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Amerisave Mortgage / Horrible Experience

1 Denver, CO, United States Review updated:

The experience I have had with this company is horrible. I locked in a 60 day rate agreement on September 7 2010, the terms of which would cover all my closing costs. Ater 70 days of continuous runaround, and $500 in expenses, I found out they ordered three payoff statements from my current mortgage lender, for $30 each, at my expense. I assumed the terms of my lock agreement had expired, and sent an e-mail to my loan processeor expresssing my discontent. He assured me the terms of the rate lock had not changed. On December 11th, they requested that I sign a new Loan Terms Agreement to replace the original agreement, which eliminated all closing cost credits I was to receive, and added discount points to the loan. They were asking me to sign a new agreement that added $3000 to the original cost of the loan. They implied that I checked the wrong box while applying for the loan over the Internet, which invalidated the first agreement. I refused to sign the new agreement. Now they're trying to charge me $500 for canceling my rate lock agreement, which they're saying was invalid to begin with. What a bunch of crooks! I strongly suggest you take your business elsewhere.

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Comments

  • In
      14th of Jan, 2011
    0 Votes

    I never got the time to fill out the application and got charged $35 on my credit card. They called me a couple of times and sent me emails of the docuemts needed to process my credit app. But I have been much too busy with work and school at night to mess with app. So when I saw the charge I emailed the company that I never even filled out an app. This gal, Jessica Truitt - Amerisave Von

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