go ahead and leave " I said, NO! I'm not leaving. I want the part i need. he said. I'm not selling you any part. I said, " WHAT? he said, i'm not going to sell you any parts. I told him i will call corperate and report him. he said go ahead. Then, i waited for a guy wearing a badge said manager on it. After about ten min. I had to walk over to him and he asked me what he could do for me. i told him, #1. what hes going to do about his employee. he said theres someone outside who can handle that better. i told him I need the bulb for my car. he walked over to the computer and then a lady walked up and he was helping her. i waited by now about 1/2 hr. He still wouldnt help me either nor the woman that started helping me to begin with. I finaally left went to another one, told the manager there what happend, he said, i was right to call corp. in the morning and file a complaint. e said theres no way they should have done that to me. more so the whole store. I am white and all i saw in there were hispanic and i feel i am being discriminated against. I will be contacting the EEOC on monday, 3-18-13. And also, my attorney.

ComplaintsBoard
M
3:13 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

AutoZone employment

i worked here for about 5 months and it was good for the first few months. then one of the managers a 41 year old man started decreasing my hours for no reason and never told me why. i went from 40 hours a week to 10. i dealt with it for a while before finally asking why im not getting any hours. the answer i got was nothing. literally. he said "i wish i had an answer for you" your the manager who makes the hours your the only one with an answer i said. i proceeded to call the district manager and tell him about the hard time iv been having with my hours and when i called he said" your manager told you why your not getting 4 hours a week. no he said i wish i had an answer for you. he said my manager said i wasnt doing what they ask. if i did anymore id be doing there jobs. im a car guy and i put alot of time and money even into my own car i love it. why would i slack on a job that revolves around the thing im most passionate about. to put it nicely, autozone is a terrible company with lack of leadership and as much maturity in the staff as a prepubesant 12 yr old. i quit because i refuse to be taken advantage of by incompetent inconsiderate selfish old pieces of ###.

Read full review of AutoZone and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
The Lidman Foundation
The Lidman Foundation
Lewisville, US
Oct 17, 2012 4:58 pm EDT

Dave seems like a happy camper doesn't he.

The Lidman Foundation
The Lidman Foundation
Lewisville, US
Oct 17, 2012 4:43 pm EDT

It's like Dave's 200th nic, to go along with his other ones.

A
A
At _Your_ Service
Gary, US
Oct 17, 2012 4:37 pm EDT

Peter has turned into Transvestite Dave.

ComplaintsBoard
M
8:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AutoZone customer service and refund

I went with my mechanic to Autozone to purchase an alternator. When paying, we asked if (as long as we paid cash for the core charge) we could put the rest on my debit card and when returning the old alternator we could get cash back. If they had said no, I would have gone to the bank and pulled out cash to pay for it. However, cashier #25 assured us that there would be no problem getting the cash back. We purchased the alternator, my mechanic fixed my car, I gave him the receipt so he could get the cash he paid for the core charge back, and I thought I was done. For the past two days, however, my mechanic has been to the store about 30 times trying to get the cash back and being told he couldn't. He was even waiting on a reply from the store manager (which was promised to him) but to no avail. Finally, after realizing he was getting nowhere with the situation, he called me. I had to leave a barbecue I was at and bring my 6 year old with me to Autozone. After arguing with the manager on duty, Jason Whitlow, for about an hour, he finally said the best he could do was put the money on the card the alternator was purchased with. This didn't make any sense to me considering we paid cash, but we did it anyway. I had to take the $50 my mechanic paid cash for out of my wallet to give him and now have to wait about a week for the money to (hopefully) be back in my bank account. They couldn't even tell me how long it would take for me to receive the money. All in all, the cashier lied, I have to wait a week to get money back that I paid cash for, I'm out an additional $50 while I wait, and I am getting absolutely no customer service from the store, managers, or corporate. DO NOT SHOP AT AUTOZONE IF AT ALL POSSIBLE!
FYI: Today's date is 7/6/12 and the original transaction took place on 7/4/12

Read full review of AutoZone and 2 comments
Update by mwoods19
Dec 30, 2012 4:51 pm EST

Let me also add that after a great deal of time I eventually got my money, but people need to be aware of AutoZone's business practices so they can use that information when deciding which business to give their money to.

Update by mwoods19
Dec 30, 2012 4:46 pm EST

I agree it was strange behavior. If it was normal for them I don't believe I would have taken the time to write the review. Also, this particular autozone is corporate. I learned that when this all began and I was on the phone with the corporate office. Let me add I was not looking for advice when writing the review; I was more so trying to warn people of some of their unethical business decisions. Believe me when I say all avenues were taken well before even the thought of writing a review existed.

Update by mwoods19
Jul 06, 2012 8:44 pm EDT

He was trying to work it out without having to get me involved. Since he is a mechanic, he goes there quite often and was constantly being told the store manager would be in contact with him shortly.

Hide full review
2 comments
Add a comment
D
D
DuffMan"OHYEAH"
Irving, US
Mar 23, 2013 3:12 pm EDT

Not all Auto Zones have the same business practice. Just to let yall know.

C
C
coldfusionx4
Kentwood, US
Dec 30, 2012 12:18 pm EST

This is strange behavior coming from AutoZone. I always went there for my parts (before O'Reilley Auto Parts came to town) and paid with my card and they never gave me an option to put the core back on my card and always gave me cash unless their drawers were low on cash because of other core returns or large dollar bills for tiny purchased which took most of their smaller bills. If you had the receipt with you and it shows it was paid with cash, the manager had no reason to say you have to put it on the card you paid with.

Also You should have contacted corporate. A lot of the AutoZone stores you go to are franchises. If you go to corporate level, the complaint goes down to the franchise owner and really gets the ball rolling because they don't want to look bad to the public. Filing a complaint here does you no good. They way to hit them hardest is log into the BBB website and find AutoZone and file a complaint on there. I've done it with other companies and got a very fast and favorable response.

ComplaintsBoard
T
10:21 pm EDT

AutoZone I will not shop again at your store and will tell my friends and compadres not to shop at autozone

I recently went to an autozone store in Aguadilla Puerto Rico and purchased a set of Duralast brake shoe for a 2005 Scion XA.The total cost of the item was 82.00 dollares, which included the tax. When I went to replace the brakes shoes, I discovered that I also needed the cylinders, so I called autozone again and asked them the cost of set item. They told me that the cost of each item was $20.00. I shopped around I got them for $10.00 apiece. In passing, I asked about the cost of the brake shoe, just to make a comparison, something I should done prior to the first purchase.

In short, the cost of the brake shoe was a difference of $60.00.I called the store and spoke to the manager, who gave the round around and told he would follow up, so he said. I am very disappointed about the situation and feel that I was not given an option by your company. I will not shop again at your store and will tell my friends and compadres not to shop at Autozone.

Read full review of AutoZone and 1 comment
Hide full review
1 comment
Add a comment
H
H
Happy AZ
Laredo, US
Jun 29, 2012 9:38 am EDT

Where the pads the exact same brand and part number? Prices vary a lot depending on the brake pads quality and guarantee.

ComplaintsBoard
O
8:34 pm EDT

AutoZone dirty store and lack of service

I went to the Autozone store located on Myrtle St New Britain Ct. on Sunday November 6th @1230pm. the store floors wer filthy, but my complaint was lack of service. 3-4 employees waundering around the store- 5 persons in front of me- 5 behind me. staff were drinking a what appeard to be water, slow to respond to cumstomers. when it was my turn to pay for a purchase, the hispanic young man started to wait on 2 cumtomers that just entered the store, forget the long lines!

I spoke up, he gave me a dirty look, I paid for my order the male would not place my items in a bag -it then refused to ASK for bag instead fumbled and carried them out to by car. It took at lease a half hour to make a small purchase which should have been no longer than 5 minutes.The people workng in this store lack manners and should be re-trained on handling people : like wait on them in a timely manner instead of ignoring them.I’m not impressed with this autozone store. I will advise friends to shop elsewhere.

Read full review of AutoZone and 2 comments
Hide full review
2 comments
Add a comment
C
C
cherz
, US
Dec 05, 2011 5:44 pm EST

I went to the Autozone store located on Myrtle St New Britain Ct. on Sunday November 6th @1230pm. the store floors wer filthy, but my complaint was lack of service. 3-4 employees waundering around the store- 5 persons in front of me- 5 behind me. staff were drinking a what appeard to be water, slow to respond to cumstomers. when it was my turn to pay for a purchase, the hispanic young man started to wait on 2 cumtomers that just entered the store, forget the long lines!

I spoke up, he gave me a dirty look, I paid for my order the male would not place my items in a bag -it then refused to ASK for bag instead fumbled and carried them out to by car. It took at lease a half hour to make a small purchase which should have been no longer than 5 minutes.The people workng in this store lack manners and should be re-trained on handling people : like wait on them in a timely manner instead of ignoring them.I’m not impressed with this autozone store. I will advise friends to shop elsewhere

J
J
Jadeflawless
Newton, US
Jul 23, 2012 7:52 am EDT

I purchased a car battery from their Watertown store in September 2007, with a 7-yr warrantee. In January 2012 we had to call AAA twice the same day because the car wouldn't start. AAA gave us a printout of the battery test with "bad cell - replace" and "jump start warning" on it. After taking it to the Watertown store and waiting for more than an hour, the person at the store told us the battery was still good. When the battery died again down the street, for the third time, we had no choice but to replace it at Firestone, for $117. My car hasn't had any problem since the battery was replaced. Besides, why would I spend $117 for less than $30 of credit if the battery was still good? We called Autozone customer service about this and was told the Watertown store will contact us. After waiting for months and haven't heard anything back, I emailed them about the problem two weeks ago. The reply was: "we have gladly forwarded your comments to the regional management team in your area for review". So far, nothing happened.

AutoZone Customer Reviews Overview

AutoZone is a leading retailer and distributor of automotive replacement parts and accessories in the United States. The company has a strong online presence through its website, autozone.com, which offers a wide range of products and services to customers.

The reviews of AutoZone on various platforms are overwhelmingly positive, with customers praising the company for its excellent customer service, quality products, and competitive pricing. Many customers have reported that they have been able to find the exact parts they need for their vehicles on the website, and that the ordering process is quick and easy.

AutoZone's website is also highly rated for its user-friendly interface and helpful features, such as the ability to search for parts by make and model of the vehicle. Customers have also reported that the website provides detailed product information and specifications, which helps them make informed purchasing decisions.

In addition to its online presence, AutoZone has a vast network of physical stores across the country, which customers have praised for their knowledgeable staff and convenient locations. Many customers have reported that they have received excellent advice and guidance from AutoZone's staff, who have helped them find the right parts for their vehicles.

Overall, AutoZone is a highly reputable and reliable company that offers quality products and excellent customer service. Its website is user-friendly and informative, and its physical stores are staffed by knowledgeable professionals who are always willing to help. If you're looking for automotive replacement parts and accessories, AutoZone is definitely worth considering.

AutoZone In-depth Review

Website Design and User Experience: The AutoZone website has a clean and user-friendly design, making it easy to navigate and find the products you need. The search bar is prominently displayed, allowing for quick and efficient searches. The layout is intuitive, with clear categories and filters to help narrow down options. Overall, the website provides a seamless user experience.

Product Range and Availability: AutoZone offers an extensive range of automotive products, including parts, accessories, tools, and fluids. Whether you're looking for specific parts for your vehicle or general maintenance items, you're likely to find what you need on their website. The availability of products is generally good, with most items in stock and ready for purchase.

Pricing and Discounts: AutoZone offers competitive pricing on their products, ensuring that customers get value for their money. They frequently run promotions and discounts, making it even more affordable to shop with them. The website also features a "Deals" section, where you can find discounted items and special offers.

Customer Service and Support: AutoZone provides excellent customer service and support. Their knowledgeable and friendly staff are available to assist with any inquiries or concerns. The website also features a comprehensive FAQ section, providing answers to common questions. Additionally, customers can reach out to AutoZone through phone or email for further assistance.

Shipping and Delivery: AutoZone offers reliable shipping and delivery services. They provide various shipping options, including standard and expedited delivery, ensuring that customers receive their orders in a timely manner. The website provides tracking information, allowing customers to monitor the progress of their shipments.

Return Policy and Warranty: AutoZone has a customer-friendly return policy. If you're not satisfied with your purchase, you can return it within a specified period for a refund or exchange. The website provides clear instructions on how to initiate a return. Additionally, many products come with manufacturer warranties, providing further peace of mind.

Store Locator and In-Store Experience: AutoZone has a convenient store locator feature on their website, allowing customers to find the nearest store. The in-store experience is pleasant, with helpful staff available to assist with any automotive needs. The stores are well-organized, making it easy to find the products you're looking for.

Online Ordering Process: The online ordering process on the AutoZone website is straightforward and efficient. Adding items to your cart, selecting shipping options, and completing the checkout process is seamless. The website also provides order tracking, allowing customers to stay updated on the status of their orders.

Product Quality and Reliability: AutoZone offers high-quality products from reputable brands. They prioritize quality and reliability, ensuring that customers receive products that meet their expectations. The website provides detailed product descriptions and specifications, allowing customers to make informed purchasing decisions.

Customer Reviews and Ratings: AutoZone features customer reviews and ratings on their website, providing valuable insights into the products and customer experiences. This allows customers to make informed decisions based on the experiences of others. The reviews are generally positive, reflecting the overall satisfaction of customers.

Loyalty Program and Rewards: AutoZone offers a loyalty program called "AutoZone Rewards." Customers can sign up for free and earn rewards with every purchase. These rewards can be redeemed for future discounts and savings. The loyalty program provides additional benefits and incentives for loyal customers.

Mobile App Functionality: AutoZone has a mobile app that enhances the shopping experience. The app is user-friendly and allows customers to browse products, check prices, and make purchases on the go. It also provides access to exclusive deals and promotions, making it a convenient tool for automotive needs.

Social Media Presence and Engagement: AutoZone has a strong social media presence, actively engaging with customers on platforms like Facebook, Twitter, and Instagram. They share informative content, promotions, and interact with customers through comments and messages. This allows for a more personalized and interactive experience.

Environmental Sustainability Initiatives: AutoZone is committed to environmental sustainability. They have implemented initiatives to reduce their carbon footprint and promote eco-friendly practices. This includes recycling programs, energy-efficient operations, and partnerships with environmentally conscious organizations.

Overall Rating and Recommendation: AutoZone is a highly recommended website for all your automotive needs. With a user-friendly website design, a wide range of products, competitive pricing, excellent customer service, and reliable shipping, AutoZone provides a seamless and satisfying shopping experience. Their commitment to quality, customer satisfaction, and environmental sustainability further adds to their appeal. Whether you're a DIY enthusiast or a professional mechanic, AutoZone is a trusted destination for automotive products and services.

How to file a complaint about AutoZone?

Here is a guide on how to file a complaint or review about AutoZone on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in. If not, create a new account on ComplaintsBoard.com.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with AutoZone in the 'Complaint Title'.

4. Detailing the experience:
- Provide detailed information about your experience with AutoZone.
- Mention key areas of concern, any relevant transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint or review for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint or review by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint or review on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint or review on ComplaintsBoard.com regarding AutoZone.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

AutoZone contacts

Phone numbers

1 800 288 6966 1 800 741 9179 More phone numbers

Website

www.autozone.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with AutoZone?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with AutoZone Customer Service. Initial AutoZone complaints should be directed to their team directly. You can find contact details for AutoZone above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about AutoZone. Discuss the issues you have had with AutoZone and work with their customer service team to find a resolution.