Alienware Area-51 Laptop / Disappointing laptop, broken hardware, crap customer service
Alienware laptops (and probably desktops) are totally piece of crap. I'm going to be prety honest here. I just bought an Alienware Area-51 M15X. This is my agent account ID: 483666 and this is the agent Order: PC-615285A. Bought it last november but since i don't live in US, it needed around 3 weeks to arrive here. Already tried this laptop for one week and I want to give it 1 out of 10 for rating. No hype here for my rating. Totally honest. The laptop is totally broken, here's why:
1. The keyboard is totally piece of crap. Sorry for my excessive language but it's true. I have another laptop, it's Sony VAIO and vaio keyboard is 100x better than alienware. Everytime I typed 20-30 letters on alienware, the keyboard didn't respond properly for 1-2 time (for example, i want to write "keyboard", but although I properly typed it, on the screen it showed "keyoard". So i need to keep pressing backspace after typed some letters). It doesn't respond well, that's my point. The worst keyboard ever, nothing compared to VAIO and even Acer.
2. Now this is the main problem. I bought this laptop for around $4, 000 and yet i can't play any games. Why? Here's why:
Too lazy to click it? Not a problem. Basically on that thread, I complained that every time I installed a new game, it gave me a blue screen of death. For example I have just bought a Fallout 3 game, i installed it. Then even if I was just browsing, it still gave me BSOD message and then it crashed. I can only avoid the blue screen of death if I uninstall the game. Then few days later I tried to install GTA4 on the laptop, no luck. Still same result. Basically it's not only if I play the game, but AFTER I INSTALLED THE GAME, it gave me BSOD. You think this is due to Vista? Think again. It's WHEA error and it's happening due to the broken hardware.
Check this out:
I took these screenshots after the second time I got BSOD. Already tried the Alienware for one week and everytime I attempted to fix things and tested it again by installing and playing heavy games, it always gave me BSOD crash error. (now i'm back to my VAIO because their keyboard is totally unresponsive so it's just a waste of time trying to do anything there)
This is the dump file that was created after that 2nd BSOD. I uploaded it to the above link (techsupportforum) but since people probably won't read that thread, I will just give the download link here:
and also check the performance report HTML file:
Everyone who I asked about the problem always give me ONE recommendation: Send back the laptop. I read somewhere Alienware always took 1-2 months to check the problem of our laptop so it'll be really very time consuming to send back the laptop (need 3 weeks for the laptop to arrive here so total 6 weeks PLUS 2 months of their lame repairing? Will do though if it can help).
So what did I do beside complaining? Plenty of things. First, i have sent them emails, probably already 10 emails since the first day I got this laptop. But they never answered. They only answered it once, asking for my order ID EVEN AFTER I TOLD THEM THE NUMBER "PC-615285A". Can you believe it? I have told them about my numbers, yet they replied "Hey, can you verify your order by giving us the order ID bla bla bla". Then until now they never answered anything anymore.
So I called them at [protected], although it was expensive (internationa call) i didn't care. I just wanted to ask. I explained to them about the problem, and yet they can't answer anything. It's just look like they are avoiding me. They even told me to just wait for the reply of the email and 2 days later after the phone call (which is now), they still haven't sent me any reply.
Then I tried to chat with them. But the chat representative said that I should just call the technical support because she was just taking care of sales support. I explained how the technical support didn't want to take any responsibilities and how they never answered my problem, then she said "sorry" and closed the chat session. WHAT A BEHAVIOR!
My Alienware Area-51 M15X is worth more than $4, 000, NOT INCLUDING the tax fee, shipping fee, etc. It came up with Core 2 Extreme (2.8 GHz), 4GB dual layer memory, and nVidia GeForce 9800M GT. I was a fool buying this laptop because I just thought it was cool. Actually, this laptop is totally a piece of crap and not even worth $1. The keyboard and ESPECIALLY the blue screen problem really made me frustrated. It seems my Alienware Area-51 M15x has an overheating issue or something but again, the support didn't want to take any responsibilities.
Now i'm really afraid if I send back the laptop to them, they will just keep it for them. BAM, I'll lose everything. So Alienware team, if you won't help me and still acting like a bit*h, let's make it a war. I don't only post the issue here, but everywhere. I even have been thinking to use my internet marketing skills to promote my complains on web pages so people will know that if they buy an Alienware product, they'll be making a very big mistake. :)
Congratulations, Alienware. Your Area-51 M15X has just fooled me. You guys caught me in your trap. Now you can pay your bills by ******** me and other of your customers. One day, you're going to regret it.