auto xtream / Bad service
We bought a Ford Focus St 2007 model from the mentioned company. All the banking and credit checks was done. Our side every thing
was done as we were told by the sales person, Mr L Loubser. We had to Fly to Lanseria air port on 2010-11-27 from Cape Town air port to go and collect the vehicle. On arrival that Saterday, my father informed me that the vehicle could not be handed over to us on the Saterday. the vehicle was not starting. We could not even just view the vehicle!!!
The dealer just told us its out of his hands. But all our arrangements was done in the week prior to the collecting date and we could not cancel our plane tickets as we will lose the money that we paid for it, and on the date the dealer told us there is a problem with the vehicle. We had to leave Pretoria with my father back to Ladysmith KZN a 475km drive. On Monday morning we phoned the dealer to get some more details and when we can get our vehicle!!! He then told us that the vehicles petrol pump is not working, he will phone us back at 14:00, but never did. We had to phone him and then more bad news. The computer box was blown. Hell what ells. We had to phone the dealer again on Tuesday to get some info on the vehicle. He told us that the vehicle was now at a nother garage so that they can help fix the problem. Hatfield auto was amazing, the floor manager Mr Trevor van Wyk phoned us every 3 hours to give us info on the car. Again the dealer Mr L Loubser FAILED to order a new computer box for the job that needs to be done on the vehicle. We traveled back to Pretoria from Ladysmith to Hatfield Auto on Wednesday just to arrive there to get some more bad news!!! The dealer still did not order the computer box, so Hatfield Auto can not do any work on the vehicle. Its Friday by now, my wife and i had to start work on the Tuesday already but the dealer did not bring his side. ALL THE TRAVELLING COST AND UNFORESEEN EXPENSES came out of our pockets and all the dealer can say; "its out of his hands" On Friday 2010-12-02 at 17:15 we received the vehicle from Hatfield Auto. We did not See or heard from the dealer to date [protected])
We did not received any documentation from them. NOTHING!!!
We wanted the Road Worthy papers to have proof that the vehicle went through the road test but we are waiting for that for 9 days. The dealer also did not mentioned that the vehicle was or in a accident or a heal storm, the vehicle was re-spread. that we only found out when we got in Cape Town and took it for inspection.
i was shocked and could not believed the treatment that we received o that we where subjected to during this proses. The service that we got from Auto Xtream, is to say the very leased, PATHETIC!!!
i would NOT refer ANY person to AUTO XTREAM!!!