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American Airlines / Emirates / misplace luggage!

1 United Arab Emirates
Contact information:
Phone: +971504545837

I'm actually just sharing this nightmare which my sister just suffered on her extremely recently flight from Dallas to Lahore this week. My sister Asma Haque with her husband and 2 children had been planning to visit Lahore for the wedding of her husband's younger brother since October last year. As things would have, when you have weddings and guests traveling in from abroad you tend to bring in lots of wedding presents etc. and the groom had asked her to get him his clothes, shoes etc. Needless to say the luggage was full of wedding presents for the bride (and her family), the family's own clothes and special dresses and other practical amenities which you pack when you travel.

Coming all the way down from Dallas to Lahore is not an easy task and she was originally booked on an American Airline flight (AA050) until London (Gatwick) then all the way through to Lahore via Dubai on Emirates. Unfortunately on the evening of the 06th of March, after checking in and getting her boarding passes etc. American Airlines informed her that the flight was canceled due to storms etc. She then requested for her luggage to be returned but they confirmed to her that she should not worry and the luggage will be in Lahore before she even arrives. She was re-routed on another flight 2 days later, only to arrive yesterday 10th of March at 3 am at Lahore airport with no luggage and no signs of it. After 24 hours of me calling Emirates Gatwick airport, Emirates Lahore and Emirates Dubai (as my sister is stuck in a family wedding and an extremely difficult situation where there is no wedding clothes, no groom clothes etc. and the wedding is on Friday 14th of March) - I am flabbergasted with the non-chalant attitude of everyone in the organization.

I cannot get to speak to anyone but someone on the callcentre. There is a process and somehow I'm told we have to follow it. What I am even shocked is that I'm wracking up phone bills calling Emirates London when Emirates Dubai should be doing it. I've been committed 3 times by the callcentre guys in UAE that they will call me back and they never do. To make the story even more interesting, I spoke to a very helpful lady yesterday Marisa in the callcentre who was looking into the "file". She then recommended that to get more action taken quickly I call EK Gatwick airport ground handling directly. Which I did. I called them at 5:00pm UAE / 1:00pm UK time and spoke to a gentlemen (Kevin) who was extremely helpful. In fact he called me back in 20 minutes to confirm that he had located the baggage (all 7 pieces) and would arrange to have them boarded on the next flight (EK10) to Dubai for onward dispatch to Lahore. I was relieved and immediately called my sister in Lahore with the good news. But alas the nightmare continued, when I called up Emirates Dubai to confirm receipt of all baggage they tell me that they only received 1 and not the other 6. And its all in a "process". What is my sister supposed to do!!! She spent thousands of dollars shopping and getting ready for the wedding, then she spent thousands of dollars on ticket purchases and then she goes through this complete agony... I'm just flabergasted...

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