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Ashley HomeStore
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1.7 799 Reviews

Ashley HomeStore Complaints Summary

130 Resolved
655 Unresolved
Our verdict: With Ashley HomeStore's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Newest Ashley HomeStore reviews & complaints

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1:22 pm EDT
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Ashley HomeStore delivery

We purchased a couch a month ago and requested 8/10 as our delivery date as we close on our new house 8/9. Signed the paperwork and were promised 8/10. On 8/5 I get a call from Gina at the Shakopee, MN store saying she got my email to cancel my order. I never sent an email! She then proceeds to tell me that I never returned her call on 7/31 so she can't schedule delivery for 8/10 that we requested over a month ago! I told Gina and her manager Hector I'm happy to bring in my phone records because I never received a call on 7/31. Of course there's no record of the number called or time of day. Now they expect us to take an extra day off work the following week for delivery because THEY messed up. Not happening. This is terrible service and I expected better. I should've just ordered online but was trying to be nice and get Gina her commission for helping us. Big mistake!

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10:10 am EDT
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Ashley HomeStore delivery guy unethical behavior

I had a mattress delivered to my home from ashley's furniture in arlington texas on 8/2/18, and after the guy delivered my mattress he sent me a friend request on facebook. It's just my daughter and i in the household and this was very disturbing to me because has my address. Now i'm wondering if he has my phone number too. It's just very unsettling!

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4:31 pm EDT

Ashley HomeStore repair and customer service

I had the most horrendous experience with Ashley Homestore in Hazleton, Pa and their customer service in Northeast Pa at the phone number [protected]. About a year ago I purchased a leather couch and love seat from Ashley furniture in Wilkes Barre, Pa. While purchasing the furniture set, I was talked into buying the 5 year protection plan very heavily which now I regret completely. This extra couple hundred dollar protection plan was a complete scam. Within 4 months of having the couch I noticed the stitching on one of the arm rests were coming undone. I ignored it for a while and eventually gave their customer service a call when it had gotten worse. I had to jump through hoops by sending them picture after picture of the couch which I don't even believe they ever looked at. They finally got back to me and said they decided to have an outside contractor named Jose and Jose only to come to my house and look at the couch. Jose was only available 2 days a week for a couple hours during the day. I made it clear that I worked during the day and would not be taking work off to meet with this Jose. They insisted no other option was available and I am pretty much out of luck. I told them I purchased the extra protection plan that was stated to replace your furniture at no cost for any problems. Ruth Ann at customer service told me that it was only an accidental plan I purchased and it would not cover a manufacturer problem. Ruth Ann then told me that their products at Ashley Home store are made very poorly in a factory line and was probably just stitched up very quickly. When I told Ruth Ann that I was disappointed in that because I paid good money for the couch, Ruth Ann stated "You should be happy we are even gonna replace just the arm for you because you only paid $700 for your couches." I felt offended and insisted to Ruth Ann that I would not be disrespected by her. She told me to take it or leave it that they would take apart my brand new couch and replace the arm rest. I would advise nobody to ever purchase from Ashley Home Store in Northeast Pa EVER!

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8:27 am EDT
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Ashley HomeStore I am complaining about delivery

TERRIBLE DELIVERY SERVICE. We have been waiting for almost 3 months to get our bedroom set delivered. We bought our bedroom set 5/2018, they told us this was people's favorite bedroom set and we will get our delivery until June. Well, they keep rescheduling & the day they finally can deliver is (this Thursday 7/26/18) a day during the week & hrs they can only deliver is 2pm-5pm. Forget that we requested for our furniture to be delivered only a Wednesday or Saturday because we work, but no, they can ONLY deliver Thursday or else we have to wait another week to get delivered on a Wednesday. I spoke with the "manager" and it was not possible for them to work around my schedule...even though i been waiting for almost THREE MONTHS, I have to work around their schedule, & leave my job early so I can FINALLY receive my furniture ... I have to say the sales person that helped us with our furniture was amazing, but sadly the delivery department needs to be replace because they are taking the good experience that other departments offer. I will never buy from Ashley again. But, I wish the warehouse delivery department get reprimand for not taking the customer business seriously & not to try to work with your schedule after you spent $5000 for the company.
Location: Winston salem, nc 27106

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KMcG84
, US
Aug 04, 2018 4:33 am EDT
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Just wondering if you ever actually got your furniture? My husband and I purchased 2 sofas from our local Ashley store and we were told that they would be delivered no later than 8/2/18 and we would get a call at least 2 days out to give us a 3 hour time window. Well 2 or 3 days before the PROMISED delivery date I DID get a call from them; not to give me my 3 hour time window though, but to tell me there was a “delay” and they couldn’t get them to us until 8/8/18 now. Unfortunately for us, we had sold our old living room furniture to make room for the new stuff but all I thought I could do was just go along with it and have no furniture for practically a week with 3 kids and myself having a bad knee injury. Well after thinking things over and steaming from the ears for a few moments, I decided to call the store that we purchased from and let them know directly how dissatisfied we were and that they had lost a future customer all because their salespeople promise delivery dates they can’t make and that I would spread the word. The manager, John, asked me to hold for a few moments and surprisingly enough, he came back with a solution of sorts. I still couldn’t get my sofas on the promised date but he got me bumped up to technically this morning 8/4 instead of 8/8 AND to compensate us for our “troubles”, corporate is sending us a customer appreciation card/store credit for $400! So to say the least, maybe calling the local store directly back can be the squeaky wheel that gets the grease?... Good luck all!

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10:43 am EDT

Ashley HomeStore power leather sofas

I ordered two power leather sofas through Hay Needle, but the sofas are manufactured by Ashley Furniture. I ordered the sofas on June 22, 2018 with an expected delivery date of July 6-13. A couple of days later, I received notification that the sofas were out of stock and there would be a delay. The next day I received a notification that the sofas would be shipped out on July 6, 2018, but the expected arrival date would be July 26, 2018. When I called Hay Needle and spoke to Jasmine, she stated that the manufacturer was Ashley Furniture and Hay Needle had no control over Ashley as to when the product would be shipped.

I called Melissa in Customer Service at Ashley Furniture (corporate office) and she said they have no way of accessing info directly from the consumer and that I would have to ask Hay Needle to contact them. I was then escalated up to Sheila in Consumer Affairs who was a complete [censored] and so bored with the conversation and couldn't/would't provide any other information either. She said if Hay Needle told me July 26, then that's the date I should go by because they can't/won't tell me why it would take 20 days to get from Arcadia, Wisconsin to Las Vegas, Nevada. Sheila wouldn't provide me with the initial of her last name, or her employee number and sounded like a COMPLETE [censored]!

Bottom Line: When you order from an online company, make sure the product IS NOT MANUFACTURED BY ASHLEY FURNITURE because you will be sorry!

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10:06 am EDT

Ashley HomeStore couch, loveseat, recliners

Bought my Ashley furniture over 5 years ago.
After 2 years it started cracking and peeling on all 4 pieces. Took pillow to local Ashley and they said they could not help me. I have made numerous attempts to get this rectified to no avail. I get the run around from everyone. I have since has to buy new furniture and stored all the furniture in garage. Until someone listens.

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3:30 pm EDT

Ashley HomeStore product and warranty

I purchased a living room set from Ashley Furniture on April 21, 2017. The furniture was delivered on May 30, 2017. It is one year and two weeks later and the side of the couch buckled completely. I purchased an extended warranty which I was told would cover anything at all that happens to the furniture for 5 years. When I called to have the couch repaired, I was told that the extended warranty did not cover structural damage of the furniture. They told me to call Ashley direct. Needless to say that the response I got from Ashley was they would give us the name of a repair person that we could pay for out of pocket. So $450 for an extended warranty that covers absolutely nothing. I was given a 5 year payment plan for a piece of furniture that didn't last one year. Ashley customer care was not willing to help, and AMTrust Warranty corp would not assist us at all.

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1:22 pm EDT

Ashley HomeStore customer service, delivery & product quality

Ordered almost 10, 000 worth of furniture, most of which was supposed "custom". Delivery drivers arrived in the last absolute window of the 3 hour time frame I was set to wait.

First contact, driver complained on a Thursday about how he had already worked 33 hours and about how he was so tired. Loading in process was slow, and consisted of multiple breaks.

Upon inspecting the furniture, freshly unwrapped from truck discovered nicks and chips on edges of most of the pieces. Contacted customer service and was told to wait another 4-6 weeks for replacement pieces. This would leave us with half an nonfunctional bedroom set. Bottom line, refused entire custom order bedroom set.

Service representatives didn't care, nor did the drivers. Actually they seemed to act as if this happened all the time.

After drivers left and began inspecting a $800 chair and autumn, found 3 of 4 legs nicked and scratched. This discovered giant scrape and hole in my ceiling of my bedroom, a smashed out walk-way light, deep tire track ruts in freshly seeded grass along my driveway, small bits of garbage all over my front driveway, and 3 piece of plywood left from the delivery.

Corporate customer service contacted me and pretty much washed their hands of the situation and are forcing us to file claims with the trucking company that they hired. What company with any type of integrity does this? I would have never hired that trucking coming to come on my property. We have had many custom order deliveries to our home with zero problems in the last 3 years. Nor have I ever been told that I need to file a claim for a company.

Company is supposed to be sending replacement legs for chair, but I doubt they will arrive in much better shape.

This experience greatly reinforces some of the red flags I noted during the sale process. #1. Be sure to refuse anything that is damaged #2. Multiple sales reps questioned us when we declined the furniture protection plan. Here is the light bulb moment. This happens a lot and they do not make/stock/ sell quality products and there is really nothing custom about their orders.

The only reason is takes 4-6 weeks is because they ship everything over from overseas.

We are beyond disappointed and had 5 additional rooms to furnish in my home. If we spent almost $10, 000 on one room, what might we have spent on additional rooms.? Company has now potentially lost over $60, 000 from these actions, not to mention the number of people we will personally influence because of this situation.

I have discussed this with their director of corporate customer service and he simply didn't care either. They do not value your business and are inundated with these type of situations.

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3:59 pm EDT

Ashley HomeStore returns - customer service

Bought two sets of bar stools in store. They ordered the wrong height. I called to see what could've done when I realized they did not fit under the counter. They said once it is delivered to your house there is nothing that can be done. I had to refuse delivery. However they delivered the stools when I was not home. They were hours before the scheduled delivery and did not call me to let me know. Months later I am still dealing with customer service who hardly ever call me back. They keep saying it is my fault for excepting them. Terrible customer service.

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11:13 pm EDT

Ashley HomeStore 3 couches

6 yrs ago on the memorial day sale I purchased 3 couches. My adult son and I live together with no small children. My couches all began to peel at the same time spreading small pieces all over my home. I contacted Ashley warranty dept and was told I cannot be helped because the warranty expired 3 months prior my son myself and my dog have been getting sick, repeatedly and my animal now has been diagnosed with Cancer and going through chemo. The peels end up everywhere. The floor, dining table, in our hair, our clothing, the shower, car, on our company etc. Its not fair for 2 years I've been getting the run around. I'm hung up on, left on hold until the call abruptly ends, told to call back on a specific day to speak with a specific person, when done I'm told they cant help me, I'm told to call another number the list goes on. On a very unsatisfied costumer.

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7:55 am EDT
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Ashley HomeStore hector reclining sofa and loveseat

Went to the Ashley Furniture Homestore in Layton Utah on May 26th 2018 for the first day of their Big 3 day Memorial Day sale, to purchase the Hector Reclining Sofa and Love Seat. It claimes reg. price 2649.99 now only 599.99 a savings of 77%. It was on the front page of their add. Hostess at the store asked us what we were looking for and when we told her, she told us they were already sold out, but she could show us other deals that were similar. (one cost 799 and had a chair instead of a loveseat, and one that was 1, 000.00. I feel it was a bait and switch situation. Never in the add did it say there was a limited quantity. I feel they advertised this great deal just to get people in the door with no intention of actually having the product to sell.

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6:57 pm EDT

Ashley HomeStore manager of the store

On 5/15/18 at approximately 1000 hours, i found a tv stand on the ashley furniture store web sight that could hold my 70" tv that i just purchased. The web sight online advised me that if i was a new customer i am entitled to 10% off a online purchase. I contacted a male representative at the el centro, ca store for more information. He stated "you can come in and see it and he would match the 10% discount". At approximately 1400 hours, my wife and i drove approximately 12 miles to the store to look at it. A female representative met us at the door to help us out. We asked her about the tv stand and advised us that they already sold the floor model. I asked her if she would honor the online 10% new customer discount. She stated"i need to talk to my manager". The manager walked up to us, didn't even introduce himself(maybe because his head was full of himself) and just looked at the computer screen. He finally asked"do you have proof of the 10% discount, i advised him that the company would send it to me within 24 hours. He looked and talked to us like lower class people. I was wearing my bulova watch and my 3 diamond 14k wedding ring as my wife was wearing her wedding ring. I was willing to pay for that stand in cash.(over 500.00). When managers at this store profile people, they need to listen to people more carefully.(my wife and are both college graduates). I advise people to make the drive to yuma, az and look first at furniture row before you purchase any furniture. Tommorow 5/16/18 my home furniture will be delivered from furniture row. The city says, " buy local" i will not buy local ever.

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2:05 pm EDT
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Ashley HomeStore bedroom set delivery

I ordered a bedroom set and mattress from ashley mississauga location on Mavis road. They set my delivery for 12 may 2018 . I received delivery confirmation on Friday, I opened my old furniture and garbage whole and cleared my room but delivery never showed up. I reported that to store and they replied aggressively that they don't have any thing to do with delivery, I have to call guest service but they was closed on Sunday . And today on Monday I called guest service they ask me to rebook I stated my condition that me n my family sleeping on floor from Saturday night. But they said they only have Friday to rebook . Me and my family are very disappointed and suffering from this situation because of ashley. I ll never visit Ashley and I ll recommend every body to to waste ur money at ashley. I will consult with lawyer to deal with this situation. Thanks. Regards Jagwinder Grewal [protected]

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9:21 am EDT

Ashley HomeStore scamming extended warranty

In Dec 2012, I purchased a set of furniture from Ashley in Toronto. I also purchased $200 extended warranty plan upon salesperson insist with the term of 5 yrs protection. He informed me that if I don't use the warranty, The money will be refunded at the end of the 5 yr term. Whereas I didn't use the warranty, I referred to the store in Jan 2018 for refund however, they started playing and passed me to different departments, the initial company (Avantage) and... yesterday, they eventually told me that I'm able to use that $200 in case of purchase of $500 from one of Ashley stores!
They appreciate there is NO clause indicating this decision. They apologized about the salesperson who forgot to tell me this condition. I couldn't find any place to escalate the case and getting desperate now and my wife advised me to forget that $200, as donating to some greedy thieves. Ashley is not trustful. They're not loyal to their black and white agreement. This was my experience and pass it to every one not to take another victim.

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pissed off2025
, US
May 23, 2018 3:28 pm EDT

ok 11 month old sofa peeling was told it was due to normal wear the sofa is a disgrace
wont give me a credit to trade up to something better so I can pay difference want s to trade me for same sofa with defective inferior fabric and expect that will be ok its not
so do we consumers have any rights legal remedies
They truly suck

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8:31 am EDT

Ashley HomeStore uncomfortable expensive furniture

I bought a damask dark brown leather furniture set. I hate it! I paid almost 5000 dollars for it. Its a beautiful set but not user friendly. I bought it in october, No one even sits on it because its either too hot or too cold. Ive tried putting covers on it everything slides off. My kids wont sit on it. When I lay to on my side on the couch it hurts my legs. The area where the two recliners come together hurt my legs when Im lying on my side and leave indentations in my legs. When I sit on the couch my legs dangle and it hurts the back of my legs. No one explained to me that leather was like that. I feel we did not get very good service it was all about making the 5000 dollars. I am so dissapointed I asked to even trade for a lesser value set and they will not bend. I hate ashley furniture im now stuck with a set that no one likes or will sit on in my living room they are horrible to rip people off like that. All I asked for was a lesser value set so my kids would have somewhere to sit. I feel I got ripped off on this set of furniture. All I want is comfortable furniture in my home!

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9:28 am EDT
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Ashley HomeStore glider recliner

On March 25, 2016 I purchased a glider recliner for $462.23 (including taxes). In June 2016 Ashley's replaced a part underneath the glider. At the time of purchase I did not purchase the extended warranty. A few months ago I went to my local Ashley's store to make a complaint regarding the fabric on the arms of the glider wearing down. They suggested I contact the repair store and have them come and look at it. I did call. It was going to cost $80.00 for the service call. Have no idea what it would cost to replace the fabric or the gliders arms. I decided not to follow through. Now the glider is making squeaking noises and there is a black substances coming from the bottom of the glider. If you check your records you will find that I have purchased other items from Ashley's and have been faithful and paying customer. I would appreciate any assistances you can give regarding this matter. At this time I am a very dissatisfied customer.

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Update by Diane Tittle
Apr 18, 2018 9:29 am EDT

Zip code is 25302

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4:54 pm EDT

Ashley HomeStore damaged furniture

I purchased Furniture 8 months ago and when it was delivered it was damaged, they have made three attempts to deliver the corrected merchandise and they failed all three times, merchandise was still damaged, and they also made two attempts and came to my home after 9:30 in the evening which I did not answer the door. I have made over a hundred and twenty phone calls and several emails trying to get my issue resolved, the only thing they will do is keep redelivering damaged merchandise to my home. I have taken off several days of work to have the furniture delivered correctly and I don't feel that I should have to keep doing this. I have asked that they just come pick up the merchandise since they can't get the correct merchandise delivered to me and they refuse to. I have called the store over 35 times to speak to the store manager, they are never available or they are out for the day. I have asked 15 times for the store manager to call me back and not once have I received a phone call, it is the same thing if I go to speak to supervisor, the supervisor is always on lunch. I am not sure why I'm getting such a run around when the solution is very easy, come take the merchandise back or credit me for the damage merchandise.

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1:19 pm EDT
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Ashley HomeStore delay in delivery of furniture and wrong furniture delivered

Hi

My name is Varun Jain. Unfortunately I was a recent customer at Ashley's furniture.

This is with regards to my order for furniture that I purchased from Ashley furniture on E Mayo Blvd in North Phoenix. Order placed on 1/28/18, Order number [protected].

The overall experience of going through this order and its delivery has been the absolute worst experience I have had in a long time. My wife and I spend an unimaginable amount of time trying to troubleshoot this order at various points.

To begin with, the day we placed the order, we spent almost the entire day picking furniture, which was based on information provided by the sales person- Erik Johnson. There was a lot of "leading on" and falsifying information and deliberate misappropriation of facts and offers to make us keep picking furniture, based on false promises.

I am a surgery resident and my wife is a human resources person at a corporate, both with busy schedules, therefore needed to pick furniture prior to moving in to our new house.

"EJ" figured that out and kept making promises which he was unable to deliver, and never had any intention to deliver in the first place.

1. Regarding financing, we were promised a 0 % interest financing for 60 months for the entire amount. That eventually never happened. It was only a portion of the bill and that too for 24 months.

2. A living room set we selected was outrageously marked up / inflated (to allow a 50 % discount). I found a cheaper price at another online site which the store refused to acknowledge and match and simply gave excuses.

3. The worst was- a bedroom set we selected, costing $3000, with 50% off, totaling $1500, was displayed with both, a dresser and a chest of drawers. This was never mentioned while he was selling us stuff. At billing when it came up, it seemed overpriced at that point, which I discussed with EJ, contemplating cancelling that and looking elsewhere. To this, he discretely ( acting sneaky and falsely favoring), said he could add that on to the order, no problem. However, behaved secretive and said, " I can't add it right now as my manager (Dan) is around, but when he goes back I will add it on to the order". When we were getting it billed, I reminded him about what we spoke about, and he then passed it off by saying, he would add it at the back end and send me a screenshot/provide a print out the next day. The next day my wife and I called back and when there were weird responses, I went to the store. There I was told he would be unable to provide that, but still tried to assure me it had been added. Next day I called again and insisted on wanting something in writing to reflect the order, to which he again refused. At that point I was annoyed because I knew I was being taken for a ride and just needed that accepted. I asked him, if the order arrived and the item was not there, what would my option be ( since I did not have anything in writing). To that his cheeky response was, " well, you could come back and I can give it to you at 50 % off, which is basically the regular price for anyone walking in"...These all being unacceptable responses, as a result of false promises. When I called him out on that, he became hostile and started saying things like, " i was trying to help you and do you a favor, but now I don't feel like doing that".

4. Another thing that happened when we had gone back to finalize the bill and make the payment, he offered to add on a plate set and table mats with the order, but again was not willing to provide anything in writing, and simply stated that it will be shipped to you separately. This again was something I knew, was being out rightly falsified to my face.

At this point I was exhausted, since we had spent an incredible amount of time on the weekend which is the only time we had for all this, and knew that I would not be able to take care of this during the week. We just wanted to get this over with so decided not to argue, just pay what was being asked and get whatever we could at their mercy.

5. The ordeal did not end there. The delivery took multiple attempts, because part of the order was not delivered initially. In addition, wrong products were delivered. The next date for delivery, again, a wrong part was delivered, as a result of which the bed was never assembled because the footboard was not delivered. The bed remained dismantled for the next 3 weeks, needing us to sleep on the mattress.

Repeated phone calls to the store in this regard was met with minimum help or sympathy.

I just did not want to bring up the ordeal with the salesperson till the entire order had been received.

I am bringing this all to your attention in detail now, because I need this to be looked at, because this sort of harassment and dishonest is unacceptable especially in the sales business. It is almost criminal, akin to fraud.

I have read other customers reviews and have read similar incidents. I would like to believe this is not a tag associated with the Ashley brand, but I do need action to be taken, else things like will this continue and salespersons will keep engaging in these sort of practices because they know they can.

I will wait for a response, failing which I will be forced to escalate this matter.

Sincerely

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3:19 pm EDT

Ashley HomeStore ashley furniture durablend sofa and loveseat peeling

Shame on Ashley Furniture! DuraBllend"sofa and loveseat PEELING.

An Ashley Furniture"Dura blend"sofa and loveseat were purchased for me as a gift by a family friend. Dura blend is, allegedly, a combination of real leather and faux leather. It wasn't long before there was some minor peeling on both pieces which escalated into extreme peeling. This should NOT be happening within a few years of minor use. Both pieces are peeling in places that are never even touched! It need not be used - it shreds itself. The quality of the material (DuraBlend) is cheap!

Every day, all day, with chronic back pain, I pick up pieces of the sofa and loveseat. I find pieces on my clothing and in the shower... everywhere! I weigh 98 pounds and have no pets. The sofa and loveseat continue to peel and come apart. There is no excuse for such poor quality.

On the DuraBlend information card the first descriptive word is - durable! That word should have a question mark following it. (Durable?)... Another descriptive phrase on the card is"sophisticated look and feel."Please see the photos. Does that say sophistication? It should say -"Belongs in dumpster."Sophistication? I am embarrassed to invite people into my home. When I do, they always leave with pieces of the sofa and loveseat attached to their clothing. A souvenir of"sophistication."

Stated on the tag is -"Made by Ashley furniture Industries, Inc."Well Ashley, I need a replacement sofa and loveseat of a similar color and shape - but pieces that will not peel that are actually durable and sophisticated in look and feel.

Signed,
Sick of looking at shredded furniture claiming to be"durable."

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6:07 pm EST

Ashley HomeStore electric recliner sofas

Electrical recliner sofas I bought this sofas in 2015 after a couple months they start peeling I go back to the store with pictures after they saw them they told me to send them three pictures of the sofas they were nice and they told me that they want to help, this store is located in North Brunswick New Jersey on route one after that they give me another contact from some lady saddle which I was calling her and emailing her for a couple months finally on the end she respond and she give me another contact email and phone number she said to me that I can ask for Joe and he's going to repair my sofa I don't know where they're located but I'm gonna give you the phone number [protected] and email [protected]@ashlyHs.com just to let you know that this guy was lying to me for seven months he was saying send me the picture and then he was going to lose the picture when I call back he told me to send them again and again and that was going on and on into thousand 17 before Christmas time she told me finally did he order the material, and you don't call him again because he's gonna call me back when the material is there and he's going to come to fix the sofa now it's March 2018 and he call me and he told me to send pictures again because he didn't even remember what he was lying to me so I send the pictures again and after two days he call me back he said that they discontinue this product and he cannot help me three years They were wasting my time and lying to me now I'm going to call Better Business Bureau and I suggest you everybody who has a problem to call there to

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Ashley HomeStore Customer Reviews Overview

Ashley Homestore is a popular furniture retailer that offers a wide range of stylish and affordable furniture options for every room in your home. Our website, ashleyfurniture.com, has received numerous positive reviews from satisfied customers who have praised our high-quality products, excellent customer service, and affordable prices.

One of the most commonly mentioned positive points in Ashley Homestore reviews is the quality of our furniture. Customers have consistently praised the durability and sturdiness of our products, as well as the stylish designs that are available. Many customers have also noted that our furniture is easy to assemble and looks great in their homes.

Another positive point that is frequently mentioned in Ashley Homestore reviews is our excellent customer service. Customers have praised our friendly and knowledgeable staff, who are always willing to help with any questions or concerns. Additionally, many customers have noted that our delivery and installation services are prompt and professional.

Finally, customers have also praised the affordability of our products. Many have noted that our prices are competitive with other furniture retailers, and that the quality of our products is excellent for the price. Additionally, many customers have noted that we offer frequent sales and discounts, making it easy to find great deals on the furniture you need.

Overall, Ashley Homestore has received overwhelmingly positive reviews from satisfied customers who have praised our high-quality products, excellent customer service, and affordable prices. If you're in the market for stylish and affordable furniture, be sure to check out ashleyfurniture.com today!

Ashley HomeStore In-depth Review

Product Range:

Furniture Selection: Ashley HomeStore offers a wide variety of furniture options for every room in your home. Their living room collection includes stylish sofas, comfortable recliners, and elegant coffee tables. The bedroom selection features beautiful bed frames, cozy mattresses, and spacious dressers. In the dining room category, you'll find sturdy dining sets, sleek buffets, and chic bar stools. Additionally, Ashley HomeStore offers a range of home office furniture, including functional desks and ergonomic chairs.

Home Decor: Ashley HomeStore has an impressive range of home decor items to enhance the aesthetics of your living space. From plush rugs that add warmth and texture to your floors, to stunning lighting fixtures that create a cozy ambiance, they have it all. Their collection of wall art includes captivating paintings, eye-catching mirrors, and unique sculptures. You can also find a variety of accessories like decorative vases, stylish throw pillows, and elegant candle holders to add the perfect finishing touches to your home.

Pricing and Value:

Competitive Pricing: Ashley HomeStore offers competitive pricing for their products compared to other furniture retailers in the market. They strive to provide affordable options without compromising on quality.

Value for Money: The furniture at Ashley HomeStore is known for its high quality and durability. They use premium materials and employ skilled craftsmanship to ensure that their products stand the test of time. Considering the reasonable prices, customers can expect great value for their money when purchasing furniture from Ashley HomeStore.

Customer Service:

In-Store Assistance: The sales staff at Ashley HomeStore is known for their exceptional level of assistance. They are knowledgeable about the products, helpful in guiding customers through their options, and willing to answer any questions. Their friendly and professional approach ensures a pleasant shopping experience in-store.

Online Support: Ashley HomeStore's customer support team is highly effective and responsive when contacted through their website or other online channels. They promptly address customer inquiries, provide assistance with online orders, and ensure a smooth online shopping experience.

Delivery and Shipping:

Timeliness: Ashley HomeStore's delivery service is known for its punctuality. Customers can expect their products to be delivered within the promised timeframe, ensuring a hassle-free experience.

Packaging and Handling: Ashley HomeStore takes great care in packaging and handling furniture during the delivery process. They ensure that products are well-protected and arrive undamaged, giving customers peace of mind.

Return and Exchange Policy:

Flexibility: Ashley HomeStore offers a flexible return and exchange policy. They make it easy and convenient for customers to return or exchange products, with minimal fees or restrictions. This allows customers to shop with confidence, knowing that they have the option to make changes if needed.

Refund Process: The refund process at Ashley HomeStore is efficient and transparent. Customers can expect to receive their refunds within a reasonable timeframe, ensuring a smooth and satisfactory resolution to any issues.

Online Experience:

Website Navigation: Navigating the Ashley HomeStore website is a breeze. The website is well-organized, with intuitive product categories and a user-friendly search functionality. Finding the desired furniture or home decor item is quick and easy.

Product Information: Ashley HomeStore provides comprehensive and accurate product information on their website. Customers can access detailed descriptions, specifications, and high-quality images, allowing them to make informed decisions when purchasing furniture online.

Overall Shopping Experience:

Atmosphere: Ashley HomeStore's physical locations exude a welcoming ambiance. The stores are well-maintained, clean, and thoughtfully laid out, making it easy for customers to browse and envision furniture in their own homes.

Satisfaction: Customers generally express high levels of satisfaction with their shopping experience at Ashley HomeStore. The ease of purchase, wide product availability, and helpful staff assistance contribute to a positive overall experience.

Reputation and Trustworthiness:

Customer Reviews: Customer reviews and ratings of Ashley HomeStore are generally positive. Customers appreciate the quality of the furniture, the competitive pricing, and the excellent customer service provided by the company. However, there are occasional negative reviews, highlighting issues such as delivery delays or product defects.

Industry Recognition: Ashley HomeStore has received various awards, certifications, and industry recognition, which speaks to their reputation and trustworthiness. These accolades demonstrate their commitment to providing high-quality furniture and exceptional customer service.

Sustainability and Ethical Practices:

Environmental Responsibility: Ashley HomeStore is committed to environmental responsibility. They prioritize using eco-friendly materials in their furniture production and strive to reduce waste throughout their operations. By choosing Ashley HomeStore, customers can support a company that values sustainability.

Ethical Sourcing: Ashley HomeStore ensures ethical sourcing of materials and promotes fair treatment of workers throughout their supply chain. They prioritize working with suppliers who adhere to ethical standards, ensuring that customers can feel good about their furniture purchases.

Additional Services:

Financing Options: Ashley HomeStore offers a range of financing options to make furniture purchases more affordable. Customers can take advantage of installment plans or credit programs, allowing them to furnish their homes without breaking the bank.

Design Services: Ashley HomeStore provides quality design services to assist customers with space planning and interior design. Their knowledgeable design experts can help customers create the perfect layout and choose furniture pieces that complement their personal style and preferences.

How to file a complaint about Ashley HomeStore?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Ashley HomeStore. Make it specific and clear, such as "Defective Furniture Delivery from Ashley HomeStore" or "Poor Customer Service at Ashley HomeStore."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Ashley HomeStore. Mention key areas such as product quality, customer service, delivery, warranty, and after-sales support. Include specifics about any transactions, such as dates, order numbers, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Ashley HomeStore. Explain how the issue has personally affected you, whether it be inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Ashley HomeStore. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, exchange, repair, or apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly communicates the issue and your desired outcome.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Ashley HomeStore or from other users who have had similar experiences.

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Contact Ashley HomeStore customer service

Phone numbers

1800 477 2222 8800 505 4223 More phone numbers

Website

www.ashleyfurniture.com

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