Laptops Direct / BuyitDirect

I ordered three different items (laptop keyboard and Powerbank) with a total value of c.£1,000 on the 25/07. I also paid a surcharge for express delivery on or before the 02/08

To date only the laptop has been delivered, which arrived on the 05/08, with no indication that the other items have been dispatched separately.

It is now over 4 weeks since I placed the order and despite calling and emailing the company on at least 10 different occasions they have not resolved the issue and will not acknowledge my repeated requests for a refund.

They claim that that all items were delivered together on the same day 05/08 and I have been invoiced as such.

However I have in my possession the original delivery parcel (manufacturer issued laptop box) and encompassing delivery wrapping, the labels of which show the item dispatch number as 1 and the delivery company have confirmed the same. There is also no possibility that items were stolen from the parcel as the dimensions of which could not possibly have included the other items

I will also point out that I ordered from this company on the basis of its heavily marketed claims of fast delivery with

regular delivery updates and a delivery tracking function provided on the website.

I received two different invoices for the same product, contradicting dispatch emails and no subsequent delivery updates. The delivery tracker function also did not work. I also did not receive a delivery confirmation.

Furthermore I was mislead into believing company was Irish based when I placed my order,as the company lists under a Irish website domain (laptopsdirect.ie), includes prices in euros and has specific links for Irish customers. On further inspection I have learned that the company and its warehouses are UK based and the terms and conditions indicate limited/no guarantees/responsibility for delivery to Irish based customers

Bought a refurbished laptop from them and ended up with a pink screen in 4 months. I had also paid for Essential Set up Service & 10 point system check. All I got was a call to say that my problem was genuine but the company is unable to help in terms of either replace, repair or refund.

I would strongly suggest to buy a new PC if its only a matter of £100 or so. Atleast there would a 1 yr of minimum guarantee rather than buying such dubious product and service.

I am struggling to charge my laptop and am required to jiggle cable then prop it in place in order for it to work. Complained to company and they required a picture of the problem before they would continue with return! I had no means to do this so they just cancelled my returns request. What a rip-off

Sells fake goods with fake screens and parts missing be warned!
Not impressed after paying £250 for what was advertised as Grade 1 iPhone 8, I have since been informed it didn't come with a legitimate Apple screen, I have had it replaced and there are screws missing inside, the phone has been damaged and bent and the on off button jams. I won't be buying from Laptops Direct again! Even the screen protector they sent for it didn't fit.

Today's update 30 March having previously sent photos as requested.

I am asked to take the phone to pieces and show photos of missing screws and a counterfeit iPhone screen that was advertised as Grade A1 IPhone 8.

I have sent a picture of the phone yesterday

I am not going to take the phone to pieces to send photos of screws missing and a counterfeit screen because I don't have it anymore, I have had the screen replaced because it wasn't a legitimate one on the phone when you sold me it. The repairer also replaced screws that were missing and advised the phone had been bent at some point. You can happily contact Nick at BSmart repairs in Skelmanthorpe for his opinion on this matter.

It has cost me a further £85 to sort this phone out that I purchased from you as a Grade A phone, a legitimate iPhone 8 which clearly you have advertised and sent me to me and subsequently 3 months later I find out I have been misled. I am within my rights under the Consumer Rights Act 2015.

On 30 Mar 2021, at 13:55, Laptops Direct

Hello Mrs Widdowson
I hope you are well today
I am sorry for the issues you are having with your mobile phone at present
I have reviewed this further and this item was delivered to yourself 121 days before the damage claim was reported.
We do advise a maximum of 14 days to report any damage to an item and based on the photo you have sent I cannot see any damage to the phone and the phone was advertised as being as new (Grade A1) which based on the image of the front of the phone sent to us this is what is in the picture.
As such we would need evidence to show the damage and also evidence as to how it arrived to yourself as at this stage we arent able to accept a damage claim due to the age of the item.
I am sorry for any inconvenience caused

Kind Regards
Kieran
Customer Services Team

Dear Kieran

Thank you for your email however I find it impossible to understand how you can expect to sell counterfeit goods to customers and then turn round and say you won't accept them back?

Do you expect your customers to take the goods to pieces that they purchase from you to check that everything is legitimate once they receive it? If they do and they do find fault would you then say that you're not able to have it returned because the customer has dismantled it?

I purchased what I thought was a legitimate iPhone but have been misled. Your advertising does not state that these items may not contain legitimate items?

Whether it's 131 days or not I have consumer rights and I will be taking this matter to the trading standards and seeing if others have had similar experiences on social media.

As I have stated I have paid £85 for a legitimate screen to go on to this phone because the one on it wasn't legitimate and the quality was poor. I am not paying further money to have someone look at this again and take it to pieces to show you the evidence of missing screws that is ludicrous.. You have misled me and conned me as a customer and I intend to make this public to inform other consumers that you sell broken goods claiming to be the real thing when clearly you're at fault and need to accept responsibility.

Yours faithfully

Mrs victoria widdowson

I sold my laptop to laptops direct via their website and send it off to them on 17 june 2020 and they received it on 19 june 2020. They asked to use collect+ as courier service and have tracking number j7799n7. I have chased them for past 1 and half month and they said they need 30 working days to evaluate my laptop before they send off any offer to me which I haven't received yet. I spoke to them today 10 august 2020, gave them trade in id [protected], email id and post code and they still could not find my order. I have attached the order details with my complaint as a proof that I sold my laptop to them. My email id is [protected]@gmail.com.

Please can this be again placed into my complaint, let's keep the folder getting bigger.

I am so disappointed that me as the customer is doing everything I can to resolve an issues, and I am still not getting anywhere.

So far, we ordered 3 units £1100, on 27 mar 20, and at the end of april had to pay a further £125 for one of the units, even though your companies website says it was in stock, and still in now.

Then all 3 u its arrived, with one being faulty, again we contacted your customer care team and received an alternate message back saying they would contact us in 48 hrs.

The next day we received another alternated message saying they would contact us in 48 hrs. How long can the 48 hrs last?

Finally we posted the faulty laptop back as requested, we then 3 days later receive an email saying the item is not repairable and they would issue another unit.

We then 10. Minutes later received an email, saying your order has gone through and you will receive dispatch notification shortly.

Then 10 minutes later, we received another email saying, sorry item not in stock a member of the team will be in touch in 2 days to discuss an alternative

Then 10 minutes after that we received an email, saying that the sales team will be in touch within 48 working hours to discuss an alternative.

With all that above I can clearly see that nobody knows what is going on?

Then I emailed you requesting a direct phone number, (this email was ignored), I then sent across an alternative unit,  and received a message from katrina, saying she is happy to do the alternative unit with us paying a further £170, and someone will be in touch this evening to complete the purchase.

Well I am still sat here with no contact.

What is going on?

All in all an £1100 sale, has now cost me £1395, once I receive some kind of communication.

I am sorry for the big email, but clearly you can see why I am so disappointed.

Mr hare
[protected] / [protected]@hotmail.co.uk

Hi, this is the text of my original complaint, which explains the background:
Customer Name : David Hogarth Customer Email ID : david.[protected]@btinternet.com Customer Tel. No. : [protected] Customer Order No. : [protected] Nature of Enquiry : Faulty Goods Description : Your warranty is a complete fraud. My son, for whom I bought this laptop, has tried to make a legitimate claim for a failed battery. He has spent hours trying to get through on a virtually unmanned telephone number, and when he eventually did he has been fobbed off and promised calls back that never materialised. ... You should be ashamed of providing such a complete sham of a service.
Since then I have very friendly and seemingly helpful emails and text messages from someone in customer service called Tansley Keane. Issue number AD1719363. However - none of the promises to deliver the battery have ever been kept. I was absolutely promised (after many previous delays) that the battery would be delivered yesterday (16th December 2019) but it wasn't. I am beyond frustration, and simply don't know what to do. I bought the laptop and the extended warranty in good faith, and feel completely let down.

bought a "brand new" MacBook arrived after 2 weeks!, wouldn't switch on for more than 2 days and several keyboards don't work! when asked for the product to be replaced because it was obviously faulty and not new they just gave me apple number and told me to fix it myself! really? scammers that's what they are! if you want an apple legit product just go directly with apple!

The Association of South African Quantity Surveyors (ASAQS) purchased a laptop from Laptopdirect which was sold to us through ComXpert International cc. The transaction was completed (full payment was made upfront) and a Dell laptop dispatched In complete flagrant disregard for the Consumer Protection Act, Laptopdirect (ComXpert International cc) is refusing to exchange or refund this aforementioned laptop that arrived faulty. The laptop refused to turn on at all, or boot up, immediately upon delivery. After numerous polite requests issued by the ASAQS to refund or exchange the laptop in accordance with SEC 56 of The Consumer Protection Act Laptopdirect (ComXpert International cc) are still refusing to exchange the laptop and are insisting that we accept back the defective laptop that we initially purchased.

For the record, the laptop was immediately reported to them as defective and immediately couriered back to them. The cost of the laptop is just under R11 000.in the interests of transparency and to protect any other member of the public from being given the same treatment by Laptopdirect (ComXpert International cc) we have posted the entire transcript of our email exchange with Tony Daykin from Laptopdirect (ComXpert International cc).

The entire unaltered transcript has been published on the ASAQS website. We strongly suggest that all future and current clients of Laptopdirect (ComXpert International cc) should read this email exchange before purchasing a product from them.:-

http://www.asaqs.co.za/news/376730/LaptopDirect-through-ComXpert-International-refuses-to-replace-faulty-laptop.htm

The ASAQS a member organisation representing the entire profession of Quantity Surveyors stands for the highest ethical standards within the construction Industry and in commerce. This unethical, improper and illegal conduct by Laptopdirect (ComXpert International cc) can not be allowed to go unreported. Our Associations unequivocal intention is to bring clarity of the law to Laptopsdirect in the sincere hope that they review their poor and illegal internal policies and take immediate remedial action and refund us in full for this defective product.

Bought a laptop from Laptop Direct and then when the company statement came, LD had taken out two payments for the single computer bought. Sent at least a dozen email to their so-called customer services and got hardly any response other than that it had been dealt with. After 4 weeks found out that the unauthorised payment still had not bee paid back into the company account.

Then had no alternative but to go down to their head office in Huddersfield for them to give me the company money back. That was even after two weeks earlier I had threaten them with court action if they did not pay the company back. That therefore did not work. I am now waiting to see if the money comes back into the company account and where I have told LD that I know the editor and sub-editor of the local press and Bernard Ingham at the Yorkshire post and will not hesitate to contact them if it does not appear.

I have worked for big companies and small over 50 years as a director, CEO, chairman, senior executive (UK & Switzerland) and where some of my friends have run global businesses including some who started the Davos gatherings with their founder. I have to say that the customer service is the worst that I have ever come across. Indeed, they simply do not care about their customers based upon my personal experience.

I will never use them ever again and will be telling my numerous business connections in the UK and throughout the world not to touch them with a barge pole.

Just having a horrible experience dealing with laptopsdirec.co.uk. Paid for a new laptop but received something looking like refurbished. The case of the laptop has dents, scratches (or something looking like scratches) and something sticky, like a glue on the sides of the laptop. The original protective film has been already removed and put back with dust particles and air bubbles trapped under it. No CD-Roms, no chance to recover in case of Operating System failure. All wrapping plastic bugs, clearly has been used somewhere else. And generally you can see that the item was re wrapped.

As usual in these cases, customer service is rubbish and never come back and only warning that you'll need to pay for everything.

Luckily I have done some pictures and have all order details perhaps will need to go to the court.

People, avoid laptopsdirect.co.uk

Avoid Laptops Direct
I have just purchased a lenovo laptop from this company and after 5days use the screen cracked as i opened it up to use, so i took it back to the shop, the customer service person assumed straight away that i have either "dropped it, kicked it or mistreated the product, " all of which are untrue! to which there responce was! what do you want us to do, its your problem, you sort it, it was ok when you bought, both from a customer service lady and a manager? This is totally unacceptable as this problem has happened to other customers and the company is still selling this type of laptop? Laptops Direct have a policy thats states on rare occasions when products are faulty they will replace or repair the goods with no hassle, not with the attitude of some staff.
So just be aware, in the short term Laptops Direct maybe cheaper but long term they dont care once they have your cash, my laptop is 1 week old and i am faced with a hefty repair bill, Thanks Laptops Direct.

another unhappy customer.

AVOID LAPTOPS DIRECT !
Attractive prices & fast delivery can usually be matched elsewhere & don’t make up for awful tech help & aftersales if anything goes wrong.
It took weeks to get a reluctant refund on a faulty Compaq 610 provided with no reinstallation disks & I am still waiting 3 weeks later for a refund on the extra care package I bought with it.
Their 24/7 support was not answering over an entire weekend & when I did eventually get through took a week to return the call.
Their “Customer Services” do not return calls, will not let you speak to a manager & do not even acknowledge emails ! (just come off phone to them now after 3 days of repeated unanswered emails & calls!)
BUYER BEWARE !

It was in October when I visited this website and was impressed by the very good prices that they were offering for laptops. So I decided to contact them by email to make sure that the right laptop is ordered and to determine the price including postage to Malta (my home country).

They answered my emails even in the evening, which gave me the impression of good customer care services. I decided to order a laptop - Acer model, and agreed the price. I made the order and they sent me a pro-forma invoice by email.

I paid through a bank transfer, and the laptop took about 3 weeks more to arrive.

Once arrived, I opened the box, and found out that the laptop was a different model from what I had ordered (its Cost and specifications were much lower).
I contacted them immediately by phone, they told me to send an email and they weren't helpful at all.

Anyway, I sent the email, and the reply was that the laptop that I had ordered was now out of stock. They offered me to keep the laptop that they have sent me, and to pay me back the difference in price. Obviously, I didn't accept it because it did not suit my requirements.

I sent the laptop back .. and asked them to refund me the money.
Not to take long, they sent me another laptop (the same which I had sent them back) instead of giving me a refund.

The refund was made in December .. remember that the original order was made in October.. it took 2 months to resolve this issue. - At some point in time, they even cut the phone line when I called to query my refund.
They were so arrogant.

Be careful doing business with these guys. Even though they might offer good prices, you can still end up worse than buying a good with a slightly higher price.

I have a problem, in January 2007 I purchased a new HP laptop/notebook costing almost $400.00 from through Laptops Direct. I am not new to computers however although I read the instructions something went wrong when the machine installed the software, I couldn't use it. For the first two months I tried to get support from laptops Direct to no avail.

They then passed me over to HP Support and for the past six months I have been trying through them to get the machine to work, again to no avail. In desperation some three weeks ago I wrote to the sales Director of each firm explaining my plight and asking for help. To date I still cannot get the machine to work and although Customer Services have told their support people to get in touch with me there has been no response.

H. Hindle. 25 Meadow Rise, broadstone. Dorset BH18 9ED
Tel. [protected]