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armani watches / chipped on purchase

London, England, Greater London, United Kingdom

Purchased a watch from Regent Street London store came home wrapped it for Christmas without inspecting the item, Christmas day the watch was given but was to big so when the shops opened we took it to get a link taken out, the man noticed a tiny chip which was missed, my son took it back to our local store where we were informed that they thought we had done the damage and gave us a mail bag to send it away, obviously not happy with this outcome I called the manager who asked me to call the store I purchased it from, he told me he looked at the cctv which proved nothing and said about me taking the link out, absolutely appauled that a huge brand cannot offer to replace the item and are really accusing you of lying about how the chip occurred . The watches are made by fossel and branded Armani so that is the get out for them to wash all responsibility of the goods. Discusting behaviour for such a big brand that's seems to have a little customer service.

P1
Jan 6, 2015

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