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American Laser Skincare
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3.0 102 Reviews

American Laser Skincare Complaints Summary

50 Resolved
52 Unresolved
Our verdict: Dealing with American Laser Skincare, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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American Laser Skincare reviews & complaints 102

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3:33 pm EST
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American Laser Skincare Unfulfilled treatments due to clinics closing november 19, 2014.

On Wednesday, November 19, 2014, at 7:01 pm, I received an email from [protected]@americanlaser. chtah.com, notifying me that all their clinics had been closed.

The exact email was as follows:

"We at American Laser Skincare are sorry to announce that all of our clinics have been closed. We too are disappointed in the sudden developments and regret the impact that it is having on our loyal clients, valued employees and business partners.

If you are a client with a treatment package that has not yet been completed, we are taking steps to find alternative providers for you as quickly as possible. While we are working toward this end, we ask for your patience. Current Information can be found at www.americanlaser.com and developing updates will be posted as they occur. You may also call the following numbers:

For General Questions: [protected]

If you are a client with a medical concern related to a treatment already received place contact the corporate headquarters at [protected].

Thank you"

I never received any follow-up from an "alternative provider" to fulfill my remaining sessions. I had been in the office on November 5th for the second of eight of my laser sessions and purchased $252 of Botox for an appointment they insisted I schedule after the 19th, which I found interesting, especially after the email.

The clinic was ALC 246 Frederick #246, Frederick, Maryland.

Desired outcome: Can I receive a refund for the unused laser sessions and Botox? The laser sessions were $91 a session and there were six sessions remaining, totaling $546. The Botox was $252. The combined total comes to $798.

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12:31 pm EDT
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American Laser Skincare laser hair removal

I paid probably close to $3k for laser hair removal treatments. I believe I started the treatments 8 years ago. Throughout all 8 years it was near impossible to get an appointment. I would call and leave several messages with no response. One time I waited 2 months to get an appointment. There was never any noticeable difference. I told the clinic and they said it would take longer. I live in Camarillo and they sent me to the Sherman Oaks office. I found out after about 2 years that they had an office in Thousand Oaks. Much closer to my home! A 1 hour drive versus 20 minutes. I started going to the Thousand Oaks office, then they closed. I continued in Sherman Oaks, but then they closed. Then I had to drive all the way to Santa Monica. Not once but twice I was told they couldn't serve me that day. Even though I had appointments both times. One time the girl locked herself out of the office and the other time they said they didn't have time. I finally made another appointment and when I showed up the office was closed. I then found out that they were closed completely. I still had sessions left, which I paid for. I would say I had at least 6 sessions. I would really like to get my money back or compensated for the terrible service and the service I didn't receive.

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6:44 pm EDT
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American Laser Skincare lied

I went to a consultation where they said I have a $460 credit for unused services I purchased before they went bankrupt and closed. They recently opened with new ownership; they told me at front desk I wouldn't need to start paying til I used all $460 and I scheduled a silkpeel. After the first one, I showed for another and they told me I had to start paying cause I couldnt use the $460 "in bulk" - I had to pay part of it. They should've called instead of forcing me to waste my time showing up pointlessly, I left and won't be going back.

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6:47 pm EST
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American Laser Skincare stole money

I had purchased a full leg hair removal pkg from American Laser Skincare and have used only 4 of the 10 appnts. Today I was to have an appnt, realized I had never received a confirmation phone call, called the office only to find out it was closed. During 2 of the 4 previous appnts I was burnt leaving scars. I also had purchased a FotoFacial package being told that it would help remove the broken veins in my face and fade sunspots of which it did neither. I need to know what options I have, if any, to get back the $3000 I have paid to ALS for services I have not been able to use. This place has always seemed unprofessional and shady and I was happy to never return as soon as my package was used, but I never expected them to file bankruptcy and take everyones' money and run. I was completely shocked that such a thing had happened and even more so that a company should be able to get away with such a thing. Please advice if there are any options at all that I have to try to get my money back.

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89solodolo
, US
Jul 13, 2012 1:21 am EDT

http://americanlaserlawsuit.blogspot.com/b/post-preview?token=qCMfgTgBAAA.EjERlr3Jy_PXFCblmh53Qw.ZjqRwtdr4MylIDFj6Wo5SQ&postId=5837608309299684831&type=POST

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tyorker
West Hollywood, US
Dec 08, 2011 10:17 pm EST

American Laser Skincare has gone bankrupt as of today. Be very careful. You will lose your money if you give it to them.

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11:42 pm EDT
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American Laser Skincare how can I get a refund

I started receiving treatment for hair removal on my face and I had a massive breakout that laster 1.5 years. I had never before had acne this bad. as a teen i only had a couple. I was moved due to military orders to hawaii and they do not have an office here so i wanted to cancel but they refused. I only received a couple of sessions which showed no improvement and i have light skin and thick black hair. I have been paying money for over 2yrs now for service i can never receive again. Someone help me! how can i cancel and stop paying and possibly get my money back.

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8:15 am EDT

American Laser Skincare how can anyone continue to run a business like this

I clicked on an advertisement on facebook and within 1 hour someone called me to book an appointment. They said that if I booked an appointment within 2 days I would get $300 off any procedure I had done. I went to the appointment just thinking I would listen to what they had to say and maybe purchase 1 small procedure. I feel that I was preasured by pushy sales tactics and I ended up agreeing to a package deal of 5 different area's for $3500. Each area would require multiple visits. The lady talked me into receiving the first treatment on 1 area that day...after all it would only take a few minutes! The next day I called to see if I could revise my "package deal" and receive a partial refund. I realized that I would still have to pay for the area I started. I was told that would not be able to recieve ANY refund because it was all purchased as a package deal. Not only that but the first treatment I received was VERY painful, not at all what they described! I am extremely unhappy and would not recommend American Laser Centers to anyone! How can anyone continue to run a business like this...extremely poor customer service. Buyer, beware of what you sign!

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Renee in MN
Eden Prairie, US
Oct 05, 2012 9:15 am EDT

I am a former American Laser employee and I have never before or since worked for such an awful, unethical company. They will lie to your face if there is money to be made. The laser hair removal is only effective for people with LIGHT skin and DARK hair. It does not work on blond or white hair AT ALL but they will look you in the eye and tell you it will but that "it might take longer." If longer equals never, then they are telling the truth. Also, if your skin is any darker than Snow White's, it will be a long and painful process with no guarantee of success. The other treatments they offer - microdermabrasion, foto facials, etc can work in some circumstances if the techinician knows what they are doing. But it is all extremely overpriced. The employees do receive a base pay, but the majority of their salary is commission based - but to even be eligible to get the commission, they have to sell a certain amount first and if you can't make that minimum amount then Lord help you, they are not happy. Especially the manager, because she can't get her commission unless all the sales people meet theirs. Bottom line - it's a horrible company all around, and the turn over there is unbelievable.

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11:49 am EDT

American Laser Skincare don't waste your money

I decided to give myself a birthday treat on 9/4/07 of no more shaving and went to the Edina, MN location of American Laser Centers. I purchased a Hair Removal package of 6 with a 2 year guarantee for the following areas: Full legs, brazilian, underarms, eyebrows and upper lip. I paid a total of $3822.51 that day. I was under the impression that after 6 treatments in each area that I would be hair free and not need to shave. I understood that if for some reason 6 treatments wasn't enough that there was a 2 year hair free guarantee. I had purchased many areas so I got on a regular schedule of doing my full legs every 10-12 weeks and all the other areas every 8-10 weeks. I always followed all instructions with scheduling, staying out of the sun, shaving only, etc. After 6 full treatments on all areas I was frustrated because I was NOT hair free. I did everything as I was told and they said my hair was perfect for removal and to just have patience because it will work! I had seen ZERO hair loss on my legs. I started realizing that I was only seeing the hair loss in the areas I had previously had laser treatments from another company (underarms and bikini). I kept going as I was determined this was going to work for me - especially with the money I had paid to make it happen. Sadly, after three years and 25 visits to the laser center for extreme pain and staying out of the sun and doing everything I was told, I am most definitely NOT hair free. I met with Jody, the manager of the Edina location, on 9/22/10 and she took pictures and said that she would try to do what she could. She said the company does not give refunds, but she would try to get me some additional services to see if that would help. It had been almost two months from meeting with Jody and I had not even heard back from her. I am requesting a full refund of $3822.51. I will never get back all the pain and time spent over the last three years, but I do believe it is more than fair to get a full refund. I submitted to the BBB, and my complaint is unresolved - they don't give refunds I was told again.

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jinsang
Del Valle, US
Jul 16, 2012 3:56 am EDT
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i understand exactly what you have been thru. i was too lied to by american laser center in Austin, Tx. I bought a package of 24 treatments for my full head hair removal and when i purchased it the manager told me that my hair would be gone before 24 treatments. I still have hair and now my head looks horrible with patches. I asked them about the 2yr gaurenteed plan if i still have hair after my paid treatments I can continue she gave me with the package plan. I would like to get all the people who got robbed by them and build a lawsuit, I think it's wrong to lie to people to gain costumers and having contacts and plans that doesn't work. my email is tillmansang@yahoo.com I would like to know what we the people can do against big companys like them...

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American Laser Skincare service

The service at this place sucks. Managers are changing all the times. The revent manager is a lady. She is darn ugly, her attitude is even uglier than her and she has stupid employees. They keep you sitting and waiting while they are not even doing anything but chatting in the office. Then they convince you on buying into their ### deals. I been going in for one whole year and paid good amount of money with no results at all.

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3:43 am EST

American Laser Skincare this company is criminal and offending

So I had been hearing a lot about people getting laser hair removal and so I decided to give it a try. I had read the reviews on American Laser Centers in California and I saw that a lot of people had been having problems getting a refund when the asked for one, but I figured it wasn’t a big deal and that it wouldn’t happen to me.

I could not have been more wrong. I went in in January 2011 and purchased their facial package that costs $1500. Two days later I decided I wanted to cancel my contract and get my money back. I have waited for weeks and weeks for my refund.

I don’t see how people think they can run a business like this. They are absolute crooks. I don’t know how they can stand to wake up every morning and look themselves in the mirror.

I warn anyone thinking about going to American Laser Centers not to. Don’t be like me. Listen to reviews and believe me when I tell you that if you go there the same thing will happen to you. These people are criminals who are only out to steal people’s money!

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3:37 am EST

American Laser Skincare I did not enjoy this experience

Recently I went in for an appointment at the American Laser Center. Online they had an ad for a free trial of their VelaShape Treatment where the prices was listed as $250 per session. I asked about this ad and they said it was wrong, they don’t know why it is listed as that much but it is actually $500 per session.

I wanted to do a microdermabrasion, and I discussed my options with them. My final price they told me would be $838. I agreed to that price and gave them a $500 gift certificate, which they accepted without question. After deduction the $500 gift certificate they asked for my remaining balance, which was $338. I told them I had another gift certificate, valued at $500 and gave that to them, expecting them to take it as easily as they took the last one, but that was not the case.

Once they saw this second gift certificate they said, “Oh, we’ll have to have our manager authenticate this.”

I don’t understand why there was a problem. It was the same certificate, I just happened to have two. There was nothing on the certificates that stated I couldn’t use two of them, so i don’t see why it needed “authenticated.” Then they started saying that this certificate wasn’t valid because the company that issued it was no longer in business and they asked where I got the certificate and who gave them to me, it was really quite ridiculous. My friend gave them to me. She had earned them by referring people to the American Laser Centers, but decided not to use them and gave them to me.

I did not enjoy this experience with the American Laser Center.

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7:08 pm EST

American Laser Skincare refund scam

I purchased a hair removal package from the Newport News, Va location, which consist on 6 treatments. I have been trying for about 2 weeks to make an appt for my 3rd treatment and can't seem to get anyone to return my phone calls. On the 5th attempt, someone did answer the phone and I realized it was switched to the Virginia Beach location (about an hour away). I was told the office in which I had signed up to go to has been closed down and I would have to drive an hour out of my way to another location to finish my treatments. When I explained of the inconvenience that was for me and asked for a refund for my remaining treatments, I was told that there will be no refunds. I was never informed of their decision to close the Newport News facility. If so, I would have made sure I received the treatments in which I had paid for. I have called over and over to try to reach the regional manager and was told she would call me back in 24 hrs, and still I haven't received any calls from her or anyone else for that matter. I guess it doesn't pay to buy a service that could take months to complete since they could close up shop and you'll never get what you paid for. I should have seen this coming when some of their staff had left and when to a different location. This was months ago and this tells me they knew this and still didn't disclose the closing and yet took my money! I want my REFUND!

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American Laser Skincare professional scammers who know nothing about their services

I first visited American Laser Center of Macomb about 6 months ago. This location is in Michigan at 19 and Garfield. I was getting ready for my cousins wedding and several months before this had finally begun to clear up my acne that had hit me for a short period of time. I had finally got things under control after a few microderms at a friends dermatologist. I had a couple red but small acne scars on my right cheek. I, being a bit critical of myself, decided I needed these marks gone. I went in for a consult with ALC. I spoke with the office manager at the time, Karen. Little did I know she was about to leave the place with a poof. I also spoke with Lilia at this time. I mentioned to Karen during my talk of microderms that I had some acne scarring I wanted to get away. This is when she brought up the wonderful acne curing system called Ematrix. I was hesitant and booked a microderm for their earliest appointment later that day. I came back for my microderm and this is when I was bombarded with lilia and karens testimony that Ematrix would be great for me. I had also asked about the Vellashape treatments, and all of the sudden these two services were going to change my life according to these two scam artists. Lilia gave me a 20 minute speel about how my face is the first thing people look at and my scars would go away and my acne would improve remarkably bc it really cures "everything underneath there". So I still said I wasnt sure. Then all of the sudden a miracle occured and lilia "worked something out" with karen and then karen all of the sudden was able to make a huge deal with the regional managers in which I could get ematrix and vellas for 2, 000 which was like a "steal." I asked to see pictures and was told they never show pictures. I was so dumb to believe them and let them work off of my desperation for scarless skin and also anxious bc this "deal was going away that night". I purchased but had to wait until after the wedding bc of the slight downtime. This was by my own choice bc the whole facility said id be fine standing up in a wedding after ematrix. Um, each of my treatments had me staying indoors for 5 days + bc i looked hidious. So lets skip to one treatment later. Reem, another tech at the facility, who was very friendly, did my first treatment. She advised that i just "rub them scabs off after a couple days". Scabs being the skin healing from the ematrix burning holes in your skin. Did anyone explain to me what ematrix actually does? course not. SO i took her advise and exfoilated and used harsh face wash a couple days after a treatment. I also found out she had used the lowest setting. Skip ahead, I got pissed because noone told me about settings or asked me what i wanted. it is my 2, 000. I switched facilities after lilia reprimanded reem for having a short friendly convo with me in the waiting area, bc she needed her to do some things. Lilia, if I ever see you again, I'd watch out. Because of you my skin looks like GARBAGE. Oh yes, that brings me to my next point...That IDIOT "aestatician" told me my acne would dissapear from ematrix. here I am months later, after having 5 treatments done and my pores are huge and scared, blackheads everywhere, my skin broke out worse than anything i have ever dealt with in my life, and i counted today at least 15 big red and pitted scars on my face. I have had to go into the royal oak facility to get picturs, and was promised phone calls by the regional manager that she would call me once she views them. going off of what i read tonight online, i know i will not get the refun i want. oh and the "steal" vellas i got, ...all those gave me where hidious bruises and marks that i still have. I also would like to thank lilia for telling me this ematrix machine would make me beautiful, when in fact she never even evaluated my skin to see that i should not have had somethin glike this done on active acne type skin. i should have been advised to get microderms until my skin was cleared up for a full year at least. I hate american laser and all of the idiots that work there. Oh and thanks reem for telling me to exfoiliate after my treatments. because of you i have tiny little pitted holes in my face probably because i didnt fully heal after my first two treatments. GO back to school you [censored]es.

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3:40 pm EDT

American Laser Skincare if you do not want nightmare, stay away from this fraud company

I have freckles on my face, it got worse and worse. So I choose to get laser treatment. I live in Pleasanton CA, so choose to go to American Laser Center. The first time I went there, the front desk person tried hard to have me to sign a 10 visit contract for $1100. I was told there were two females providing laser treatment in this center. There was one female there that day, so I went to talk to her, I was not very pleased with her answer and attitude, so I told the front desk that I changed my mind and chose not to go through the treatment. She said that you already signed paper; I was shocked that I was not out of their office yet, I should be allowed to change my mind. She said that the other female was excellent, but the other female only work during the day, I told her that I only could do it after work. So she said no problem, she said that I could make an appointment for you in an evening with the other lady. Just because I wanted the treatment really terrible, I believed her. After this, she said that you had to apply for a credit card with MedCHoiceFinancial, I told her that I did not need financing, but she said that "you do not have to use it". She made me believed that it was only a normal procedure to get credit checked like the procedure when you are buying a new car. She additionally said that you could make a plot with us, such as make monthly payment, etc. Therefore, I got their credit card issued by MedChoiceFinancial without realizing that they could charge the credit as they pleased.

When I went to their center for my first appointment, I saw the front desk person was not there, the female who supposed to treat me was not there. The other female I did not like was there and kept bragging about her, and tried to persuade me to use her. I refused and she kept calling the front desk person, but the front desk female never answered the phone. From that moment I knew that I did not trust this place and would not go through laser treatment here. SO I left. After a month, I got a credit card bill from MedCHoiceFinancial, claimed that I owed them $1100. I called the credit card company and clarified what happened. The guy who answered my phone was very rude, he basically refused to listen to my complaint, but said that you had to talk to the service provider. Since then, this credit card company kept calling me and questioned me to pay the bill, I clarified to every single person I talked to, but nobody tried to help me to dispute the charge. I called the American Laser Center main office at [protected], clarified the situation. They said that they would check, same day, they emailed me back saying that I did receive the service and case closed. Now my credit card amount is increasing, I do not know where I can find justice. This contract is 10 laser treatments I even did not know what laser treatment felt like; I did not receive any single treatment but receiving the bill every single month from them. I had a perfect credit score before, but now this could ruin my credit. If you do not want nightmare, stay away from this fraud company.

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12:55 pm EDT

American Laser Skincare stay away

I have been going to American Laser in Virginia Beach for about two years for laser hair removal, and have seen zero results. Of course they didn't tell me that when they were taking my money. BEWARE! Imagine going there for 2 years, still having hair on my chin and spending quite a bit of money. I would like to share with as many people as possible so that consumers are aware of the service the company provides.

I brought a Laser package for about two thousand dollars for removal of hair on my chin. I only had a few hairs on my chin, however I was told not to pluck the hair and to shave it. I went to treatment every six to eight weeks and didn’t see any results. Each time I notified them that I wasn’t seeing any results and continued to go to treatment since they assured me that it sometimes takes longer for the chin area.
As I was approaching my 5th or 6th treatment and I was still not noticing any hair loss, they told me that they were going to do "double passes" with the laser (meaning that they would go over the treated area twice with the laser). When that didn't work and I still wasn't seeing any hair loss, I was told that I was going to have a “double pass” with the stronger laser. They tried that and still no result.

I spoke to the manager who informed me that my contract was up and I would have to pay $50.00 for the weekly treatments. Two years into it and my hair on my chin is still there. It’s actually worse because I have been shaving and now the hair is all over my chin and not just in the one spot.

The treatments have not been working as purported. They are expensive, and a waste of time and money. ALC has been deceitful and it's clear that their goal is to get your money at the outset and offer no customer service after the fact.

I just want everyone else to know to be aware that American Laser is not the answer. They advertise that hair will be permanently removed. Not true.

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10:08 pm EDT
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American Laser Skincare false advertising

False advertising - no contest, info phishing
I signed up online for their $3000 laser hair removal contest. I read the rules and fine print, noticing they would select winners on the 31st. I also selected to be contacted only late afternoon - evening (I sleep days) but they immediately started calling early the next day waking me up and kept calling 3x a day.. Each day they called several times at 8am, disturbing my sleep,.

I called back on the 23rd and was told I had not won, but they had a $300 coupon for me;. The drawing wouldn't even happen till the 31st so I asked the lady about this and she lied, telling me they'd already done it;. I read the official rules, so I knew she was lying and I asked why they did the drawing early!. She heaved a sigh and hung up on me|.

For a professional 'medical' center to have such unprofessional call center practices and outright false advertising, my faith in the company is completely destroyed'.

I'll not let liars give me any type of treatment

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Harless7
Madison, US
Apr 09, 2013 9:31 am EDT
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This happened to me as well. Completely False Advertising. Its been a nightmare, because now they are trying to sue me, after I didn't receive anything but one free treatment, which damaged my skin. I've refused to pay what I legally do not owe. I have to write another dispute in court today. Will let you know how it turns out. This has been going on for way too long, and the harassment has been terrible. I can't believe this company can be in business when they lie and scam people for money!

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American Laser Skincare aggressive sales tactics

They engage in extremely aggressive sales tactics. I went in for a consultation for hair removal in one from my back. After quoting a price that seemed high the clinic director – really a sales person – insinuated that I wasn’t really serious about improving my looks. The pressure got intense. Then she said that the hair on my chest looked really bad and it needed to come off as well for twice the price. I like the hair on my chest. She filled me with a lot of self loathing. When I said no, she said then I could have it thinned out. But I was only a one time offer, course and it was the last day she could offer it. They say they have a two year guarantee but at the rate they are going the guarantee may run out. I paid $7000 in advance. Then they rushed me right into the first half of the treatment right then. This is not because they’re being speedy, it’s because the contract says after any treatment, even partial, you cannot receive any refund and must pay the balance of the contract.
I learned later that I could have had the treatment hourly at $200 or $250 an hour and received more treatments than they give in 2 years and at a lower price.
My advice: First, never step foot in the door. If you do, have an exit plan. I was shocked when they rushed me right on the table. I told them I wanted to come back tomorrow or next week. I didn’t think fast enough on my feet and ended up with the first treatment meaning I couldn’t cancel the contract the next day. Have an exit plan like you have to pick up a child or nephew at daycare in 15 minutes. Or your elderly mom is waiting for you at the grocery store – anything. Have it ready.
Next: never sign a contract and pay in advance. I just gave them money interest free for 2 years and if something happens to me, such a being hospitalized, and can’t make the treatments, I lose it all. You are better off paying by the hour or treatment. Some of these are operated by real MD’s, dermatologists and cosmetic surgeons, although a tech may actually perform the hair removal. You don’t have your money tied up for two years, and you have the option of switching providers while risking less money.

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7:37 pm EDT
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American Laser Skincare scammmmmm

TO everyone out there dont sign up for this ###. This place is a scam. I will keep my post short but contact me with any questions, i will try my best to help. They give you false information. They make up prices to as you go along they constantly make you think your getting this great package deal and that its just for you dont tell anyone lol. After you sign up they will call you to try and get you to pay off your balance and they will give you a few hundred discount, so you fall for that and pay them off to try to save money. Once you have paid them off your screwed. Forget getting any appointments you want. forget getting good service, forget getting the right treatment. They will use every excuse you can think of to brush you off. Our machine broke down. We have no appointments. Were under staffed. Our employee has been injured we cant do that treatment no more bla bla bla... plus you have no knowledge of what machines they are even using on you. Lets just say i spent over $5000 had most treatments done on me the first time after i paid them off in 2 months i started to receive the worst customer service you can think of, the worst treatments the worst experience of my lifeeeeee. I own a surgery center and i still didnt expect this from any company, they should be closed down and out of business, some people get a loan just to pay for this [censored]tttt. TRUST ME DON'T GET SUCKED INTO IT... :( (THESE PEOPLE HAVE NO IDEA WHATS HEADED THEIR WAY, AM NOT THEIR AVERAGE CUSTOMER TO JUST LET THIS GO, I HAVE NOTES OF EVERY SINGLE CONVERSATION, EVERY SINGLE BEFORE AND AFTER PICTURES, EVERY PERSONS NAME I HAVE SPOKEN WITH, EVERY APPOINTMENT DATE EVERYTHING THEY DID THAT WAS AGAINST RULES AND REGULATIONS IS HEADED THEIR WAY. I HAVE DONE MY RESEARCH AND I CANT WAIT TO SCREW THEM BACK :) wrong person...[protected]@gmail.com

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L Stewart
Atlanta, US
Jan 12, 2009 2:40 pm EST

American Laser Centers advertises that a satisfaction is guaranteed for their laser hair removal service. I have gone to my appointments and done everything that I was supposed to for 3 years. This treatment was supposed to take 6-8 treatments and I have been going about once a month for three years and the last 6 months have been double treatments each session and still haven't seen appropriate results (have to shave every day). The girls in the office that treat me have said I should be seeing more. I have tried the more powerful laser and gone for double passes every 3-4 weeks and still haven't seen the results. I have called the office manager, Dana several times regarding the treatment not working and she refused to return my calls or would call me back and give me the run around for weeks. When I ask for a supervisor for her, I have been informed that there isn't anyone else to contact. I paid approximately $900 for this service on the condition that if it didn't work that there would be a refund since satisfaction is guaranteed and Dana has said taht legal agrees that I am not seeing results and the Regional Manager has said that they would treat other areas or provide additional services to compensate me but if it didn't work before why would I try a different area?! I think that 3 years is more than enough times for this to work if it was going to. I was told that I needed to do four double passes and they would address things at that point but then they just offered more services as compensation. I completed this in January and they refuse to address it.

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American Laser is Terrible
Carmel, US
Jan 22, 2011 2:39 am EST

American Laser is one of the most unprofessional and dishonest companies I have ever worked with. Their technicians give poor treatments, talk about inappropriate topics and are not trained well. Their services do not work - I have been receiving laser hair removal for 4+ years with very little results - not worth the $4, 000 I paid for the services. They have very poor customer service - they do not return calls and they do not act professional when you are on the phone with them. They will tell you anything you want to hear to get you to buy their services, but they will not tell you about all the loopholes they will use to get you to have to pay more money down the road. Buy their services from a professional company like a dermatologist DO NOT buy from American Laser.

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SB
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Nov 07, 2008 4:53 pm EST

I started out seeing them for hair removal in 2017 they sold me a package for Photo Facial and i left with 50 2nd degree burns all over my face and neck and chest. i am 1/2 hispanic and my skin was too dark for treatments but they told me i was a perfect candidete. Nor did the hair removal services work. At this point 2017, i have called numerous times to the Wauwatosa office and the Corporate office . i have not recieved one returned call from either of them. I even tried to file complaints through the BBB and still no response. I got smart and certified a letter to the CEO Gary Graves and to the Medical Director Dr Turok at their Michigan corportate office.. Well it took 4 weeks but i finally got a call from a manager in the customer service office. i guess we will see where this goes...

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MaryLeko
Blacksburg, US
Apr 29, 2010 12:32 pm EDT

Buyer beware! I did not do my homework before I spent my $$ so let me warn you! Do not use this company! I paid $1500 for upper lip/chin hair removal. After over two and a half years of time spent going to appointments (And I drove about 3 hours to get to some of them!) the hair remained. The product did not work! What I was left with was a white scar on my chin from being badly burned by one of their technicians. They took pictures of me, one of the techs even remarking at how terrible mine was. I hounded the company for a while to get my refund and went to my mailbox today... There was an envelope—with half the amount. Half. I called them up and the customer service rep told me they aren't legally obligated to refund at all. I signed the contract. Granted, I was the stupid one who signed without doing research. Even on my friend, it only partly worked. So what is the point of going if you still have to wax and tweeze after years of appointments! Ladies stay away from this! Go to a company that gets good reviews.

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Jamie C
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Jul 30, 2008 5:53 am EDT

I "won" an American Laser package at a bridal expo. I decided to take advantage of it even though I would have to open a Care Credit account to pay for the remaining amount. At the time I purchased the package, I was pregnant and not able to take advantage of the package. Before I had the baby, we moved out of state and do not live near an American Laser. I have contacted AL over 20 times to have this refunded. You either have to leave them a voice mail (which they never return) or when the rep is speaking with you, you suddenly get cut off. I want the amount refunded to me because I am not using the package. This has been going on since April, almost 4 months and I have been "assured" more than once that I would be refunded ASAP. Unless you plan on paying straight up, don't go to American Laser!

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Randi
Houston, US
Dec 29, 2008 10:28 am EST

I wish so much that I had found this site before my visit to american laser. Please file a complaint with the bbb so it will go on record>
Http://welcome. Bbb. Org/

I was promised results that I would "just love" and signed up for a $2, 700 firming package. I didn't have much "damage" to improve, so I was assured that it would probably take even less than the package treatments and I could use the others for maintenance throughout the years. Right... No results, 3 managers later.. No hope of a refund.

Please file a complaint. Anyone knowing of a tx class action law suit, let me know.

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Twinpines
Rusk, US
Jul 07, 2010 6:27 pm EDT
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I signed an online form for a chance at aq $300.00 discount cerificate on opne of the packages ALC offered. They called me and informed me I had won the certificate and would I be interested in coming to the Woodlands (166 miles from my home one way). To discuss one of the packages they offered. I signed up for the Velashape for reduction in the abdominal fact and surgery scarring under the skin. They afforded me an extra day which was 5 treatments. Then informed me due to the money I spent I was considered a VIP member and eligible for furture discounts on other packages and also should I get a friend to sign up I would receive a $250.00 check. They assigned me VIP# on hand out cards for future ferences of 907804. I referred a friend and she spent nearly $3000.00 on 3 packages.

NEVER DID I EVER RECEIVE THE $250.00 FEE REFFERRAL THEY SAID BECAUSE SHE HAD NOT PAID $1000.00 CASH AND MADE PAYMENTS INSTEAD I DID NOT QUALIFY. NO WHERE IN THEIR ADVERTISING IS THIS STATED AND IS CONSIDERED DECEPTIVE ADVERTISING. AT one time the new manager said a client had just signed up for a package and paid $1000.00 paid she paidshe could put could use my number as the referral. ANOTHER LIE

Please be aware the services they offer are for people under 45 years old. They do not tell you that. You can buy a dermabrasion machine endorsed by the Dr.s show which is just as good as theirs. Also, the laser hair removal system takes a year which they don't tell you and you buy a machine tht does the same thing in the convenience of your home. You can research the internent and find FDA approved cosmetic machines that will do the same as their $1500 to $2017.00 packages do.

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no more laser
Cape Coral, US
Aug 05, 2011 9:35 pm EDT

I won... ya right... I supposedly won a drawing for a $1500. Certificate so I went to the center for the
consultation. That $1500 turned into another $1200 they signed me up to finance. After 3 months (3 treatments)
I called to reschedule a missed appointment only to find out that they are closing the clinic and moving to Tampa.
Not only didn't the treatments work, no two were performed alike. No reduction in Hair or renewal of the facial areas they promised would have immediate results.
Would anyone like to get together and get our money back? Many voices are better than one... contact me at nomorelaser@yahoo.com

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Steve Fehlauer
,
Jun 15, 2008 12:30 pm EDT

To whom it may concern,
There is a large billboard sign promoting the American Laser company for the removal of unwanted hair along Route 9 west, just west of Martinsburg, West Virginia.
It shows a picture of a young woman with a great figure in a bikini. Her head is cropped off intentionally in the picture. I realize the cropping is done to protect her identification.
This is offensive because women have enough trouble trying to hold up their image as a person as it is, and this picture shows her to be nothing more than a sex object. Because of the cropping of the picture, her face can't be seen, but her bikini does little to conceal her chest and the gential area, even though the bikimi covers it up.
There are too many males who value a woman by their chest and her gentialia. This picture promotes the wrong image.
I would appreciate it if you could change the picture in the future, if not this billboard as well.
Thank you, Steve Fehlauer

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DeVawn
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May 01, 2008 3:39 pm EDT

Purchased the Cellulite treatment (Velashape/smooth) paid over $2700 was guaranteed that my legs would be smooth and supple, Tiffany the manager showed before and after photos of finished results stated that the service was guaranteed and if I was not satisfied they would continue with the service until the desired results were achieved. I was VERY emphatic about wanting my legs to be smooth and dimple free. "Absolutely" she stated and again guaranteed the treatment. To make a long story short paid for the service, half way through I saw NO results; it was discovered they were reducing my thighs rather than smoothing, so they FINALLY switched the head of the machine which supposedly smooths the surface. Still during this whole process I am seeing NO results! I started FEB of 08 and it is May 1 08, my before pictures are just as cruddy as when I walked in! NO difference!---to make matters worse they came in and said they were stopping the treatments! Anyway, I am not going to argue I'm going to serve paper and we can sort things out in court! I have ALL of there brochures and materials! My question is does anyone have a email address for corporate so I can serve them? Anything is helpful.

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3:33 am EDT
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American Laser Skincare refund issues

First, I wished I had read these complaints about ALC before signing my contract. Everything about the refund problems that others have had is happening to me right now. I purchased a $1500 facial package back in January 2011, cancelled the contract two days later, and here I am at the end of March and no refund. How these people can look in the mirror every day and not see THIEVES written across their chest...I don't understand. Or maybe they do see it...in the end there will only be ONE who will judge us. Well, lesson learned for me. Hopefully, our misfortunes will save others from becoming prey to these unscrupulous fiends.

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Olga G.
Aurora, US
May 07, 2011 12:31 am EDT
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We all need to complaint to BBB. I am in touch with them now, if everyone files a complaint, may be we can actually get our money back! If anyone tried suing them, I'm really interested in the results as I'm considering going to small court.

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CAS73
Provo, US
May 06, 2011 2:42 am EDT

American Laser is absolutely the worst company ever!
How in the world are they still in business after reading how many people they have disappointed?
Everyone needs to be warned about American Laser, so they can be exposed as the most unprofessional, dishonest group in America!

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Olga G.
Aurora, US
Apr 25, 2011 3:13 am EDT
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Ou I wish I read these 3 years ago before signing a contact for $3000. I have gone through 7 treatments of hair removal without any results and have been trying to get my money back ever since. I continue to be transferred from "corporate" to local offices, back and forth, and keep getting told that no results were gauranteed. Has anyone considered filing a lawsuit? It just does not sound right that all of these people, including myself, have been scammed without any consequences.

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8:18 pm EST
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American Laser Skincare incomplete treatment

American Laser Cener really has a very good scam going on. They convince you to sign up for the treatment, they take your money up-front (shame on me) and when something goes wrong... you have no one to contact other than the "customer service" department and all they are paid to do is take phone calls. You can't reach a manger, you definitely can't reach the so called, CEO. I paid for a treatment that was supposed to go on each week without interruption in order for it to work. I was re-scheduled on more than one occasion and then the office just closed and has been closed now for almost 2 months. Every time I call, I am told that the office will re-open and I am given a different date. My only recourse is to get an attorney to try and get my $2300.00 back. Again, shame on me!

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3:49 pm EST
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American Laser Skincare worst company ever

Where do I even begin. Lets just start by saying that this company is one of the most god awful companies out there. They claim to be the best in the business for laser hair rremoval, skin rejuvenation and cellulite reduction therapy! That is a joke! Its more like the worst company! None of there services work the way they say they do. I would say 10% out of all clinics patients actually have results. Its not worth the chance when you spend thousands on these procedures. And just know that if it doesnt work they will in no way give you a refund. They will just try to find every excuse in the book to justify why its not working and then try to sell you on something else. And they will do that because there only goal is to see how much money they can make each month. They do not care about your feelings or how much money you have already spent. They just care about trying to get more out of you. There company even holds contest to see who can sell the most.
Now on to the people that work there. The managers are not really managers or have any type of medical degree, they are just glorified sales people and people that are put under so much stress by there corporate office to sell that they will make up whatever little gimmic they want to try to get you to buy that day and tell you the deal is only good for that day and if you call back the next day the offer wont be good. Just know people that these people will take your money whenever they can get it.
Now onto the technicians. Im not trying to say they are bad people because most of them I have met have been extremely nice and wonderful. But the biggest thing is there qualifications. One of the biggest reasons the treatments do not work is because they are used on very cautious low settings because it is not being perfromed by a doctor or a nurse so there is a huge liability at stake. The technicians are only licensed estheticians who go to school for 4 months which actually has nothing to do with lasers and then if they get hired in with the company they train for about 1-2 weeks until they are already left alone with patients.
So this is just a letter to warn people the this whole company is a joke. They treat there employees like crap and there patients and it all comes down from the top people and 2 of them are Chelsea Klinke and Roxanne Kowelewski which are 2 of the most rotten women you can meet. They think they are better than everyone and treat all ALC staff like crap. Which I guess Roxanne is the Michigan regional manager and does not do anything to help her clinics. She just goes in there and sits and does nothing. She sometimes show up to a clinic leave and go shopping or out to lunch for a long period of time but then fires people for being late to work or leaving early which is funny cause she did it all the time as a clinic manager. And this is suppose to be a women that holds control of an entire region! HAHA
Oh and one more thing to add. ALC has a higher injury report than anyone facility that does laser! BEWARE PEOPLE THIS PLACE IS AWFUL IN EVERY WAY SHAPE AND FORM!

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popgoestheweasel
Beverly Hills, US
Jan 23, 2011 6:29 pm EST
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As an EXemployee of american laser centers, I am blown away at how accurate your descriptions of the inner workings of the company are. Everything you said was on point except for one thing, the technicians. As a former technician myself, My qualifications went beyond 4 months of schooling. I am a college graduate, with 9 months of training in skin care which was followed by a 3 month training course on real lasers, not the Intense Pulsed Light devices that ALC passes off as top of the line Laser equipment. Now to be fair, not all technicians are trained so thoroughly and my ALC training lasted about a week because the clinic I was hired into was extremely short handed which lucky for them (and me), I had been through laser training beforehand and was aware of protocols associated with laser treatment. The real reason people are becoming injured is not due to the incompetency of the technicians but to the cheap and overused equipment they use. An actual laser does not require gel to absorb heat because the heat is controlled and often times such top of the line lasers as Candella have a cryogen spray that is released onto the skin after each pulse of the laser therefore immediately cooling the skin. The Intense pulse light devices have a higher burn rate and they do not penetrate deep enough into the skin to do any actual permanent good. A candella would take 10-12 treatments at the most to get a 75-90% reduction, where as the IPL devices require, for most of the patients I dealt with, well over 2 years worth of treatments. IPL devices are of a far inferior quality, they stun the follicles versus actually killing the follicles.

ALC treats their customers and employee in a similar manner. The employees are aware of the ineffectiveness of the machines but are forced to sell to keep their jobs. Most of the people I worked with had children and had no choice but to keep an hourly Esthetics job, because most esthetics jobs are commission based and money flow is uncertain. They pay you more than the average esthetician but not as much as they would have to pay a nurse so they hook you in with a paycheck and cut their costs by hiring a skin care professional versus a medical professional. The managers keep all their employees in fear for their jobs. Threats, high pressure and absolutely no compassion or empathy are all common. It's a trickle down effect of fear tactics beginning with The head of the company and passed down through each level. The technicians are fearful and mostly miserable in their positions. If we made our sales goals the manager will either kiss up to us or say something not too far from "I know you did $10, 000 last month in sales so why couldn't you do $12, 000?" Nothing you do is ever good enough. It's a very mentally and emotionally taxing job. The guilt, the misery and the fear combined make for a toxic combination. The average ALC employee only stays with the company for a year or less. They fire people left and right to "make a point". The clinic managers are desperate because their bosses are holding their jobs over their heads the same way the mangers pressure the techs. The one and only job of the clinic manager is to sell. We never got lunch breaks but were asked to clock out for 30 min to show the break so if the labor board ever investigated it would show some sort of break. Lying and trickery are common practice in ALL these clinics. So on behalf of all of the current technicians (not managers) at ALC I ask anyone reading this to please consider what I have said. These are good hardworking people that are trying to make a living in an industry that is brutal and unkind. I could go on and on for days chronicling the horrors of employment with these soulless, greedy, corporate goons. But alas, I have grown tired already recanting the horrors of this place. But one last thought, when I was "Let go" for not making my sales goals, they attempted to have me sign a severance form that stated that not only would I not apply for unemployment but I was leaving of my own accord and therefore was ineligible for any type of severance pay. I told them to shove that form and that I would see them in court if they tried to deny me my rights as an employee especially after working 40 hrs a week with no overtime. Overtime is not permitted.

So potential clients and employees BEWARE OF AMERICAN BUTCHER SHOP!

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