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Auto Europe / awful experience

1 United States
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We rented a car in Ireland through Auto Europe based in NY. I had gone over the fee structure very carefully with two representatives because of a prior exerience with them and having an 'airport pick up fee' charged in Madrid. At the Dublin Airport I decline all additonal coverages. The clerk told me to inital all the fees I declined (like in the US), which I did. When we arrived home, I had a voucher which included additional insurance coverage and other fees that I had declined! When I contacted the company to sort our these charges I was told that I had initialed ACCEPTANCE of the added fees! To top it all off, the car we were rented looked like it had been squashed between a wall and a truck on an Irish country road.


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