Apex Billing Solutions / Water Biller
This billing service is notorious for not sending customers their ebills and then assessing a $10.00 late charge for not making payments ontime. I never received by January 2012 ebill and then when I noticed and went online to make the payment, I saw this charge. When I called to request a waiver, they indicated that they have proof that my ebill was delivered to my email account of record. When I asked for a copy of the confirmation delivery, they refused to send me a confirmation delivery document and instead sent me another copy of the actual invoice. Since this a monopoly, I have no choice but to pay the late fee. I canceled the ebill and now they have to send me the bill via mail, costing them more. Beware of this company. They are unfriendly, unprofessional and rude. Keri Parsons and Christine are not customer friendly. Awful, awful service.