Autopage / Costs dispute and bad service
I took out a contract Dec 2013 with Autopage cellular Clearwater Mall, about 6 months ago we started getting statements for data usage and phone call bills, sms's came through for people we don't know. We went and reported this to the branch we opened the account with and nothing happed but we were still billed for it. A month later the same thing happened and we reported again to the branch we opened the account with and yet we were billed again. Three months done the line we received no feedback from Autopage Cellular with regards to the investigation on my account.
I decided to go to a different branch to hopefully get some service, on the 9th April 2015 I went to the Northgate Autopage branch and spoke to Terisha explaining the situation to her to get this sorted. I asked her to please block the number and to please put any deduction on hold until everything has been sorted out, I asked her to please state that they must please only charge us for the device in the meantime. She then confirmed that everything was logged and gave us a ref number 642496. A week later we started getting phone calls on the same number that was blocked, sms's to people we have never heard off YET AGAIN!!!
I called the customer care number [protected] and asked for a manager I was put through a team manager and spoke to Inthiaz on the 14th May 2015. Followed the same procedure and explained it to him, I expressed my frustration to him as this has now gone on long enough. He said I must please be patient one more day and that he would give me a call the next day. GUESS what no phone call received!!!
I called again on the 20th May 2015 and asked to speak to the General Manager and was told that they have to send an email so that someone can call me back, I asked for a reference number and was told I don't need one as the calls are recorded.
To this day I have not received feedback with regards to the investigation on my account, no one has called me back instead I received a LETTER of FINAL NOTICE from Autopage Cellular not even addressed to me, claiming money and claiming to have been trying to get hold of me.
I am at this stage so pissed off, if I do not get an answer as to what the hell is going on with my account, I will report this to the police as fraud and extortion, I will report this on Hallow Peter and I will place this on social media for everyone to see.
Signed: Very pissed off client
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