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Auto Europe / rip off!

1 United Kingdom
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Worst service I have ever received. My flight was delayed. Booked for 10am pick of car. Cause of the delays I arrived at 12.15. I rang the Payless agent (Auto Europe's agent). He said he has given the car away (in a very rude way) and hung up on me. I had to book another rental through another company (there was literally one car available in the whole airport) at great expense. When I rang the Auto Europe call centre 2 weeks ago. I was on the line for 2 hours and then got cut off. How was I suppose to know it was a bank holiday in Portugal? I have rung up since then and no refund will be offered. WORST SERVICE EVER. Clearly not my fault at all. They are pretty much just taking my money with no service provided at all.

Sd
Aug 29, 2017

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