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Asset Acceptance
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3.8 30 Complaints
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Asset Acceptance Complaints 30

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7:38 am EST
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Asset Acceptance not my account

This company sent me a letter on an account that is not mine, I have complained to the BBB and to the credit agencies and reported that someone opened an account in my name without my knowledge . Now after so many years this company is harrasing me I want them to stop now.

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Always be alert
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US
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Dec 06, 2013 6:32 am EST
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Unfortunately, the BBB can do nothing about your situation. Asset Acceptance is a low life, bottom feeding, debt buyer. They have no documentation to backup anything they claim. All they have is s name, last known address, amount owed, and last payment date. They might even have the last 4 digits of the person's SS#. That's it! If they can't find the actual person they are looking for, they will look for someone with the same last name, around the last known address of the person they are looking for. They will then start harassing THAT person for the 'debt', in hopes that the person will pay the 'debt' to make them go away! As crazy as this sounds, it happens all the time. You stated that you've been dealing with them for years. It's obvious, then, they haven't sued you for the 'debt'. The reason they haven't is because they KNOW they don't have the documentation to back up their claim in court. If you haven't sent them a validation request, do so. Ask for two pieces of information. 1) Proof that the 'debt' is authentic, and 2) Proof that Asset Acceptance has the legal standing to demand a penny from you. Also demand that they stop calling you at any time and at any number. (If you put it in writing, they musty stop, by law). Do not sign the letter, simply type your name at the bottom. Send the letter certified with return receipt requested. Once you've received the return receipt, proving they received the letter, wait 30 days for a response. After the 30 days, go online to www.naca.net (Nation Association of Consumer Advocates). On the site, you can find consumer attorneys in your area who specialize in bottom feeders like this. Most have a free consultation. If they take your case and sue the collector and wins, the debt collector has to pay your atty fees! If there are violations of the law (On the surface, there seems to be many in your case), the collector will have to pay you for violating them. I hoe this helps!

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3:04 pm EDT
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Asset Acceptance false collections

for about the last month this company has called me daily to yell and belittle me over a debt that isn't mine. i have contacted the alleged creditor who has confirmed they have no accounts nor have they ever had an account for me. i took the suggestion of asset acceptance and contacted the local law enforcement who has investigated and informed me to contact the bureau of consumer protection i have done so and am filing a formal complaint and i suggest everyone else who is having these problems please do the same. the state trooper stated they harass for a smaller amount that way more people will just pay. please file complaints and keep these people from ruining us

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ezkielsr
US
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Oct 21, 2011 8:43 pm EDT

There is a judgement on my credit report that does not belong to me. I have tried to get this removed several times. It is hurting my credit. The judgement should be on my sons report. I am Sr. and he Jr. Theyhave to know that the Social security No. don't match the names. Neither do the DOD.

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watcher33
US
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May 23, 2009 1:17 pm EDT

This company has made unauthorized credit checks on me in 3/2008 and 2/2009 and are on my credit report.

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tanyia
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Oct 06, 2008 4:07 pm EDT

Received a settlement offer for a bill i do not remember having and is not on my credit report. If and i mean IF this is correct it is over 10yrs old?

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US
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Sep 12, 2013 1:18 pm EDT
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Asset Acceptance is one of the worst. I was actually sued by them through one of their flunky attorneys in my area. The 'account' they were trying to collect on wasn't real. The summons was pathetic. There wasn't even enough information in it to even describe the 'debt'! The summons was enough to get a summary judgement (what they are hoping to get), but would never hold up to any cross examination. The hope is that the consumer doesn't show up. That way they get a summary judgement against you (you weren't there to say 'no, I don't own this debt', so the assumption is that the scummy debt buyer is correct.) THIS IS HOW THEY DO BUSINESS! I went to a NACA (www.naca.net) attorney. When Asset Acceptance found out I had an attorney, they dropped the case. NACA attorneys will also sue the debt collector on your behalf if you can prove they broke the law (FDCPA & FCRA). If the NACA attorney takes the case and wins, the debt buyer has to pay the fine AND your attorney fees! Suing a debt collector (hitting them in their pocket books) is the only way to stop them. Complaints do nothing. That's the sad truth...

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Littlegirl61005
Newport News, US
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Sep 06, 2013 5:13 pm EDT
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Asset Acceptance is continuously sending me debt collection letters and when I check my credit report there is no such collection on my credit

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RM_FL
Boca Raton, US
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Aug 22, 2011 6:38 am EDT

I do have many "Unauthorized Credit Check" from the same company. They bought a charged off debit from Chase.
A do believe that many other customers have the same problem.
Let's find out how to ground these thieves.

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responsibleamerican
Byron, US
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Dec 01, 2009 9:00 pm EST

I am dumbfounded . . . Exactly what is an "Unauthorized Credit Check"? Are you simply that uninformed?

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Asset Acceptance New Scam/Unclaimed Property

I had all but forgotten about Asset Acceptance… During the time period from approximately [protected], they began claiming that I owed them $1, 500+ for a "loan" from National City Bank. The only reason I knew they were claiming this was because a "Mr. Abrahamson" called my parents house repeatedly trying to collect the money. I moved out of my parents house in 1999 when I was 17 yrs old and have never used their address or phone number for any financial transactions. Also, I've never taken out a loan in my life. The only connection I've ever even had with National City Bank (now PNC) was a checking account that I closed in 2002 and I did not have any outstanding checks or transactions and owed them nothing. My mother, who answered the phone when they called HER house looking for me, was going to just pay them (yes, I know not very smart of her to do without even checking with me first). She even got her purse and was ready to give them her credit card information, but lo and behold, they would not accept a credit card payment. They insisted that it could only be paid with an electronic debit from her bank account or with a debit card. At that point she finally got suspicious and told them she was going to have to talk to me first. She even gave them my correct address and phone number so they could contact me directly (which they never did). She then called me to ask about the situation. I told her that I knew nothing about this "loan" they were referring to. I told her that the fact that they would only take a debit or EFT was suspicious to me. It sounded like a scam to either get her bank information or to just get the money without her having the same protections you get when you pay for something with a credit card? They continued to harass her for two years (saying they were with the *** county District Attorney's office, among other things). Finally my Dad talked to them and sent a letter from his attorney ordering them to stop calling their phone.

Neither I nor my parents had heard anything from them since…until today. I got a letter in the mail from Michigan Department of Treasury Unclaimed Property Division saying that they may have some money that is owed to me. The letter directed me to the State's website where you can search for money that has been turned in to them that is owed to you. So, I went to the site (Michigan.gov address so it is a legit site) and there were three entries for me. One of which is Asset Acceptance LLC. This makes no sense—I never have given them a dime (nor has anyone on my behalf), so why would they turn money over to the State that belonged to me. None of the three companies that came up in the search results specified an amount. I am afraid to pursue getting my money now because I'm wondering if this is some new scam (I.e. turn in a small amount of money that they "owe" you and then if you claim it, either that somehow acknowledges that you had a debt with them at some point, or possibly once you try to claim it, they say it was an "error" and then try to charge you a ridiculous amount of fees+interest to pay them back). Is that just being overly paranoid? After my prior experience with Asset Acceptance and from reading these message boards, I wouldn't put anything past them.

Does anyone have any thoughts on this? (Sorry that I posted this in the comments section of a different complaint before realizing this should be a new thread.)

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Is Asset Acceptance Legit?

Asset Acceptance earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Asset Acceptance stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Asset Acceptance's reputation as a trustworthy leader in their field. Customers can rely on Asset Acceptance's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Asset Acceptance. The company provides a physical address, 2 phone numbers, and 2 emails, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

By resolving 70% of 30 negative reviews, Asset Acceptance is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

The age of Asset Acceptance's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Assetacceptance.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Assetacceptance.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Assetacceptance.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Asset Acceptance.

However ComplaintsBoard has detected that:

  • Assetacceptance.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The assetacceptance.com may offer a niche product or service that is only of interest to a smaller audience.
  • We conducted a search on social media and found several negative reviews related to Asset Acceptance. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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7:48 pm EDT
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Asset Acceptance unwarranted charges on credit card i dont even have

This company called Asset Acceptance continues to call me almost everyday. They leave a recording. "if you are , please call us at number blah blah blah. I have yet to meet a real credit card company that leaves its number. Uually when they call they assume people are not going to call them back so they dont bother leaving a number. My point is don't assume these guys are really bill collectors. They may have the script down good but i would check these guys on google before you give them any personal information. It could be an attempt to bait you to give them your personal information then steal your identity which is no fun.

my two cents

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pio
Mojave, US
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Apr 11, 2011 6:39 am EDT

They are digging up old paid or unpaid accounts to get money from people. Are ther any class action lawsuits avasilable against them.

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2:29 am EDT
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Asset Acceptance Fraudulent debt settlement letter

Although they sent numerous letters offering to settle our debt payment by 50% if we made payment arrangements, or paid off an old utility debt, when I called to make payment, they insisted on receiving 100% in order to clear the debt from my records. When I called to complain, telling them what poor business practices they had, sending out settlement letters that they had no intention of honoring, the representative I was speaking to got very mouthy and proceeded to hang up on me.

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Asset Acceptance Trying to Ruin My Credit

Two years ago, AC reporting on my credit report a debt for PSEG, which I did not have an account. This was for an account that was already 6 years old, supposidly. I informed them that this was not my account, etc. and they informed me that I would have to file a police report.

I no longer reside in that city, and the police department would not take a complaint for something that happened 6 years ago.

For two years now, I keep telling them, I am not paying this debt, despite the fact they make repeated attempts to get money from me. The SOL drops off my account August of this year. Despite the fact that I keep telling them that this is not my account, they have been checking my credit score every 5 to 6 months. Now, I have 8 credit inquiries for the past two years, 5 of them are AC.

I keep submitting complaints to the credit bureaus and nothing has been done. After I submitted a complaint to Exquifax, AC posted a duplicate account with a different balance due. My credit score dropped 50 points.Despite the fact that I have already submitted a dispute, I know that I will not get those 50 points back immediately, and this is one month before I close on my home.

I am very upset, and can not wait until Asset finally drops off my credit report, unable to do further damage,

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Asset Acceptance No contact information for origial creditor

I received a copy of my credit report & saw there was a debt listed from Asset Acceptance. When I called them so get more information regarding the debt, all they could tell me is it was a final bill that I didn't pay. They had no contact information for the original creditor & told me I needed to google them & contact them to get more information. When I told them they should have all that information if they are trying to collect on something, she got very rude and told me "To have a nice day & hung up on me. I also told her I haven't used this company since Feb 2004 & the SOL is 6 years in Minnesota.

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Asset Acceptance wrongful reporting to credit bureau

I have been making payments to asset for the last 6 months totalling over $3000 always on time and they reported another negative hit to the credit bureau; That the payment was not only over due but set at the total amount due. Asset as yet to send any statements. And payments are sent the same time of month. And they didn't report the months of previous payments the the full amount wasn't paid or late. If the last payment was invalid and late then they all should be. What do I do

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11:11 am EDT

Asset Acceptance Impossible to work with

Called in regards to a letter I received that I owe $400 from 2007. I called to say I did not owe anything and spoke to a woman Helene who was absolutley HORRIBLE to speak to and seemed to interested in drinking her morning coffee.

I am completely fustrated with the lack of help and unwillingness to hear what I had to say. I do not owe this amount! This debt is not mine.

I will call later this afternoon to escalate but felt this past hour was a complete waste of time with a very rude and uncooperative person.

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10:41 am EDT
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Asset Acceptance I don't owe anyone any $$

I keep getting phone calls from Asset Acceptance phone #[protected]. I've done my research, and they are apparently a debt collection company who are known for being shady and dishonest. Well, I don't owe any money to anybody (except for my mortgage and car loan), and I've never filed bankruptcy. So there's no reason for them to be calling me. I don't pick up when they call, and they never leave a message.

I did change my phone number back in Feb., and I received a lot of calls after that for someone named Jose (or some Mexican name like that). Apparently, the Mexican people who had my phone number before me didn't pay their bills (including their phone bill!). If they keep calling, then they're gonna get my 'obscene phone caller treatment'. You see, I bought a cheap whistle a few years back to get rid of an obscene phone caller. I simply pick up when they called and blew the whistle as hard and loud as I could into the phone. He never called back...or maybe he's now deaf in one ear and doesn't want to take the chance of going deaf in the other one! Anyway, if they keep calling, that is what I will do. I'm also going onto their web site and advise them of that, first.

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ConsumerAdvocate007
Arcadia, US
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Nov 10, 2010 6:51 pm EST
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We may be able to help if these calls are to your mobile number.
Please check out the following link.

http://www.topclassactions.com/lawsuit-settlements/requested/849-debt-collection-calls-text-messages-to-mobile-phone-class-action-lawsuit

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be.wise
Jacksonville, US
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Sep 20, 2010 8:54 pm EDT

The blowing the whistle is funny. Lol --- They are so full of it. They have been harrassing me about a Sprint phone bill from 2000. Also, they are still adding on interest. Not only are they rip offs, they are very rude!

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11:34 am EDT
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Asset Acceptance letter of satisfaction

After managing a mild panic attack while researching Asset Acceptance LLC, I need to ask anyone who'll answer a simple question. We are purchasing a home and closing cannot be scheduled until a debt is proven satisfied (something done nearly three years ago) with the ever popular AA LLC. We have been given verbal assurance again and again the debt is satisfied, and weeks later...no fax, no letter, no help. What we have been given is an endless runaround. While I'm sure the answer will be, have a lawyer draft a letter, this could take months we don't have.
What I'd like to know is does ANYONE think this letter will ever come?

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Ling Chi
US
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May 25, 2010 6:13 pm EDT
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Under the Fair Credit Reporting Act, you can file a notice with the bureaus of an incorrect entry on your report. They will then contact the company in question, who then have 30 days to provide proof or give their side of the story. If they don't, then the item must be removed or they face fines. The courts do not like companies who mess with credit without cause, and the case will be pretty much open and shut - provided you have ample documentation.

Do some reading on the FCRA for more information, and find a good consumer lawyer if necessary. This house you're trying to buy is not the end of the world, but the ding on your credit report will prevent you from buying another.

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Asset Acceptance Crooks

Received a notice from AA that there were giving me a huge break on a $6000 debt they say I owe from CITIBANK. I have never done business with Citi. I have a current credit report in front of me. Nothing on it relating to Citi either. But they want to settle for $1200. Do people really send these *** money? Financial companies are ripping us off legally (yet unethically). How can these companies make up false debts and actually get away with it? I'm pissed. Mostly because I know there are people out there who are getting screwed and paying these things without doing some homework.

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shaftmastr
Lake Orion, US
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Mar 03, 2010 8:15 am EST

A company does not "invent" debts, I can promise that fact. Citibank probably financed something you purchased years ago; treadmill, TV, etc. The account is probably not on your credit report either because you looked too soon (the account is new and the company has not had a chance to report it) or it is past the reporting life cycle (in which case it is likely way past the statute of limitations).

The most important thing is to pay attention to what an agency is telling you. Get them on the phone, especially if you are in a state that allows recording of calls without 2-party consent. Remember, you can record the call without their permission in the same states they are permitted to as long as you make them aware you are recording. The best way to do this is to repeat back to them what they say to you when they let you know the call may be recorded or monitored.

READ THE LAWS, READ THE LAWS, READ THE LAWS...every FDCPA violation a company commits is $1000 in your pocket. These companies write checks to people that complain because it usually costs them more to have an attorney appear on their behalf as well as the time lost sending staff to testify.

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11:43 pm EDT
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Asset Acceptance Suing for charged off debt

In 2003, I defaulted on a credit card with Chase Bank. Earlier this year, they charged off the debt and sold it to Asset Acceptance LLC. I ignored them, never called back, never wrote back for months. In June of this year, I received paperwork from them, stating they had field suit in civil court against me. I had done a lot of research, and stumbled upon the Statute of Limitations regarding Credit Card debt. In my state of Virginia, the SOL is 3 years for CC's. Apparently, they filed suit a week or two before the SOL expired, so it looks as though that won't work for me. In the paperwork they sent me, they openly admit that the original note/contract was either "destroyed" or had been lost.

On June 25th, I showed up to the pre-trial hearing. When I approached, the judge asked me "Are you disputing that you owe this money?". I said yes. The judge proceeded to discuss when would be a good date for the trial to begin, and wasn't really going to give me a chance to speak. He seemed to be in a hurry. I respectfully interjected and said “Your Honor, I’d like to ask that this case be dismissed.” The Asset lawyer rolled his eyes and looked irritated, and the judged looked at me kind’ve shocked. He said “On what grounds?” I said “Well, I believe the Statute of Limitations may have expired on this account.” He said “Please explain.” I said “My last payment was sometime around May in 2003, and it’s now June of 2009. The Statute of Limitations in Virginia is 3 years for Open Accounts.” The judge looked at the lawyer and asked what he had to say to that. The lawyer pulled out some paperwork and showed the judge and said that they had filed suit in April, and therefore he was under the belief that they had beat the clock. The judge told me “The Statute of Limitations would be a valid defense, but you’d need to bring that up in the court hearing. Based on what you’ve told me, I’m not willing to dismiss the case. However, they (Asset) have to show payment records to prove that this account is, in fact, not past the Statute of Limitations (and then he smirked and said), which they MAY or MAY NOT be able to do.” At that point I asked him to dismiss based on the grounds that I did not believe they had any evidence to prove I owed them anything. I told him that I had no business relationship with them, I had not contract with them, and I had proof, in writing from Asset that they do not own the original note or contract. He told me that that also would be a valid defense, but would be something I’d need to bring up in the actual trial, and not worthy of him dismissing.

I have until August 7th to file my defense and send it to the court and to Asset’s lawyers. I keep hoping every day that they will call or write me saying they’re dropping the case. I really figured they just thought I wouldn’t show, and would hope for a default judgment, and when they found out I was going to put up a fight, they’d back off. I can’t afford a lawyer, and don’t know what to do. I’d love any advice you guys have to give.

Thanks!

~Kevin

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Update by whathedilly45
Apr 03, 2010 9:21 am EDT

Cuinn,

The key is to respond to the complaint ASAP. I didn't and it probably would have saved me a lot of heartache. If it's been less than 30 days, do that. You can do a quick google search to figure out how. Very easy.

As far as I'm concerned, long story short, I found that they actually beat the SOL clock, by a couple days (sneaky ###), so that wasn't probably going to work for me. I settled out of court with them, and the deal acually was not that bad. However, if you're sure your debt is outside the SOL, and especially if you can prove it, the judge will throw out the case automatically. He has to.

~Kevin

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StopTheCallsAlready
Ann Arbor, US
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Feb 25, 2012 7:40 am EST

I had all but forgotten about Asset Acceptance… During the time period from approximately [protected], they began claiming that I owed them $1, 500+ for a "loan" from National City Bank. The only reason I knew they were claiming this was because a "Mr. Abrahamson" called my parents house repeatedly trying to collect the money. I moved out of my parents house in 1999 when I was 17 yrs old and have never used their address or phone number for any financial transactions. Also, I've never taken out a loan in my life. The only connection I've ever even had with National City Bank (now PNC) was a checking account that I closed in 2002 and I did not have any outstanding checks or transactions and owed them nothing. My mother, who answered the phone when they called HER house looking for me, was going to just pay them (yes, I know not very smart of her to do without even checking with me first). She even got her purse and was ready to give them her credit card information, but lo and behold, they would not accept a credit card payment. They insisted that it could only be paid with an electronic debit from her bank account or with a debit card. At that point she finally got suspicious and told them she was going to have to talk to me first. She even gave them my correct address and phone number so they could contact me directly (which they never did). She then called me to ask about the situation. I told her that I knew nothing about this "loan" they were referring to. I told her that the fact that they would only take a debit or EFT was suspicious to me. It sounded like a scam to either get her bank information or to just get the money without her having the same protections you get when you pay for something with a credit card? They continued to harass her for two years (saying they were with the *** county District Attorney's office, among other things). Finally my Dad talked to them and sent a letter from his attorney ordering them to stop calling their phone.

Neither I nor my parents had heard anything from them since…until today. I got a letter in the mail from Michigan Department of Treasury Unclaimed Property Division saying that they may have some money that is owed to me. The letter directed me to the State's website where you can search for money that has been turned in to them that is owed to you. So, I went to the site (Michigan.gov address so it is a legit site) and there were three entries for me. One of which is Asset Acceptance LLC. This makes no sense—I never have given them a dime (nor has anyone on my behalf), so why would they turn money over to the State that belonged to me. None of the three companies that came up in the search results specified an amount. I am afraid to pursue getting my money now because I'm wondering if this is some new scam (I.e. turn in a small amount of money that they "owe" you and then if you claim it, either that somehow acknowledges that you had a debt with them at some point, or possibly once you try to claim it, they say it was an "error" and then try to charge you a ridiculous amount of fees+interest to pay them back). Is that just being overly paranoid? After my prior experience with Asset Acceptance and from reading these message boards, I wouldn't put anything past them.

Does anyone have any thoughts on this?

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ITALY
Van Nuys, US
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Oct 09, 2011 9:56 am EDT

people continue to ask for money they cannot pay and banks continue to lend money knowing that people cannot pay. The SOL was placed to protect the consumer. Credit card companies dont sent the consumer to collection untill they have occumulated alot of fees on the delinquent debt. Once they have a few hundred or thousand dollars more to collect from you, them they send you to collections. In collections, they collect all that debt but the credit card company will get the amout owed and some and go home happy. And they dont care why the consumer couldnt pay. Its true, some people are very inresponsible but some people really do have crisis and huges situations that can be resolved with the credit card companies. Collections companies like Asset Acceptance should get their facts streight though. Becouse alot of people dont own these debts. As a matter of fact, alot of people had never had these debts and they are trying to collect from the wrong individuals! That is wrong! Yes, they do want their money. But not this way. First, make sure you have the right person. Then collect from them. HIGH SCHOOLS SHOULD START TEACHING THESE THINGS TO PREP FUTURE CONSUMERS ON HOW TO BE RESPONSIBLE WITH MONEY.

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Rodge
Kewadin, US
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Dec 29, 2010 5:23 am EST

Stealth Pilot and John up there are completely fooling themselves: greed is what got us in our financial mess, and banks are no exception! They are crooks and so are these collection agencies--literally, in some cases.

John,
I am a hard-working, even frugal, war veteran and I'm in the same mess due to under-employment.

Stealth,
banks should never loan money to people who can't pay them, but the do! Think about that!

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ConsumerAdvocate007
Arcadia, US
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Nov 10, 2010 8:21 pm EST
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We may be able to help if the charges/bills were never owed or discharged and these calls are to your mobile number.
Please check out the following link.

http://www.topclassactions.com/lawsuit-settlements/requested/849-debt-collection-calls-text-messages-to-mobile-phone-class-action-lawsuit

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meegatroid
Milford, US
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Aug 12, 2010 1:34 am EDT
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If you're not posting to make a complaint about Asset Acceptance, then stop wasting your time and energy trying to give people a slap on the wrist for their past actions. Life is a series of learning experiences, so why make yourself sick over the actions of others when you cannot do a thing about it? Stress kills, so I suggest you stop letting petty things like this bother you, naysayers, otherwise, one day it may get the best of you.

The lenders out there allowing people to take on debt they cannot handle are just as faulty as those who acquire debt accounts without the means to pay it back. The entire system needs work, not just the people that borrow. It's a fact of life that people are not perfect. Our society pushes the idea of living lavishly beyond one's means. If people do this, it's their own choice, and if they make mistakes, we can only hope that they learn from them.

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meegatroid
Milford, US
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Aug 12, 2010 12:56 am EDT
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Asset Acceptance has been calling my grandmother harassing her trying to contact me. I've never used my grandmother as a contact or reference on any account ever. Now they are having a lawyer Edwin Abrahamsen call her number for me as well. He was sweet talking my grandmother telling her..."Tell Megan I said good luck...She'll know what I'm talking about. NO you creep, I don't know what you're talking about, so get a clue, you have the wrong number, and I've never spoken to you before so good luck with what? WEIRDO. I'm calling them tomorrow to request validation of this so called debt. I haven't opened any accounts in over three or four years, so I'm almost positive the SOL is up since the SOL for PA (the state they are calling from) is 2 years. I don't recall anything specific but we will see. I will come back and post more after I speak to them. And they better speak English otherwise, I'll lose my patience if I cannot understand their jibberish.

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Joann from Tampa fl
US
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Aug 04, 2010 7:30 am EDT

they are thiefs they buy portfolios from the banks on bad debt they wait untill you have a job then they garnish your paycheck and what they do is in the court letter they advise for hr to hold the monies even though the monies already has been taking out of my paycheck they charge interest on the balance they should be sued a 900 debt from a bank turned to 1333.00 I cannot afford an attorney reason for the debt I lost my job the bank did not want to take what I could afford so they charged it off and asset acceptance bought it they are dishonest should be sued the courts just sign papers without reading it how dare they tell human resource to hold the monies untill they get a release form from them my balance will keep going up

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lojackss
Miami, US
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Jul 24, 2010 7:57 pm EDT
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I agree, I just had $11, 000 stolen as far as I am concerned, from my bank of america account yesterday. From Asset Acceptance LLc, I am disabled and have been hospitalized several times and ignored their threats... I wish I didnt but i was fighting for my life, now I have nothing! If anyone knows how I can fight back here in Florida, share!

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Angereconsumer
US
Send a message
Apr 07, 2010 8:28 pm EDT

ASSet has been trying to collect a debt from my wife, I contacted them and got the whole debt collector BS. So I called the original creditor and talked to them. They told me this account was not in collections and never had been in collections. They are sending me a letter to prove that and also stated ASSet Acceptance is a FRAUD and do not pay them any money...

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Attorney Harvey Rephen
New York, US
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Apr 03, 2010 5:28 am EDT
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If anyone need an attorney in New York - I have successfully dealt with Asset before under the FDCPA.
Feel free to contact me for free advice or free representation.
Sincerely,
Attorney Harvey Rephen
212.796.0930
consumeradvocatenyc@gmail.com

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Asset Acceptance Abstract of Judgement against me

About a year ago, I got a letter in the mail from a Law Firm in San Francisco called Peck & Ray, and inside stapled to the envelope was what appeared to be an official document from the court with a box checked default judgement.

I was the defendant and Asset Acceptance was the plaintiff.

First of all, I never received notice to appear in court, and it appeared the case was filed sometime in last year.

I wrote the lawyer, trying to validate the debt, but received a letter back saying that they had wrote a letter to me in September 2007 and my time to request to validate the debt had since expired. However, I could call her (the person's name was Carolyn Kennedy) and ask questions or make arrangements to pay the debt.

I wrote her back requesting documentation of this supposed contact that I'd already received. I never heard anything from them again until now.

Now I get a letter from the County of San Diego stating that an Abstract Judgement has been reached and a lien has been placed against me.
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I thought I had the right to face my accusers...not be all of a sudden told that I have this pending judgement against me. As a matter of fact, I have never received anything from Asset Acceptance either, (well...during the summer of 2007 I did get quite a few 'robocall 'messages on my answering machine that were severely truncated and only gave me a portion of the telephone number, but didn't specify who was calling).

The thing is also, that this default judgement was filed in my city. So a summons should've been no problem to deliver to me.

The judgement was for the amount of $3157.83 and this lawsuit was supposedly filed sometime in 2007.

Since I was never given the opportunity to have the debt validated, I should be given this opportunity. I also have filed a complaint with Attys General in CA and MI.

The abstract of Judgement was represented by
Thomas M Ray
Peck & Ray
1841 Market St
San Francisco, CA 94103

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golath
US
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Jul 24, 2011 7:09 pm EDT

Most of these companies are scam artist and have been to court and have a judgment. We would not speak with the debt collector at all, the judge informed me he did not have to read my information on the debt company. I have checked since 08, nothing is at the court house. They buy these debts for pennies on the dollar and resell them over and over again. I had a company steal my I.D. and called the mortgage company to find out what we owed. Turn the compaines into Atty. Gen, in two states, federal gov't. I have again been summoned by another one, this company called our children out of state and threatened to send them to jail, etc. We must learn to fight these people and put them out of business. AS YOU SAY THEY MUST BE STOPPED.

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Asset Acceptance Victim
Dallas, US
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Jan 27, 2010 7:04 pm EST

I would like to get with other victims of Asset Acceptance Asset and sue them!

Here is my story: it is 2010 and Asset Acceptance LLC has just stolen $5000 from my bank account. They claim it is from an old $900. visa from 1995. They severed someone with my last name in an other state. That person discarded the summons and Asset Acceptance automatically got a default judgment against me. They then used a Domestic Interstate Transference to transfer the judgment to the state of my residence and take the money plus 15years worth of interest from my account. They are cowards and crooks and they purposely sneak cases through courts without giving you the chance to fight it. Asset Acceptance knows that the only way to win is by default. You often need a lawyer to fight them which is so costly that most people just "give in to them".

I have learned that they constantly troll these blogs because they DO NOT want us to know about each other and they especially do not want us talking to one another. If you see any comments that support their tactics I can guarantee you it is just one of there "employee ### plants"

Organizing together is the key (just "Google" their name and you can see that they MUST be stopped)

I have no legal expertise I am just a another victim who is determined to stop them...I have created an email address just for this fight so feel free to write me at standup2scum@aol.com

Victims and Lawyers interested in representing a Class Action case against Asset Acceptance are always welcome to email me.
Sincerely Victim X.

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3:09 pm EDT
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Asset Acceptance Terrible experience

Last week I opened a piece of mail from Asset Acceptance LLC, regarding a debt that they say I owed from 1999. I was shocked to say the least, especially after they said that it was for over $1700. I called Asset Acceptance immediately because the form letter said if you didn't then it was automatically accepting the debt and they would pursue it.

So I called and asked who this company was and what the debt was for. The young lady that answered then asked me my name and, if my SSN was (*****). I answered in the affirmative. She asked me if I lived in Grand Rapids in 1999 and I answered in the affirmative. But I had never even heard of this company that they said I owe. The lady on the other end said she'd send me out a form that I could file a fraudulent claim with then.

Ruth mentioned that she had checked her credit reports and that the claim had never shown up on them. I did the same thing myself and have never seen it on any of my credit reports ever, and I monitor mine regularly. When I read the report from Ruth in Alachua Florida, I was in shock, to say the least! Here's another poor soul that this company, Asset Acceptance, is trying to dupe out of money.

After looking into it myself online and doing some investigation, I have found that they were a long distance carrier, which have now merged with AT&T. But at that time, they were not affiliated. I also have discovered that in the state of Michigan, the time limit for collecting such debates is 6 years, which is now over that limit.

I am now in the process of sending everything I can find on them over to my lawyer to deal with it as well as to let as many people out there know what Asset Acceptance is doing with 'Old Debt', fictions or real. I suggest that everyone else do the same.

In the economic atmosphere that we live in today, when we find companies that claim money is owed...they better provide the proof.

Well, Ruth, and any others out there that have had this situation with Asset Acceptance or any others like them, my suggestion to you to to gather all the information you can on them and turn them over to your lawyers or at least the better business bureaus in your state and let them know what they are doing.

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Valerie
Valerie
US
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Nov 26, 2008 7:05 am EST

I've had a 'past due amount' of $157 and paid $30 of it. It was a phone bill from 6 years ago. They've recently contacted me ON A DAILY BASIS about this 'problem' and continue to leave messages on my cell. It's not on my credit report, and SBC has told me that it has been closed.

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maria gardner
Send a message
Nov 03, 2008 1:13 pm EST

rude calls daily and when asked to speak to supervisor I am never given one and they conctnatly talk and yell over me when trying to speak to get some nfo.

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ag
Send a message
Oct 06, 2008 9:54 am EDT

I ha ve been divorced from my ex-husband for 13 years. They keep calling my home phone number looking for him. We had never had this same home phone together when we were married. I even gave them his phone number - they will not stop calling me.

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sailcctx
Corpus Christi, US
Send a message
Mar 11, 2014 10:45 pm EDT

ASSETACCEPTANCE CONTINUES TO CALL NON STOP REGARDING 20+YEAR DEBT...AS A TEXAS RESIDENT I HAVE NO FUNDS TO PAY THEIR NON ENFORCEABLE CALLS NOR WILL I HAVE ANY FUNDS AS THEIR CALLS ARE NON ENFORCEABLE...TIME HAS EXPIRED...ASSETACCEPTANCE CONTINUES TO BOTHER WITH NON STOP CALLING...

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Asset Acceptance Victim
Dallas, US
Send a message
Jan 27, 2010 7:06 pm EST

I would like to get with other victims of Asset Acceptance Asset and sue them!

Here is my story: it is 2010 and Asset Acceptance LLC has just stolen $5000 from my bank account. They claim it is from an old $900. visa from 1995. They severed someone with my last name in an other state. That person discarded the summons and Asset Acceptance automatically got a default judgment against me. They then used a Domestic Interstate Transference to transfer the judgment to the state of my residence and take the money plus 15years worth of interest from my account. They are cowards and crooks and they purposely sneak cases through courts without giving you the chance to fight it. Asset Acceptance knows that the only way to win is by default. You often need a lawyer to fight them which is so costly that most people just "give in to them".

I have learned that they constantly troll these blogs because they DO NOT want us to know about each other and they especially do not want us talking to one another. If you see any comments that support their tactics I can guarantee you it is just one of there "employee ### plants"

Organizing together is the key (just "Google" their name and you can see that they MUST be stopped)

I have no legal expertise I am just a another victim who is determined to stop them...I have created an email address just for this fight so feel free to write me at standup2scum@aol.com

Victims and Lawyers interested in representing a Class Action case against Asset Acceptance are always welcome to email me.
Sincerely Victim X.

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1:57 am EST
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Asset Acceptance Invalid debt

In 2017 I was a college student & had a telephone landline that was for local calls only. I had a cell phone for all other calls. A friend of my former roommate visited often when I was not there. This friend made several long distance calls on my landline to the tune of $285. When I got the bill I notified the local phone company to complain as I did not recognize any of the calls & the phone that had been used was in my bedroom and not available to anyone else but me.(or so I thought) The telephone company (AT&T) advised me that they would reverse the charges if I would agree to press charges against the person. I told them I would consider that action, but ordered the service disconnected. I confronted the person who made the calls & attempted to collect from her to no avail; so I contacted the phone co. 3 days later and agreed to press charges to get the calls removed. The rep deducted the long distance amounts & advised me of the amount I owed for the local service and I paid the bill. Three years later, I started getting letters from Asset Acceptance advising that I owed $285 from the original creditor AT&T. I have been disputing these charges on my credit report, but they keep showing up. Any suggestions what I should do? Should I attempt to contact the original creditor to find out why they sold this uncollectible when they had already agreed to remove & reverse the unauthorized charges from my bill ? Apparently AT&T did not do what they said they were going to do and ended up selling this acct to Asset as a 3rd party collection. Note: I never received any correspondence from AT&T advising that an addl amount was owed.
Help, anyone! I am trying to buy a house & I need to clear this up, but I don't feel I should have to pay this bill since I was assured I was not liable.

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Valerie
Valerie
US
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Apr 29, 2008 5:51 am EDT

I happened upon Asset Acceptance because something showed up on my credit report last month. They had no reference phone number so I had to track them down through the initial debtor, Bally's Fitness because that's all that was referenced on the report. This debt was incurred over 6 years ago. Asset Acceptance apparently bought the debt in 2017 and has supposedly attempted to contact me about the matter many times since then. Yet the address they have on file is one from BEFORE I ever incurred the debt. How is that possible? In the time since they purchased the account, I have moved only within the county and have been up to date on my DMV the entire time. I have successfully applied for credit at my current address and yet they still couldn't find me. So of course, as soon as I discover the negative credit reporting, I contact them and resolve the issue immediately. Now I am going to go and see if I can get them to remove the negative reporting since it was due to their own incompetence that they were never able to collect. Think I have even half a chance?

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rid0617
Leicester, US
Send a message
Feb 09, 2010 1:05 am EST

I too am having problems. A debt that is 9 years old is still listed on my Equifax and when I disputed it, these maggots told Equifax it was still an open account. When I checked my bureau they are showing payments being made every month but $1200 behind. So, guess the next route is the attorney generals office.

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GoodCredit
US
Send a message
Jan 20, 2010 8:21 am EST

In 1996 I was in college and had a credit card debt that I was late on. Eventually the creditor called and negotiated that if I paid 75% that they would call it paid in full so I did.
Now, 14 yrs later, Asset Acceptance is calling me to try to collect the difference plus fees. I have never seen any derogatory comments on my credit report and I do not think that this claim is legitimate.
I believe that these are scare tactics used by Asset Acceptance to make money. They know that everyone is scared of a bad credit score and they know that they can intimidate people. The only legitimate document that I have available to me to validate these requests are my credit reports (all three of them). If the debt is not recorded there then I'm not going to recognize it.
So what recourse does the average person have to contest this harrassement by Asset Acceptance and expose them for the fraud that they are?

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GAgirl
Send a message
Aug 06, 2008 12:24 pm EDT

@ Gina. she didn't incur a debt. she canceled a gym membership. Now what bally's doesn't tell you is that you are not really paying a monthly fee. they call it membership fianance. so you have to pay about $1500 but it is divided into montly payments that come to about $50 a month. now when you call to cancel before you've paid up to the $1500 they don't argue. because what's better than you owing them money and not having a membership? you still have to pay $1500- $50(months you've paid already). whatever that balance is. you owe them. So basically, it's stupid getting a bally's memebership. but it doesn't make you a deadbeat.

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Gina
Send a message
Jun 02, 2008 3:45 pm EDT

So you incurred a debt, it took them a while to find you and that in and of itself you feel that you should not be liable for your debt? I agree that if they are unethical in their collection methods you should pursue legal remedy; however, a request to pay your debt from a debt collector, whether bought or not, is not nearly enough to substainate any claim. As far as other comments regarding contacting your states AG, that does not discharge the debt. They will conduct a formal investigation as to your claims, if they are claims that unethical or illegal activity was used to attempt to collect. Debt Collectors are bound by the FDCPA. I would suggest that you look into that statute before you alledge anything.

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Jeff
Send a message
May 04, 2008 8:30 am EDT

What these ###s do is buy bad debt. Then once they have the information, they illegally re-season the account. I'm not sure how it's done but I know it is illegal. then they file a lawsuit gainst you to recover the money. Most people cannot afford an attorney and they know this. So by not showing up in court, they are awarded the judgement even though the original filing was done illegally. I am fighting one against them now. Your best bet is to contact your state attorney generals office and file a complaint. You can also sue them. In my state you can sue for the original amount of the debt, plus court costs, and up to $1000 for damages.

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1:17 pm EST
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Asset Acceptance How Can I Get Them To Stop Calling?

To the people who work for Asset Acceptance, or anyone who might know the answer to my question...

What do I have to do to get AACC to stop calling me and trying to collect on a debt for someone who doesn't live here, never has, and most definately never will?

I have been receiving calls for someone named Scott Roblenski (I don't know the exact spelling of the last name) for the past two years. I have no idea who he is, or how to contact him, yet AACC keeps calling my phone number on a debt he owes. I have had my phone number for almost four years now, and yea, changing my phone number would solve the problem, but why should I pay to change my number when all this company has to do is remove my number from whatever file they have on this guy? Maybe he had my number before me, or maybe he gave whoever he owes money to a random number to avoid being called. Whatever the reason, the calls I am receiving for him are getting annoying, mostly because I work overnight and I am usually trying to sleep during the hours AACC makes their calls. Unfortunately, because of my on-call status through my job, turning off the ringer on my phone or leaving my phone in another room is not an option.

I have called just about every number listed on AACC's website to try to get these calls to stop, and I have emailed them several times. Every person I have talked to so far has been really nice, so I have no complaints on how I was treated, and I usually get a response back on my emails within a day or two, but it seems no matter how many calls I make, emails I send out, or people I talk to, I just can't get through to them that calling my number will not help them talk to the person they wish to speak to any faster.

Any help or advice would be greatly appreciated.

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AlphaOmega1010
US
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Jul 09, 2013 3:30 pm EDT

» Old debts. If you get a notice of a debt collection from a company like Asset Acceptance LLC, immediately check the laws in your state and determine if the statute of limitations has run out on your debt. Don’t pay a penny before you do this! Paying on an expired debt can restart the statute of limitations and make you responsible for the debt again. If Asset Acceptance LLC has reported an expired debt on your credit history, they are legally obligated to remove it.
» “Missing” mail. To combat this, be sure to send all correspondence via certified or registered mail, which requires Asset Acceptance LLC to sign for your letters and creates proof of receipt. This is especially important if you are sending any time-sensitive material.
» Non-existent accounts. Send a debt validation letter to Asset Acceptance LLC, and make them PROVE that you owe the debt in question. Remember, the burden of proof is on them. You don’t have to prove that you don’t owe; they have to prove that you do.
» Fraud accounts. File an Affidavit of Fraud with the original creditor. They will then send you paperwork confirming that the account was opened by a thief, and you can use that paperwork to get Asset Acceptance LLC off your back.
» Unauthorized withdrawals. Prevent the possibility of unauthorized withdrawals by never giving your bank account information to an Asset Acceptance LLC representative. If you do have this problem, contact your bank immediately, close the account in question, and open a new one.

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MWS61
US
Send a message
Mar 07, 2012 1:38 am EST

Plan B: Buy an air horn from any place that sells fishing equipment. The next time they call, get a live person on the line. Tell them to quit calling you. They will not agree. While you are "softly" disputing their disagreement, put the air horn to the phone's mouthpiece and push the button.

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mandelich
US
Send a message
Jun 23, 2010 4:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I used to work there, my best suggestion is to tell them it is a wrong number, don't tell them you used to know this person. We have to skiptrace the persons name and sadly to do that its the info based off their credit report, so if they have avoided checking their credit or have no applied to anything in awhile all we get is the most recent info. Sadly it sounds like you're number is the most recent, but if you say its a wrong number we keep your number on file to show its a wrong number but we will turn your area code to all 0's so the dialer wont call you again. I apologize because I know its annoying, its really annoying to have to keep calling the wrong person for us too.

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JJT
Melbourne, US
Send a message
Jun 23, 2009 5:04 pm EDT

Being nice to a collection agency does not work.

A couple of things you can do. First, fill out a FCC Form 1088 each and every time you get an abandoned or telemarketing call or spam fax. Believe me, sooner or later the FCC actually does act.

In this case here is the info for Asset Acceptance:
For General inquiries, account questions, comments and customer service issues, e-mail customerservice@assetacceptance.com or call [protected] and ask to speak with an account representative who will be happy to assist you.

Corporate Headquarters:
Asset Acceptance Capital Corp.
P.O. Box 2036
Warren, MI [protected]

Customer Service
[protected]

Corporate Phone:
[protected]

Investor Relations:
[protected], option 5

Public Relations:
[protected]
Lambert, Edwards and Associates, Inc.

Human Resources and Corporate Relations:
[protected], option 2

Maybe try calling their Public Relation people or Investor Relations and complain. If they get bothered enough they may have your phone number removed. In addition to the [protected] they have also called from [protected]. I have reported both numbers on the FCC Form 1088.

By the way, I am getting the calls myself and have asked on several occasions to remove my number, they have the name right but wrong person. If they are collecting a debt you tell them not to call, to send mail. These people at AACC say they only work by phone so technically they would have to stop contacting you.

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12:46 pm EST
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Asset Acceptance Scam and cheating

Please help! My wages are being garnished but they are saying that they have contacted me but I can't remember. I tried making payment arrangements but was told only if I paid $745 but with what they are taking out of my check there is no way I can make that payment I asked if there was any other way they said call my payroll department to ask for an advance. Then they were basically to bad so sad.

I can't pay my rent and car note now.

I asked them if there was anyway I could pay on this account without having it go through my payroll and the legal department as AA said only if I pay it off.

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Valerie
Valerie
US
Send a message
Dec 04, 2008 12:37 pm EST

Out of nowhere my husband was served with a Complaint from Asset Acceptance. They were suing him in a local court for a debt for which he had no knowledge. We relocated from PA 3 years ago to Nevada temporarily. We had never opened any credit cards or loans in the state of Nevada. I am assuming that this alleged debt was an old PA account. I checked the company (Asset Acceptance) online and found hundreds of complaints. These guys are real ###.

I answered the complaint (using forms found on the net) and filed them with the courthouse. I sent copies to the 'Attorneys' at the above address. The information included a formal 8 page document requesting verification of the debt before I would communicate further.

Now I just received another letter from the attorney's, stating that their client does not want to cause further 'hardship and expense' to either of us and they would like him to contact them so that there may be an amicable solution to the matter! What part of 'please verify the alleged debt' don't they understand? This last time in writing I told them that I would no longer communicate with them under the Fair Debt Collection Practices Act until they verify the debt.

The reason that I even started working with these clowns is that I had read on here that they can garnish my husbands salary. It may be legal to do that in Nevada but if this alleged debt was contracted in another state which does not allow wage garnishment, which state takes precedence?

These guys are nightmares preying on people through intimidation and the courts. Report them to all the agencies possible.

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Klagenfuss
Tomball, US
Send a message
Mar 01, 2011 10:39 pm EST
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The real scam is congress passing legislation enacting collection laws for crooks like assetacceptance. Assetacceptance is a criminal activity with congressman in their pockets; the collection process is two mafia bosses buying old notes for diddly and getting reimbursed by hounding someone out of thousands. It's a legal business, folks. Now you know where the money laundering crews put up their tents and went into business. Here's a for instance: my wife owed B of A 3, 000. We didn't have it. 6 years later the statute of limitations to collect ran out. Asset buys the note for about 20 bucks and wants the 3, 000 in return. Not a bad scam. You try buying a car and selling it to a sucker for 3, 000. But they can't collect from us legally; only if we are stupid enough to pay them. If you pay these idiots, they pocket the money, pay commissions to the greaseball that called you, and go to Tahiti with the rest. All the while you suck on dirt clods.

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Madashell in Michigan
Inkster , US
Send a message
Feb 17, 2010 7:27 pm EST

You are absolutely right. I received a court summons from a case from 1996 that they sent to an address from 1996. My credit report and everything else has the correct address they purposely send judgements to old addresses in an attempt to get a default judgement. Once they do that they can offset your income taxes, garnish your wages and your bank accounts. My suggestion to you is to go to the court that filed the motion. Fill out a form objecting to the garnishment and a form to request an installment plan. Theres a nominal fee for the payment plan, check with the court before you go. If you have a free debt credit counseling agency in your city go have them fill out a free budget for you listing every bill that you are responsible for. When you go to court show the judge that and explain your hardship and most often you will get a payment arrangement. They may even make them give back any wage assignment wrongfully taken. The sad thing is that this same company has offered settlements of 40% off the cost of debts but they want you to have a lump sum. This equates to roberry. If it is not illegal at best it is unethical and someone should file a class action suit against them and their methods. There also should be laws in every state forbidding these strong arm tactics. If any lawyers are out there you could get rich going to bat for all the people this company has done wrong.

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Asset Acceptance Victim
Dallas, US
Send a message
Jan 27, 2010 7:05 pm EST

I would like to get with other victims of Asset Acceptance Asset and sue them!

Here is my story: it is 2010 and Asset Acceptance LLC has just stolen $5000 from my bank account. They claim it is from an old $900. visa from 1995. They severed someone with my last name in an other state. That person discarded the summons and Asset Acceptance automatically got a default judgment against me. They then used a Domestic Interstate Transference to transfer the judgment to the state of my residence and take the money plus 15years worth of interest from my account. They are cowards and crooks and they purposely sneak cases through courts without giving you the chance to fight it. Asset Acceptance knows that the only way to win is by default. You often need a lawyer to fight them which is so costly that most people just "give in to them".

I have learned that they constantly troll these blogs because they DO NOT want us to know about each other and they especially do not want us talking to one another. If you see any comments that support their tactics I can guarantee you it is just one of there "employee ### plants"

Organizing together is the key (just "Google" their name and you can see that they MUST be stopped)

I have no legal expertise I am just a another victim who is determined to stop them...I have created an email address just for this fight so feel free to write me at standup2scum@aol.com

Victims and Lawyers interested in representing a Class Action case against Asset Acceptance are always welcome to email me.
Sincerely Victim X.

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LizM2154
Addison, US
Send a message
Aug 20, 2009 3:36 pm EDT

This company if maddening to deal with! !

I spent several hours on the phone this morning attempting to request documentation for a supposed debt they say I owe. While they want me to pay the debt, they are unable or unwilling to provide documentation to substantiate what the supposed charges are for. One woman in their Transferring Department could only tell me 'she thought the debt was valid and I should pay it to get it off my Credit Report'. She said I would have to go back to the original company who issued the credit card to get the back-up I wanted. Then when I asked her name, she hung up. I would not pay anything based on a 'letter' unless there's documentation.

When I called the original company who issued the credit card, they stated that the account had been sold and all account information, including charge and payment history, is now held by Asset Acceptance.

Several more calls to Asset Acceptance sent me on a wild goose chase. I thought I was getting somewhere when someone said they were transferring me to their Compliance Department. I got on a recorded continuous loop that does not allow you to talk to a live person no matter what option you choose - believe me - I chose them all! I reached the "After Hours Mailbox for the Compliance Department" at 11:20 a.m. CST and then again several more times during the day. They are in Michigan, so what are their hours? All options leave YOU doing all the work - sending a letter to them so they can get back to you. This is a Catch 22.

Make sure you document every single phone conversation. They are not about to provide info, but they expect you to pay up . Beware! I am writing a letter to them and my State's Attorney's Office, the Department of Consumer Affairs and the FTC.

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crescentfresh
Tacoma, US
Send a message
Apr 30, 2009 4:00 pm EDT

No wonder I havent been able to get ahold of anybody in the compliance department. Or as I would assume, they are avoiding my calls as successfully as I had avoided theirs for so long. Now that the tables have turned, I wonder what its going to take to get them to comply. Hiring an attorney might be the next logical step, but I'm going to continue to try and work towards some sort of resolution for the next couple weeks and see what happens. Thanks for the names though, that should make for some fun...

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tomtom
US
Send a message
Mar 29, 2009 7:31 pm EDT

I am a former employee of Asset Acceptance. I don't know if this will help you out, but on April 1, AA is set to lay off around a dozen employees in the Compliance/Legal department. Many of them are expected to be workers in the Quality Assurance Department. In other words, these are the very SAME people who are supposed to be monitoring the collectors so that they will not continue to violate your rights!
Also, you should all know that people in the QA department have REPEATEDLY complained that their reports against offending collectors have gone unanswered! In other words, the QA folks say, "Here are the violations we found!" and the supervisors and various powers that be basically say, "We can't hear you!"

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tomtom
US
Send a message
Mar 29, 2009 7:30 pm EDT

This is the Asset Acceptance managerial hierarchy as of March 26, 2009. This information was sent to all associates of the company on this date by CEO Rion Needs via email. These names are being mentioned for informational purposes only.

Rion Needs President/CEO

Mark Redman Senior Vico Pres./CFO
Sharon Koenig Vice Pres and Controller
Jeff Bankowski Director Business Planning and Financial Analysis
Karen Dumas Director and Assistant Controller
Kathy Rodes Director Tax
Jeff Reese Director Internal Audit

Ambrish Sundaram Vice Pres Information Services
Jennifer Allen Director Applications Support
Shravan Kotha Director Data and Information Services
Jay Shell Director Infranstructure Services
Subra Sundaramurthy Director Strategy, Planning, Governance and Support

Darin Herring Vice Pres Legal
Bryan Jeffrey Director Legal Collections
Mike Beach Director Legal
Lynmarie Glowski Director Legal Support
Shawn Thomas Director Business Transformation

Phil Allen Vice Pres Collections
Dan Chapman Director Collections Strategy
Pat Dangel Director Collections
Chuck Hilson Director Collections
Greg Schlaff Director Medical Collections
Thom Whitten Director Collections

Deanna Hatmaker Vice Pres Human Resources
Tammy Hanton Director Human Resources
Moira Morgan Director Training and Development

Edwin Herbert Vice Pres General Counsel
Ken Proctor Director Compliance
Rob Horowitz Director Litigation Counsel

Deborah Everly Senior Vice Pres CAO
Jim Reitzel Direct Marketing
Scott Johnston Director Marketing and Acquisitions
Ken Frazier Director Marketing and Acquisitions

ComplaintsBoard
C
7:52 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Asset Acceptance Fraud and scam

In 2006, when my husband and I where purchasing our home, I discovered that this company (brood of vipers) had a judgment against me. The judgment was for a then 4 year old credit card debt. The statue of limitations in my state is 3 years.

They had 'served' me at an old address. I never knew about the case until after three months after is was awarded. Still, I sent a letter to the court. Asset Acceptance answered the letter with doctored documents. The judgment stayed.

Now they are garnishing my wages. They say I owe them 12, 000 for a credit card that had a $5000 limit. It was never tot he limit. I received a 1099 from the IRS for a portion of the balance when it was written off.

They must be stopped.

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Clydine Clendennin
US
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Feb 10, 2021 3:09 pm EST

My daughter was paid Asset Acceptance payments from Jan 2009 monthly till Aug. 2015..she owed them $2700. from a Sears Credit Card they purchased..In Aug. 2015 she received SSI disability.. She still owed $550. We sent in a hardship letter then. I wrote down it was accepted, but have no proof. We could not reach anyone by phone..The news reported something illegal about them at the time..So I thought that's why we couldn't reach them...Now after 6 years they went to court, which she was not notified till after..They now want $3000. I tried to talk with them to no avail..She lives on $794. SSI..Mental diagnose..I am her POA..I don't know what to do..She has her own home and could put a Lean on it..I offered to pay the $550...they said no..She could admit the debt and make puts again..After getting $2150. they want another $3000...I asked why they didn't contact in2015, 16, 17, 18, 19, .. Till now...Answer didn't have a viable phone number..They are legal thieves..bottom of the barrel...Any advice would be appreciated.. Thank you

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Richard
US
Send a message
Jan 06, 2009 11:18 am EST

I've had a 'past due amount' of $157 and paid $30 of it. It was a phone bill from 6 years ago. They've recently contacted me ON A DAILY BASIS about this 'problem' and continue to leave messages on my cell. It's not on my credit report, and SBC has told me that it has been closed. HELP!

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Pole
US
Send a message
Mar 13, 2009 6:48 am EDT

I was living in Ohio from 1990 to 2000. I had a home phone bill I disputed back in July 2000 which I did not pay. It amounted to like $4000. In August 2000 I was transferred out of the country for work and I gave them my new overseas address. The last bill I paid was July 2000 still on dispute. The phone company did send me the bills for a 3 months but I told them it was disputed and then they stopped. In December 2002 I received a letter from CBA telling me that the debt was referred to them.

I wrote back asking for verification but they did not send back anything. They posted the following in my credit history : Date Opened 12/2002 and the same date for Date Reported. I just kept quiet. I had left my address for my credit cards at a friends address in another state.

In 2003 I noticed that they posted the following after selling the debt to Asset Acceptance. Date Opened 08/2003 and Date Reported 06/2004. Credit acceptance called my friend's place asking for me but he told them I do not live there. I did not hear from them till today.

I moved back to the States and got a place in Kentucky as a student. I have no property and no loans. I rent from a friend. I only have a checking and saving account and that also with little money. I am on a scholarship.

Today I got a call on my cell phone. I didn't take the call but they told me in the voicemail they were asset acceptance debt collectors. The last time I paid any bill for this account was July 2000 before it went into collections. Can they do anything?

I think the Statue of Limitation for Kentucky is 5 years and Ohio is 6 years for open accounts. (Is it 6 years for Ohio?) Does phone bills fall under open-account category for both states?

It's just over 6 years and they called today. What should I do next time they call? Can they seize money from my bank account? Both savings and checking accounts?

What do I do when they call me again? What do I say? What direction do I go in? I don't have much money. I'm just a student. Help please!

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fffffffffff
Ferdinand, US
Send a message
Oct 19, 2010 12:27 pm EDT

Asset Acceptance is a group of vultures that are totally ignorant cold so called humans who are just stupid.

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megsauntdee
La Belle, US
Send a message
Feb 12, 2010 2:56 pm EST

Here is a thought... All these collection agencies, debt buyers, creditors... should consider that some people come on hard times and fall behind (especially in this day and age) and it is hard to face the fact, that because you fell behind (and tried to talk to the original creditor) who could have cared less... and when you think you can get back up on your feet...

Not only did the original creditor list a negative report, there is now a collection listed for another negative report. It can add up fast! Seven years (or longer if they try to re-age the report) and we thought we could get back on our feet and start paying debts, only to realize doesn't matter (as far as your credit) you can pay the debts... But still negative for 7 years!

Why not offer (up front) to delete the credit report from the credit bureaus upon settlement or negotiate for payment in full for deletion? PAY & DELETE? At least for the valid debts. There are group meetings in Florida on credit repair and debt and most of the people would jump through hoops to pay the debts to get them cleared completely out of their credit reports. But feel if collection agencies, debt buyers & creditors are going to keep them from cleaning up their credit reports and starting fresh to get back on their feet, why bother... either they pay small amounts to chip away at it, or just let it run it's course and age out.

Sure, if you have debt, take care of it (if you can) but many had problems in life that put them in that place and when they think they can get back on track... you offer nothing to give them incentive (other than a settlement for less and keep it on the credit reports, instead of deleting it)

Just a thought... there is a collection agency in Louisiana who began offering PAY & DELETE and their accounts began to settle 70% more than before they offered it, up front.
They increased client accounts double what they had prior to the PAY & DELETE method of settling accounts in full or a negotiated settlement.

Sounds like some agencies have found a "win, win" for everyone. Maybe it will catch on.

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selfobscurity
US
Send a message
Oct 21, 2009 8:58 pm EDT

I work for Asset Acceptance.

Everyone has a wrong aspect of this company. There are a few things everyone should know about "unpaid bills".

1) They do not go away. Just because they are past stat for your state and off your credit report, don't mean the responsibility to pay them dissapears.

2) With that being said, we call customers who have had accounts opened and stopped paying in 1988. It's a sense of responsibility.

3) Interest incurred on the account is interest that was indicated on the original agreement and terms. If you stop paying your bill, interet begins to add to it. Asset Acceptance will purchase debt from places like Chase or Wells Fargo 2-5 years after the last payment. What the original creditor does before we get the debt is out of our control, but they charge interest monthly. Then we get the account. Most accounts come with bad addresses, bad phone numbers, and we have to find this information. Some accounts, we find it in a few months and are able to contact the customer. Some, it takes over a year to get a reliable location on the consumer. My only comment on interet is, if you kept up on unpaid bills, it wouldn't be a surprise.

4) Slamming the phone on us, yelling at us, cussing us out and lieing to us by saying it isnt yours doesn't make it better. Asset Acceptance is a publicly traded company, with an A+ rating on the BBB, as well as is on the stock market. We treat each customer in our system with the respect they deserve. We do not assume because your in our system, your a low life, but everyone hangs up on us and no one gives us a chance to speak. Consider listening to a debt collector next time they call you. Sure, we're trying to get you to pay, but listen good, because we're trying to ### your current situation and help you get the account resolved.

5) DO NOT GET DEBT COUNSELORS OR DEBT CONSOLIDATION LOANS WITH THESE COMPANIES ON TV! You pay these people to call us up and say "The balance is $1, 000? I can pay $400 now to close the account". YOU CAN DO THIS! You can settle your account, you don't need a third-party!

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1:41 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Asset Acceptance Unauthorized billing

I am a single unemployed mother. I received notice from my bank that a company, Asset Acceptance, LLC that $75.64 had been garnished out of my puny checking account. ? I have no idea who this company is, nor do I know how they were able to garnish funds out of my account without any notice, a hearing, or anything? I went to the courthouse yesterday and apparently it's a company that my ex-husband filed bankruptcy on back on '05 when we divorced. I do not owe them a penny and do not understand how this has happened. Needless to say, it's left me with no money for food or gas as I cannot afford to dole out $75 of my account for money I do not even owe.

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Amanda
US
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Apr 22, 2009 12:41 pm EDT

In 2007 I was Issued a credit card from Providian with a credit allowance of under $500.00. Because of changes in my job and added medical expenses I was unable to make regular payments.

My account balance increased greatly due to added interest and my account was sold to Asset Acceptance LLC. I was contacted by Asset Acceptance by letter and by phone and I was offered a settlement. I was told that i could either pay the whole amount owed, which far exceeded the original amount, or agree to make regular monthly payments for 6 months. I agreed to pay $100.00 a month for 6 months.

After 6 months I was offered another settlement which also exceeded the original amount and I was told that if i could not make that payment I must make the $100.00 a month payments for another 6 months and another settlement would be offered to me at that time.

I have paid over $1000.00 on this account; $900.00 in the last 9 months. This is far more then I ever charged even with added interest.

Asset Acceptance is ripping me off.

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shelia mitchell
Houston, US
Send a message
Dec 10, 2011 6:55 pm EST

im in6, 857.00 in debt i have no idea for what they only gave me asst acceptance llc and iwat to handle this but im not paying for something that i didnt do so what company ?

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shelia mitchell
Houston, US
Send a message
Dec 10, 2011 6:50 pm EST

im trying to find out what i owe you for

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Asset Acceptance Victim
Dallas, US
Send a message
Jan 27, 2010 7:04 pm EST

I would like to get with other victims of Asset Acceptance Asset and sue them!

Here is my story: it is 2010 and Asset Acceptance LLC has just stolen $5000 from my bank account. They claim it is from an old $900. visa from 1995. They severed someone with my last name in an other state. That person discarded the summons and Asset Acceptance automatically got a default judgment against me. They then used a Domestic Interstate Transference to transfer the judgment to the state of my residence and take the money plus 15years worth of interest from my account. They are cowards and crooks and they purposely sneak cases through courts without giving you the chance to fight it. Asset Acceptance knows that the only way to win is by default. You often need a lawyer to fight them which is so costly that most people just "give in to them".

I have learned that they constantly troll these blogs because they DO NOT want us to know about each other and they especially do not want us talking to one another. If you see any comments that support their tactics I can guarantee you it is just one of there "employee ### plants"

Organizing together is the key (just "Google" their name and you can see that they MUST be stopped)

I have no legal expertise I am just a another victim who is determined to stop them...I have created an email address just for this fight so feel free to write me at standup2scum@aol.com

Victims and Lawyers interested in representing a Class Action case against Asset Acceptance are always welcome to email me.
Sincerely Victim X.

Overview of Asset Acceptance complaint handling

Asset Acceptance reviews first appeared on Complaints Board on Jan 5, 2007. The latest review not my account was posted on Nov 13, 2013. The latest complaint not my account was resolved on Nov 13, 2013. Asset Acceptance has an average consumer rating of 4 stars from 30 reviews. Asset Acceptance has resolved 21 complaints.
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  1. Asset Acceptance Contacts

  2. Asset Acceptance phone numbers
    +1 (800) 545-9931
    +1 (800) 545-9931
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    Customer Service
    +1 (800) 505-5166
    +1 (800) 505-5166
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    Head Office
  3. Asset Acceptance emails
  4. Asset Acceptance address
    P.O. Box 2036, Warren, Michigan, 48090, United States
  5. Asset Acceptance social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
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Asset Acceptance Category
Asset Acceptance is ranked 71 among 248 companies in the Collection Agencies category

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