SUBMIT A COMPLAINT

Agoda Companyso sofitel hua hin thailand

We stayed our first night in So Sofitel Hua Hin Thailand and found no air conditioned in our room. We didnt know what time it was shut. We called to the reception and got the service and 10 mintues later the air- con work again. We asked what happen ..and the answer that something wrong with outside the room's electronic thing and was fixed. We did not know that the air- con can control from outside. The incident can cuase us to die as no air in the room.
We pay hight rate compaired to hetel around..but we got very poor service whuch can cause us to die. We need other customers to check for their readiness or whether the hotel provides airconditioning all night before making decision.
How come the aircon machine be eligible to control ( on and off) from out of the hotel room.

Ch
Jan 30, 2017

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