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Auto Europe / car rental

1 United States

Experience with them was dismal, I rented a car for travel in France from auto Europe. I was required to prepay. Rate seems attractive. The reservation had been cancelled by the car rental company but I was not informed. What is even worst is I have sent 4 emails and also communicated with their agents over Facebook messenger but they either have not responded or redirected me to email which also elicited no response. I was patient and tried to resolve this with them over a course of 3 weeks but total lack of response. I have not had any refund of the sum I paid. I am writing this to warn others of their poor practices and customer service. I must say I am quite stunned that a company that is operational can just ignore emails and agents on instant messaging would not respond at all to such a serious complaint

Auto Europe

Ei
Oct 4, 2017

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