10 November 2008
A horrible experience, again for the same WORSE than worse airline "AIR INDIA"(AI). (F*****g B*****ds) Please excuse my French.
Yesterday, my wife and my one year old child have traveled in Air India, from London-Ahmedabad and they had really felt the experience of how someone, presumably, is feeling while in hell.
The scheduled departure time from London Heathrow was 08:45 (GMT) and arrival at Ahmedabad at 02:40 (+05:30 GMT) but who cares about it. It was delayed for more than 5 hours and 30 mins waiting not in airport lounge but in the aircraft without a reason. (1St nightmare) There was series of nightmares.
Before that, at the check-in desk, they were told that AI will be giving a seat to my one year old child. My wife has booked the aisle seat online before hand. Once they have boarded the flight, air line crew informed my wife that they are not able to give a seat to my child and she was given not aisle seat but middle seat in a row of congested 4 seats. (2nd nightmare) Just imagine how she is going to carry one year old child in her lap for more than 12 hours’ journey. She has requested so many times to crew members but no mercy, by default.
This wasn’t enough; flight was then diverted to Mumbai before traveling to Ahmedabad for their so called technical reasons. When flight reached at Mumbai, they were again told that due to some technical problem they need to alight from the existing flight and board another flight (3rd nightmare).
When my wife asked for our Baby push chair (Pram) to return so that she can carry all hand and baby luggage with my son, they said they have already transferred our Pram to other flight via all other luggage (4th nightmare). My naïve wife has asked for some help from crew members but she got very rude reply. They said “It is your responsibility; you should not have carried all this baggage when you know that you are carrying a child”.
Now I am really worried about them as she got the return flight on 16th Jan 2009, and I don’t know what else is left to suffer when they will return back. I know if I complaint about this to AI, they will again reply with their stereotype letter and no action will be taken.
If possible, can somebody advise me, can we all file a legal suit against AI for all their mental and physical harassments towards huge number of passengers from all over the world? Surely we will get evidence from all the passengers who have faced so many problems from AI.