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Air India / unethical behaviour

1 Truchy, India

I booked my tickets in air india flight to fly from truchy to chennai on 14th january.

Trip id : trip id [protected].

My flight got delayed and due to an emergency case I have to fly immediately.

I approached truchy air india office staffs, they said I am eligible for full refund,

They collected my trip id and traced pnr and promised me that they will cancel my ticket.

Due to my emergency situation I took up jet airways flight immediately in 15minutes and flew to chennai

I tried reaching the office again once I reach chennai, they promised that they cancelled the ticket I get refund
Until today there is no message and there is no email on cancellation.

Why did it happen? I feel this is something which is unethical behavior.

Air line is promised to pay my ticket fair as well as this behavior is not at all acceptable, I want a return explanation as well from the staff.

Jan 21, 2019

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