American Airlines / lost luggage

United States
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I was travelling with American Airlines and these guys actually lost my luggage. I had two suitcases and one was lost. I have spoken with American Airlines representatives and they promised to find my suitcase but they did not even try!
Then I asked them to refund me and they said they need some extra time and said that they guarantee that they will 100% find my stuff. No, that did not happen! I travel quite often and never had these kind of problems.

Aug 05, 2016

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