RE: AUL Service Contracts
1250 Main St
Napa, CA. 94559
Claim # X3727013
I would like to take this opportunity to let you know how a business named AUL Extended Warranty Company, does business by ripping consumers off. I am hoping you can help me, or at least point me in the right direction.
I am writing to EVERY major portal I can find and will let them know of my experience with this shady company.
In March of 2015 I purchased a car from Spanky and Frankys Auto Sales in Media PA, (our court date with them is July 18, 2015), for our son who turned 18 and had saved enough to purchase a vehicle at $3990. At the time of purchase we also bought an extended warranty with AUL that Spankys talked us into. It supposedly covered 18 months, or 6000 miles.
By April of 2015, my sons car needed a new motor. Spankys told us not to panic, that we are covered. After three mechanics looked at the car, AUL was contacted and was told that the motor would need to be replaced. Aul in turn told the mechanic that he would have to rip the motor apart and they could send someone out to inspect it.
THIS IN ITSELF IS RIDICULOUS!! Not one of the three mechanics have EVER heard of this.
On June 2, 2015 my mechanic called and stated they denied the claim because there was no oil in the motor. Well the fact is, three mechanics are willing to testify in court that there is NO WAY this could have been the case and that there was in fact oil in the motor. The mechanic that broke the motor down stated that he told the AUL Representative at his shop that the thing had sludge in the motor and there is no way he can say what AUL is stating. We have also taken many pictures.
AUL Warranty took our money and when we needed them they lied. This is NOT the way an insurance company is supposed to work, nor is it legal for them to deny a claim when three mechanics (from three different shops) have all looked at this car and stated the same thing.
I have also found many complaints against this company for the same exact reasons and different ones. http://www.bbb.org/greater-san-francisco/business-reviews/extended-warranty-contract-service-companies/aul-corporation-in-napa-ca-13815/complaints
Here is a list of many other complaints against AUL Warranty.
How can you allow a company like this to STEAL the publics’ money? They aren’t warranting anything, they are STEALING money.
2155 Armstrong Ave
Morton, PA. 19070