American Tax Relief is not a firm at all. It is a sales company. The people whom you talk to over the phone are sales men who don't even use their real names and use a script (That's right! Everyone hears the same thing!). They promise you that you "qualify" for things you would automatically qualify for when you call the IRS yourself (example: penalty abatement--everyone qualifies for this!), and only care about charging you for their "services." They will bend over backward to make sure they take your money while you are still on the phone!--they will charge multiple cards and will take over-the-phone checks from multiple people, so that they don't lose out on money.
They submit paperwork with the IRS, but beyond that they do nothing else. The only time they call the IRS is to see if you have accrued any more debt, so they can then call you and charge you even more money to continue with the case. This happens a lot because when you owe the IRS, interest accrues almost daily, and they see this as an opportunity to squeeze more money from you. If you refuse, and you want to cancel your "case" at this point, you lose all money "invested" because they will not refund you.They let the piles and piles of mail from the IRS (on your behalf) accumulate for weeks, and won't even open it up!
When they receive mail from a "client", they look for checks inside, and throw out the rest-- they don't care about complaints or hand written grievance letters because they get them all the time. And if you refuse to take their services, and they feel like you're asking too many questions, they will not hesitate to curse you out over the phone! The sales men even have the top dog, Alex, listen in, and he then tells the sales guy what profanity to say to you over the phone!
The second company they refer you to to file taxes (Tax Group) was started by American Tax Relief owner, Alex. Do not do business with either of these groups. They will have you believe Tax Group is in another location, when in reality it is right in the next cubicle! They only care about charging your credit card/bank account, and do not move a finger to cease levies or file your taxes. They even will call your bank impersonating you with the information you provide (i.e social security number and account numbers) to make sure you have enough money in your bank account (and I don't mean calling as a company, I mean calling as you!)
They will not take your phone call unless you owe a minimum amount of money, so they can charge their "minimum, " and their sales men receive commissions off of the sales they make in a day (like any other sales company)--- this is the reason why the first question you hear when they answer is "How much do you owe?"
Long story short, Do not do business with American Tax Relief or Tax Group. They are the same entity. They will not help you, and only have you accrue more debt to then charge you more! They impersonate you and lie to you. Do not take that chance!
BTW, they are located at 8383 Wilshire Blvd, Beverly Hills, CA-- and they use their location to their advantage. When they say to you over the phone "would we be located in Beverly Hills if we were ripping people off?" ---red flag! location doesn't mean a thing- it just means that they can afford to pay rent with the money they have taken from desperate people through lies and deception! Beware of this company.