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Asurioniphone insurance from walmart

1
B Nov 20, 2017

I bought this insurance from Walmart and did not realize they had another company managing this insurance outside of Walmart. This company has given me the run around so many times and just keep saying call back or let me put you through to the "Claim Review Dept" which never answers the phone. This has been going on for almost 2 months, so my daughter has not had her phone for 2 months. They said they did not have the iPhone 6 model any more and to send in the phone and they will refund me $540.17. That was almost 2 months ago. Every time call, chat, etc. they say call this number and ask for a Program Specialist which are not available. I am now going to Walmart to file a formal complaint against the company, as they have my phone and will not pay the insurance that is owed me.

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