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Auto Europe / extra charge

Switzerland

I was charged insurance, for which I did not ask. I informed the member of staff at pick up that I had my own insurance. On returning to the UK, I discovered that my account had been debited. I have complained, but Auto Europe has ignored my complaint, saying Avis are sticking to the contract. I have received a copy, which I had to sign, in order to receive the car, but the box above my signature was not ticked. It is a wonder that someone did not tick it. However, it is a scam, as I informed the employee that I did not require insurance.

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