Ashley Furniture, North Brunswick, NJ / nothing done for 2 months about bad furniture delivered
Order Furniture which was delivered on 10/28/2008
Delivered in the rain hence Media Dresser and Dresser back cardboard got wet.
They do not ready Delivery Release Form!
I had to call them on 10/30/2008 to complain about the same.
They sent a service specialist with wrong information (cardboard is loose!).
Specialist came saw the stain, took pictures, and went back.
I called again after 2 day (they did not call) and again they send service specialist with the wrong information (btw, you have to schedule a date, cant get weekends, so all this requires you to take a day off! notorious 4 hour window). So you pay and wait for their mistakes. Guys could not do anything and took pictures and went. Recommended replacement of media dresser. Dresser he felt was according to manufacturing standard.
Called back next day. Nov 4th, 2008. Was told they will put a order in for cardboard and broken drawer (yes they had delivered broken furniture).
Nothing came in for 3 weeks. Called back today and was told the service manager (Cassandra) dropped the ball. She fells cardboard should not be replaced based on the picture. She will replace the media dresser as it had a broken dollar. I mean I payed $90 for delivery and they said I should just live with the water stain. Yes there is no one to excalate to. Complains on website does not go anywhere. An automatic email does come to you.
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