AT&T Rebate / here is what I did - and I got some response
The following is a copy of the complaint that I filed with the public service commission, the bbb, and also ga dept of consumer affairs. I made this complaint to the following companies on 3/18/08. As of today, march 26, I have had two calls from at&t consumer relations dept, who say that my check was processed yesterday, and I should receive in 1 week. We will see...
I urge everyone who has a complaint against at&t for their bogus and deceptive marketing to file complaints with these three companies.,.. And lets stop them from doing this to people.
At&t advertised on their website & on tv from 01/02/07 to current - you receive $125 cash back from them for switching from cable modem internet services to their fastacess dsl service.
Terms/conditions stated on their coupon-'to be eligible for the$125 cash back reward, you must switch from current cable high speed internet to fast access dsl ultra or higher between 1/2/07 and 1/31/08. Customer must be a new subscriber to fast access dls. Valid for only 1 dsl acct per local service address. Customer must return coupon w/ a cable modem service bill for processing within 90 calander days of fastaccess order date. Services must be active at the time of reward redemption processing. Cks will be mailed 4-6 wks after completion of redemption to eligible customers who retain qualifying services.'
I ordered fastaccess dsl ultra on 12/11/07. I mailed all info as required (3 times) I have yet to get my reward back & have spoken w/ the following people who have been absolutely no help at all.
1. 1/21/07-mary reward center
2. 01/25/07 mary - reward center
3. 01/25/07-stephanie 'reward center
4. 01/25/07 ' diane ' reward center
5. 01/25/07 'mrs. Matthews - at&t residential sales/service center-she issued me a 4th coupon, the reward did finally show received on line after this and that it would be processed on 3/06/08.
6. 03/07/08-kristen-reward center
7. 03/07/08-jada ' at&t residential sales/service
8. 03/07/08 ' cathy 'reward center
9. 3/17/08-mrs. Brown-at&t res sales/service
10. 03/17/08 - darrel-reward center
All the reward center reps tell me is that the reward shows disqualified - they don't know why. They tell me 2 call at&t res/sales/service.
This is ridiculous. At&t advertised a cash back reward, and I changed services, based on that promotion. I am fully qualified to receive the cash back that they offered. They have been jerking me around for over 3 months on what should have taken one. They are practicing deceptive advertising. As of today, this has still not been resolved.
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