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American Signature Furniture
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2.5 1 Review 107 Complaints
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American Signature Furniture Complaints 107

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J
9:24 pm EDT

American Signature Furniture finance dept

Back in late Feb or early March of this year I purchased some furniture from American Signature. When I made the purchase, I gave them all of my correct info, including my address and soc sec #. I opted for the 0% for 1 year, then decided to be more realistic and change it to the 9.99% apy for 5 years. They couldn't even pull up my account because they had it under the wrong social! I changed it before the furniture was even delivered, which was very quickly. My furniture arrived right on time, no complaints. And it was beautiful. When I made the purchase, they could not quote me an exact amount of what my payments would be, but assured me I'd recieve a bill soon.
A little over a month went by and I hadn't received a bill yet, so I called the store. The had sent it to the address on my driver's license (not the address the furniture was delivered to or the one that I'd put as the billing address on the application). Except the address on my driver's license is my parents' house & they never recieved a bill either. They said they would update the info and send a new bill out. A couple weeks later, still no bill. Overall I called 4 times and visited the store twice before I got anything from them, each time I was assured I'd receive a bill soon. And they couldn't access the acct because they never put it under the right social! So I couldn't make a pmt at all either.
On Father's Day I get a phone call saying my payment was due on the 6th, and if I didn't make a payment immediately I'd be charged a late payment fee. I informed him I'd done my part and never received a bill. When I got my bill I'd make a payment. Okay, we'll make a note in the acct.
The next day, I get 2 phone calls from a number I don't recognize while I'm working before within 5 minutes of each other. The third time, I'm finally able to answer and it's another person from the finance company threatneing me with a late fee if I don't pay today. 15 minutes later he also agrees to put a note in the account ( I wasn't very nice this time).
Almost immediately I call the store & get the phone # for the finance company to complain. Except I can't even get a person on the phone because the automated system requires an account # before it will do anthing! I haven't gotten a bill, so no account #!
So I call back to the store & tell the lady in charge of finance in the store what's going on, how I'm receiving harassing phone calls (I work in collections, I know 3 calls in 15 minutes is illegal!) and I only want to deal with her.
Now it's October, they only last month got the account under my social and I'm now receiving bills. But once they put the acct in my social, now my interest jumps to 24.99%, except my account was supposed to be in good standing the whole time! And it's "time consuming" to get the info as to why my interest rate more than doubled. I'm about ready to tell them to come pick up my living room set, give me my $$ back, and forget the whole thing!
I could have very easily not done anything, and it never would have hit my credit. But I tried to be honest & make everything correct. Now I'm the one getting screwed!

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2:58 pm EDT
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9/2/08 I spent 254.80 at signature furniture store. I bought 2 5' tall bookstands and a single bed frame. I took the bed frame home. The 2 bookstands were to arrive in a few days. However, when I called about them I was told they could not get them. Sorry. They did credit back into my account $211.86..(This was what I paid for the 2 book cases minus the...

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D
4:27 am EDT

American Signature Furniture beautiful stain color

Exactly a year ago, my husband and I purchased many items from the “West Indies Collection” for our new home. It was the most beautiful collection we had seen and trust me, we looked everywhere at everything. The style was absolutely gorgeous and the stain was exactly what we wanted. The warm stain color was most beautiful with the combination of light, medium and dark hues. The stain complimented the visual beauty of the wood grain, as well as, the intricate details of the carvings and ties. There was nothing more beautiful.

Yesterday, my husband and I went down to the store to purchase the Bombay chest along with some other items to add to our collection. Well, needless to say that we were shocked to see that the stain was changed to such a horrible dark color. When did this happen? What possessed them to change the color? It is absolutely horrible. If we were out shopping for furniture now, we would definitely by-pass the “West Indies Collection” because it is so dark. You don’t see anything except a chunk of dark drab wood. You can’t see any of the intricate carvings or ties – nothing. We are extremely upset and disappointed. You would think that the sales person whom we purchased our furniture pieces from last year would have contacted us. Someone should have notified us about the color being discontinued. We would have purchased the pieces we wanted sooner if we had known it was being discontinued. They brag about their customer service, well this isn’t very good customer service. Today everything is computerized and it would have been simple to go back thru their sales of previous customers who purchased items from the ‘West Indies Collection” and send a post card or email a message to inform us of the change. If I was one of their sales people, I would have had the courtesy to contact my customers about the discontinuance – beside I probably would have generated some sales for myself.

American Signature could at least offer their customers a choice of either stain? They should have allowed us (their buying customers) the option to purchase the beautiful warm medium stain that was available a year ago to complete our collection or the horrible dark stain of today. The design didn’t change, so it would easy to offer this option. I can’t believe they changed something so beautiful. Why did they do this? Unbelievable! Are they really selling items from this collection now? We were going to buy other pieces of the collection, but we definitely need the Bombay chest to complete our collection. Can anyone help us to find at least the Bombay chest to match the stain that we have? Maybe one is sitting in a warehouse or clearance section somewhere. Yes, we are extremely upset and very unhappy customers. Are we the only ones or are there others out there?

P.S. We were very pleased with our original purchase last year. We had some issues, but the company came right out and fixed them within days. They sent a very professional service man (not a framer), by the name of Nick Vinciguerra who did excellent work. We were very happy with American Signatures quality, prices and service concerning our purchases of last year.

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Mayi Torna
Miami, US
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Jul 12, 2023 1:27 pm EDT
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I have been looking for a west indies queen sleigh bed, please if anyone have one please contact me via text [protected] my name is Mayi

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Jackie Hite
York, US
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Nov 20, 2023 1:01 am EST
Replying to comment of Mayi Torna

Hi Mayi, I have the queen sleigh bed, two dressers and two night stands I’d be willing to part with. My bedroom in my new house just isn’t big enough for the whole set. I’m not seeing your contact info.

Jackie H.

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Annette M H
Latrobe, US
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Sep 09, 2024 6:45 pm EDT
Replying to comment of Mayi Torna

Hello, I have king sleigh bed. Tall boy dresser, long dresser with topper drawers and mirror and one nightstand. I am in the Pittsburgh PA area. pareddfoxx@yahoo.com

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Shae Osmo
Red Oak, US
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Jul 22, 2022 2:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Looking for West Indies collection king canopy bed. Original Pecan color not dark version.

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Jennifer Avery
US
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Apr 26, 2023 2:51 pm EDT
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Replying to comment of Shae Osmo

I have a queen set. 2 night stands, dresser, queen bed, and bottom part of armoire. Mahogany finish. I have the canopy pieces. I just can't put them on because the ceiling is too low.

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Jonture Stone Photography
US
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Sep 22, 2023 12:35 pm EDT
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Replying to comment of Shae Osmo

A lady is selling one on Faceook Marketplace

https://www.facebook.com/marketplace/item/1892621571109072/?ref=search&referral_code=null&referral_story_type=post&tracking=browse_serp%3Af18bf75e-fbbb-423d-aa42-271ff2e06550

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Martellous Johnson
US
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Sep 27, 2023 1:26 pm EDT
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Replying to comment of Jennifer Avery

Where are you located.? I'm looking for the night stands.

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robertsone
US
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Oct 12, 2019 9:31 pm EDT

Looking for American Signature West Indies Pecan finish QUEEN sized canopy bed.

Anyone have one in respectable condition?

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Breeze Carter
US
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Aug 09, 2021 1:59 am EDT
Replying to comment of robertsone

Are you still interested?

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SB143
Tampa, US
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Mar 16, 2017 5:36 pm EDT
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From the message above...

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SB143
Tampa, US
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Mar 16, 2017 5:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Selling ASAP (due to moving) The Original A.S. West Indie bedroom set. It is in amazing condition! King size canopy bed, 2 night stands and long dresser with the jewelry box drawers and large framed mirror attached. All in the original pecan color. If anyone is interested please email me ASAP at summerbarnes79@gmail.com. I am located in Tampa, however willing to work out a shipping plan if needed. Thanks!

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SB143
Tampa, US
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Nov 13, 2016 1:57 pm EST
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I am selling the original A.S. West Indie bedroom set. It is in amazing condition! king size canopy bed, 2 night stands and long dresser with the jewelry box drawers and large framed mirror attached. All in the original pecan color. If interested email me at humanexperiences.com. I am located in Tampa, but willing to ship if needed. Thanks!

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DB1219
US
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Jan 04, 2017 11:57 am EST
Replying to comment of SB143

I also have West Indies king bed and matching pieces. I recently took down the canopy over the bed for a change and thought I received tops to the posts but can't find them anywhere. Now I'm not sure I ever received any tops. Did your set come with them? Thanks.

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ChristieD
US
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Jan 11, 2017 2:55 pm EST
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Replying to comment of DB1219

I'm looking for a nightstand in the pecan finish. Does anyone know of one for sale? I have 3 in my collection and would love another to use as bathroom vanity in a remodel. And my King canopy bed didn't come with top finial if the canopy wasn't used. Would have been an excellent addition to the set to be able to change up the look.

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Shaun9859
Baltimore, US
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Jan 30, 2014 12:23 pm EST

I also have the original finish set available for sale in Baltimore, Md
1 king bed, step stool and 2 box springs
2 night stands
1 long dresser with mirror and jewelry stand

I am moving and it is too large for new home. I will package and ship
I am not looking to get rich here just recoup some of my expenses first reasonable offer will be accepted.
Shaun9859@gmail.com

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jfristoe
Ocala, US
Send a message
May 04, 2013 3:01 pm EDT

I have the ORIGINAL Pecan Color Pieces for sale! Here in Ocala, FL.

I have the following pieces, in the original pecan finish, with prices shown: All pieces are in excellent, like condition.

1. Master Bed with Canopy: $1600
(2) Night Stands: $800
Long Dresser with Mirror: $1200
Tall Dresser: $900
Total: $4500

Bedroom pieces to be sold as a set only.

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*Corner Curio: $ 600

*Flat Back Curio: $700

*Entertainment Center: $1700

I will sell all my pieces for $7, 000. If you need it shipped, you would have to pre-pay a moving company to come and pack/ship the furniture, as I do not have the means or ability to pack/ship it myself. Location is Ocala, FL.

Feel free to call with any questions. [protected]
If you are interested, please let me know which pieces you would like to see pictures of.

Thank you!
Jennifer

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jfristoe
Ocala, US
Send a message
Mar 04, 2013 12:52 pm EST

Hi All, I too bought the pecan colored set. We have been very pleased with it, but are moving out of state and would like to start selling the pieces. We bought pretty much the entire set and have the furniture in Ocala, FL. If you are in driving distance and are looking for any pieces, please email me! jfristoe@hotmail.com We have the dining set, bedroom (king), living room, dining room, hutches and entertainment center. Thanks so much! Jennifer

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judy conley
Florence, US
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Aug 16, 2011 2:02 am EDT

maybe we were lucky to not purchase a set . we have been trying to purchase the whole dining room set and cannot find it anywhere . we had a beautiful brochere and had been waiting until we had a house to put it in and now well no west indies dining room furniture any where we know . anyone have any ideas how we could get one . we live in northern ky area.

ComplaintsBoard
J
11:52 am EDT

American Signature Furniture sectional couch

My husband & I purchased a brown leather sectional on or about Oct. 12th 2007. After about 2 months, my husband sat down, and there was a cracking sound, and the couch dropped. Plus the other piece sank when you sat in it. I called ASF, and they sent someone to look at it, the guy confirmed that they did not give us enough legs, so now the couch is broken, (we are holding it up with a wooden block). I asked this guy, what happens now, instead of him calling ASF, and replacing our couch, he said they would have to repair it. Fine, so we wait 3 wks, but still nothing. I call ASF again, they had to send someone else out to "lool" at it, cause the other guy didn't put in a report. We are now at the end of January 2008. We called ASF and asked if the parts were in, this was around Feb. 5th, we said to the lady on the phone, that we were told it would take about 3 - 4 wks to order the parts. She said "oh no, it takes much longer than that", but they would call us. It is now July 12, 2008 and still no phone call. I am going to send an e-mail now to their corporate office. This is how I got them to send someone the 1st time.

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Mrs. Campbell
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Aug 01, 2008 10:16 am EDT

I have had nothing but bad service with them also, two leather couches, 4 people coming to look at the dents in my door, etc. Lady "the manager" will not assist and has no clue and won't let me speack to the GM and won't leave my messages. TERRIBLE service!

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L
6:15 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I had a WONDERFUL buying experience with American SIgnature in Lithonia, Georgia. I was more than a little apprehensive after reading all of the comments in the Complaints Board, and I almost didn't make this purhcase because of the comments. I vowed that whatever my experience turned out to be, I would leave a comment here. I couldn't be more pleased with...

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A
9:31 am EDT

American Signature Furniture couch/bunk beds

When I first walked into Rooms Today(recently changed to American Signature Furniture in MI) I was impressed at how nice the furniture looked, and how "well" it was priced. I found the perfect couch right away, and also purchased a bunk bed for my children. I asked numerous times how sturdy their furniture was and whether or not that had had many complaints. Of course, I was told that everyone has minor complaints about different things, nothing serious. Should've known then.

I was lucky to have my furniture arrive in only 2 weeks-I thought. First of all, I had to have someone else wait for my furniture that arrived late, which ended up making them late for work. I had to call to find out where my furniture was! I paid 80.00 for delivery, and set up for the beds

The two men who came to set up the bunk beds got into a yelling match in my house, and one left! When I came home from work to see my new furniture, I came home to a broken rail(in the front!) on the top bunk of one bed, a rail that was put on upside down, a broken cushion on my NEW couch, a rip on the end of the arm where the wood was coming out, and the whole bottom front wooden slat was scraped all the way across! Glad I spent 1, 700.00 for this!

I called and complained the next day, but nobody could come out right away, it would be a week! They replaced the couch, and replaced the rail. They also put the upside down rail on right, except that now there are screw holes in the middle because the holes don't match up right side up! They didn't even bother telling me or replacing, I found out myself. After asking for my delivery fee back, was given it back-BUT, it is now just over a month later and the SAME CUISHON IS BROKE AGAIN! I called 2 weeks ago, explained the whole previous story, but they still couldn't get out for 2 more weeks! They are actually due here tomorrow, and again I have to take off work...They provide horrible customer service and extremely poor quality products. When I spoke to someone on the phone I mentioned that I felt their furniture was poorly made and wanted a refund, so as not to have someone coming out every month to "inspect" my furniture. My only other option-store credit depending on what the "repair man" finds. I just found out too that A.S. was affiliated, or use to actually, be Value City Furniture-the one place I would've never bought from because of their reputation. Anyone reading this, please take the advice of all of the others, it's all true, and we all had the same things happen.

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12:00 am EST
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I was so happy to walk into this store and find the exact style of couch that I was searching for with just one visit. We measured, we checked it out and it was just want I wanted. The furniture was delivered exactly when it was promised and then the problems began. The couch is a sectional and the clip will not old so that each time someone sits down the...

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Overview of American Signature Furniture complaint handling

American Signature Furniture reviews first appeared on Complaints Board on Dec 10, 2007. The latest review Furniture ordered and never arrived was posted on Feb 20, 2025. The latest complaint dual reclining sofa was resolved on Mar 14, 2014. American Signature Furniture has an average consumer rating of 3 stars from 108 reviews. American Signature Furniture has resolved 41 complaints.
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  1. American Signature Furniture Contacts

  2. American Signature Furniture phone numbers
    +1 (888) 751-8553
    +1 (888) 751-8553
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    Customer Service
    +1 (813) 769-0700
    +1 (813) 769-0700
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    American Signature Furniture
    +1 (636) 397-9002
    +1 (636) 397-9002
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    Value City Furniture
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  3. American Signature Furniture emails
  4. American Signature Furniture address
    4300 E 5th Ave., Columbus, Ohio, 43219, United States
  5. American Signature Furniture social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
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American Signature Furniture is ranked 74 among 371 companies in the Furniture Stores category

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