Art Van Furniture / king koil queen mattress-horrible!!

Chesterfield, MI, United States Review updated:

We -are still paying on!!! a $2000.00 King Koil Queen Sz.Memory foam Mattress purchased in 9/07. It is NOT what we expected-very uncomfortable, no support-stiff/sore backs, hips every morning-horrible!!! Art Van sent out a "service tech"-he measured the depth of the mattress/said all was normal and that's it-called the store in Chesterfield, MI were we bought it-the
nasty supervisor we spoke with said there was nothing they could do-my husband let her know we'd spent alot of $$ @ Art Van over the years and
we'd like some real response to our dissatisfaction-to be exact-get King Koil to take back their unsupportive, expensive mattress-and refund our $$!! Art Van furniture will not see any more of our
hard earned $$ EVER AGAIN!!!
S & K T

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  • So
      Jul 09, 2009

    Would you buy a new car, drive it for a year and then take it back to the dealership and say "This car is not comfortable and no longer suites me. I want a new one."? No way! Then why would you think Art Van should take back your USED mattress after a year because you don't like it. Sounds like you are being very unfair and unreasonable.

    +1 Votes
  • Su
      Nov 08, 2009

    Art Van is full of ____!!! I bought a $1800.00 mattress on sale for 50% off, with promises and so on. Long story short, it was not even a FIRM matress which the Livonia Sales clerk told me it was, NEXT DAY DELIVERY, "not when there is a sale, WE are too busy", found out that their SATISFACTION GUARANTEE is only good for 30 days (when I took them to small claims court), and the 15 year warranty on the mattress, well mine was measured and found to be very defective, but they claim it had a stain on it...there was no stain. When trying to get them to replace it due to increasing back problems from sleeping on it (I am 49), the general manager in corporate said there is no such thing as firm and laughed in my face, when I told them I can't even sit on the side of it without slipping off, more than 3 supervisors told me "beds are not made to sit on" and "sitting on a mattress anymore than 30 seconds is considered excessive", well... I tried to file with Better Business Bureau, they refused to accept the report saying it was stained!!! That is the is NOT!!! Sone one told me now that if they are a member of BBB, BBB never accepts a complaint from one of their paying BBB members...could that be why there were no records of any complaints for any Art Van. Also in small claims court, I was not even able to tell the whole story, Art Van stopped me and showed the judge warranty that I never ever saw and the case was dismissed. MICHIGANS MATTRESS LEADERS, what a laugh!!

    0 Votes
  • Re
      May 05, 2010

    I highly doubt they told you they could not deliver next day due to the sale and how busy they were. There are other reasons, however, that they may not have been able to deliver next day. As far as the SATISFACTION GUARANTEE, well, that is printed right on the back of your reciept that you signed agreeing to the terms and conditions. How long should the guarantee be? One year? Two years? how about three? There has to be stipulations on how long you can sleep on a mattress and expect a store to take it back. And last, The warranty information came attached to your mattress straight from the manufacturer. If you did not take the time to read it, that is your fault, not Art Van's. If a judge dismissed the case then obviously you had no case.

    0 Votes
  • So
      Jul 04, 2010

    I agree with all the complaints regarding the King Koil foam mattress and its comfort issues. I bought it at Art Van in Howell and was very satisfied with it until the last two months. Both my girlfriend and I have been waking with back pain. Art Van came out and determined the mattress was fine and showed only an inch depression in the middle of the mattress and that an 1 1/2 is necessary for any action to be taken. Obviously this product breaks down much to quickly, I haven't even had it a year. I'm still dealing with Art Van in Howell, they sent two techs out and still haven't told me they wont refund my money. I was told I have to deal with the general manager, however I don't expect that I'll get a refund.

    +1 Votes
  • Su
      Sep 22, 2010
    Art Van Furniture - Bad business model
    Art Van Furniture
    United States

    15 percent restocking fee never mentioned at purchase but hidden in the fine print. Item doesn't fit up stairwell according to their delivery people and I get hit with a 200.00 bill plus 80.00 delivery charge to send it back. Bad business model.

    0 Votes
  • De
      Oct 28, 2010

    your fault. why should art van pay for your mistake. it could have stayed on your first floor. you bought it it was in the house. your fault that it didnt fit where you wanted it.

    0 Votes
  • Te
      Aug 20, 2013
    Art Van Furniture - Bed Bugs
    Art Van
    United States

    Bought a king size mattress set at Art Van and found out we had a infestation of Bed Bugs.. . so bad it was recommended we throw away mattress and box frame.


    Terrified to sleep

    0 Votes
  • Su
      Apr 09, 2015

    I am having the same problem with the same brand mattress. I bought the king koil king size foam mattress and three months later my back and shoulder was hurting. I was told by the service guys that the foam mattresses are perfect when you do the pure sleep test but when you get them home, the mattress soon is too soft and sags in the center. He went on to explain the salesman should sale mattresses that are a little firmer than the one actually chosen to adjust for the sag three months later. I wish I had knew this then. I have not received a new mattress and have slept on the couch many nights to avoid back pain. I purchased this set for 2600 dollars and the expensive mattress cover and rails, so there are no stains but still in pain. I asked if I could return the mattress and receive one a little firmer, but of course no, not until the serviceman deems it defective. I will never purchase such a mattress again from Art Van where they are the ones who push there 25 year warranty bull**** down the customers throat.

    +1 Votes
  • Nu
      May 17, 2015

    Same problem here. They sold us a bed, that when in the store was Very comfortable. That's Not what we got. We got a POS mattress that is Worse than sleeping on concrete! Very Deceiving Salespeople! I was sleep deprived for a week (on top of the 6 years with our old mattress), not to mention the Horrendous pain I was in. We WILL be taking them to court! I promise you that!

    0 Votes
  • No
      Apr 07, 2016

    Agree - this mattress (and the joke of a warranty that went with it) is horrible! I bought it about 5 years ago, spent about $1500 and was told there was a 25 year warranty. It started breaking down after about 3 years and it has now been 5, my back is killing me and I have to sleep with a pillow under it! Tech came out today and I was told that it has to be sagging at least 1 1/2" to be covered and that mine wasn't enough. There is no way I can keep it until it's that bad!! I will not buy a mattress at Art Van or King Koil again.

    0 Votes
  • Ca
      Apr 21, 2016

    I wish I would have found this review site sooner. I bought my king koil foam mattress 6 months ago at the Art Van off Woodward near Royal Oak and it was great until this last month. It has become very soft and is caving in to the point that my back and shoulders are aching everyday. I weigh 125 pounds and sleep on the bed alone so I see no reason a mattress that costed almost $2000 would be this broken down already! My back is in pain on all of my pressure points within minutes of laying on it to the point I now am sleeping on the couch to relieve the pain while I search for a solution and replacement. I'm very disappointed and shocked this isn't more widely known to where these things would be pulled off the shelves or greatly reduced in price. My first mattress I ever bought was a $700 Sealy and it lasted 10 years without ever causing me this kind of discomfort. I am calling the store and manufacturer this week and will update my results here.

    0 Votes
  • Jo
      May 16, 2017

    I am going thru the same thing now...was told I could return mattress, pay a fee of $149. Mattress is very hard, not like what was in the store, told to walk in my knees and on my feet to break in mattress. Never heard if anything so stupid. Considered pur cashing a floor model, of course more $'s. Do not want a dirty mattress for the money being paid. Long story short asked for a refund, guess what no refunds. Not sure what is to b done, already purchased a new mattress.

    0 Votes

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