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American Eagle Outfitters / gift card

Canada

Hello,
I just recently received a $50 gift card for my birthday and I went to go buy some items offline and my total cost was only $36.92 and it would not let me pay for it because it kept saying that there wasn't enough balance on the gift card. The person who I received the gift card from said they had purchased it brand new. I was just wondering why this is happening. I was wondering if you could tell me why this is happening and if it cannot be fixed, if you could add the rest of the money on the card.

Date: May 4th, 2017

Ma
May 4, 2017

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