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1.6 132 Reviews

Art Van Furniture Complaints Summary

18 Resolved
114 Unresolved
Our verdict: With Art Van Furniture's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Art Van Furniture reviews & complaints 132

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10:59 am EST
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Art Van Furniture cheap construction

I bought a table and chairs from the Mission Hills Collection that were described as;

Construction: Constructed using veneers over wood and select solids.

The select solids turn out to be plastic! All the trim on the set is plastic that scratches easily and shows white against the dark oak set color. I called corpotorate and set up an in home visit from their repair people. They said it was a cheap set, what do I expect! I was told I should have shopped at Gormans if I wanted quality. I called back to coporate and was told that they will not take the set back as it is over the 30 day return period. I can pay to have the plastic repainted or they will give me 15% off a new dinning set. This is crappy service. I'll take my money elsewhere.

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Update by Detroit_Tim
Jan 19, 2010 11:08 am EST

I contacted the BBB after posting here and guess what? Art Van called me today and will credit me the purchase price of the old table and give me 15% off a new table. Thanks BBB.

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1:36 pm EST
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Art Van Furniture false advertising

Art van is full of _! I bought a $1800.00 mattress on sale for 50% off, with promises and so on. Long story short, it was not even a firm matress which the livonia sales clerk told me it was, next day delivery, "not when there is a sale, we are too busy", found out that their satisfaction guarantee is only good for 30 days (When I took them to small claims court), and the 15 year warranty on the mattress, well mine was measured and found to be very defective, but they claim it had a stain on it... There was no stain. When trying to get them to replace it due to increasing back problems from sleeping on it (I am 49), the general manager in corporate said there is no such thing as firm and laughed in my face, when I told them I can't even sit on the side of it without slipping off, more than 3 supervisors told me "beds are not made to sit on" and "sitting on a mattress anymore than 30 seconds is considered excessive", well... I tried to file with better business bureau, they refused to accept the report saying it was stained! That is the issue.. It is not! Sone one told me now that if they are a member of bbb, bbb never accepts a complaint from one of their paying bbb members... Could that be why there were no records of any complaints for any art van. Also in small claims court, I was not even able to tell the whole story, art van stopped me and showed the judge warranty that I never ever saw and the case was dismissed. Michigans mattress leaders, what a laugh!

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9:28 am EST
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Art Van Furniture stinks

I bought an expensive kitchen table and chair and within two years, the finish dulled and weakened leaving the table vunlerable to scratches and water rings. The service person could give no reason why the finish looked the way it did but he was "sure it wasn't covered."

I bought the warrenty but of course Art Van said it is not covered. I wrote letters the headquarters and still no help. I have been a customer for over 10 years and they could care less!

I was on hold forever and the woman I spoke to was rude. I will never shop at any of their locations again! I advise everyone against buying anything from them, it is not worth it!

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deliveryguy
, US
Oct 28, 2010 4:35 pm EDT

two years? its called ware-and-tare. thats what happens when you use something. why is its art vans problem?

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Loca B.
, US
Oct 10, 2010 3:13 pm EDT

Please check this website about this unethical practices of Art Van and spread it around:

http://unjust-enrichment.com/index.php

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3:01 pm EDT
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Art Van Furniture sold defective furniture

Bought recliner and sofa, which arrived in disrepair. Then have had 5 visits, soon to be 6 to put new mechanisms in chair, whole new spring system in sofa. It's just now a year, with all these problems, how could it ever last much longer? *** furniture, will never buy again. I bought this furniture at Art Van Furniture in Battle Creek, MI. I've had to deal with one rude lady during our many phone calls and I've wasted 15-20 hours of my time waiting around for people to come fix it again and again.Next time I will shop somewhere else.

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3:30 pm EDT
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Art Van Furniture terrible service

We bought a leather couch from art van along with the lifetime warranty in 2007. Within the first 6 months the color and dye was wearing off. Called service and they came out and replaced the seat cushions, but said this was a courtesy only. Well, the color has worn off again, and service came out and refuses to do anything about this problem. Told us that it is normal wear and tear. A leather couch should last for years. My kids have a leather couch that we gave them and it is at least 15 years old. No problem with the color. I am very upset with art van for not taking care of this problem and it looks as they are selling inferior furniture that they won't stand behind. They have my money and now the * with the customer. Never buy another thing from them, they have lost their integrity.

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Summer Reign
, US
Aug 14, 2018 1:33 am EDT

I have shopped with Art Van Furniture for the last 23 years. Their service is horrible and they sell poor quality furniture . I will never shop with this furniture store again!

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kim vallance
, US
Aug 08, 2016 6:29 am EDT

Purchased 2 leather chairs a couple of weeks ago. My 3 year old granddaughter thought it would be cute to put scratches on one of the arms with her fingernail (keep in mind, this is a 3 year olds fingernail). We were sold the protection warranty stating that if there were any scratches, tears or anything the extended warranty would cover it. When I called the store, I was told it was not covered because it was not a manufacture warranty. Last year I purchased a special order sofa with down filling and was SOLD the protection plan for the cushions in case they broke down because it was down. I have not had the sofa even a year and the cushions are breaking down and when I called Art Van I was told that it was normal for Down and that all Down sofas did that and it was not covered and yet their sales person SOLD me the couch and the protection plan when she knew I was concerned about it and said it would be totally covered. I think Art Van needs a class action lawsuit!

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Nikky Rhoades
, US
Mar 16, 2016 6:44 pm EDT

Art Van will never be able to please everybody. They are one very successful company! And will be around forever!
#1 no furniture last forever
#2 most people do not take proper care of their furniture
#3 leather is from a real animal. If us humans dont put lotion on our skin gets dry & cracks, same thing happens when you don't clean & condition your furniture!
#4 of course delivery is not free! Who the hell delivers for free?
#5 maybe the cows are not being fed properly these days! Lol get a grip dont sit on cows if you cant take care of them properly!
#6 measure your area before you make a purchase. Smh
#7 I would never want someone's OLD furniture touching mine! How sick of course they will not take and disposed of thousands of people's old furniture!
#8 mattresses are not made to be sat on to watch TV. You lay down on a matress and ive never owned a matress that didnt get an impression from my body! Check your mattress support it starts there! That is the matress companys policies.
#9 don't soil a mattress with your sweat pee or other fluids and think the mattres company wants it back.
#10 almost all sells people lie! Don't think Art Van has God sent Angles to see you furniture. Thats not Arts fault its dishonest people who are working to pay their bills. Its not ok but its not the only place that has imperfect employees.
#11 Go somewhere else and see if their furniture last forever!? U cant buy a car tear it up and give it back 18 months later...
#12 If you take your furniture home your risking a lot but I'm sure if a couch falls off you would expect Art to cover it. Get it delivered, if anything happens in the process (not a week later) they will take care of you!
Happy shopping elsewhere.

I love everything Ive bought from them! I do not mind paying $99.00 to get it delivered I rather let the delivery team earn a living.

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david kosmala
, US
Sep 15, 2015 2:20 pm EDT

I had bought a leather ottoman from art van about two years ago. I had also bought the extended warranty. My piece of leather furniture started to bubble. The top of the ottoman that bubbled started to peal. I thought that leather was one solid piece. How can the surface peal off the rest of the leather. I think that it is some kind of top layer and not real leather. They also at the store level told me that i waited to long to call and report it. That it is not repairable. So the extended warranty that I purchased was a total scam. I also will never buy anything from Art Scam. From now on all of my purchases will be from Gardner White.

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norest
, US
Jul 25, 2015 12:33 am EDT
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I purchased a mattress from them. It has an indentation on the R side. I cannot lay in the middle of the bed because I lean and fall into this hole. The bed leans to the head of the bed. It's like sleeping on your head. I can't sit on the side of the bed without leaning to the right. When I get up the mattress draws in air. Which is very audible. The serviceman came out measured over 1'1/2 in drop and say the other problems and said it should be replaced. His report stated it was 1-1/4 inched and it met standards. I had to wait 30 days for another serviceman to see. He came in an measured the head of the bed. I showed him where the problems were and he would not even discuss them with me. He ignored what I was saying. Naturally his report showed and inch and said it met standards again. I called Simmons and they sent a Rep. to contact Art Van. He only went with what Art Van's reports said and would not honor the warranty. Again, who is listening to me. I have E-mailed him to come to my home and see this mattress for himself. I am waiting for a response.
Art Van are liars and scammers. Synchrony Bank who the finance through is making me wait 60 days for a dispute to get my money back. They will not take information from me or talk with the Dispute Department. They say they are taking down my information, but they are not. They will contact Art Van and use those fraudulent reports to make their decision. What a Fraud.

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Thomas Stokes
Toledo, US
Jul 08, 2014 3:34 pm EDT
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Art Van recently built a mega store in Toledo. Thought we would investigate, what a mistake. Bought a chair and learned it would be $99 to deliver! So when you shop there be sure to add $100-200 to the price you are looking at because the prices do not include delivery. We asked if that included hauling off our old chair and the salesmen assured us it did. He went on to sell us warranties, again none of their furniture comes with warranties, so add that in too...delivered the chair and refused to take the old chair saying "oh we never do that". Mad as hell, they lied! Kept the chair but went back and got a refund for the warranties...if they lied once they will lie again...have seen many posts about their lying, seems to be their standard practice. Stick with local stores that have full service and care about their reputation.

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nancy matelic
Riverview, US
Jul 09, 2013 7:34 am EDT
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nancy matelic purchased furniture in 2001 and 2002 which turned into a class action lawsuit and nancy is still waiting for her settlement fee fund check please look into settling with nancy about the amount you owe her for horrible service in interest nancy had to file bankruptcy tjt612 on how horrible it was to be financed by their furniture store artvan in april 2006 for the past eight years please send settlement check red flag trw artvan account to: nancy matelic po box 2714 riverview, michigan 48193 cell phone [protected] postally yours nancy matelic july 9, 2013 8:30 a.m.

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Loreen Jennings
Brighton, US
Aug 03, 2012 10:06 am EDT
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same thin just happened to my husband and I this morning . Art van are liars and stealers our leather couch did the same thing they blamed us for not taking care of it . They were trying all they could to make this our fault fact is that the cushions are worn out its like the leather is lifted right off its like paint I bet it is not leather at all and that's why they want nothing to do with fixing it . So they take our money and laugh at us cuz they know that they just scammed us . I have been reading blogs about this all morning everyone is saying the same thing so in my view of things we are not all wrong. We all need to get together and bring this poor excuse of a company DOWN ! Lets stand together and do something about this corporate GREED...

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kkoz
Kalamazoo, US
Mar 20, 2012 10:57 am EDT
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It's all about making money for Art Van...quality and customer service have gone out the window. I ordered a "low profile" box spring from Art Van to help shorten the height of my bed after getting new bedroom furniture from another company (thank God). I went in, clearly stated what I wanted, the sales lady ordered it for me, and off I went. When I went to pick up the box spring with 2 friends of mine, it looked a little thicker than I had expected, but I didn't think too much of it. We got it home and realized it was actually the same size as the old one. When I called to make them aware of the problem, the sales lady got a little snippy with me and blamed the whole thing on me saying that I never stated I wanted the "low profile" box spring. I know what I said and told her she was the one who entered the info wrong, not me. She said she would reorder the item and call me later that day to follow up. She never called back that day, and when she finally did, she left a message on my machine saying, "I found your number in my pocket and knew I had to call you but I don't remember why." Seriously? When I called her back, I requested that she give me free delivery for all the trouble, and she simply said, "they don't do that." Finally I went to management and after hemming and hawing with him, he finally gave in and told me it would be delivered free of charge. Pretty sad I had to actually ask for it. A company who truly knows how to do business and cares about their customers would have gone out of their way to "right" their "wrong." Apparently, Art Van is not one of them.

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kimkel24
St. Clair, US
Nov 30, 2009 6:15 pm EST

I, too, bought a leather sofa, chair and ottoman from Art Van. About 18 mos. my leather sofa started to crack and I didn't buy a cheap set. The service said that I did not take care of the sofa properly, even though the chair was perfectly fine, and voided my warranty. I had the leather protection and DID take care of it. Even if I did not take care of it properly, good leather should not crack within a year. Service department was rude too. I will never buy another leather sofa from Art Van. I would rather paydouble and buy somewhere else.

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Art Van Furniture poor quality

I purchased the San Marino Collection from Art Van in Warren on February 21st of 2008 for $5300. On April 5th of 2009 the King bed fell through to the floor. I called Art Van and found out the warranty on the bed was only 1 year. Upon closer look of the bed I found it to be flawed in design.

The mattress and dual box springs are supported by slats which are only supported in the middle by posts and on the edges by a 3/4" wooden rail. The mattress rests on the rails which rests on a 1" lip that is screwed into the rail. The screw is only into the rail about 1/4" in, and there is some glue on the rail.

All the weight of the mattress and dual box springs basically puts the most pressure on the rails because of the fact that there are 2 box springs. The centre actually acts as a pivot point when the couple sleeps on the sides of the bed.

I love the bedroom set and the bed was never abused. The Art Van salesperson confirmed that there was atleast one other customer of his that had the same thing happen to them.

I purchased another set of rails but after 2 months of waiting I cancelled and went to a metal California frame. The problem is it dropped the bed 3-4 inches, and I was looking to see if they would switch out the low profile box springs with standard height box springs.

Upon calling to see what Art Van can do, they basically told me I was out of luck. In dealing with manager Doug Primo, he told me the following:

"If you purchased a car from Chrysler and there was a loose bolt in the transmission which was a manufacturer's error and the transmission blew just after the warranty expired, they wouldn't fix it either."

Basically he didn't deny that there was a quality problem, but wasn't willing to help out.

This is absolutely inexcusable for a bedroom set which I paid $5300 for. It's still in financing and isn't due to be paid until the end of this month.

I don't know anyone that has this kind of money to throw out after 13.5 months.

Their customer service was absolutely worthless and I plan to let people know of the kind of service they provide, especially as the Canadian dollar gets higher and others look to buy in the US.

I would like to see if their management really care about the customer and be willing to rectify this issue and make amends.

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Diskusted
, US
Apr 24, 2018 9:23 am EDT
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We bought furniture from Art Van in Tawas, Michigan. We were lied to from the start. The manager said he would make it right. He did not! We are left with junk furniture that is literally falling apart and it's less than 6 months old. What happened to the OLD Art Van? The one you could trust. No more! They sell junk and back it up with lies. Also, beware of the service people they send out. God knows where they come from. Jmo

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MelMel247
, US
Apr 09, 2018 8:20 pm EDT
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I purchased a bed from Art Van Holland, Oh last year for $$$$. They say the bed is made of wood but since close inspection it’s not. It’s plastic! I really feel cheated and am about to contact the attorneys general in my state and let them know they are selling furniture and claiming it’s wood when it’s not. What wood they did use has lots of Worm Holes!

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MelMel247
, US
Apr 09, 2018 8:34 pm EDT
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I have more pictures and the description of the supposed materials this bed is made of.

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Carlos Regadas
, US
Jun 12, 2017 5:41 pm EDT

I bought a mattress at Art Van store at April /2017 and after only one month and half of use we started to have some issues. It starts to sink in the middle of the mattress and it is showing a inadequate support in the center. When I went to the store the salesperson showed me a mattress with high level of support, so that is what I really would like and then I paid $1.400 usd.
I called to the customer service, wait for two weeks to a visit and then I was surprised with the tests made by a person to tell me that there is no damage at mattress, he only measured if the foam deformed in the middle in a still state, and my complaint was that when lying on the mattress we noticed that the foam is very sensitive and sinks improperly.
The indentation force (load carrier), which must be linked to the density value, evaluates the weight of the foam on it per square meter. This force is the main indicator of the quality of the foam produced, since the material should be soft at the beginning of the deflection (lying down) and soon after resisting. This force also determines the comfort factor in the regions of the human body, in the lying position, where the maximum efforts - shoulders and hips occur.
It is frustration that I paid $ 1.400 for a good mattress and we are experiencing this situation.
Carlos Regadas - carlos_regadas@hotmail.com

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Stacey Lewis
, US
Jun 14, 2016 2:02 pm EDT

I have advice when dealing with Art Van...I will get there in a moment...but first, If I could give 0 stars I would. I purchased a table, 6 chairs, a buffet, a bedroom set, and 2 sofas, and ottoman, a media cabinet and a chair from Art Van in December. There were 3 different errors before they finally had the order right. Customer Service is awful so...there is that. The sofa, a chair, and the buffet came damaged. The sofa was sliced, the chair was wobbly (it was broken), and the cabinet doors were way off centered. The first thing Art Van wanted to do was send a tech to repair these items. They came in damaged! We had to fight to get replacements. This seems to be the first line of defense for any item that is purchased from them. I have seen and heard of this happening from many customers. Tip 1: There is a law stating they must give you a replacement. Do not settle for a "fix". So on with my story... By February, the sofas looked like we had them for years - we barely used them. They were a bit expensive, so you think they would hold up...but no. We finally ordered a new set, everything came in wrong. They sent us furry furniture that we did not order. My home now looks like a 70's p studio. After hours of straightening things out. We have to wait another 6-10 weeks. They never did replace the kitchen chair as promised. The last time I called customer service, they told me they would not. I had to fight for that too...still waiting. But hey, it has only been 6 months. So on we go, the chairs I purchased started pilling (like really bad), I had service come out and basically they told me too bad and that I should take a razor to them (The guy was such an ###, I later kicked him out of my house). I asked why I purchased the protection plans and was told that these plans only cover "warrantee specific issues"...Tip 2, Do not buy the Protection Plan, it is useless. On top of it all, the buffet and dresser started randomly chipping/flaking. I know it is strange but true. When service came out to look at my chairs, I asked if he could look at the flaking paint. He told me no and that furniture does not just chip/flake. Again, it did and what is the point of the protection plan? It was a two second fix for him. I contacted Corporate and Trish there told me they would do nothing for me. She was by far the rudest person that I have dealt with. I do not want anything but for them to stand behind their service and their products. I should have taken the money I spent and set it on fire, I would have been further ahead. The irony of this is, that I was going to buy online for way less money, but I was afraid there would be quality issues. Ha! the joke is on me! The same chairs I bought for $250 (the ones that pill and look as if I have had them for 10 years), you can buy them for $50 on Overstock. I have learned my lesson. I will not be shopping at Art Van again and I would not recommend it to anyone. It is a lot of frustration. Tip 3: Contact a Consumer Advocate immediately, if you are having issues. They are very helpful and hear about things like this all the time (especially from Art Van). I On a positive note, I have been in contact with some of their vendors, and they are super upset at the way things have been handled, so we will see if that gets me anywhere...maybe eventually, my home will not look like a p studio with random broken furniture lying around. I am not done, I will not be done until things are made right. If you are having similar issues, do the same. They should not be allowed to get away with treating customers this way.People pay good money and should not have to accept garbage. I am pretty sure that the only positive reviews are from people who work here.

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Loca B.
, US
Oct 10, 2010 3:04 pm EDT

This tells you that Art Van company is a bunch of thugs. It's the same story everywhere. Years ago, I worked for Art Van (owned by Archie Van Elslander, that's his real name) and the managers were even teaching us to lie and shove the Home Warranty, Fabric Protection, Leather Protection, and Extended Warranty down customers' throat. They call them "Valu Added products" but they actually have no value because they are not needed by the customers at all. The only reason they want their salespeople to sell them is because the managers get a fat check at the end of the month while they do not deliver on their promise. You should also look at their advertisement deception. I do not know how they get away with this? Maybe Archie pays someone off. They tell you mattresses are 50% off, but for 5 years prices were exactly the same--exorbitant! Don't believe me and do this experiment by yourselves. Check the prices before and after their "Big Blowout Mattress Sale"! Furthermore, they tell you in their ads that you will get up to 70% off in the entire store; it turns out that the only item that is discounted at 70% is some small lamp or Clearance Center damaged piece of wood. Oh, and when they say you get 50% off, they mean off the original price or "compare at price" that some store somewhere in Michigan or out of State tagged and inflated the price 15 times over. Example, a couch's "compare at" price they tag at $2000.00, so their 50% Sale price would be $1000.00, not $500.00! They make 1000% profit when they purchase that couch from China for only $50.00!If you go to Art van store the week after the Sale is over (which never ends because they have a sale every day!), you will find out that the couch is tagged at $1000.00 again, or maybe $1100.00. That's the mirage and deception they sell us.

I can not believe that some people are still buying from Art Van Furniture due to " quality". Let's hear them when they get a warranty issue. Art Van holds Thanksgiving Parade and sponsors Cancer Treatment Center, but for of tax purposes, since he makes $500.00 million per year. Yes he donated one Million to charity this year, but he cut off Profit Sharing benefits from employees and salespeople who stand on their feet for 11 hours a day working for him on a strict commission (with no salary) and on all weekends and Holidays, even when Art Van is making money and not affected by the economy!
The one who doesn't care about his employees is fake and just a show off, no matter how many parades or Treatment Centers he sponsors.

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SusanMac
, US
Nov 08, 2009 1:31 pm EST

Art Van is full of ____! I bought a $1800.00 mattress on sale for 50% off, with promises and so on. Long story short, it was not even a FIRM matress which the Livonia Sales clerk told me it was, NEXT DAY DELIVERY, "not when there is a sale, WE are too busy", found out that their SATISFACTION GUARANTEE is only good for 30 days (when I took them to small claims court), and the 15 year warranty on the mattress, well mine was measured and found to be very defective, but they claim it had a stain on it...there was no stain. When trying to get them to replace it due to increasing back problems from sleeping on it (I am 49), the general manager in corporate said there is no such thing as firm and laughed in my face, when I told them I can't even sit on the side of it without slipping off, more than 3 supervisors told me "beds are not made to sit on" and "sitting on a mattress anymore than 30 seconds is considered excessive", well... I tried to file with Better Business Bureau, they refused to accept the report saying it was stained! That is the issue..it is NOT! Sone one told me now that if they are a member of BBB, BBB never accepts a complaint from one of their paying BBB members...could that be why there were no records of any complaints for any Art Van. Also in small claims court, I was not even able to tell the whole story, Art Van stopped me and showed the judge warranty that I never ever saw and the case was dismissed. MICHIGANS MATTRESS LEADERS, what a laugh!

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Art Van Furniture - lying salespeople - beware

After selecting a bunk bed set for my two daughters, the sales person tells my wife and I that for an additional $50 we can have the set sitting next to the one we had picked. It included an under-bed set of drawers. She specifically told us that it came with the drawers. So we paid the additional money. When I picked up the bed I was a little concerned...

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Art Van Furniture poor service

My wife and I purchased an Entertainment sectional back in August 2005. The salesman asked us if we wanted to purchase the fabric protection for the furniture. At first we told him that it would not be needed as food and drink are not allowed in our movie room. He pressed the issue several times, each time we turned him down. He then asked if we had any pets. We told him that we owned a small Beagle, put that he was not allowed on the furniture. The salesman then went into a long speech on how the fabric protection plan was great for pet owners because if the animal gets any stains on the fabric that we can’t clean Art Van will send out their specialist to clean it, if they are unsuccessful Art Van will replace the piece for free. This is completely untrue. This past month my son accidentally scared our dog, who then jumped on the sectional and urinated. When I called the store to find out what my options were, I was informed that the fabric protection only covers stained caused by human sources, so they would not even attempt to clean it. As for replacing, that to was out of the question. It appears that between August of 2005 and March 2006 the item has been discontinued. Art Van is however trying to contact the manufacturer to see how much it would cost to rebuild the piece……It’s been 3 weeks and I have yet to hear from them. I have spoken to the store manager about the fabric protection, and it was a big surprise to him that the plan only covered stain caused by humane sources. However, he could not refund my money for the plan. (That was not a big surprise to me.)

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9:36 am EDT
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Art Van Furniture delivery guys clumsy

I ordered 2 beds with mattress including a dressing mirror and chest for my home recently, and both of these beds were scheduled for free delivery. I was happy for the free delivery but only for the clumsy delivery guys who were so ruff and inconsiderate. They just rushed into my home, virtually hitting the stairway and the walls. I was so much annoyed as they were not even sorry for the accident (Which would have been not one... If they were little considerate of someones property..)
They even do not wear any disposable shoe cover before entering the home.
I totally condemn such rustic delivery guys...

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Art Van Furniture - king koil queen mattress-horrible!!

We -are still paying on!!! a $2000.00 King Koil Queen Sz.Memory foam Mattress purchased in 9/07. It is NOT what we expected-very uncomfortable, no support-stiff/sore backs, hips every morning-horrible!!! Art Van sent out a "service tech"-he measured the depth of the mattress/said all was normal and that's it-called the store in Chesterfield, MI were we...

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7:03 am EDT
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Art Van Furniture poor service

Myself, wife and 3 kids are from ontario canada and travelled 1.5 hours drive to this store which we researched online. Upon arrival we where met by several high presure sales people but the one stuck with us thru our trip in the store. She showed us several pieces of furniture with allot of impatience for us to make a decision on one of the sets she had shown us.My gut feeling was to walk out but i had the wife and kids and i stuck it out.When i asked for a bottom line price on a couple of different sets she would walk away and come back with a price.At times it was higher than the price advertised and sometimes lower.I asked why, and she said that it was because it is a group set.Other times she would give me a price and come back later and it was 60 and 80 dollars cheaper than the first time?Go figure, this should have been a red flag, price would vary and drop the longer we where in the store!She was desperate for a sale and really started to put pressure on my wife, and i knew she want to sell so i went after a really nice lazyboy set, to which she had priced up and down from the original price advertised.At one point she was high, and i gave her some grief, she would walked away and came back with a lower one.This went on for 20 minutes.She also informed me that we live on the other side of their delivery area in canada, by about 35 min. drive time and that they would not drive to our home and we would meet them in the nearest big city of london.Fine i said i will arrange a truck and meet them there, for a cost of 80 dollars.I informed her that if they delivered to my home i would purchase a 1200 dollar electric fireplace.She said that if she could arrange this she would call but as of now the delivery was to london only.Finally it was a done deal and she needed a manager for something and off i went to pay.I had to go to another person to pay.When i went to pay she had me down for 2 loveseats and a chair i wanted a couch and love seat and a chair so i had to pay another 80 dollars more than the price she didnt tell me about.After i payed, the cashier informs me that the furniture will not be in until the end of dec., 4 weeks away, fine so be it.Three weeks go by and i get a phone call for the sales woman and she tells me that if i take the electric fire place she could maybe have some leverage with the regional boss and i could possibly get the furniture delivered and set up right in my home.Great, i said if u could do this go ahead, it could be delivered by the end of the week it is sitting in storage.I get another call from another flunkey sales rep. and he tells me they will delivery for 240 dollars and i must buy the fireplace.He gives me a price for the fireplace and extra delivery charge and it is more than 100 dollars than the quote for our original sale price from the woman sales rep.I inform him of the error and he corrects it and apologizes.I have been hearing allot of apologies lately.Lets get the ball rolling I WANT MY FURNITURE!So i pay the money.I get another call from some type of manager and she tells me that the furniture with be contracted to another carrier and will be dropped off at my home sometime in the next 2 months!And it will not be set up i must do it myself and if anything is wrong with it i must take it back to the store myself.In the mean time i have sold my old furniture in antisipation that i would have the new stuff that week.I inform her of this and again another we apologize.I asked why they wont go another 35 minutes past their range for a customer that just paid another 240 dollars for delivery and purchased 4000 dollars in product?She said thats their policy.So i politely tell her i want a refund.I hope any Canadian takes note and that our USA brothers and sisters heed this warning.

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Lori E
Fort Gratiot, US
Jan 16, 2012 5:39 am EST

This place is a joke. Went in today to look at furniture at this Art Van in Port Huron...ready to drop 1200 on a couch and love seat, and tried to wheel and deal down 65 bucks to the 1200 out the door ad he said he couldn't do any lower..john said to me in front of him jokingly, Bill isn't going to let this sale walk out the door...The guy says wanna bet?...well, hope you got a good look at my [censored] as it was headed out the door cause you won't see the front of me coming back in! Cocky ###...this isn't the end...some emails and calls above his ### are on the way.

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david ausema
Byron Center, US
Jul 03, 2011 10:23 pm EDT

I will never purchase ant more merchandise at art van. I purchased a night stand and dresser a few months ago, and the night stand was taken out of a perfect box and was damaged. art van replaced the night stand, but said the dresser would be repaired. I received no call from the service department and all future calls and attempts to contact them have gone unanswered. this place sucks. shop at local stores and not the high pressure and unreliable artvan. -dave-

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daniel oconnell
novi, US
Feb 16, 2010 5:09 pm EST

you don't want to buy furniture from Art Van, they are creeps, check out this Youtube:
http://www.youtube.com/watch?v=AifBA_XL44k&feature=channel

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3:10 am EDT
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Art Van Furniture No replacement

We purchased a King size King Coil mattress from Art Van furniture in Michigan. Our salesperson told us Art Van owned the King Coil factory and if anything were to happen to the mattress it could be replaced. Soon after we started sleeping on the mattress, it started "caving" in. We called and Art Van sent out a guy with a measuring stick to assess the dent. He told us that we would never get the mattress replaced because the dent had to be a certain #of inches- the pillow top would always mask the actual condition of the mattress. You would have to lay on the bed to notice and that's not how they determine the condition of the mattress. I called (and wrote) Art Van again and all they did was send out another inspector w/ a ruler. We are going to have to through away this crappy mattress. We now live in Florida and Art Van is in Michigan- we will tell all our friends and family who still live in Michigan to never deal with Art Van again. You'd think after buying well over $8K of furniture from them over the years they would have at least replaced the mattress or given us a credit toward a different brand.

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Alex M
, US
May 17, 2020 3:40 pm EDT

We were ready to pick it up on March 23rd and Art Van closed the store because of pandemic.

It's May 11th stores are still closed we haven't received the furniture and they cashed her check.

Now I see online many other customers are having the same problem.

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K. prudhomme
, US
Mar 15, 2020 9:34 am EDT

Was told could I use my card during your liquidation. Went to purchase a substantial amount of furniture & was told no sales allowed using any Art Van cards. Let store quite angry. You need to say this before people show up to purchase from your store. Employees were also rude and mouthy.

long time customer ( Not Any more)

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CC@
, US
Dec 08, 2019 10:00 pm EST
Verified customer This comment was posted by a verified customer. Learn more

It has taken me sometime to come forward with this. I applied for a job at this location, I spoke with the manager several times I was excited about the in person interview. The manager came out and walked away. I waited an hour and the customer rep was sent to interview me and turned me down for the job. I left the store in tears. Ms. Clara Ewing

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CC@
, US
Dec 01, 2019 7:00 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Another male approached as I was walking to my car staring at me in an intimidating manners. I have never been treated as such it was devastating, demeaning and very discriminatory.

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KellyG 102030
, US
Nov 10, 2019 6:19 am EST

We bought this couch 3 years ago From Art Van and I can't believe the wear and tear..I have had couches that lasted a lot longer than that..this was obviously cheap quality..it's a shame we spent so much money on the items we bought through them. We are now going to go to Bobs furniture instead..

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Edward Pierce
, US
Aug 11, 2019 3:30 am EDT

I ordered a couch and loveseat online that said in stock now they call and said both are on back order. One us over a month wait. Why did they both say in stock. Then they tried to sell us a protection plan. They should throw that in for free or at least offer free delivery for the wait.
Edward Pierce

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Cathleen Bacarella
, US
May 29, 2019 3:58 am EDT

I noticed a big rip in the stitching of the corner end top cushion of the loveseat I ordered that needs to be fixed.

I bought this product on 8/12/2018

Invoice # [protected]

Thank you,
Cathleen Bacarella
[protected]

email: cmb2012@ymail.com

Thanks,
Cathy

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Cathleen Bacarella
, US
May 22, 2019 8:12 pm EDT

There is a large rip along the seams of the love seat I purchased with Art Van

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Cathleen Bacarella
, US
May 22, 2019 8:11 pm EDT

There us a large rip along the seam in the top left corner of my love seat.

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Gary Washburn
, US
Aug 20, 2018 6:26 pm EDT

I purchased a furniture set and was promised a new tv a few days later looking at my receipt i was charged $500 i made several complaints and received a different answer everytime they say they discount the furniture to get the free tv but i wrote down the price of every item i bought and it was never discounted when i checked out scammers

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Contact Art Van Furniture customer service

Phone numbers

1888 427 8826 1888 662 0038 More phone numbers

Website

www.artvan.com

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