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American Automobile Association / / auto insurance aaa drive app discount

2 United States Review updated:

I purchased home and auto insurance about 2 months ago. My auto insurance premium was partially based on a discount for having the AAA Drive app downloaded on my cell phone so my driving habits could be tracked and monitored by AAA. I only had to have 2 driving trips of over 10 miles tracked and recorded within the first month. I had the two trips tracked and recorded within the first week, and I could view the trips and scores myself. But AAA kept telling me they couldn't access my account and see my trip scores so my discount was in jeopardy. I called AAA Customer Service numerous times and was told there was a technical problem on AAA's end and that it would be resolved shortly. For about the first month, I had to uninstall and reinstall the AAA Drive app about 20 times as the app would only be good for about an hour before it would timeout or discontinue. About a month ago, AAA changed their AAA Mobile app and since then I can't access the AAA Drive app at all. I keep getting a message stating my AAA Drive is already registered under my personal e-mail. Everytime I contact a customer service rep. I am told there is a service incident ticket in progress and I will be notified when the problem is resolved. About 2 weeks ago, I received a supplemental bill in the mail from AAA for my auto insurance, that according to AAA is because I didn't fulfill the AAA Drive trip tracking and journey scores. I keep complaining to AAA that I should not be penalized for a technical problem on AAA's end. I believe the problem could be resolved quickly if I'm allowed to talk directly to a AAA IT Support person but AAA said they don't allow direct communication between a customer and IT Support. I am very frustrated about the situation and am considering cancelling both my home and auto insurance policies with AAA.

Nov 21, 2016
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  • Aw
      19th of Aug, 2018
    0 Votes

    Same here. Ditto experience. AAADrive app is very poorly made app. I have a policy with two designated drivers. My wife's phone had the same problems as you have described, but mine is a different problem - the app on mine stops abruptly and I have to 'restart' it several times a day!

    I am lucky that my AAA agent has worked with me and taken care of the supplemental invoice I received. He also arranged for someone to contact me on this technical issue. Our problems are not solved yet but will see what happens. Cheers!

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