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AlphaRooms / none existent hotel

Tirley, England, Gloucestershire, United Kingdom Review updated:

I recently booked a package deal with Alpharooms in the Canary islands. On landing in Fuerteventura I was told the hotel did not exist. It was several hours before any resolution was made. Now I am trying to complain and getting no answer to letters and emails. UK Trading Standards are now involved. I might suggest being wary and cautious about booking with this firm. Always check and double check the package.

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Comments

  • Na
      26th of May, 2010

    i had a similar experience with this alpharooms. i booked an apartment in ayia napa cyprus because i have an infant (thats why i booked 25 days ago to be sure everything is ok) .instead of this i got there they told me no rooms where available for us and they send me in another town in a dirty hotel room with nothing i needed for my baby... when i send them email they just ignored me and no refund was send. avoid them

    0 Votes
  • Li
      29th of Jun, 2010

    I have just returned from Tenerife and stayed in the Compostela Beach apartments

    I must say I was very disappointed with the way I was treated during my stay

    I arrived there on Saturday evening the 20th of February and booked in

    When I got to my room I was disappointed to be put in a room without a sea view

    I had requested and paid for a seaview room but because it was so late I decided I would stay for one night and enquire with reception the following morning

    When I went to reception on Sunday morning I was told that Alpharooms did not request I sea view for me and to contact them

    I made several phone calls to Alpharooms only to get an answering machine

    I assumed that maybe I could not contact you on a Sunday and went back to reception and asked them could they contact you

    Eider by phone or e-mail they said they could not and it was up to me to contact you

    I was not able to contact you by e-mail as I only have a work e-mail

    Monday morning I rang you again to be told by an answering machine to hold and hold

    In the last call I made I stayed on the phone for 7 min and 21 seconds still could not speak to anyone

    I gave up in frustration and again requested the reception to contact you and got the same answer NO

    I was using my mobile to make all these calls so I could not afford to keep ringing your office

    In the hope I MIGHT get talking to someone.

    This whole episode brought up a lot of unanswered questions

    Firstly why i was unable to contact your office if it was a real emergency what would happen

    Secondly the complete refusal of the people in reception to make any contact with you on my behalf

    Even though they had the proof of my payment for a sea view apartment

    I will send on receipts if requested of my mobile phone costs

    Plus I hope I will be refunded for my seaview payments

    Hoping to hear from you soon

    0 Votes
  • Gl
      7th of Aug, 2010

    i would never use alpharooms again i booked flights to paris with them recently and up to 2 days before i was due to travel i still hadn't received confirmation of these flights even though i had been emailing them ever day in the end i had to phone them on was on hold for an unbelievable 59 mins i couldn't believe it i didnt even get a sorry when they did answer and guess what no flights for me all sold out i cried and creid the flights i had book with them was costing me 400 euro and i had to book alternative ones which cost me 900 euro because of their mistake and they would not compensate me in any way their a rip off company do not use them please

    0 Votes
  • Ev
      12th of Aug, 2011
    Alpharooms - Hotel Booking
    Alpharooms
    United Kingdom

    Booked for 'Buffet, Bed and Breakfast' where the buffet was a buffet dinner or table d hote but when I got to Holiday Inn they said the booking from Alpharooms was only for B&B. Alpharooms had listed 'Room Only', 'Bed and Breakfast' and 'Buffet, Bed and Breakfast' on thier site each being more expensive. Novotel had similar offer. Alpharooms have since pulled all 'Bufffet, Bed and Breakfast' deals from thier site but won't honour the meal. Anyone had similar problems?

    0 Votes
  • Gl
      13th of Aug, 2012

    I BOOKED NO COMFIRMATION OR NOTHING HAVE ASK LOTS OF TIMES AND RANG SAID TO DO MY PASSSPORT I DID THEY HAVE NO COMFIRMATIN OF IT

    0 Votes

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