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Art Van / custom ordered leather pit group

Batavia, IL, United States

Purchased a custom leather pit group. Since we didn't want brown, we custom ordered another color. This was in August and we were told that we would be able to get it delivered by the end of October. Called in October for a status and was told it was delayed and that we should receive it by the end of November. Called at the end of November and they told us the pieces had been received but they needed to check everything before they delivered, just to make sure it was all correct (huge line of BS!!). It is now the week after Christmas and we once again called to find out where our furniture was and now are being told they can't find the pieces and have no clue where they are, when we might receive them, etc!! Worst furniture buying experience ever!!! No we are told we can either wait longer (they can't tell us how long) or get a refund. The furniture was charged to our credit card back in October mind you! Art Van Furniture seems absolutely clueless when it comes to anything they don't have in immediate stock! We have contacted the VP of customer service, but of course now need to wait for a call back once again which is extremely frustrating since they promised call backs through out the process and they never once picked up the phone to call us. What a complete waste of time and money!!

Re
Dec 29, 2015

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