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[Resolved] American Furniture Warehouse [AFW]bunkbed assembly

Purchased 11/18/18 sales order [protected] item numberDW-4720 bunkbed frame/w. The assembly was completed and the crew said everything was good to go and left the house. I went to inspect the bed and discover some problems. Two of the slats had been split with screws and the SIDE RAIL was split by a screw that's went in on an angle.See the Top 10 Worst Complaints in Gilbert, AZ The screw had been removed (not replaced) and was found across the room behind the door where it was apparently thrown. We are long time customers of AFW and this is unacceptable. I would a partial refund of the purchase, a replacement side rail (installed) or a discount on a twin mattress for the bed. My name is Stephen Wisher, home phone:[protected]. The delivery address was 1172 S Osborn Lane Gilbert AZ 85296. Thank you in advance for your assistance. Pictures included

American Furniture Warehouse [AFW]
American Furniture Warehouse [AFW]
American Furniture Warehouse [AFW]
American Furniture Warehouse [AFW]
American Furniture Warehouse [AFW]
American Furniture Warehouse [AFW]

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • We are working with this customer to resolve his concerns Thank you, AFW

St
Nov 21, 2018

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