American Home Shield / poor and s l o w service

United States

To talk to a person to complain, plan to wait on hold for at least 30 minutes. I am waiting on the phone now for 55 minutes and it appears that the music stopped and I probably got disconnected.

If you do finally get through, you'll get someone that is informationless and incapable of making a decision. They seem to be tolerant to hearing complaints. They probably received training on how to listen to complaints, but not do anything about it. They are worthless. I never was able to talk to a supervisor. Even when they call within the company it seems that they are placed on hold as well. There is no direct line and they don't offer it.

The contractors that AHS hires are incompetent and don't show up on time. When they do, they try to do as little as possible or nothing at all.

Every visit costs $75. Plan on them having to return at least 2 or 3 times before the item is repaired. Expect that they will blame the problem on the house. For instance, if the dryer doesn't dry, it's because the vent to the outside is blocked and that's not covered. If anything actually does get fixed, plan on paying something out of pocket. If the A/C drain hose is blocked, it's not covered. If you need freon, plan to pay $85/lb out of pocket.

There's little to know email or paper trail to follow. So if you are building a small claims case, good luck. They do well at preventing any direct email between the home-owner and AHS or with the subcontractors.

They pride their web service and try to always direct you to the website, but it just has a form to fill out. They ask for the service number, but you're never given a service number (part of the obfuscation of info).

If you have a rental condo know that they don't allow their contractors to enter the property unless someone is there. I guess their incompetent contractors are also thieves.

Their contractors businesses are no-where near your property. We have a HVAC company in Jacksonville FL servicing our system in Tampa. It's about a 4.5 hour drive.

I would not recommend this to anyone. I'm going to cancel the contract.

Oct 23, 2017

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