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Airfare.com / my tket purchase

siouxfalls, United States Review updated:
Contact information:
Phone: 605-5535562
i purchase a tket on the 10/12/08 from siouxfalls to atlanta for a friend, when i tried to check the next day with the airline that accepted my offer, the trip was canceled. Why? i do not know. I call all their phones numbers that mentioned 24hrs, no one answer for the whole day.
Hope this complaint will help me to know what is going on with them. Thanks.


Sort by: UpDate | Rating
  2nd of Nov, 2008
Agree Disagree 0 Votes
I have been using airfare.com for 10 years. They are the most honest company in the market now.
I respect very much what airfare.com is doing to secure our cards/ data, they don’t take any third party booking unless they make sure 100% that card holder is very much who is claiming that he is the card holder and if he is well a wear of his purchase or not, with all the fraud that is going on in this world, and if that is the only way they can actually stop the thief’s and all the card identity thefts then be it, , the only one will get upset from that are the thief’s. If you are not one of them then you should not worry.
  10th of Nov, 2008
Agree Disagree 0 Votes
Are they ever gonna pick up the phone?
I tried to call them for 5 times for 30 minutes, but never answered.
Why does it say 24-hours customer service line since they never answer?
Is this website working properly?
I mean, to me, airfare.com seems very suspicious.
  22nd of Jul, 2010
Agree Disagree 0 Votes
Since 1979, Airfare.com parent company has been dedicated to accommodating travelers with top value airfare made possible by discounted airline consolidation. In 1995, we became the first airline discounter to go online. Over this period of time, airfare.com has continually strived to provide world-class customer service and affordable airfare prices. We handle hundreds of thousands reservations a year and have dealt with millions of different transactions since our company has been in business. We are a fully bonded travel company, a verified merchant of authorize.net, an ARC appointed member of ASTA, a member of IATAN, Visa Verified, a member of Master Card Secure Code, Diners Club International, Discover Card Financial Services, American Express, and all bookings are Secured by GeoTrust Secure Socket Layer.

Airfare.com understands that identity theft and fraudulent charges happen every day when making online bookings. For this reason airfare.com is 100% committed to protecting cardholders from fraudulent transactions. We work with the law enforcement authorities, VeriSign security officials, airport authorities, AntiFraud.com, Internet Fraud Watch, Merchant Fraud Squad and Merchant 911 on a regular basis. The authorization form was a required document to prove the identity of the card holder. We have requested this form with the copies of the credit card and photo ID only to protect our customers, not to commit any type of fraud. 97% of our bookings are to international destinations and many of the destinations have a high incidence of fraud so we have to double check for fraud frequently in these cases to protect our customers. By doing this process we have identified hundreds of cases of fraud ever month and report them to the authorities.
However, as of July 14th, 2010, we are now using a new system that will help us in protecting our customers from identity theft; so, we will not be asking for our customers to send in copies of their credit card and photo id. In certain cases we will still request the authorization form with requested copies and dollar verifications. Hopefully in by doing this process we can still protect all of our customers from identity theft, fraudulent charges, and still provide 100% customer satisfaction to all of our clients.

It is Airfare.com’s belief that providing world-class customer service is a top priority. We are committed to answering all questions and handling all issues. All of our agents are thoroughly trained to handle all of our travelers needs. In the interest of providing effective and timely service to our travelers, airfare.com does utilize off-shore call center services to supplement our U.S. team. Airfare.com takes customer feedback very seriously and has enacted a major overhaul of the customer service department beginning in July, 2010. Airfare.com is committed to our practice of providing out clients with world class customer service.

Airfare.com is a fully bonded travel company that follows all rules/restrictions placed upon us. Our company culture also insists upon exceeding customer expectations by looking for every avenue to assist our customers. If you have any comments, questions and/or concerns please feel free to contact our Special Operations team at feedback@airfare.com. This team is specially dedicated to working diligently to resolve every customer concern.

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Customer Service
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19 Reviews
4619 41st Street NW, Suite 300
United States - 20016
+1 703 379 1777
+1 703 379 6983
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